Digital Marketing (Google Tag Manager)

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Job Description:

Required Skills

• Experience-4+ years
• Strong backend engineering fundamentals.
• Good understanding of system design concepts for scalable and reliable applications.
• Hands-on experience with at least one backend language such as Golang, Node.js, Java, Rust, Python, or similar.
• Strong understanding of REST APIs, service design, authentication, authorization, and API security.
• Good knowledge of database design, indexing, query optimisation, transactions, and data consistency.
• Experience with SQL databases such as PostgreSQL, MySQL, or similar.
• Understanding of NoSQL databases, caching systems, and when to use them.
• Experience working with Redis or similar caching technologies.
• Understanding of message queues, event-driven architecture, asynchronous processing, and background jobs.
• Ability to reason about memory management, garbage collection, concurrency, and runtime behaviour.
• Experience debugging performance issues in backend systems.
• Good understanding of high TPS systems, load testing, horizontal scaling, and bottleneck analysis.
• Familiarity with containerisation using Docker.
• Working understanding of Kubernetes-based deployments, preferably EKS.
• Understanding of CI/CD pipelines and cloud deployment practices.
• Good communication skills and ability to explain technical decisions clearly.

Good to Have Skills

• Experience with microservices architecture.
• Experience with AWS services, especially EKS, RDS, SQS, CloudWatch, ElastiCache, API Gateway, or Lambda.
• Understanding observability tools such as Prometheus, Grafana, Loki, Tempo, Open Telemetry, or similar.
• Experience with distributed tracing and production monitoring.
• Experience with event streaming platforms such as Kafka.
• Knowledge of security best practices around JWT, OAuth2, RBAC, secrets management, and secure API design.
• Experience designing systems for high availability and fault tolerance.
• Exposure to infrastructure-as-code tools such as Terraform or CloudFormation.
• Experience mentoring junior engineers or reviewing technical designs.

Invesco is seeking a skilled React.js Developer with a strong background in data analytics to join our team. The Engineer within the Enterprise Risk function will manage complex data engineering, analysis, and programming tasks in support of the execution of the Enterprise Risk and Internal Audit activities and projects as defined by the Enterprise Risk Analytics leadership team. The Engineer will manage and streamline data extraction, transformation, and load processes, design use cases, analyze data, and apply creativity and data science techniques to deliver effective and efficient solutions enabling greater risk intelligence and insights.

Key Responsibilities / Duties:

• Acquire, transform, and manage data supporting risk and control-related activities
• Design, build, and maintain data analytics and data science tools supporting individual tasks and projects.
• Maintain programming code, software packages, and databases to support ongoing analytics activities.
• Exercise judgment in determining the application of data analytics for business processes, including the identification and location of data sources.
• Actively discover data analytics capabilities within the firm and leverage such capabilities where possible.
• Introduce new data analytics-related tools and technologies to business partners and consumers.
• Support business partners, data analysts, consumers’ understanding of product logic and related system processes
• Share learnings and alternative techniques with other Engineers and Data Analysts.
• Perform other duties and special projects as assigned by the Enterprise Risk Analytics leadership team and other leaders across Enterprise Risk and Internal Audit.
• Actively contribute to developing a culture of innovation within the department and risk and control awareness throughout the organization.
• Keep Head of Data Science & Engineering and departmental leadership informed of activities.
  
  

Work Experience / Knowledge:

• Minimum 5 years of experience in data analysis, data management, software development or data-related risk management roles; previous experience in programming will be considered.
• Experience within the financial services sector preferred
  
  

Skills / Other Personal Attributes Required:

• Proactive problem solver with the ability to identify, design, and deliver solutions based on high level objectives and detailed requirements. Thoroughly identify and investigate issues and determine the appropriate course of action
• Excellent in code development supporting data analytics and visualization, preferably programming languages and libraries such as JavaScript, R, Python, NextUI, ReactUI, Shiny, Streamlit, Plotly and D3.js
• Excellent with data extraction, transformation, and load processes (ETL), structured query language (SQL), and database management. 
• Strong self-learner to continuously develop new technical capabilities to become more efficient and productive
• Experience using end user data analytics software such as Tableau, PowerBI, SAS, and Excel a plus
• Proficient with various disciplines of data science, such as machine learning, natural language processing and network science
• Experience with end-to-end implementation of web applications on AWS, including using services such as EC2, EKS, RDS, ALB, Route53 and Airflow a plus
• Self-starter and motivated; must be able to work without frequent direct supervision
• Proficient with Microsoft Office applications (Teams, Outlook, MS Word, Excel, PowerPoint etc.)
• Excellent analytical and problem-solving skills
• Strong project management and administrative skills
• Strong written and verbal communication skills (English)
• Results-oriented and comfortable as an individual contributor on specific assignments
• Ability to handle confidential information and communicate clearly with individuals at a wide range of levels on sensitive matters
• Demonstrated ability to work in a diverse, cross-functional, and international environment
• Adaptable and comfortable with changing environment
• Demonstrates high professional ethics
  
  

Formal Education:

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Mathematics, Statistics, Data Science, or Statistics preferred. Other technology or quantitative finance-related degrees considered depending upon relevant experience
• MBA, Master’s degree in Information Systems, Computer Science, Mathematics, Statistics, Data Science, or Finance a plus
  
  

License / Registration / Certification:

• Professional data science, analytics, business intelligence, visualization, and/or development designation (e.g., CAP, CBIP, or other relevant product-specific certificates) or actively pursuing the completion of such designation preferred
• Other certifications considered depending on domain and relevant experience
  
  

Working Conditions:

Potential for up to 10% domestic and international travel

Responsibilities:

• Design and build advanced hybrid mobile applications using React Native
• Lead the application development effort by being the SPOC
• Build hybrid apps using React Native for Android/iOS
• Publish apps to corresponding App store/Play store
• Implement new technologies to maximize application performance and optimize load time
• Collaborate with the back-end developer to build the RESTful APIs
• Research on emerging technologies and trends
• Participate in the planning and design of future software and technical architectures

Qualifications

• 3+ years of hands on experience in the full life cycle of Hybrid mobile application development including publishing one or more apps to the play store & app store
• Must have developed Hybrid Mobile application using React. Hands on Working experience of React Native is a must.
• Experience developing back-end services preferably with NodeJS.
• Experience in developing apps on native Android/iOS platforms is a plus
• Experience in designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA)
• Strong skills in RESTful web services
• Experience with Agile methodologies would be helpful

Job Description:

Strong on C++, Linux Background

Strong on Algorithms

Hands on experience on Data Structure & Multithreading

SENIOR SOFTWARE DEVELOPER (BACKEND DEVELOPMENT):

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade web applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Responsibilities
• Java developer responsibilities include designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for
architectural review

Requirements
• BS/MS degree in Computer Science, Engineering or a related subject from renowned (IITs, NITs, BITS etc) colleges
• Excellent aptitude, algorithmic and puzzle solving skills
• Proven hands-on Software Development experience
• Proven working experience of 2+ years in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, Multi-Threading etc)
• Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT,
Spring MVC)
• Experience with agile development

• Assist in determining financial objectives. Design and implement systems, policies, and procedures to facilitate internal financial control.
• Develop reports for management summarizing the business financial position in areas of income, expenses, capital usage, and cash flows, and coordinate the preparation of strategic plans, budgets, and financial forecasts.
• Develop and update accounting, finance, and management policies and procedures.
• Manage cash flow.
• Monitor budgets and provide a comparison to actual costs.
• Prepare internal financial statements and reports.
• Liaison with business-related organizations such as banks, auditors, RBI, and SEZ.
• Handle bank queries for export/import matters and carry out all correspondence with the bank.
• File GST returns E-TDS payment and E-TDS quarterly return. Independent handling of GST, TDS, and income tax assessment.
• Remit foreign currency for import advance & other expenses.
• Negotiate with the banks for export documentation requirements.
• Perform company secretarial function for ensuring compliance thereof.
• Close books monthly and annually and file all required statutory reports.

• Post Graduate in Commerce (CA/CS/ICWA/M.COM)
• 10+ years of experience in accounting, taxation, and finance with small and medium-sized organizations
• Ability to multi-task under pressure and work independently
• Adherence to HR policies
• Good in attitude and communication