Customer Success Associate - Client Servicing

General Manager - Operations

Department: Operations

Location: Goa (Corlim Industrial Estate)

Reports To: BOD Role

Summary: The General Manager – Production will lead the overall production function of the Elastic Plant in Goa, ensuring timely, cost-effective, and high-quality output. The role is responsible for achieving daily, monthly, and annual production targets, driving continuous improvement, managing production teams, and aligning plant activities with corporate goals while maintaining health, safety, and compliance standards.

Key Responsibilities:

1. Production Planning & Execution

• Oversee daily and long-term production schedules to meet delivery timelines and output targets.

• Coordinate with SCM, Maintenance, and QA for uninterrupted production flow.

• Monitor real-time production KPIs and take immediate corrective actions when needed.

2. Capacity Utilization & Productivity

• Optimize plant capacity and resource utilization (manpower, machines, materials).

• Drive initiatives for improving machine efficiency, reducing downtime, and eliminating bottlenecks.

• Implement lean manufacturing and productivity-enhancing practices.

3. Quality Control & Compliance

• Ensure adherence to product specifications and quality standards.

• Work with QA/Technical teams to address quality issues and customer feedback.

• Ensure compliance with SOPs, statutory regulations, audits, and certifications.

4. Cost Optimization

• Monitor production costs and control wastage of raw materials, utilities, and manpower.

• Identify opportunities to reduce cost per unit through process improvement and waste reduction.

5. Team Management & Development

• Lead and manage production supervisors, line managers, and floor staff.

• Define roles, set individual KPIs, monitor performance, and provide developmental feedback.

• Ensure effective training programs for skill development and safety practices.

6. Safety, Health & Environment

• Ensure adherence to all safety norms and regulations across the production floor.

• Promote a culture of safety and conduct periodic audits and drills.

• Ensure environmental compliance in waste disposal and energy usage.

7. Reporting & Reviews

• Maintain daily, weekly, and monthly production reports with key metrics.

• Participate in management reviews and provide insights into production performance.

• Propose improvement plans based on data trends and performance gaps.

Qualifications & Experience

• Education: Degree in Mechanical/Textile/Industrial Engineering or related discipline. Postgraduate qualification preferred.

• Experience: 12–15 years in production/manufacturing roles, with at least 5 years in a senior leadership role.

• Industry Preference: Elastic/Narrow Fabric, Textile, Garments, or Process Manufacturing.

Key Skills

• Strong command of production planning and execution • Leadership and team-building abilities

• Proficiency in lean manufacturing, 5S, Kaizen, and TPM

• Analytical and problem-solving mindset

• Working knowledge of ERP systems (SAP, Oracle, etc.)

• Commitment to quality, safety, and compliance

What you’ll be doing

• Lead the development of our platform’s front end.
• Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
• You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
• Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
• You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
• Knowledge of codebases and version control systems (Git).
• You have experience debugging performance issues with UI in modern browsers across multiple platforms.
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Job Title: Test Engineer

Job Description:

We are seeking a Test Engineer with 3 to 6 years of experience to join our dynamic testing team. The ideal candidate will have a strong background in manual/Automation testing, excellent communication skills, the ability to write comprehensive test cases, and a deep understanding of the domain in which our products operate. The Manual Tester should be a proactive team player, capable of taking ownership of their work, maintaining good rapport within the team and across other teams, and providing clear and accurate documentation of testing activities. Hands on experience in automation testing and API testing.

Qualifications and Skills:

• 3 to 6 years of experience in manual testing and automation testing.
• Excellent communication skills to effectively collaborate with team members and stakeholders.
• Strong test case writing/execution and Automation scripting skills.
• Deep domain knowledge relevant to the software under test.
• Proactive and self-motivated with a strong sense of ownership.
• Effective documentation and reporting skills.
• Experience with Web Automation is mandatory and mobile automation is an added advantage.
• Experience with API testing.

Key Qualifications

1) BS/MS in Computer Science or relevant field and 6+ years of experience in building backend services with

Python 3.7.x using Django >= 2.2.1, Django REST framework >= 3.13.1, Flask >=1.1.2 and relational databases

design and maintenance.

2) At least 4 years of solid experience in working with front-end MVC framework React and caching strategies

(memcached, Redis).

3) Expertise in building microservices-based and cloud-based architectures including development and deployment

in AWS.

4) At least 3 years of experience with Web Application technologies: REST, MongoDB, MySQL, NoSQL, AWS

Lambda, API Gateway and web servers Apache, Nginx.

5) Follows coding best practices to produce tested, scalable, reliable and maintainable code.

6) Hands-on experience in developing, deploying, and releasing large-scale applications.

Responsibilities

1) Understand complex requirements, scope and architect major features and perform API technical design for

junior developers to enhance the product at all layers.

2) Think in terms of future possibility of features, backward compatibility, and application performance.

3) Build cloud-based Python Django software products and implement UI components in React.js framework.

4) Write quality code (with comments, unit tests & documentation), design, implement and manage data pipelines

at enterprise scale with data migration and production data maintenance.

5) Collaborate with different teams to conceptualize, design, and build highly scalable and reliable software

solutions with REST APIs following SDLC best practices and DevOps principles.

6) Work closely with product, project and business teams to translate user feedback and company vision into

technical roadmap.

7) Possess strong product-centric mindset. You should be interested in the way software products are built and

comfortable to be proactive with your ideas and opinions.

 Must Have: BE/BTech/ME/MTech in Computer Science or Information Technology

Our Stack

Back-end: Python, Django REST, MySQL, Celery, Rabbitmq, Sqlalchemy, RDS

Front-end: JavaScript, React, HTML, CSS, Bootstrap

Ops: Docker, AWS, RDS, Terraform, Github Actions, AWS Route53, AWS cloudwatch

Job description–MernArchitect

Notice period- Immediate to 60 days

Experience – 7-12

Job Description:

• Designing and developing full-stack web applications using the MEAN or MERN stack (MongoDB, ExpressJS, AngularJS/ReactJS, NodeJS).
• Defining technical architecture and design patterns.
• Ensuring scalability, performance, and security of the applications.
• Mentoring and coaching developers on best practices and standards.
• Collaborating with product and design teams to translate business requirements into technical solutions.
• Staying up-to-date with the latest technologies and trends in web development.
• Building and maintaining technical documentation.
• Resolving complex technical issues and troubleshooting.
• Leading code reviews and ensuring code quality.
• Participating in technical decision-making and project planning

Personal Attributes:

*Extensive experience in MEAN or MERN stack development and deployment.

*Strong leadership and mentorship skills.

*Excellent problem-solving and troubleshooting skills.

*Ability to work in a fast-paced, dynamic environment.

*Strong communication and collaboration skills.

*Bachelor's or Master's degree in Computer Science or related field.

Regards
Team Merito

Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.

• can perform simple 2D animation, Motion graphics and VFX.

• Strong understanding of motion graphics and video editing.

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.

• Experience with creating marketing videos.

• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.

• Edit video to include preselected music, video clips, sound clips and other important aspects of the project

• Creation of marketing videos from conception to execution including video editing, sound editing and motion graphics

• Design capabilities should include video, 2D and 3D motion graphics.

• Familiarity with special effects, 3D and compositing

• Strong expertise in editing software such as Premiere pro, After Effect, Photoshop and Final Cut Pro.

Responsibilities

• Reaching out to architects and interior designers according a marketing strategy
• Managing company’s communication related to business development
• Representing the company at events
• Engaging the retail customers through marketing campaigns

Skills Required

• Desktop applications like MS Office
• Fluency in English
• Knowledge of online channels of marketing and publicity

Qualification

• Graduate in any discipline

Experience

• Minimum 3 year of experience in digital marketing

- Must have 6+ years of overall technology experience.

- Must have 2 years of experience managing Blockchain Projects or having hands on experience with development and management.

- Ability to manage multiple teams both on technical and overall delivery

- Excellent client and tech team handling skills. Ideally, have great balance with aggression and smartness.

- Having experience in DeFi and NFT will be great advantage. Or at least have passion to take deep dive into the same

- Having experience with Project Documentation will be given high preference.

- Strong knowledge of Agile and Scrums

- Should have basic experience with any of the Project Management tools Trello, Kanban, Jira, Asana and other popular in the market.

- Must have experience of source repositories (GitHub).