General Manager - Operations

Job Description: Head – Pre-Sales

Location: Chennai

Experience: 12–15 years

Reporting To: Head – Sales & Marketing

Role Objective - lead and scale the pre-sales engine to drive qualified lead generation, conversion readiness, and seamless handover to sales — ensuring speed, quality, and consistency in customer engagement across all projects.

Key Responsibilities

1. Lead Management & Conversion Engine

Own end-to-end lead lifecycle (inbound, outbound, digital, channel partners)

Design and optimize lead qualification frameworks

Ensure speed-to-lead and response SLAs are met consistently

Drive lead-to-site visit and site visit-to-booking conversion improvement

2. Pre-Sales Operations & Process Excellence

Build and standardize pre-sales SOPs, scripts, and workflows

Establish call quality frameworks and audit mechanisms

Drive CRM discipline, data hygiene, and funnel visibility

Ensure zero leakage across the funnel

3. Team Leadership & Capability Building

Lead, hire, and scale high-performing pre-sales teams

Set daily/weekly targets and performance metrics

Coach team on objection handling, product pitch, and closure readiness

Drive a performance culture (not activity-based, outcome-based)

4. Marketing Alignment & Campaign Effectiveness

Work closely with marketing to improve lead quality

Provide real-time feedback on campaign performance

Influence targeting, messaging, and channel mix

5. Customer Experience & Engagement

Ensure consistent and high-quality first interaction experience

Design structured follow-up journeys

Minimize lead drop-offs and improve customer responsiveness

6. Analytics & Reporting

Track and report:

Lead source effectiveness

Conversion ratios (stage-wise)

Cost per qualified lead

Build predictive insights for demand and conversion trends

Key Metrics (KPIs)

Lead-to-site visit conversion %

Site visit-to-booking conversion %

Speed-to-lead (TAT)

Lead aging & follow-up adherence

Cost per qualified lead

CRM data accuracy %

Team productivity (per executive)

Must-Have:

12–15 years in real estate pre-sales / inside sales

Strong exposure to residential projects (apartments/villas/plots)

Proven track record of handling high-volume lead funnels

Hands-on experience with CRM systems (Salesforce, Zoho, etc.)

Strong team handling (10–30 members)

Good-to-Have:

Experience in digital-first lead environments

Exposure to channel partner ecosystems

Analytical mindset with data-driven decision making

Job Responsibilities

• Conduct design research and develop concepts for seasonal collections. 

• Create creatives, sampling tech packs, and coordinate sample development with vendors. 

• Design graphics, labels, trims, and oversee product sampling. 

• Prepare production-ready design tech packs for selected styles. 

• Visit markets to study trends, competitor brands, and customer preferences. 

• Work on garment fit improvements based on market requirements. 

Qualification

• Fashion Design Graduate from NIFT, Pearl Academy, or equivalent institute. 

Required Skills

• 7–8 years of experience with domestic fashion brands. 

• Experience in men's shirt design. 

• Strong knowledge of shirt fabrics and garment construction. 

• Proficiency in CorelDRAW, Adobe Illustrator, and Photoshop. 

• Good understanding of pattern making and garment construction. 

• Good communication and teamwork skills. 

Preferred Skill

• Graphic design knowledge is an added advantage.

We are seeking an experienced .NET Developer with Angular expertise to join our team

in Kolkata. In this role, you will design, develop, and maintain full-stack web applications

using .NET and Angular technologies, collaborating with cross-functional teams to

deliver high-quality software solutions.

Key Responsibilities:

 Develop and maintain applications using .net Framework, .net Core, Angular 16,

LINQ, and SQL Server.

 Write clean, efficient, and maintainable code following best practices

 Design and implement database structures using SQL Server/Entity Framework

 Create responsive user interfaces using Angular and related technologies

 Participate in all phases of the software development lifecycle

 Debug, troubleshoot, and resolve technical issues

 Collaborate with team members and stakeholders to understand requirements

 Mentor junior developers and participate in code reviews

Required Skills and Experiences:

 5 to 15 years of professional experience in .NET development (.NET Framework,

C#, ASP.NET, .NET Core)

 2+ years of hands-on experience with Angular 16

 Strong knowledge of SQL Server and Entity Framework

 Experience with RESTful API design and implementation

 Proficiency in HTML, CSS, JavaScript/TypeScript

 Understanding of software design patterns and SOLID principles

 Experience with version control systems (Git,Bitbucket)

 Excellent problem-solving and communication skills

 Experience with Azure or AWS cloud services

 Knowledge of CI/CD pipelines and DevOps practices

 Familiarity with Agile/Scrum methodologies

Key Responsibilities :

- Design, develop, and maintain Java-based applications using Java SE/EE.

- Implement, test, and deploy microservices and RESTful APIs using Spring Boot and related technologies.

- Develop efficient and scalable solutions by writing clean, maintainable, and optimized code.

- Collaborate with cross-functional teams to understand business requirements and provide technical solutions.

- Write and execute unit tests using JUnit to ensure code quality and functionality.

- Perform code reviews to ensure adherence to best practices and coding standards.

- Troubleshoot, debug, and optimize code for performance and scalability.

- Stay up to date with the latest Java technologies and development best practices.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Years of experience in Java development (Java SE/EE, Spring, Hibernate).

- Strong experience with JUnit and test-driven development (TDD).

- Proficient in building microservices using Spring Boot and RESTful APIs.

- Experience with version control tools like Git.

- Familiarity with build tools such as Maven or Gradle.

- Strong understanding of object-oriented programming (OOP) principles.

- Familiarity with databases (SQL/NoSQL) and ORM frameworks (e.g., Hibernate).

- Experience with cloud platforms like AWS (preferably).

- Strong problem-solving skills and the ability to work in a collaborative environment.

Preferred Skills :

- Experience with continuous integration/continuous deployment (CI/CD) tools.

- Knowledge of containerization technologies like Docker.

- Familiarity with Agile methodologies and Scrum framework.

- Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus.

                                  Position Title: Sales Associate

Company: YoHo Design

Location: Bangalore

MUST HAVE PRIOR EXPERIENCE IN INTERIOR SALES INDUSTRY- MIN 6 MONTHS TO 1YR.

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Qualifications:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

At least 4 years' experience as a Node.js developer.

Experience in Microservices

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Mandatory experience in Postgres and MySql.

Knowledge of front-end technologies such as HTML5 and CSS3.

Superb interpersonal, communication, and collaboration skills.

Exceptional analytical and problem-solving aptitude.

Responsibilities

· Developing user-facing applications using Vue.js

· Building modular and reusable components and libraries

· Optimizing your application for performance

· Implementing automated testing integrated into development and maintenance workflows

· Staying up to date with all recent developments in the JavaScript and Vue.js space

· Keeping an eye on security updates and issues found with Vue.js and all project dependencies

· Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

What we need in you?

· Highly proficient with the JavaScript language and its modern ES6+ syntax and features

· Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM

· Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js

· Good understanding of HTML5 and CSS3, including

· Understanding of server-side rendering and its benefits and use cases

· Knowledge of functional programming and object-oriented programming paradigms

· Ability to write efficient, secure, well-documented, and clean JavaScript code

· Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha

· Proficiency with modern development tools, like Babel, Webpack, and Git

· Experience with both consuming and designing RESTful APIs

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving