Project Manager - Tech

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have Total 5+ YOE with recent 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

Responsibilities:

● Collaborate, brainstorm, and execute on a wide range of projects including website assets, advertising assets, presentations, and more for Zemoso and Zemoso’s clients

● Bring concepts, content to life with out-of-the-box thinking and a perspective on the latest trends

● Present design-led ideas for visual storytelling for all digital channels

● Create and maintain the Zemoso design brand guide

● Translate asks from design leadership and marketing stakeholders into a creative brief by course-correcting early

● Work collaboratively, cohesively with multiple stakeholders, on multiple projects simultaneously

● Complete basic animation work

● Create and maintain the marketing design database

Must-haves:

● Experience working with Adobe Suite and Figma [Essential]

● Expert at rough paper sketching to translate concepts into rough outlines

● An ability to pick up new illustration techniques and trends quickly

● 1+ years experience (professional) working at an agency on B2B clients

● A shareable, strong portfolio of work as a marketing/sales graphic designer

● Excellent communication skills

● Organizational and time-management skills for meeting deadlines in a fast-paced environment

● Work in the U.K. time-shift to ensure sufficient overlap with U.S. and U.K. leadership teams

● Ability to work with agile sprints

Benefits:

● Competitive salary

● Work from anywhere in India

● Learning and gaining experience rapidly

● Reimbursement for basic work-from-home setup

● Insurance (including a top-up insurance for COVID)

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

Preferred Notice Period - Less Than 1 Month

Preferred Education - Tier 1 Engineering Colleges - IIT/NIT/DTU or similar

Preferred Work Background - Startup Engineering Experience

Mandatory Skills :-

4+ years of professional experience in Native React or React JS. Mongo db experience is good to have

Highly proficient in rendering components with Native APIs

Highly proficient in JavaScript, modern JavaScript, HTML,

Highly proficient in one or more libraries (e.g. Redux, React Router, etc) for state managing and routing in addition to React.

Proficient in using Git as a control system

Responsibilities :-    

Develop & deploy quality software and web applications-

Analyse and maintain existing software applications-

Design highly scalable, testable code-

Discover and fix programming bugs

Qualifications :-

Bachelor's degree or equivalent experience in Computer Science

Responsibilities:

• Collaborating with the product team on initial concepts, user flows, visual design, and prototypes.
• Research and prototyping with our customers.
• Creation and evolution of UI and brand language within the product.
• Meticulous detail and care for design execution, from concept to delivery.
• Participating in all project phases, from strategy to launch to optimization
• Tightly collaborate with software designers and developers to bring new product features to the market.\

Requirements:

• We should be keen on solving problems with Bharat users.
• Excellent written, verbal, and interpersonal communication skills
• 3+ years of experience as a Product Designer.
• Extensive experience with a variety of graphic design and interactive tools, for example, Adobe Creative Suite, Sketch, Figma, Principle, Framer, etc
• Working knowledge of UX research methodologies with an ability to help lead sessions, apply appropriate techniques, and synthesize results
• Experience with cross-platform design systems, information architecture