Summer Internship

Provide technical support to customers via phone, email, or chat for troubleshooting hardware, software, and network issues.

Diagnose and resolve technical problems in a timely manner to ensure minimal disruption to business operations.

Assist users in the installation, configuration, and troubleshooting of software applications, operating systems, and hardware.

Maintain documentation of common issues and solutions for internal reference and to build a knowledge base.

Identify and escalate complex issues to senior technical staff or other departments when necessary.

Collaborate with the IT team to maintain, configure, and support internal systems, ensuring smooth operation.

Provide product feedback to the development team based on customer insights and recurring issues.

Roles and Responsibilities 

Build database systems of high availability and quality depending on each end user’s specialised role

Design and implement database in accordance to end users information needs and views

Define users and enable data distribution to the right user, in appropriate format and in a timely manner

Use high-speed transaction recovery techniques and backup data

Minimise database downtime and manage parameters to provide fast query responses

Provide proactive and reactive data management support and training to users

Determine, enforce and document database policies, procedures and standards

Perform tests and evaluations regularly to ensure data security, privacy and integrity

Skills

Proven working experience as a Database Administrator

Hands-on experience with database standards and end user applications

Excellent knowledge of data backup, recovery, security, integrity and SQL

Familiarity with database design, documentation and coding

Previous experience with DBA case tools (frontend/backend) and third party tools

Problem solving skills and ability to think algorithmically

Degree in a computer discipline or relevant certification

• Experience in defining and architecting future-ready commercial and customer-facing Digital products and platforms and demonstrated digital architecture thought leadership (big picture thinking)
• Should have extensive experience in designing Salesforce applications, solution blueprinting, effort estimation, and creating work plans
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce, JavaScript, and other force.com programming languages including high proficiency in lightning
• Should provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions
• Build and develop web services using REST, SOAP, and other Salesforce APIs to support various integration points with other systems
• Functionally strong in Salesforce Sales Cloud, Service Cloud, CPQ (Configure Price Quote)
• A technically strong and hands-on person willing to code and enthusiastic/ passionate about technical problems in Salesforce.
• Strong exposure to Salesforce Lightning (Lightning Experience, Aura and, LWC) and understands in-depth of Salesforce Lightning Design System.
• Strong exposure to Portals (Partner, Customer) with a varied use of using CMS and Data-Driven Development.
• Understand Lifecycle of Business and Lifecycle Transformation in Salesforce in Manufacturing, Healthcare, Service and, Supply Chain Verticals.
• Could perform System Evaluation in recommending points and consideration for Config vs Code.
• Has performed atleast three End to end Project Transformations in Salesforce using Sales, Service or Community.
• Proactive and willing to learn new technologies with a focus on Very Large Data Volumes and Security.
• Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud Consultant Certification.
• Voracious and Independent thinker willing to handle Customers/ Stakeholders. Willing to work independently as required.
• Should be aware of Scrum working process and handling large teams (More than 30 Members).
• Strong influencing and communication skills - Ability to present solutions to IT Leadership, business stakeholders, product and development teams in a compelling manner to help them understand why such a solution is required and have the ability to justify the rationale of the particular solution design. Ability to influence in complex situations where stakeholders do not always agree about methods, choices, and strategic direction.
• Experience with developing resource and budget estimates (BOM and staffing)
• Working with global remote teams

Desired Skills:

• Nice to Have Salesforce Architecture Certification in Application Architect or System Architect with exposure to CTA.
• Nice to have a person who understands Salesforce B2B E-commerce, Marketing Cloud, and varying Industry Cloud exposure.
• Strong familiarity with emerging digital frameworks and patterns, Information Security and Data access controls
• Experience of working with platform/package vendors and their solution teams as part of architecting the overall solution.
• Technical acumen and proficiency in Agile and DevOps methodologies, tools, and governance/standards
• Ability to deliver various artifacts as part of the enterprise application architecture, including implementation models, technology matrices, communications diagrams, application use-case diagrams, migration/distribution diagrams, etc.
• Understanding of software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Spinnaker, Azure DevOps, GitHub) is preferred
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