Summer Internship

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

We are looking for a good-looking professional and friendly Receptionist to manage our front desk and perform a variety of administrative and clerical tasks. The ideal candidate will be the first point of contact for our company, ensuring a welcoming environment for visitors and providing support to various departments

INSIDE SALES - COUNSELLOR 

We are looking for result-oriented and motivated Inside Sales Specialists / Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers’ purchase decisions. Additionally, the candidates will be required to effectively prospect, qualify and generate new sales to meet or exceed revenue goals.

This role provides fast growth opportunities to leadership positions as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.

Responsibilities

• Build a thorough technical understanding of Suraasa products and help potential customers in understanding what we have to offer through effective articulation
• Engage with potential customers, identify their key pain points and create personalized growth journeys for every customer to help them purchase products to meet their career objectives
• Counsel leads on their personal growth prospects in the education industry 
• Maintain excellent and supportive rapport with all leads
• Follow up after the sale to ensure customer satisfaction and gain referrals
• Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies
• Use CRM to track leads and manage pipelines daily
• Achieve monthly targets, and unlock fast growth opportunities within the department, eventually managing own sales team(s) and beyond

Qualification Criteria

• 2+ years of experience working in Sales or Marketing in EdTech space (preferable but not required) or 1-2 years of experience in Academic counselling/school counselling/clinical counselling
• Excellent verbal communication skills, strong conversationalist, and well-versed in English
• Strong negotiation and objection handling skills with the ability to work within deadlines
• Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude
• Understand the landscape of the Education Industry and the current needs of teachers and school leaders
• Proficient with Microsoft Office / Google Documents and CRM systems

• Developing, recording, and maintaining cutting edge web-based PHP applications on portal plus premium service platforms
• Building innovative, state-of-the-art applications and collaborate with the User Experience team
• Ensuring HTML, CSS, and shared JavaScript is valid and consistent across applications
• Preparing and maintaining all applications utilising standard development tools
• Utilising backend data services and contributing to increasing existing data services API
• Leading the entire web application development life cycle right from concept stage to delivery and post-launch support
• Conveying effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Documenting the development process, architecture, and standard components
• Coordinating with co-developers and keeping project manager well informed of the status of development effort and serving as a liaison between development staff and project manager
• Keeping abreast of new trends and best practices in web development

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology