Customer Service Executive who can take bookings and address user's needs on call
Shubham Vishwakarma
Full Stack Developer - Averlon
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**Hiring for International BPO Sales Executive for Inbound Process**
Must have experience in sales for at least 1 yr in any International Outbound BPO
Process - Travel Sales (US Shift)
Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales
Location: Ecospace Business Park (Kolkata)
Salary - upto 25k plus Incentives upto 1 'lac
**Looking for immediate Joiner**
**Ready to work in Night Shift**
**Must have exp in US Sales Process**
Interested one can connect Uzma
Responsibilities
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation, and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain pay plan and benefits program
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Managing large amounts of calls and emails, and social media, if required
- Identifying and assessing customer’s needs to achieve satisfaction
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Building sustainable relationships and trust with customers through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Desired Candidate Profile
What you need to have:- Strong customer handling skills on phone and email
- Familiarity with CRM systems and practices
- Prior experience with Freshdesk and Magento would be a plus
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication skills ( both written and verbal)
- Ability to multitask, prioritize and manage time effectively
- Empathy and compassion
- Punctuality
- Ability to stretch long hours and work for the bigger vision of the company
- Experience with Microsoft Office and G-suite (google)
- Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
- Comfort with technology and data
- Good hold on English Grammar
- Problem identification and solving attitude
- Ability to listen
- Customer obsession
- High integrity
- Decisiveness
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
Sales Contractor: This is a contractual role for 6 months initially.
About Noon Academy:
At Noon, we believe in Student First in everything we do. That’s why we’ve built a global social learning platform that radically changes the way people learn, with the aim of positively impacting millions of students across the globe and bringing education to everyone.
Our open platform is loved by 10+ million students across 8 countries and is growing all the time - our aim is to radically transform the lives of 50+ million learners by 2023! Our students use Noon every day to engage with live interactive classes and gamified peer learning features, study with celebrity teachers and compete and socialize with their friends.
We are a distributed company with a collaborative culture. We come from a diverse set of backgrounds and countries, enabling us to work at a global scale whilst bringing local impact by being close to the communities we serve. As a fast-paced, innovative scaling business, our ability to learn at speed is powered by our obsession with our “student-first” culture which ultimately defines what we do and why we do it. Our principles: Student first, Never Deprive a Learner, Be Better Everyday, Be original, Own It & Be Bold. These values got us where we are today, and they’re a big part of what we’re looking for in you.
What you will do:
- Generate revenue by structured counseling sessions to prospects and converting them to paid enrollment and advise students/ parents for their learning needs.
- Diligently communicating and educating the leads through channels like email, Whatsapp, SMS, calls etc.
- Take prospects from initial phase to qualified phase over the phone present product solutions virtually.
- Regular follow up with new and existing customers.
- Monitoring self-performance at all times while also contributing to the team performance
About you:
We are looking for a dynamic, energetic individual to join our team to solve interesting and impactful business problems. Ideal candidate needs to be self motivated, disciplined and demonstrable ability to successfully convert leads to business. This is a unique opportunity to apply your skills and have a direct impact on business.
Requirements
- 3+ months of Inside Sales experience (B2C preferred)
- Must have B2C/ Direct Sales/ Telesales/ Inside Sales experience
- Candidates should be graduated
- English & regional language proficiency is mandatory
This is a contractual role for 6 months initially.
Benefits
Why work at Noon?
- The opportunity to work within an innovative start up in its initial stages and help shape our success globally.
- Work with a team who believes in STUDENT FIRST, you will have an opportunity to build the first (BE ORIGINAL) Open Social Learning Platform that can impact millions of students across the globe.
- A working environment where you can look at things differently and challenge and offer solutions; which also offers you a freedom to commit ‘n’ number of first-time mistakes - NEVER DEPRIVE A LEARNER.
- Complete ownership and responsibility for the success of your autonomous team across all scope of works - OWN IT and BE BOLD.
- An opportunity to work with a bunch of Young, Smart, Driven and Dynamic people who are committed to go BEYOND SELF and solve business challenges.
- Work closely with the leadership team who live by the value of BE BETTER EVERYDAY to help grow an amazing organization.
- Help us to build the future of education!
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include:
- New Sale
- Deal closure
- Target achievement
Responsibilities:
- Actively seek new sales opportunities through cold calling and networking.
- Set up meetings with potential clients and listen to their requirements and concerns
- Prepare and deliver appropriate presentations on products and services
- Ensure the availability of stock for sales and demonstrations
- Negotiate/close deals and handle complaints or objections
Requirements:
- Local Market knowledge
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Thorough understanding of sales and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Graduate/BBA/MBA
Looking for a self-driven energetic, focused, result oriented DGM- sales for Noida location. The incumbent should have at least 8 years of experience in selling Digital solution to enterprises in digital agency and enterprises. Candidate should have a successful track record of achieving sales targets.
Must have exposure to interaction with senior-level executives and should have excellent communication & relationship management skills.
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Build up a strong understanding of the Sales process both from a product perspective as well as from a market perspective.
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Developing and maintaining a relationship with clients through ensuring effective account management. Ensuring customer retention through building long-term mutually beneficial relationships with clients.
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Actively seek and enable new revenue opportunities for business enhancement.
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Work with new and existing clients to drive business and revenue through product enhancement and product marketing.
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Full Stack Developer - Averlon