Customer Service Executive who can take bookings and address user's needs on call

Job Description – Tele Caller

Experience: 1–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

A Tele Caller is responsible for guiding authors through the publication process, understanding their publishing requirements, and recommending suitable publication and marketing solutions. The role involves client consultation, relationship management, sales coordination, and ensuring a smooth publishing experience for authors.

Key Responsibilities

• Connect with prospective and existing authors to understand their publishing needs.
• Explain publication packages, services, and marketing solutions in a professional manner.
• Provide consultation regarding book publishing, editing, design, distribution, and promotional services.
• Maintain regular follow-ups with authors and assist them throughout the publication journey.
• Build and maintain strong relationships with clients to ensure high customer satisfaction.
• Coordinate with internal teams such as editorial, design, production, and marketing departments.
• Achieve assigned sales and revenue targets.
• Maintain accurate records of client interactions and updates in the CRM
• system.
• Resolve client queries and concerns promptly and professionally.
• Stay updated with publishing industry trends and company offerings.
• Required Skills
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Ability to build long-term professional relationships.
• Good organizational and time-management skills.
• Basic knowledge of MS Office and CRM tools.
• Ability to work independently and as part of a team.
• Qualifications
• Graduate in any discipline (Bachelor's degree preferred).
• Experience in sales, customer service, publishing, counseling, or client
• relationship management will be an added advantage.
• Freshers with strong communication and sales aptitude are encouraged to

apply.

Key Performance Indicators (KPIs)

• Author acquisition and conversion rate.
• Revenue generation from publication services.
• Client satisfaction and retention.
• Timely follow-up and query resolution.
• Achievement of monthly and quarterly targets.
• What We Offer
• Competitive salary and performance incentives.
• Professional growth and career advancement opportunities.
• Comprehensive training and development programs.
• Dynamic and collaborative work environment. 

About the Company

It is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. We pride ourselves in being a trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, we work with the largest and the most reputed investors.

Location: Ahmedabad

Job Description

• Develop dynamic PowerPoint presentations in the given time frame in an accurate manner with quality. 

• Develop and improve external client templates, and infographic layouts in PowerPoint, Word, and Excel. 

• Format designs and transform rough slides /hand-drawn sketches into visually appealing PowerPoint Presentations. 

• Formatting presentations and business-related documents as per the Equirus brand guidelines. 

• Follow creative direction and actively participate in any given deliverable

Requirements

• 1 - 3 years of related experience, Graduate / Postgraduate 

• Microsoft Office expert level - Word, PowerPoint, Excel 

• Ability to work in a fast-paced, team-based environment with minimal supervision

SafEarth is seeking a motivated and results-driven Junior Sales Manager to join our dynamic sales team. This role is perfect for a proactive individual who is eager to develop their career in sales and contribute to our mission of advancing solar energy solutions.

Key Responsibilities:

Sales Execution: Assist in the development and execution of sales strategies to achieve company targets and increase market share.

Lead Generation: Identify and qualify new sales leads through various channels, including research, networking, and cold calling.

Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.

Product Knowledge: Maintain an in-depth understanding of SafEarth's products and services, and effectively communicate their benefits to potential customers.

Sales Reporting: Track and report on sales activities, progress, and results using CRM software and any other tools.

Team Collaboration: Work closely with the marketing, product development, and customer service teams to ensure a seamless customer experience and alignment of sales strategies.

Qualifications:

Education: Bachelor’s degree in Engineering, Business, Environmental Science, or a related field.

Experience: Minimum 6 Months of experience in sales or a customer-facing role, preferably within the renewable energy sector. Candidates with internship experience are also encouraged to apply.

Skills: 

  - Strong communication and interpersonal skills.

  - Ability to understand and articulate technical concepts.

  - Proficiency in Microsoft Office Suite and CRM software.

  - Excellent organizational and time management skills.

Attributes:

  - Self-motivated and goal-oriented.

  - Ability to work independently and as part of a team.

  - Adaptability and willingness to learn.

  - Passion for renewable energy and sustainability.

Language skills: Proficiency in English is mandatory. Working proficiency in at least one regional language either Kannada or Tamil is required.

Job Summary:

As a Talent Acquisition Associate, you will play a crucial role in attracting, sourcing, and hiring talented individuals to meet the organization's workforce needs. You will collaborate with hiring managers and stakeholders to understand their requirements, devise effective recruitment strategies, and execute end-to-end recruitment processes.

Responsibilities:

1. Collaborate with hiring managers to understand their talent requirements, including job descriptions, qualifications, and other relevant details.
2. Source, screen, and assess candidates using various channels such as job boards, social media platforms, professional networks, and internal databases.
3. Conduct phone screens and initial interviews to evaluate candidate qualifications, skills, and cultural fit.
4. Coordinate and schedule interviews with hiring managers and other stakeholders, ensuring a smooth and efficient recruitment process.
5. Build and maintain a strong candidate pipeline for current and future hiring needs.
6. Assist in the development and implementation of recruitment strategies to attract top talent.
7. Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
8. Provide timely updates and feedback to candidates throughout the recruitment process.
9. Assist in negotiating and extending job offers to selected candidates.
10. Support onboarding activities for new hires, including completing pre-employment checks and paperwork.

Requirements:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience as a Talent Acquisition Associate or in a similar recruitment role, preferably within the IT or technology industry.
3. 1-3 years of relevant experience in end-to-end recruitment processes.
4. Familiarity with applicant tracking systems and other recruitment tools.
5. Strong sourcing and networking skills to identify and engage with potential candidates.
6. Excellent communication and interpersonal skills.
7. Ability to effectively prioritize and manage multiple recruitment assignments.
8. Understanding of employment laws and regulations.
9. Results-oriented mindset with a focus on meeting recruitment targets and deadlines.
10. Highly organized with attention to detail.

Hello,

Greetings for the day !!!

We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

Position: Technical Support L3 - Exchange Server

Must Have Skills

Exchange Server, O365

Experience Level: 4+ Years

Required Skills

1. Knowledge of Exchange Management & troubleshooting.
2. Knowledge of Office 365 Management & troubleshooting.
3. Knowledge of Active Directory management & troubleshooting.
4. Knowledge of mail routing and client connectivity.
5. Knowledge of Back up configuration & troubleshooting.
6. Well versed with Windows event log & analysis.
7. Enthusiasm for learning new skills.
8. Good communication skills - both written and verbal.
9. Passion for providing exceptional service to customers.
10. Strong sense of ownership and accountability.
11. Strong work ethics.

Roles & Responsibility:

1. Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
2. Advanced Knowledge of handling Office 365 issues.
3. Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
4. Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
5. Must have skills in deploying Exchange in a large enterprise environment.
6. Knowledge of Exchange Hardening.
7. Expert knowledge of mail flow and third-party smart host filtering.
8. Expert knowledge of Outlook and OWA configuration and troubleshooting.
9. Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
10. Advanced knowledge in a clustered environments (Windows Cluster / DAG).
11. Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
12. Good to have knowledge of Azure.

Employment Mode: Permanent Opportunity

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Pune - Hinjewadi Phase 2