Customer Service Executive who can take bookings and address user's needs on call
Shubham Vishwakarma
Full Stack Developer - Averlon
About Health Please
About
Connect with the team
Company social profiles
Similar jobs
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.
Key Responsibilities:
- Lead and mentor team of Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India
About Company -
They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.
We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.
We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.
Responsibilities-
1. Ability to translate client briefs into specific actionable items for different departments
2. Handling client engagements at the senior level with client team.
3. Articulate brand requirements and communicate the same to the teams internally
4. Handle the operational job requirements.
5. Should be able to minute meetings clearly
6. Follow up with internal teams for job delivery as per time lines committed
7. Should wear the brand hat and be able to disseminate information internally
8. Conduct market research and data to find out need gaps in the product.
9. Keep a track on competition activities.
10. Ensure all financials in terms of job estimation, billing and collection happens on time.
11. Be the brand custodian
Requirement -
- Strong Experience in Client servicing and customer success
- Required skills - program management, presentation/communication, number crunching.
- Experience - 3-4 years in the digital media industry
- Not looking for folks with experience outside of the digital media industry
- Someone who have worked with solution providers or publishers managing clients
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 7:30 PM - 5:00 AM (Night Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Roles and Responsibilities:
1. Taking Teaching Demos for kids.
2. Teach them with PlanetSpark learning methodology
3. Share your observations about the kid and parent with the sales team.
1. Excellent Teaching skills
2. Excellent attention to detail, strong communication skills both written and verbal
3. Ability to build a strong relationship with the kid and make the class fun-based learning.
4. Tech savvy
Eligibility Criteria:
- Excellent Verbal and written communication
- Willing to work 6 days a week
- Willing to invest 3-4 Teaching ours every day
- At least 2 years of English Teaching experience.
- Should have good Wi-Fi and a Laptop with Web Cam.
- Qualification - BA-Eng Hons, MA-Eng Hons, BEd & MEd
Benefits:
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
Counseling the students over the study abroad options.
Handling enquiries and getting the enrollments done .
Achieving monthly sales targets, cold calling.
Work Schedule: 6 days a week (including weekends), any 1 fixed weekly off.
11am-7pm / 12pm - 8pm - Mon to Fri
10am to 7pm / 11am to 8pm - Sat n Sun
Designation - Venue Booking Expert
Work experience: 1-2 years
Office Location: Connaught Place, New Delhi
Working days: 6 days ( Monday - Saturday )
Working Timings: 10:30 AM - 7 PM
Salary Range - 15k to 25k + incentives up to 20k
Job Description :
1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.
2) Meeting monthly revenue targets in assigned venues.
3) Consistently develop a community of repeat customers by building rapport.
4) Ability to problem solve and contribute ideas to improve service for customers.
5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.
Skills Required-
1) Candidate must be comfortable with the Cold calling.
2) Candidate must have 1 year of Telesales, Inside sales experience.
3) Candidate must be confident and comfortable with English and Hindi
Responsibilities
- Generate, manage and forecast a sales pipeline on your own
- Navigate through complex sales cycles with some of the most prestigious companies in India
- Driving Business Growth Results for the company by efficient sales efforts.
- Specifically Responsible for Sales growth amongst enterprise clients.
- Generate outbound leads, qualify leads and manage the conversion funnel
- Provide demos to customers over web or in person, and answer first level technical questions
- Prepare proposals, negotiate and close deals.
- Pitch PazCare product to CEOs, CHROs & senior executives in the meetings
- Study, analyze and track customer feedback to optimize the sales funnel and pricing
- Coordinate with the marketing team for inbound leads and collateral
- Working closely with the Founding team for developing business development strategy
Requirement
- Has at least 3-5 years of previous experience in selling Group health Insurance to corporates at a broking firm, and closed at least 10 policies worth 50 lakhs - 1 crore or more OR Has at least 3-5 years of previous experience to selling CHROs, CFOs in India.
- Bachelor's degree
- Tech Startup DNA
Description
- Dynamic Professional in Leading & Driving the Telecalling Team, setting up Revenue Targets in line with Organisational Goals.
- Motivating & Mentoring team to achieve & Exceed Individual & Team Targets.
- Ability to forge alliances quickly.
- Provide team with a vision and objectives and manage key performance indicators.
- Set the monthly, weekly, daily Targets for the team and ensure that the targets are achieved.
Requirements
- MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
- 3 - 6 years of Business to Consumer (B2C) tele-sales experience is preferable.
- Awareness of the subjects taught from classes 5 to 12 across various boards/curriculum globally.
- Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Benefits
- Weekly incentives: Opportunity to earn incentives on a weekly basis.
- Perks and bonuses: Contests, parties, trips and much more!
- Medical Insurance: We provide medical insurance to all our employees.
- Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
- As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
- Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon