Customer Service Executive who can take bookings and address user's needs on call

Role- Course Counselor (Sales Executive)

Location-Hyderabad/Ahmedabad/Kochi

Working Days- 6 Days Full Time Work from Office

About : Organization is a premier institution dedicated to nurturing the next generation of fitness professionals. We offer specialized diploma programs in Fitness Training and Nutrition, emphasizing practical learning and industry-relevant skills. Our state-of-the-art facilities, experienced faculty, and supportive environment provide students with the ideal platform to achieve their career goals in the fitness industry.

Work Culture: At Organization, we foster a collaborative, inclusive, and

growth-oriented work culture. Our team is passionate about fitness and education, committed to making a positive impact on our students' lives. We value innovation, creativity, and a growth mind-set, offering a supportive and fulfilling work environment.

Job description:

We are looking for a dedicated Course Counselor to join our team. As a Course Counselor, you will play a crucial role in guiding prospective students towards making informed decisions about their career paths in the dynamic fitness industry. Your role will include handling inquiries, conducting one-on-one counselling sessions, and surpassing admission targets.

Responsibilities:

• Engage with prospective students, providing them with objective information about our courses and addressing their queries over phone calls or in-person meetings.

• Conduct Course Counseling Sessions, including school tours, to provide detailed information about the school and courses we offer.

• Ensure that all questions and concerns of prospects are addressed, and when necessary, facilitate communication with domain experts from Organization.

• Maintain regular follow-up communication with prospects, focusing on resolving queries, providing solutions, and offering relevant information.

• Collaborate with the Sales Team, actively participating in periodic meetings to discuss strategies, share insights, and contribute to the team's success.

• Continuously update your knowledge about our products and services, staying informed about the latest developments and improvements.

• Prepare and submit daily reports and End of the Day Reports to evaluate individual and team performance.

• Embrace feedback and participate in audit sessions conducted by the response quality assurance department to improve skills and performance.

• Attend training sessions and refresher programs to enhance your understanding of our courses and stay updated with industry trends.

Desired Profile:

To excel in this role, you should possess the following skills and qualities:

● Excellent communication and coordination skills: You should have

strong counseling proficiency and the ability to understand and address the needs, aspirations, and concerns of prospective students. By offering guidance and support, you will help them make informed decisions.

● Target-oriented and focused: You should be driven by goals and maintain a sharp focus on achieving them.

● Proactive and avid learner: Valuing initiative, you should constantly seek opportunities to enhance your skills and knowledge. Expanding your knowledge base will enable you to provide valuable assistance to prospective students. Join our dynamic team and contribute to shaping the future of aspiring fitness professionals. If you are passionate about helping individuals in their career journeys, apply now to make a meaningful impact on their lives.

If Anyone interested apply through link:-  https://tiny.cc/NGtalent

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

You'll be trained first on content writing through online meets. After that, you'll be required to do the assigned tasks.

• Day-to-day tasks will be given
• Remote work
• Flexible timings
• Duration - 2 months
• Earning opportunities will be introduced
• Certificate and Letter Of Recommendation on completion

We are looking for hardcore Sales professionals who are experienced in driving sales through Online and Tele-sales channels. It requires one to have excellent communication skills and negotiation and sales prowess.

Apart from the CTC, this position offers lucrative incentives based on the targets achieved.

Key Responsibilities:

1.) Responsible for inbound/outbound prospect calls and convert them into sales.

2.) Sell products by establishing and developing relationships with prospects.

3.) Ability to convert high revenue leads.

4.) Ability to retain customers to increase repeat business.

5.) Customer identification, call planning, account management and closing.

6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.

7.) Develop and maintain business plans to achieve sales targets.

Desired Candidate Profile:

1.) Graduate in any stream. Engineering graduates preferred.

2.) Experience in online / telesales / telemarketing.

3.) Proficiency in spoken English is a must.

4.) Familiarity with e-commerce and its components

5.) Knowledge on software like Zoho CRM, Salesforce is an added advantage.

6.) Highly analytical, self-driven individuals preferred.

Organization Name: Agami Realty

Company Website: https://agami.co.in/

Position Name: Real Estate Sales Executive

Job Location: Boisar

Nature of Job: Permanent

Monthly Salary: Rs.10,000 to Rs.14,000

Candidates residing in Palghar, Boisar, Vangaon and Dahanu will be preferred

Sales Executive job responsibilities include, but are not limited to:

-  Telephonic conversation with prospects and explaining project amenities and pricing

- Set up personal meeting with the potential clients to ensure maximum site visits

- Showing sample flat and explaining the project in detail

- Explaining the customer about the EMI and loan eligibility

- Housing loan processing follow up till disbursement

Requirements: 

- Excellent knowledge of MS Office

- Fast learner and passion for sales

Job description :

We are hiring an Inside Sales Manager who will help drive high-quality output from our Inside Sales Team of Team Leads & Telesales Executives with 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation, and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales Team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations, etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside Sales/telesales experience in a B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance by leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has a growth mindset Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem-solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.