Customer Service Executive who can take bookings and address user's needs on call

About KrisAtWork

KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.

About the Role

As a Technical Account Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion.

What You’ll Do

Deliver Customer Value

• Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.
• Run value check-ins, business reviews, and optimization sessions to ensure customers consistently realize ROI.
• Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience.

Drive Adoption & Platform Success

• Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.
• Be hands-on with the platform; stay current on product capabilities, integrations, and AI-driven enhancements.
• Proactively identify efficiency gains, automation opportunities, and configuration improvements to drive increased usage and ROI.

Lead Technical Implementation & Solution Delivery

• Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.
• Understand customer architecture, data flows, and system dependencies to advise on scalable, secure, and optimized setups.
• Coordinate with engineering, product, support, and services to resolve issues and influence roadmap priorities.

Build Strategic Relationships & Champions

• Serve as the customer’s day-to-day strategic advisor and trusted technical partner.
• Build strong, multi-level relationships with senior stakeholders, end users, and technical teams.
• Develop internal champions who advocate for the platform and support expansion opportunities.

Manage Account Health & Governance

• Track and manage key performance indicators across adoption, consumption, value realization, and retention.
• Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.
• Own renewal readiness and partner with Sales to identify upsell/cross-sell opportunities.

Advocate For The Customer

• Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.
• Partner cross-functionally to ensure seamless end-to-end experience across support, services, product, and sales.

Who You Are & What Makes You Qualified

Experience & Skills

• 2+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.
• Strong understanding of web technologies, APIs, integrations, SaaS platforms, CRM, and/or social media technologies.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Strong analytical and problem-solving mindset; ability to derive insights, harmonize data, and build business cases.
• Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Passion for solving customer challenges, driving outcomes, and delivering exceptional customer experience.
• Experience with customer engagement platforms, Go-To-Market technologies or omnichannel digital tools is a plus.

Role Overview:

We’re hiring a Senior Business Development Associate who excels at communication, relationship-building, and converting leads into long-term learners. Ideal for candidates who can clearly present value, understand student needs, and drive growth.

Key Responsibilities:

• Engage with prospective students/clients via calls, chats, and meetings
• Clearly explain courses, outcomes, and value propositions
• Convert leads into enrollments through effective communication
• Build and maintain strong customer relationships
• Collaborate with marketing and product teams for growth initiatives

Requirements:

• 1–5 years in sales/business development (EdTech preferred)
• Excellent verbal & written communication (must-have)
• Strong persuasion and negotiation skills
• Target-driven with a customer-first approach

Core Strength:

Ability to communicate confidently, build trust, and drive conversions.

Job Description

What will you do at Skillovilla ?

• Learn & understand Skillovillas products, prospective clients & services well.
• Understand customer needs, and requirements and correlate solutions and customer requirements
• Identify and qualify new customers coming from our inbound and outbound lead funnel.
• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Document all pertinent customer information and conversations in the CRM system
• Respond, engage and qualify inbound/outbound leads and inquiries.
• Execute planned sales activities and develop a target list of high-potential new customers.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects.
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What do we need from you?

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, English Mandatory, knowing regional languages will be a plus).
• Ability to make focused efforts to win customers.
• The ideal candidate should be strategy-driven with a research-based approach.
• Ability to multitask, prioritize and manage time effectively.
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Academic Qualification : Any Graduation/ Post Graduation (completed and pursuing final year students).

Location : Bangalore (Work from Office)

Key Job Responsibilities:

• Expertise in handling out bound sales.
• Ability to communicate clearly with customers. 
• Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services.   Close sales deals and maintaining good customer rapport.
• Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products
• Follow and achieve sales goals on a monthly, quarterly and yearly basis
• CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer
• Excellent Customer service skills.
• Attend trainings to stay up to date with the specifications of new products and service offerings.

• Employee need to attend the calls and help the existing customer with there queries .
• There are no Targets 
• No sales
• Inbound Process.

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs