Customer Service Executive who can take bookings and address user's needs on call
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Details
- Job Title: Delivery Manager
- Industry: IT- Services
- Function - Information technology (IT)
- Experience Required: 15-18 years
- Employment Type: Full Time
- Job Location: Hyderabad
- CTC Range: Best in Industry
Preferred Skills: Excellent Communication & Stakeholder Management, Delivery Leadership, Scaled Agile, Program Governance, Cybersecurity Delivery, Executive Communication
Criteria:
1. 15+ years of experience in IT Services / System Integration / Cybersecurity services companies.
2. Must have handled enterprise client implementation projects (not internal product development only).
3. Proven ownership of end-to-end project delivery including transition to support/AMC.
4. Managed multi-stream technology implementation programs
5. Experience handling BFSI / Ecommerce / Retail / Enterprise clients.
6. Strong executive stakeholder handling and governance reporting
7. Strong hands-on exposure to SDLC delivery models
8. Prior experience delivering Cybersecurity / IAM / Cloud Security / Infrastructure / Enterprise IT projects.
9. Clear understanding of delivery governance, risk management, and milestone control.
10. Candidate must have PMP, AWS certifications for this role.
Note- Only Male candidates will be considered for this role.
Job Description
Head – Project / Delivery Management
Role Overview
We are seeking a highly experienced Project / Delivery Leader responsible for end-to-end delivery of all organizational projects, ensuring quality, timeliness, cost efficiency, and customer satisfaction.
This role demands strong expertise in scaled Agile delivery, SDLC management, cybersecurity projects, stakeholder leadership, and large-scale program execution.
Key Roles & Responsibilities
- Responsible for delivery of all projects across the organization.
- Lead project management across all SDLC delivery methodologies.
- Ensure successful project completion, handover, and future opportunity enhancement.
- Ensure seamless transition of implementation projects to support.
- Manage large-scale programs and multi-team environments.
- Strong decision-making and problem-solving capability.
- Expert client stakeholder management and executive communication.
- Present roadmap status, risks, and issues to executive leadership and mitigate roadblocks efficiently.
- Keep teams aligned with process standards at every stage.
- Monitor project progress and drive performance improvements.
- Prepare and present status reports to stakeholders.
- Own Cost / Quality / Timelines / Cybersecurity deliverables for allocated projects.
- Maximize resource utilization and proactive upskilling based on future demand.
- Ensure Customer Satisfaction (CSAT ownership).
- Complete delivery team management.
- Attrition optimization and team stability management.
Mandatory Skills & Experience
- 15+ years of proven experience in Project/Delivery Management (minimum exposure to Business Analysis).
- Strong expertise in scaling Lean & Agile practices across large development programs.
- Experience managing scaled Agile frameworks such as SAFe, DAD, Scrum, Kanban, or other iterative models at scale.
- Working knowledge of all SDLC delivery models.
- Excellent people and project management skills.
- Strong communication and executive presentation skills.
- Strong analytical and problem-solving ability.
- Experience working in small-scale organizations handling large enterprise clients.
- Proficiency in productivity tools – MS Excel, MS PowerPoint, MS Project.
- Prior experience handling Cybersecurity projects in BFSI, Ecommerce, Retail domains.
Educational Qualifications
- Engineering (CSE/ECE/EEE preferred) + MBA from reputable institutes.
- MBA specialization in Systems / Organizational Management / IT Business Management preferred.
- Management programs from reputed institutes such as IIMs are an added advantage.
- Entire education from English medium.
Additional Requirements:
- Male candidate only
- Clean shave and business formals (Grooming Policy)
- Work from Office only
Certifications
Mandatory:
- PMP
- AWS Certification
Good to Have:
- ITIL
- Certified Scrum Master
- PRINCE2
- CISSP
- CISA
About YMGrad
YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.
*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)
Role Overview
We are looking for an Admissions and Support Executive who will take ownership of end-to-end client operations while supporting core admissions functions. In this role, you will handle multiple student and professional cases, ensure the timely execution of all processes, and maintain exceptional communication standards. You will coordinate across internal teams, oversee workflows, and ensure that every application meets YMGrad’s quality benchmarks.
*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English communication (verbal and written), and strong process management capabilities.
Key Responsibilities
Operations:
- Handle multiple student and professional cases simultaneously, ensuring prioritization and timely progress.
- Maintain operational excellence across workflows with accuracy, consistency, and smooth execution.
- Coordinate with cross-functional teams to keep every case on track and proactively resolve bottlenecks.
Admissions & Visa Support
Handle core admissions processes, including:
- Profile evaluation
- University shortlisting
- Interview preparation
- Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories, ensuring smooth documentation and process management.
Research and Writing Support
- Contribute to research and writing tasks, including:
- Structuring academic or professional content
- Preparing documents for publication readiness
Client Management
- Maintain clear, consistent communication with clients to foster strong relationships and high satisfaction.
- Handle client expectations effectively and ensure all deliverables are completed within agreed timelines.
Who should apply?
- Bachelor's or Master’s degree in a management or technical discipline.
- Excellent English communication skills (spoken and written).
- Proven ability to multitask and handle multiple ongoing cases with high accuracy.
- Strong process-oriented mindset with a close attention to detail.
- Fast learner with the ability to take initiative and lead without constant supervision.
- Prior experience in admissions, visa consulting, research writing, or operations management is a plus.
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
URL : https://appitsimple.com/
Product : SoftwareSuggest : https://www.softwaresuggest.com/
SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.
With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.
Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Roles & Responsibilities :
-Calling domestic customers who are looking for business-related software in different verticals.
-Gathering their requirements and giving them proper consultation about the software.
-Understanding prospect's requirements and qualifying the leads under correct categories.
-Dialing on all the leads received on categories that are assigned without fail.
Requirement :
-The candidate should be fluent in the English language.
-Should have at least 1 year of experience in the international or domestic calling process.
-Should have good communication skills.
About Propacity:
Propacity is a leading real estate company committed to transforming the real estate landscape through innovative technology and data-driven solutions. Our mission is to empower stakeholders in the real estate ecosystem with cutting-edge tools and insights. We are seeking a passionate and creative Content Writer Intern to contribute to our dynamic marketing team.
Responsibilities:
Content Creation:
-Collaborate with the marketing team to produce compelling and informative content for various platforms, including blogs, articles, social media, and website copy.
-Conduct in-depth research on real estate industry trends, market analysis, and related topics.
SEO Optimization:
-Work closely with the SEO team to optimize content for search engines and improve organic visibility.
-Implement best practices for keyword usage and on-page SEO.
Social Media Engagement:
-Assist in the creation and scheduling of engaging social media content.
-Monitor social media channels for industry trends and contribute to relevant conversations.
-Cross-Functional Collaboration:
-Coordinate with design, product, and data analytics teams to ensure content aligns with brand guidelines and messaging.
-Participate in brainstorming sessions to generate creative ideas for content campaigns.
Data Analysis:
-Utilize analytics tools to track and analyze the performance of content.
-Provide insights and recommendations based on data to enhance content effectiveness.
-Professional Development:
-Stay informed about industry developments, content marketing trends, and emerging technologies.
-Actively seek feedback and incorporate it into continuous improvement.
Requirements:
-Currently pursuing a degree in Marketing, Communications, Real Estate, or a related field.
-Exceptional written and verbal communication skills.
-Strong creative thinking and storytelling abilities.
-Ability to work independently and collaboratively in a remote or office setting.
-Basic understanding of SEO principles and content optimization.
-Familiarity with social media platforms and trends.
-Proficiency in Microsoft Office and/or Google Workspace.
Benefits:
-Hands-on experience in content creation and marketing within the real estate and technology sectors.
-Exposure to a fast-paced and innovative work environment.
-Mentorship and guidance from experienced professionals.
-Networking opportunities within the real estate and tech industries.
Job Location: Kharadi, Pune.
SkilloVilla is a platform where one can hone their abilities through expert-driven courses in the latest technologies and gain access to companies anywhere across the globe. Right from upskilling, resume creation, and mock interviews to finding suitable placements with the right companies, we have your backs at all times. At SkilloVilla, we have made it our mission to support young graduates in enhancing their learnings and transforming them into big earnings.
Making sure you have a steep learning curve while having fun is our promise! See the ~2min explainer video to get a sense of what we do.
https://www.youtube.com/watch?v=zMWk1lQDmec&;t=24s
Your Responsibilities:
- Learn & understand Skillovilla’s products, prospective clients & services well.
- Understand customer needs, and requirements and correlate solutions and customer requirements.
- Identify and qualify new customers coming from our inbound and outbound lead funnel.
- Developing strong relationships with customers, and connecting with key business executives and stakeholders.
- Document all pertinent customer information and conversations in the CRM system
- Respond, engage, and qualify inbound/outbound leads and inquiries.
- Execute planned sales activities and develop a target list of high-potential new customers.
- Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects
What you will need:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, and English Mandatory, knowing regional languages will be a plus).
- Ability to make focused efforts to win customers.
- The ideal candidate should be strategy driven with a research-based approach.
- Ability to multitask, prioritize and manage time effectively.
- We are open to hiring freshers and experienced candidates both in our organization.
Note: This is a work-from-office role, based in Raipur. All candidates are expected to serve as per standard working hours.
The selected intern's day-to-day responsibilities include:
- Developing content for blogs, articles, product descriptions, social media, and the company website.
- Assisting the marketing team in developing content for advertising campaigns.
Editing and polishing existing content to improve readability.
- Conducting keyword research and using SEO best practices to increase traffic to the company website.
- Creating compelling headlines and body copy that will capture the attention of the target audience.
- Identifying customers' needs and recommending new content to address gaps in the company's current content.
Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.
Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.
What's more, we are poised for scale and growth, which is why we need more talent like yourself.
We believe in:
- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
The Opportunity:
Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:
- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation
You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.
Our ideal candidate is confident, can communicate clearly, and has a passion for sales.
Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.
Responsibilities:
- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.
Requirements
Skills & Experience:
- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.
Personality traits:
- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.
What will a typical quarter look like?
- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.
What will make you successful in this role?
- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.
How will we set you up for success in this role?
- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.
Why should you join Tars?
SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.
Benefits
This is what our team members enjoy the most about Tars:
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.
If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon