Customer Service Executive who can take bookings and address user's needs on call
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Virtual Assistant (Customer Support)
Company: CareStack
Location: Manila or Cebu (On-site)
Position Type: Full-time, Graveyard Shift (40 hours/week)
About CareStack:
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Job Description:
CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.
Responsibilities:
Handle customer inquiries and concerns via voice processing in a professional and efficient manner.
Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.
Utilize English proficiency to communicate effectively and clearly with customers.
Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.
Collaborate with the team to maintain high standards of service excellence.
Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.
Requirements:
Minimum of 3 years of demonstrated Customer Support experience.
Proficiency in English, both spoken and written, with excellent communication skills.
Strong familiarity with Microsoft Office tools.
Proven experience in handling customer inquiries and concerns in a voice processing capacity.
Experience in managing international clients is highly desirable.
Ability and willingness to work on-site in either Manila or Cebu.
Commitment to working the graveyard shift (9PM to 6AM Philippine Time).
Benefits:
Competitive salary package.
Opportunities for growth and professional development.
Dynamic and collaborative work environment.
Incentives and rewards for outstanding performance.
Comprehensive benefits package.
If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!
How to Apply:
Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.
Key Responsibilities:
- To generate lead opportunities.
- Manage, nurture and convert leads into sales opportunities.
- Identify strong potential prospects using initiative and creativity.
- Make outgoing calls to develop new business
- Research, track, maintain and update leads
- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
Responsibilities:
- Drive business growth and profitability of the region with strong supply sourcing, operations, marketing, competition and consumer analytics.
- Sales Manager will be responsible for driving day to day operations to achieve the overall strategic goals for our interior division.
- Delivering Weekly, Monthly, Quarterly, Annual - Revenue, Margin, Markdown targets.
- Contributes in creation of sales plans and completely owns up the job closure.
- Monitoring service cycle of every category and take early calls for opportunity maximization.
- Executes inter-category / intra-category events and sales promotions.
- Collaborates with cross-functional internal partners to execute the brand vision with a customer centric approach.
Requirements:
- 1+ years of experience in Sales/Marketing/Business Development preferably in Real Estate/Interior/Construction industry.
This is an upscaling company. Your recruitment would be based on only one factor, how easily you're able to convince me over the phone.
You're one of the initial employees of the company, so your responsibilities shall revolve around end to end sale and marketing of resumes, along with maintaining client relations.
Once onboarded, your payscale will depend on the kind of traffic and value you are bringing to the organization.
Here's wishing you good luck.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon