Customer Service Executive who can take bookings and address user's needs on call

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1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
URL : https://appitsimple.com/
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Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Roles & Responsibilities :
-Calling domestic customers who are looking for business-related software in different verticals.
-Gathering their requirements and giving them proper consultation about the software.
-Understanding prospect's requirements and qualifying the leads under correct categories.
-Dialing on all the leads received on categories that are assigned without fail.
Requirement :
-The candidate should be fluent in the English language.
-Should have at least 1 year of experience in the international or domestic calling process.
-Should have good communication skills.
About the Company –
OTO is re-imagining how 20M two-wheelers are bought & financed every year in India. We aim to simplify
the complete experience of buying and owning a two-wheeler by building products that are customer-centric and scalable. We are backed by some of the best Fintech Experts and Institutional Funds in the
country
Designation - Assistant Manager - Sales Trainer
Skills and Qualifications
Bachelor’s Degree.
3 to 5 years of experience.
Experience developing training materials.
Attention to detail.
Excellent written and oral communication skills
Fluency in Hindi is a must.
Job Responsibilities and Duties:
Complete training for all new hires and continual training for the entire sales staff.
Discipline and provide coaching to salespeople as necessary.
Engage in one-on-one reviews with salespeople to maximize performance.
Strategize new training methods to be implemented.
Partner with sales and marketing departments to set and progress toward goals.
Collect and interpret data to determine the effectiveness of training techniques.
Write and publish training materials.
Qualification- Any Graduate
Location -Ahmedabad
Work Timing: Monday - Saturday (9:30 am to 6:30 pm) Week Off: Sunday
Duties & Responsibilities:
- Minimum of 6 months of experience in sales.
- Take ownership of functional and sustainable business growth of 'The Dollar Business' brand.
- Contact businesses and private individuals by telephone to promote our services.
- Be responsible for building and managing a sales force and distribution network capable of marketing and selling Vimbri Media's full product line in his / her territory.
- Coordination and follow ups for sales activities.
- Explain the product or service to potential customers.
- Adjust scripted sales pitch to meet needs of specific individuals and provide pricing details.
- Use of initiative to identify and follow up opportunities with companies/clients who are not already on the database
- Doing cold calling and fixing up the appointments. Follow-up for collection (Payments) Achievement for assigned target.
- Update daily reports to Manager
- Performance will be reviewed on weekly basis by the manager.
- Achieving sales volume/business targets (No. of New Entities).
- Contribute to the team performance by sharing and implementing Best Practice Ideas.
About Company
The Dollar Business (TDB) is the most exclusive and only multi-featured platform on foreign trade in India. Its origin is a result of a business house with over six decades of experiments and experience in foreign trade willing to put an end to guesswork while doing business for Indias export-import community. Transparency in trade, analytics to drive business, and insights that make sensethese are the three pillars on which the tower of The
Dollar Business stands today. And of course, theres the beacon of integrity that makes TDBees a proud group actually, a very proud group! Since its genesis, TDB has championed the cause of Indias foreign trade community. It offers everything that exporters, importers, foreign trade facilitators and those in the manufacturing and services sectors.
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Telugu (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
- Job Title: - Sales Manager
- Location:- Ambali-Bopal Road, Ahmedabad
Objectives of this Role: -
- They are looking for Female candidates only.
- Represent our company, with a comprehensive understanding of our offerings.
- Research consumer needs and identify how our solutions meet them.
- Hire, train, motivate, and advise a team of sales representatives
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
- Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
- Generate leads, and build and nurture client relationships
Daily and Monthly Responsibilities: -
- Create and execute a strategic sales plan that expands customer base and extends global reach
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships.
- Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.
- Identify knowledge gaps within the team and develop a plan to fulfill them.
- Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly.
- Manage month-end and year-end close processes
Skills and Qualifications: -
- Bachelor’s degree in marketing or business administration.
- 4+ years in sales management within a corporate setting
- Proven track record of success the sales cycle from plan to close
- Excellent communication, interpersonal, and organizational skills
- Superb leadership ability
Candidate should be Graduate
Salary: Up to 3.50 LPA
Venue: C-95, First Floor, Noida Sec-2, Nearest Metro Station- Noida sec-15
Job Description
- Required minimum experience of 2 year as Team Leader in Sales and Tele-calling
- Handle outbound calls
- Team Handling
- Knowledge of Sales
- Knowledge of Loan Process (specifically Personal Loan)
- Good Communication skills
- Good in Convincing part
- Insight sales

