Customer Service Executive who can take bookings and address user's needs on call

Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME

Company - Teleperformance 

Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali or Bengali or Urdu along with Excellent English,

Criteria: Age limit 40 Max

Qualification : Graduates or Undergraduates can Apply

Work History : Freshers and Experienced both can Apply.

Skills Required:

Excellent communication in English as well as in their regional language

Should have good knowledge of computer.

Should be flexible with rotational shifts.

Should be comfortable for video conference with clients.

Should have WIFI , Laptop / Desktop / Smartphone

Perks and Benefits:

Permanent Work from Home

System provided by the company 

5 Days Working with rotational week off.

Pan India Hiring for Work from home.

Salary Details :

Bengali upto 5.5 LPA

Nepali upto 5.5 LPA

French : 10 LPA

Urdu Salary 30K a month

Selection Criteria :

HR Round

Online Assessment in both languages (Client Amcat)

Scoring Marks 3+ for both languages

Test can be performed on any device.

Ops Round on Microsoft Teams

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Key responsibilities:

1. Managing all inventory and orders for Amazon and Website. Keeping a track of all stock movement in various locations.

2. Assisting is packing orders.

3. Managing sales sheets and Amazon dashboard

• Good with numbers
• Organised and thorough

WriterArena is looking for experienced content writers to write blog posts, articles, social media posts, rewrites, news reports, and social media engagement.

Responsibilities:

- Create well-researched content for online publications and social media platforms.
- Use search engine optimization (SEO) strategies in writing to increase a website's online visibility in search results.

Prerequisites:

- Excellent command of the English language, including idioms and current trends in slang and expressions

- Strong willingness to improve and hone their craft 

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Job Description:

• Designation: Customer Support Executive
• Process: International US Non-Voice Process (Semi Voice)
• Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
• Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment 
• Working Days: 5 Days working (Sat,Sun Fixed off)
• Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
• Age: Between 18 to 26 years
• Work Location: Nungambakkam, Chennai.
• Requirement: Immediate

Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.

Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.

Documents Mandatory:

1. Carry Updated resume and aadhar xerox.
2. All your original educational documents for verification purposes.

Venue Details:

Zealous Services

No.17/7, 'B' Block Ground Floor NRCS Towers,

Kodambakkam High Road, Nungambakkam.

Chennai - 600034

Landmark: Near Hotel Palm Grove, Opp to Domino's.

### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####

Job Description

A business development executive will be  responsible for researching and pursuing new business leads for the growth of the business. The role involves active coordination across teams and demands exceptional interpersonal skills. The executive is expected to work on new business proposals which are a persuasive representation of an organization's services.

Responsibilities/Requirements

• Must have knowledge of online bidding for IT Projects (Bidding Tools: Freelancer, Upwork, Fiver, etc.)
• Proper knowledge of proposal writing.
• Candidates should have experience with client communication, Follow ups and Negotiation.
• Project Management experience will be a plus.
• Should have IT Background experience.

Key Skills

Bidding on Freelancer / Upwork / Fiverr, Proposal Making, Negotiation, Client Communication, Project Management

• Employee need to attend the calls and help the existing customer with there queries .
• There are no Targets 
• No sales
• Inbound Process.

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs