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About us: Recruitment has been a weird problem. While companies complain they can't get good talent, there are hordes of talented professionals who are unable to easily find their next big opportunity. At CutShort, we are building an intelligent and tech-enabled platform that removes noise and connects these two sides seamlessly. More than 4000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works. Role As an inside sales manager, you will engage with our B2B users and evangelize our solution with them to solve their pain points. From opening to closure, you will own the entire sales funnel. Required: 1. You will need to seamlessly switch your channels - emails, texts, WhatsApps, phone, skype etc. 2. You need to be a patient listener and convincing communicator to be successful in this role. 3. Desirable - product thinking and startup experience. Interested? Let's talk!
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!
- Plobal Apps is a leading mobile commerce platform for the world's best e-commerce stores - www.plobalapps.com. Our vision is to help businesses increase sales, revenues and customer loyalty using fully native mobile apps and other m-commerce solutions. - Currently integrated with Shopify, we are now looking at rapidly scaling our teams across various platforms which include, Big Commerce, Magento, and Salesforce Demand Cloud etc.As we are scaling at a rapid pace, you will be responsible for ensuring that our customers are extremely successful using our product. Ensure a seamless journey from Adoption to Engagement to Revenues to Retentions and Referrals for each customer.PROFILE OVERVIEW - The Customer Success Manager engages and retains Plobal Apps customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. - This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. - You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. As a Customer Success Manager, your role will have a significant impact on the growth of Plobal Apps as an organization.Job Title - Customer Success Manager Experience: 4 - 7 years Location - Baner, PuneResponsibilities: - Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth - Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. - Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey.- Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk - Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner - Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs - Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. - Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. - Regularly update all training materials, resources, FAQ's etc. - Upsell and Upgrade Customers, as applicableRequired Experience and Skills: - Minimum 2 years of Customer Success, Account Management, Customer Service & Training - Past experience of setting up customer success divisions - Strong written and verbal communication skills with a good technical aptitude.- Proficiency in ecommerce and mobile products is a plus- Prior Experience of working with a SaaS company is mandatory - Good understanding of web applications, mobile applications and marketing tools would be preferred - MBA Graduates would be preferred
We have 2 products in the learning (www.chalopadho.com) and assessment (www.assessprep.com) space. Our customers are schools worldwide. As a Customer Success Executive, you will be responsible for managing the needs of current clients and reaching out to and on-boarding future ones. You will also need to travel to schools and to attend international conferences in different parts of the world. Interaction with clients is usually over email and phone. Looking for someone who's committed and takes ownership of this role. We like to keep our team small and efficient. Flexible work timings, chill workplace, many perks.
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.
Responsibilities 1. Undertake research on potential prospects and their requirements 2. Generation of new leads by following our market prospection methodology 3. Work closely and under the mentorship of the Head of Sales to assist in the implementation of the strategic sales plan. Bachelors degree required (Software Sales, IT Sales,business Developemt From IT Industery preferred) At least 1-6 years sales experience, preferably in Software Sales Effective and clear communicator with strong presentation skills
The Sales Manager performs our most critical role - ensure the success of our company's business. At Acumen Connect, we are building a pan India presence among India's best international schools and colleges. As a Sales Manager, you will be in the driving seat for the same. Your work includes: Key Account Management - building and maintaining partnerships with our most important customers Sales Team & Channel Partners - hire, train and develop on-ground team consisting of sales associates and partners for growth Lead Generation & Campaigns - strategize for higher inbound traffic to acumen connect via website, referrals and other online/offline marketing avenues CRM & Data - maintain a strong repository of information on potential customers to maximise team efficiency We need a candidate who can be a strategic vertical owner with high attention to detail, strong leadership skills and a penchant for travel. -- At Acumen Connect, we curate the highest-quality study tours and academic immersion programs across the globe. These programs are tailored to best supplement classroom teachings, each providing holistic learning experiences through visits to leading industries and research centers, places of historical and cultural importance and student building activities.
Rapido is the fastest growing two wheeler ridesharing company in the country. With a vision to provide a convenient commute at an affordable price for the aam aadmi, we are building a solution using the ubiquitous vehicle present in the country i.e. motorcycle. Rapido is looking for an experienced and qualified personnel to join its Customer Service team in Mysore. He/she will be at the forefront of creating this new mode of commute and assisting the key stakeholders in the ecosystem i.e. the Captains (drivers who provide rides to the customers), helping them to participate on the platform smoothly. Your team shall be the channel of communication between the company and the drivers helping the latter to execute their mission effectively. You will also interface with the product team focusing on efficiently eliminating queries of the Captains (drivers who provide rides to the customers). You are responsible to the vision, mission, and culture of the support teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time SLA and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions. Overall responsibilities include · Leading and developing a team of 10-20 executives; responsible for the overall direction, coordination and evaluation of the team. · Carrying out supervisory responsibilities of the team to ensure the Captain is satisfied with the help provided. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. · Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. · Owning and driving performance metrics with the team, and working towards the goal of keeping the Captain happy · Solving complex Captain Service issues and proactively heading off negative service trends. · Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures · Development, analysis and improvement of new strategies and procedures. The Customer Service Manager will have the ability to develop, plan, and implement short- and long-range goals · Developing and achieving performance goals and objectives in order to achieve promised expectations · Voice of the Captain: Summarizing and providing critical analysis to top 3 Captain issues to be improved on a quarterly review cycles Basic Qualifications · 5+ years relevant experience managing 10-20 customer service associates · Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) · Strong oral (speaking, listening, interpretation) and written communication skills. · (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day. · Able to work in an ambiguous, internet-speed environment. · Absolute passion for ensuring a great customer experience with every contact. · Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand Preferred Qualifications · MBA or Graduate with 5+ years’ experience · Knowledge of Six Sigma/Lean Processes · Project Management certification · Strong experience in bringing out the best performance of your reports · Strong experience in creating career development plans for reports, and guiding their progression to success · Experience in being a mentor · Exceptional skills in data manipulation and analysis · Demonstrated history delivering results in cross functional environments - ability to drive organizational change using sound reasoning backed up by relevant data in a well prepared business briefing
Designation: Senior Manager - User Retention and Analytics Experience Level: - At least 6+ years experience - Relevant Experience in Consumer Internet company - Loyalty or CRM programme experience - Experience in using CRM tool - Degree educated (specialist in Maths or Business Statistics preferable) Description: Rapido is India's leading Bike Taxi application focused on making your daily intracity commute more time-efficient and economical. As the Customer Retention Manager, you will be expected to drive customer retention across all channels through CRM and Loyalty activities at Rapido. You will be overall business Customer Champion, with responsibility for the Single Customer View database system and campaign management tools. You will be responsible for the strategic campaign development as well as the analysis and insight from all CRM and Loyalty activity. The role requires you to have strong strategic, creative and organisational skills, and a passion for deriving insight from data. Responsibilities: - Own and revise charter for Customer experience. Solving key customer pain points/experience enhancements by working closely with different function. - Strategic planning and execution of all CRM and Loyalty campaigns to deliver against customer service and retention KPI's. - Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us. - Map customer journey and develop listening points in the journey. - Working with analytics team to setup, update and track all the key performance factors involving customer service. - Identify opportunities to grow the database; in valuable customer segments. - Forecast, manage and monitor department budget. - Working with the ads creative and operations team to ensure that there is enough visibility of the product. - Prepare customer engagement plans for different cities using multiple communication channels. - Influence future lifetime value through higher product adoption, customer satisfaction and overall health success. Required Skills: - Proficiency with Microsoft Excel, SQL, Advanced Analysis techniques. - Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi - channel user journey/ user experience in mind at all times) - Excellent quantitative aptitude and ability to perform market analysis. - Excellent database / CRM knowledge and expertise in reading / understanding data - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy. - A team player with good planning and organizational skills and the ability to manage own workload - Should be a team player, working alongside people from all walks of life
We at Rapido, looking for Customer Support Executive, who have the caliber to understand customer queries, problems or concerns and provide them rightly solution with provided TAT. Then why waiting; we eager to meet you? Please find the job description below. Desired Skills/Experience Should have 1 – 3 years of experience preferable in email support & chat. Shift timings will be 2 PM - 11 PM (Fixed shift) Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream) A master of multi-tasking through various systems, screens, and tasks during customer interaction. Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies. Managing the Ticketing system to ensure visibility of status to Customer and internal teams Defining ticketing metrics and turnaround times for the Catalogue team Should have good communication and acknowledging skills Strong Knowledge of email etiquette Principles If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned. Being able to accurately diagnose situations and process contingency