Customer Service Executive who can take bookings and address user's needs on call
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Job Description
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships, and booking flight tickets.
Job Requirements
Proven 1-year experience in sales, preferably in an international outbound calling/ Sales environment.
Benefits
- Paid Training
- IATA Certificate
- Cab Facility
- Incentives
Summary:
Passionate and energetic inside sales personnel who can connect and engage with leads via outbound calls, set up the appointments and can clearly communicate the company's brand identity.
- 1+ years of successful experience selling enterprise software products or services
- Identify prospects grow and manage sales pipeline to achieve targets
- Coordinate software demos and service presentations with prospects and internal business development team.
- Experience in market research, data mining and cold calling.
- Generate new potential client through cold calling, social media platforms.
- Communicating with the Organization heads and schedule the appointments for product demo.
- Self-motivated, able to work independently and as a member of a remote team.
- Proven ability to build and manage a sales pipeline and achieve targets
- Market Research to identify new markets and prospects.
- Excellent communication skills (presentation, verbal, and written)
- Demonstrated expertise in building and maintaining client relationships
- Good convincing ability and confident personality.
- Data driven approach towards the sales process.
- Full understanding of the sales process from database generation to fixing the appointments.
- Min 1 year of relevant experience in software/hardware sales
- Strong communication and presentation skills.
- Knowledge of lead generation and email hunting.
- Excellent knowledge of search engines, web analytics and business research tools.
- Adequate knowledge of data collection methods.
- Strong analytical and critical thinking.
- Good working knowledge of MS Word and Excel
Who you are:
We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.
What you will be doing (responsibilities):
1. Work as part of the Sales POD in a matrixed environment to close deals.
2. Pull together effective demo’s using necessary apps for desired outcomes.
3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.
4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.
5. Be available / flex for demo’s as per shift / region assigned.
6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.
7. Create and submit necessary reports.
8. Be the product champion / evangelist for 500apps.com
9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.
Skills, Qualifications, Requirements:
- Clear and articulate communicator in English language to be able to effectively engage International customers.
- Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
- Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
- You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
- At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
- Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.
- Ability to learn and adapt fast.
- Bachelor's degree or equivalent practical experience.
- 1-2 years of experience working in sales, marketing, and/or consulting.
- Experience leading sales organizations and delivering business performance.
- People management experience.
- Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
- Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
- Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
- Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.
We are looking for a Sales Rock Star (Business Development Executive)
Bizpole is a Startup Accelerator and Corpo-Legal Service Provider engaged in helping realize the startup dreams and strategize the concepts into a successful venture without any failures. We are the one-stop solution for all Business Startups.
Are you?
- Passionate about talking to people
- Great decision maker
- Friendly yet Professional
- Sort out Customers issues and leave them delighted
- Love to build a carrier in business consultation
- Think strategically about business
We are looking for you.
What you get….
- Friendly Work Environment
- Highly attractive salary plus commission
- New opportunity to learn and improve your leadership skills
Job Role:
- You should qualify leads into prospects over the phone and send proposals by email.
- Cold Calling prospects regarding our Corporate Solutions product
- Outbound calling on data collected through lead generation activities / secondary data sources
- Daily follow-ups on older leads and work on new leads
- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
- Good customer service skills and a presentable personality are expected.
- Fresher who are enthusiastic about a career in sales are also welcome for trainee positions.
Communication
Ability to [Speak, Read & Write] Good Kannada, English & others This is Mandatory
Salary - Emoluments will be in two parts Fixed and Variable. - Fixed will be offered around
Location: Bangalore
Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
- Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
- Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
- Participating in creating & publishing case studies for your customers.
- Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
- Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
- Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
- Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
- Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
- Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
- Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
- Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
- Working closely with Customer Success teams of other products to conduct demos with your existing customers.
- Minimum education qualification - Bachelor’s Degree from a reputable institute.
- Post Graduate Degree in Management will be an advantage.
- Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
- Excellent pitching & presentation skills.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
We are looking for a Business Development Manager/Relationship Manager to build and preserve trusting relationships with our customers.
Introduction & Acquisitions of new partners - Individual /Corporate clients and meeting the required revenue targets expected from the role & it will be an individual contributor. Self-accelerating & result oriented Adapt acquired knowledge in Change Management.
All possible new prospect partners - INDIVIDUAL /CORP clients in the city.
Duties & Responsibilities -
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, resolving issues & relationship building.
- Handle invoicing, including calculation of recharges done
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Required Skills:
- 1-5 years of relevant experience
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
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