Customer Service Executive who can take bookings and address user's needs on call

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME (Eng + Bengali/Punjabi/Nepali/French)

Company - Teleperformance 

Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali, Bengali and Urdu along with Excellent English

Criteria: Age limit 40 Max

Qualification : Graduates or Undergraduates can Apply

Work History : Freshers and Experienced both can Apply.

Skills Required:

Excellent communication in English as well as in their regional language

Should have good knowledge of computer.

Should be flexible with rotational shifts.

Should be comfortable for video conference with clients.

Should have WIFI , Laptop / Desktop / Smartphone

Perks and Benefits:

Permanent Work from Home

System provided by the company 

5 Days Working with rotational week off.

Pan India Hiring for Work from home.

Salary Details :

Punjabi - 5.5 LPA

Bengali upto 5.5 LPA

Nepali upto 5.5 LPA

French : 10 LPA

Urdu Salary 30K a month

Selection Criteria :

HR Round

Online Assessment in both languages (Client Amcat)

Scoring Marks 3+ for both languages

Test can be performed on any device.

Ops Round on Microsoft Teams

Are you a dynamic and driven individual with a passion for driving growth and innovation? Pokus AI is looking for a Growth Executive to join our fast-growing team! As a Growth Executive, you will play a crucial role in developing and executing strategic initiatives to expand our market presence and drive revenue growth.

Key responsibilities:

1. Develop and implement growth strategies to increase customer acquisition and retention.

2. Conduct market research and analysis to identify new opportunities for business expansion.

3. Collaborate with cross-functional teams to drive product development and improve customer experience.

4. Build and maintain strong relationships with partners and clients to drive business growth.

5. Analyze data and metrics to measure the effectiveness of marketing campaigns and make data-driven decisions.

If you have excellent English proficiency, strong communication skills, and a proven track record of driving business growth, we want to hear from you! Join us at Pokus AI and help us shape the future of artificial intelligence. Apply now!

Decathlon is one of the world’s leading Sports goods retailers with the Motto of making sports accessible to over a Billion Indians!

To achieve this, we need a team of energetic, sporty team players we call,

SPORT LEADERS.

Sport Leader is an essential position to Decathlon that acts as a point of connection between Decathlon and its customers.

LOVE SPORT? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater to all.

OUR MISSION

To spread to wonders of sports to many

YOUR RESPONSIBILITIES

Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

Merchandising: Whether full-time or part-time, every Omni Sports Leader is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Team Player: You will be part of a shop floor team of like-minded Omni Sports Leaders, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

WHO YOU ARE?

Your passion drives you to create value for people, the planet, and commerce

I share the values of Decathlon on Vitality, Responsibility, Authenticity, Generosity Someone looking to combine a passion for sport with work.

A people person who is prepared to go the extra mile.

Someone looking for a retail career with a difference

Problem solver with good communication skills.

Able to play as part of the team during the busiest times (weekends and holidays)

Additional Information:

As a Sales Assistant, you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

You will be autonomous in your work and will get to make the sport you love accessible to the many!

SPORT FOR ALL | ALL FOR SPORT.

Job Types: Full-time, Part-time, Regular / Permanent, Fresher

Part-time hours: 45 per week

Salary: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

Key Account Sales Manager:

Location Bangalore

US Based MNC.

 Responsible for prospecting, developing & managing the assigned Research and Applied business customers in driving sales to meet the sales & marketing objectives as well as targets.
B2B Sales,New client acquisition.
Target Pharma Companies & Research Industry to sell lab chemicals

Role and responsibilities: 

• B2B marketing.
• Contacting and approaching corporate clients i.e. HR Managers, administrations, marketing heads etc., of well-known companies in Bangalore. (Resources and data base will be provided, leads will be given daily basis), No cold calling, Not Call centre job.
• Fixing meetings with them, briefing them about our services & products over the meeting and cracking the deal.
• Following up the order placed by them and closing the deal.
• No targets, no deadlines.
• Your team will have 2-3 interns who will be working below you. You have to delegate work to them.
  
  
  Skills Required: 
  
  • Excellent communications skills
  • Good convincing skills
  • Extrovert
  • “Can do” attitude, flexibility and ability to respond quickly and creatively to changing requirements.
  • A very positive approach
  • Negotiation skills
  • Client relationship management
  • Must have outgoing personality and enjoy daily contact with a wide variety of people.
  • Must be quick thinking, decisive and self-confident.

   

   

  Reporting to: -Managing Director only.

  Timings: - 

  Monday to Friday 10:30 am to 7:30pm.

  Saturday: 10:30 am to 6:00 pm.

  Salary:15-30k PM  +incentives (Travel and other expenses incurred by the marketing Executive are reimbursed) 

• Qualification: anygraduate (B.com, BBA, BMS, BTECH ETC.)                                                                                                                                                                                      Experience: Fresher - 2year experience
  Probation Period:3 months
  
  We provide a complete training session for all our candidates, this helps them to boost their morale irrespective of their education earlier.

iAdept Marketing is an innovative, established, customer oriented and professional company in the field of condition monitoring of machinery & equipment. We specialize in offering testing instruments and equipment that can efficiently monitor the health of machinery for increasing productivity. Our offerings include supply of testing equipment and instruments, services of analysing/detecting machine defects as well as training our clients in related technologies.

To further accelerate our sales growth, we are looking for enthusiastic & committed Tele Sales Executives to contribute in generating sales for our company. You will be responsible for generating and closing sales deals over the phone and maintaining good customer relationships.

Tele Sales executives with experience of 1 year of more can apply. Any experience in Tele Sales of Engineering / Industrial goods will be an added advantage

The goal is to help the company grow by bringing in customers and developing business.