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We are a small team of highly motivated tech enthusiasts on a mission to empower teachers to teach online through branded learning app. You will have the power to influence millions of students and thousands of teachers through your work. If you want build awesome product and solve real problems, then we want to talk to you. Job Description You will be responsible for customer retention and driving customer satisfaction. You will be responsible for leading post-sales efforts including customer on-boarding, driving user adoption and satisfaction, owning customer renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor. What should I do? --------------------- - Onboarding new customers and manage day to day relationships - Operate as lead point of contact for customers - Understand customer needs and requirements. Present them with solution - Perform effective online demos to customers and prospects - Strong written and spoken skills in English. Speaking in Hindi is a plus - Excellent conversational skills and telephone etiquette - Documenting of help, troubleshooting and problem resolution steps - Contributing to product roadmap based on customer inputs and providing feedback to product team on new features rolled out - Educate Learnyst customers about new features and their benefits - Discovering up-sell opportunities and contract renewals - Conducting customer feedback calls and reviews Your goal is to transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others. Qualification ---------------- - MBA in Marketing / Sales. Prior work experience is not a necessity - Knowledge of internet marketing (blogs, SEO, social media marketing, rss, etc) is a big plus Why Join Learnyst? ----------------------- - Gain hands on experience in serving direct customers - Exposure to understand market opportunities and contribute directly to growth of company - Opportunities to create online courses - Opportunities to learn - We will provide great work environment and challenging work How to Apply? ----------------- - Apply with your resume and a note (no more than 100 words) about why Learnyst should consider your application - Prior work experience is not a necessity. Freshers with a flair for customer satisfaction can apply
*Marketing and selling the courses from our catalog to potential customers via emails, whatsapp or calls. *To work on projects to increase brand's social media presence. *To work on projects pertaining to marketing activities for the brand. *To engage with the strategy team and take active part in product evolution and future business scaling and sales. *Maintain Relations with the prospects. *Candidate will be required to understand the customer and figure out customer patterns. *Candidate will be working with the marketing team closely regarding lead generation and marketing patterns. *Developing customized targeted sales strategies. *Creating and maintaining a list/database of prospect clients.
I am right now working for hauskhaas which is an startup by calsoft as an post of sales executive and hr executive and doing business to business process and business to customer process.
We are looking for an amazing, data-driven inbound marketer to own the majority of the marketing funnel for our company. You will be in charge of attracting site traffic, converting that traffic into new leads for the business, and nurturing those leads to close into customers, the latter of which sales leadership will help you accomplish. Responsibilities: 1. Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, infographics, etc.). 2. Conduct Keyword Research, Strategize Content ideas and create structure of blog post to assign it to Writer 3. Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers). 4. Edit Blog Posts to Improve readability, Optimize SEO and Proof-read before handing over to Uploader for publishing. 5. Co-ordinate with Team member to get work done which includes Blog Writers, Guest Post Outreach Specialist, Graphics Designer, etc. Requirements: 1. Proven work experience as a Content marketing manager 2. Hands on experience with SEO and web traffic metrics 3. Expertise in social media platforms 4. Editorial mindset with an ability to predict audience preferences 5. Excellent communication and writing skills in English 6. Project management skills and attention to detail
Eckovation was started by Akshat Goel, and Ritesh Singh, to transform the education in India, by making quality education accessible to all! Today, having more than 30+ member team in the heart of Delhi with many people from top engineering and MBA colleges of India. We would like you to join us in this mission. Just answer these questions: Do you think you have awesome English communication skills? Do you like talking to people and helping them solve there problems? Are you passionate about Education? Do you want to make a career in Business Development? If you have answered Yes to all of these questions, then Hit the Apply button and get in touch with us!
Experience: 2 -4 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
We are looking for someone who is: Good in communication Should handle inbound queries/leads & turn it into the prospective future client. Can keep his/her calm under all circumstances Should be responsive 24/7 Good at multitasking & responsible. Responsible for initiating and nurturing client relationships Should be efficient in MS excel, MS Word, and MS Powerpoint or similar products Primary job: To convert leads into customers over call and email. Work timing - 6 days working, 10am - 9pm
About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Job Description Help customers find their dream adventure - help them plan it, address queries, and with their final booking. Coordinate with adventure travel suppliers on a regular basis to collect required documents, content, booking information and related data. Obviously have fun while you are doing it. We expect you to have: 0-2 years experience in role of sales support, B2B sales support and/or office administration. Experience in working with a travel agency, travel website, travel sales back office or similar will be strongly preferred. A preference towards operating in an environment where you are independent, organized, and can handle situations that require extreme multi-tasking. We Are: An adventure travel startup out of Andheri West, Mumbai. Selling rafting, paragliding, trekking, camping, scuba diving, cycling, rock climbing and more online and offline. Join a fun, young and bad-humoured team to see what it really takes to build a startup from scratch.
Looking for sales interns interested in working for a digital media agency in mumbai. Candidate must have good knowledge of excel, word & powerpoint. Must be fluent with English language in speaking & writing. Must be a graduate from verified university. Location: Mumbai or Pune Role: Sales Executive Responsibilities: To reach out to SME's for our digital services and products, Client conversion & retention, Sending promotional mails and sms's, communicating with prospects over facebook, linkedin and other social platforms, Sales target achiever. For any other details please drop your resumes on email@example.com