Customer Service Executive

Job Description:

As a developer in the chatbot team you’ll be responsible for expanding the scope of AERIN (Aertrip’s Chatbot) to handle all types of travel queries in a scalable and efficient manner. You will need to make AERIN as robust as possible and strive towards 100% accuracy. You should be able to design, develop, test and roll out new features quickly. You should be ready to tackle open-ended problems and build solutions for them.

Preferred qualifications & experience:

1. Bachelor’s degree in Computer Science or equivalent experience.
2. 1 or more years of work experience in the tech industry.
3. Experience with NLP solutions.
4. Experience with chatbot frameworks like RASA, DialogFlow is a bonus.
5. Experience with spacy, nltk and other ML libraries.
6. Familiarity with version control tools like Gitlab.
7. Experience in object oriented design and programming.
8. Sound programming skills to write algorithms for text analysis and context understanding.

Preferred Skills & Abilities:

1. Should be able to write clean and manageable code.
2. Passion for innovation.
3. Out of the box thinking.
4. Should be able to understand both the tech and business aspects of a system.
5. Should be able to meet deadlines.
6. Should be able to work in a collaborative environment.
7. Should be able to work independently in small teams.

Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record

Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge

1.      Core Responsibilities

·        Leading solutions for data engineering

·        Maintain the integrity of both the design and the data that is held within the architecture

·        Champion and educate people in the development and use of data engineering best practises

·        Support the Head of Data Engineering and lead by example

·        Contribute to the development of database management services and associated processes relating to the delivery of data solutions

·        Provide requirements analysis, documentation, development, delivery and maintenance of data platforms.

·        Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise

·        Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments.

·        Provide support for the scoping and delivery of BI capability to internal users.

·        Identify risks and issues and escalate to Line / Project manager. 

·        Work with clients, existing asset owners & their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations.

·        Develop and maintain documentation in support of all BI processes.

·        Proactively identify cost-justifiable improvements to data manipulation processes.

·        Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives.

·        Promote a culture that embraces change, continuous improvement and a ‘can do’ attitude.

·        Demonstrate enthusiasm and self-motivation at all times.

·        Establish effective working relationships with other internal teams to drive improved efficiency and effective processes.

·        Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years Data Engineering / ETL development experience is essential

·        5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential

·        5 years experience of working in a structured Change Management project lifecycle is essential

·        Experience of working in a financial services environment is desirable

·        Experience of dealing with senior management within a large organisation is desirable

·        5 years experience of developing in conjunction with large complex projects and programmes is desirable

·        Experience mentoring other members of the team on best practise and internal standards is essential

·        Experience with cloud data platforms desirable (Microsoft Azure) is desirable

3.      Knowledge Requirements

·        A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential

·        Strong demonstrable knowledge of data warehouse methodologies

·        Robust understanding of high level business processes is essential

·        Understanding of data migration, including reconciliation, data cleanse and cutover is desirable

Senior Node JS developer

Job Description

- Working experience in Nodejs, MySQL, Postgres SQL

- Good knowledge of designing and writing restful API

- Working experience of GIT

- Will prefer candidates who have knowledge of GraphQL, Typescript

 - Well-versed and experienced with unit testing, code coverage.

- Well versed with SOILD design principles and their application

- Knowledge of AuthO, typeORM required

- Good to have – some experience with Azure DevOps and/or azure functions.

-Working experience on Docker- good to have

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django (2-3 years)
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience

About us:  

We are a fiercely restless creative studio with a broad vision across design & product experiences. Big brands and startups approach us because they find a cool team of committed individuals with great taste, obsessed with technology, originality, music, art & quality. We believe in independence, curiosity, experimentation and reinvention as the beacons to navigate the world. Learn more about us: ​https://grappus.com/">https://grappus.com/ 

About the role:

We are seeking a Frontend developer who has a knack for coming up with creative solutions to unique problems. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code. 

What we’d like to see:

• Developing new user-facing features using React Native
• Building reusable components and libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Developing and implementing strong algorithms/techniques for solving problems in a high-volume, high-availability environment
• Good knowledge of User Interface patterns and techniques to solve common UI problems
• Solid understanding of building scalable, maintainable and efficient user interfaces

Must Have:

• Strong proficiency in JavaScript , the JavaScript object model and ES6
• Thorough understanding of React.js and its core principles
• Experience with state management libraries like Redux, Mobx etc.
• Familiarity with Android / iOS platforms and ability to link native libraries with React Native
• Familiarity with newer specifications of EcmaScript 6
• Experience with data structure libraries (e.g., Immutable.js, immer)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial
• Familiarity with frameworks like Bootstrap, Backbone, Angular,  React JS, and libraries like jQuery, LESS and Ajax

Nice to Have:

• Personal projects or contributions to the open source community
• Strong organizational skills to juggle multiple tasks within the constraints of timelines
• Team player (those great personality types that people love to work with)
• Great communication skills 

Benefits of being part of our amazing team:

• Flexible working hours
• We don’t track your leaves & work-from-home
• Freedom to implement latest technologies & new ideas
• Lots of in-house training sessions &  an in-house product lab
• A pretty unique & unconventional culture and a damn cool office space
• Lots of ways to have fun - TT,  Indoor basketball, PS4, board games and variety of books to read