Customer Service Executive

Made A Way is seeking a Subject Matter Expert (SME) with rich knowledge in their core subjects.

The expert should be able to develop content for the US/UK students.

Subject: Chemical Engineer / Civil Engineer / Electrical Engineering / Mechanical Engineer / Operation Management / Nursing / Physics / Psychology / Finance

Education: M.Tech / B.Tech / BSc / Msc

Type of Job: Full time (Work From Office)

Duration: 8 hr working + 30 min (Break)

Location: A-23, Third floor, Sector-16-near metro station, Noida-201301

ESSENTIAL DUTIES and RESPONSIBILITIES:

·      Subject Matter Expert (SME) with strong knowledge, understanding and expertise in the specified subjects mentioned above.

·      Expert in problem solving (Questions/Exercises) both from text books and other homework  application in a detailed step by step manner for various levels of complexity. Able to work in a fast-paced environment.

·      Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.

·      Ability to learn new tasks and concepts quickly. 

·      Excellent communication skills, both verbal and written.

·      Proficient computer skills and use of technology.

The Company:

We are a growing EV infrastructure startup with offices in IIT-Madras Research Park and Noida.

Sonik Mobility is a brand of our company Azhar Engineering incubated at IIT-Madras Research Park, which is primarily focused on developing and deploying smartest, lOT enabled and the most user-friendly EV charging stations and semi-autonomous battery swap stations in India ranging from 3.3 kW to 22 kw.

We are a company founded by two graduates and friends namely Mohammad Safa Azhar and Preak Gupta from The Pennsylvania State University, USA and are the only company providing the dual solution of charging and semi-autonomous battery swapping stations under one roof.

Our ideal candidate for this position must have a penchant to learn new things and above all must have a passion to change the status quo of EV charging infrastructure in India.

We believe that charging your EV should be as easy as refueling your ice vehicle if not easier.

The Position: We're looking for a Software Engineer/ Full Stack Developer to work on our application and integration with third party APIs.

Objectives:

We are looking for a Software Engineer/Back-end Developer to work on our cloud-hosted application & integrate with 3rd party APIs. This will include the following:

• Maintain and keep up-to-date our cloud-hosted application
• Collaborate with the rest of the team to ensure applications align with organizational goals.
• Oversee the performance of the application to ensure they're always running properly.

• Improve our overall application process and continuously find ways to advance our company vision.

Responsibilities: As a software engineer/ Back-end developer, these will be some of your responsibilities

• Work closely with our hardware integration team to integrate the application with our hardware.
• Ensure the application is hosted and fully functional on cloud (AWS).
• Work closely with NPCI for integration into our system via APIs.
• Carry out regular security and performance checks
• Assesses feasibility of design and project parameters within time and cost constraints.

Requirements:

• B-Tech/M-Tech in Computer Science/Electronics/Engineering
• Proven experience of 2-3 vears (professional or otherwise)
• Strong knowledge of programming languages such PHP, Python, C, or C++.
• Knowledge of API integrations with 3rd party applications/hardware
• Knowledge of software and hardware integration
• Experience with hosting applications on cloud (AWS or Azure)
• Working knowledge of software development tools and technologies
• Desired skills:
• Experience with Battery Management systems
• Experience with CAN
• Knowledge of OCPP protocol
• AWS experience preferred
• Strong communication and teamwork skills
• Contribute individually to product solution development.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 3+ years in sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

• Design and build applications for iOS platforms
• Ensure performance and quality of the application
• Collaborate with cross functional team to define and design the app
• Perform checks on correct functionality of app
• Integrate application with backend tools such as cloud, APIs and push notifications
• Responsible to help maintain code quality, organization and automation
• Responsible for providing prototypes and proofs of concepts
• Use encryption tools to safeguard content

• Expert in Objective-C or Swift programming
• UI and UX experience
• Proficiency with 2D and 3D graphics frameworks
• Experience with iOS frameworks
• Adept with benchmarking and modification
• Familiar with Apple's design principles and interface guidelines
• Proficiency with offline storage, threading and performance tuning
• Knowledgeable of clouds message API and push notifications_

As a Sales Officer, you will be resposible for identifying potential towns, appointing distributors, inducting them on processes and system in line with

• Communicating distributor margin and his ROI
• Establising relationships with retailer to address his needs, driving orders, increasing the number of SKU stocked, answering retailer questions and escalating complex issues to senior
• Retailing for secondary sales through explaining company products
• Using cost benefit analyses on retail margin, trade scheme, distributor credit days for retail, implementation of btl activity eg display, merchandise company products etc.
• Overall value/volume target achievement in assigned area
• Building distribution infrastructure in assigned area
• Maintaining record for primary/secondary sales, claims etc.
• Informing senior on competitor’s activities

What you need to have:

• Prior experience of distribution, channel sales, dealersetc
• Good verbal and written communication skills
• Passion for sales
• A results-driven approach