As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Shubham Vishwakarma
Full Stack Developer - Averlon
About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
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We are seeking a talented and results-driven individual to join our team as a Business Development Manager specializing in software products and services. In this role, you will be responsible for managing a portfolio of key accounts, nurturing strong relationships with clients, and driving revenue growth through upselling and cross-selling initiatives.
Industry Type: IT/ Software
Job Profile: Business Development
Role: Regional Manager
Required Experience: 2-4 yrs
Location: Delhi NCR
Responsibilities
1. End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services
2. Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue
3. This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.
4. As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.
5. You must have specialized B2B knowledge, bias towards action and strive towards getting things done.
- Ensure brand matrix productivity through effective business planning & market updates
- Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
- Proven experience in key account management, sales, or business development within the software industry.
- Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
- Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
- Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
- Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
- Proficiency in CRM software and other relevant tools for account management and sales tracking.
If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.
we are hiring for memory design
experience: 4+yrs
location: remote
skills required:
- Sound Knowledge of SRAM Memory compiler and memory instance Design
- Design Validations e.g. Design Margin closure, SA and Self Time Analysis
- Timing and Power characterization
- Communication skill
PostmanPosition Summary
We are seeking an experienced Senior Test Engineer to ensure the quality and reliability of our full-stack mobile and web applications built with React Native and Ruby on Rails. In this role, you will work closely with cross-functional teams to design and execute testing strategies, develop automation frameworks using Selenium and BrowserStack, and contribute to the continuous improvement of our QA processes.
Key Responsibilities
1. Testing Strategy and Execution:
• Develop and execute comprehensive test plans for mobile and web applications.
• Conduct functional, regression, performance, compatibility, and security testing.
• Collaborate with developers, product managers, and stakeholders to clarify requirements and ensure test coverage.
2. Automation Frameworks and Tools:
• Build and maintain test automation frameworks for web and mobile applications using Selenium and BrowserStack.
• Create and maintain automated test scripts for cross-browser and cross-device testing.
• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitHub Actions.
3. Mobile and Web Application Testing:
• Perform testing of React Native mobile applications across various devices and platforms using BrowserStack.
• Validate web application functionality across multiple browsers and screen resolutions with Selenium.
• Ensure the performance and responsiveness of applications on both mobile and web platforms.
4. Defect Management and Reporting:
• Log and track defects in tools like JIRA , working closely with developers for resolution.
• Provide detailed test reports and feedback to stakeholders, highlighting risks and improvement opportunities.
5. Performance and Load Testing:
• Execute backend performance and load testing for Ruby on Rails applications using tools like JMeter.
• Analyze application performance metrics to identify potential bottlenecks.
6. Process Improvement:
• Actively contribute to improving QA processes and adopting best practices for testing and automation.
• Participate in Agile/Scrum ceremonies, ensuring quality is integrated into each sprint cycle.
• Help with internal and external audits inline with Quality Management System.
7. Documentation and Knowledge Sharing:
• Maintain detailed documentation of test cases, automation scripts, and testing processes.
• Share insights and technical knowledge with team members to support their growth.
Qualifications and Skills
1. Technical Expertise:
• Hands-on experience in testing mobile applications built with React Native.
• Experience in backend testing for Ruby on Rails, including API testing using tools like Postman or Swagger.
• Proficiency with automation frameworks such as Selenium and tools like BrowserStack.
2. Automation Skills:
• Strong skills in developing and executing automated test cases for web and mobile applications.
• Knowledge of programming languages like Java, JavaScript, or Python for automation scripting.
• Experience integrating test automation into CI/CD workflows.
3. Problem-Solving and Collaboration:
• Ability to analyze complex systems, troubleshoot issues, and propose solutions.
• Strong collaboration skills with the ability to work closely with cross-functional teams.
4. Industry Knowledge:
• Familiarity with Agile methodologies and test-driven development practices.
• Understanding of best practices in security, performance, and accessibility testing.
• Exposure to Health Tech and related domains is a plus.
• Exposure to start up environment is a plus.
5. Preferred Skills:
• Experience with cloud environments (e.g., AWS, Azure, GCP) for testing and deployment.
• Knowledge of SQL/NoSQL databases for database validation and testing.
• Awareness of mobile app deployment processes for App Store and Google Play.
Education and Experience
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 4+ years of QA/testing experience with expertise in mobile and web application testing.
• Hands-on experience with React Native and Ruby on Rails applications is highly preferred.
Benefits
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work opportunities.
• Professional development and training reimbursement.
NodeJS (Node.js)
MongoDB
Express
Amazon Web Services (AWS)Job Description:
We are seeking a talented and experienced Backend Developer with a strong proficiency in Node.js and expertise in database management. As a Backend Developer, you will play a crucial role in the development and maintenance of our software systems, ensuring their high performance and responsiveness.
Responsibilities:
· Design, develop, and maintain backend services using Node.js.
· Collaborate with cross-functional teams to define software requirements and specifications.
· Optimize and scale applications for maximum speed and scalability.
· Implement security and data protection measures.
· Troubleshoot and resolve issues in a timely manner.
· Collaborate with front-end developers to integrate user-facing elements with server-side logic.
· Stay up-to-date with emerging technologies and best practices in backend development.
Requirements:
· Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
· Minimum of 2 years of professional experience in Node.js development.
· Proficiency with databases, preferably MongoDB or DynamoDB.
· Strong understanding of RESTful API design and development.
· Experience with version control systems, such as Git.
· Familiarity with cloud platforms in AWS is a plus.
· Excellent problem-solving and debugging skills.
· Strong communication and teamwork skills.
· Ability to work independently and manage multiple tasks efficiently.
· Proven track record of delivering high-quality code on schedule.
Screening the resumes and selecting a big number for the first round of interview
Scheduling the shortlisted candidates for further rounds with line managers
Managing various profiles and updating the candidate tracker
Creating and managing databases of employee information, including contact details and employment forms
Relevant Experience
3 to 5 years
Responsibilities:
● Take a lead in product and design ideation, planning and prioritisation. Also be
responsible for the creative direction the product should take.
● Drive user research, create detailed user journeys and take appropriate design
decisions backed by user-behaviour and data.
● Work closely with the Product and the engineering team deliver delightful
customer experiences and ship new features
● Take part in creative and holistic thinking across our diverse products and
conduct design reviews and status meetings as needed.
● Illustrate design ideas using storyboards, process flows and sitemaps.
● Running user testing of applications, software, websites. Troubleshoot UX
DESIGNER problems.
● Communicating scenarios, end to end experiences, interaction models and screen
designs to other stakeholders
● Develop UI mock-ups and prototypes
● Effectively mentor and inspire a team of designers. Help the team in raising the
bar, resolving blockers, prioritising and breaking down complex projects into
simpler tasks.
Requirements:
● 3 to 5 years of experience in designing digital products.
● Ability to understand short and long-term goals of the product and business.
● Excellent understanding of user-centred design and visual design principles.
● A good understanding of frontend principles to guide the team from an
engineering point of view.
● Understanding of behavioural analytics and goes by data-driven decisions, when
needed.
● Excellent communication and presentation skills and the ability to clearly
articulate design decisions to the team and leadership.
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Full Stack Developer - Averlon