
As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
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· Identify growth opportunities, including new markets, services, and technologies.
· Collaborate with marketing and sales teams to develop strategies to increase market share.
· Ensure P & L management and Business growth.
Operational Management:
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· Develop and maintain standard operating procedures (SOPs) for all radiology services.
· Ensure compliance with regulatory standards, accreditation requirements, and safety protocols.
Financial Management:
· Prepare and manage the budget for the radiology unit, focusing on cost control and revenue generation.
· Analyze financial performance, identify trends, and develop action plans to improve profitability.
· Drive initiatives to enhance revenue streams, including pricing strategies and new service offerings.
Team Leadership and Development:
· Lead, mentor, and develop a high-performing team of radiologists, technicians, and support staff.
· Foster a positive work environment that encourages teamwork, professional growth, and continuous improvement.
· Implement performance management systems to ensure team accountability and success.
Patient Care and Quality Assurance:
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· Monitor patient feedback and implement improvements to enhance patient satisfaction.
· Oversee quality assurance programs and ensure compliance with clinical protocols.
Stakeholder Management:
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· Represent the radiology unit in meetings, conferences, and industry events.
Technology and Innovation:
· Stay updated on the latest trends and advancements in radiology technology.
Drive the adoption of new technologies to improve diagnostic capabilities and patient outcomes
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As a Business Development Executive, you will be responsible for driving the company's growth by identifying new business opportunities, building strong client relationships, and promoting the company's IT services and solutions. Your primary focus will be on expanding the customer base and fostering long-term partnerships.
Position Name: BDE (Business Development Executive
Required Experience: 1 to 4 years
Working Mode: Working From Office (on-site)
Location: Ahmedabad Gujarat (Prahlad Nagar)
No of Position: 4+
Must have:
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- Client Communication, Relationship Handling
- Sales Strategy Development
- Negotiation and Closing Skills, Market and Industry Knowledge
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- Collaboration and Customer-Centric Approach
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- Experience in the complete sales cycle including deal closing
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- Conduct market research to identify potential clients and business opportunities.
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Skills :
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- Relationship Building & Market Research analysis.
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- Customer Relationship Management.
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Qualifications:
Bachelor's degree in BTech, MCA, BCA, MTech, MBA, BBA Pass out can apply.
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- 5 days working Culture
- Team Outing and Team Building Activities
- Soft Skills Development Training and sessions
- Leave Encashment
- Flexible Working Hours
- Employee Engagement Activities
- Get a chance to work on Latest Technology
- Open Communication Policy
- No laid off during covid 19 time
- Job Security and Stability
• Define and maintain architecture roadmap, technical solutions for new and
existing functionality for each part of the projects.
• Take ownership over architecture qualities of front-end applications (e.g.
usability, accessibility, performance, etc.).
• Work with FE engineers to generate and maintain code according to the
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• Bring a passion to remain up-to-date with the latest trend of ever-changing
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• Work to meet delivery commitments of feature content throughout the whole
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• Bachelor’s degree, Master or Engineering in computer science field or other
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• 5+ years of Experience using Angular and React JavaScript frameworks
• 2+ years of professional experience as an Architect / Lead in projects with
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• Familiarity (typical everyday usage scenarios) with modern JavaScript
development toolset (build tools, packaging, linting, transpilers).
• Help teams with helping with defining an architecture that would scale and
encourage best practices.
• Create frameworks and abstractions that are reliable, reusable and avoid
surprising outcomes.
• Have detailed hands-on experience of cutting-edge web technologies (HTML5,
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• Constantly develop and deliver new features with consistent unit test coverage
• Understanding of cross-browser issues and experience working with webRTC
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Job Description SQL DBA - Trainee Analyst/Engineer
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Notice Period: Immediate / Max 15 Days
The candidate should have strong SQL knowledge, Here are few points
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Good team player
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InnoPhase Bangalore is looking for a Senior Engineer, Digital Physical Design to join a growing start
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Roles & Responsibilities
Design, Develop and execute physical design implementation of low-power and high-performance SoC, including
logic synthesis, floorplan and power plan, power domain specification, place and route, clock tree synthesis, static
timing analysis, IR drop analysis, EM, and physical verification in advanced technology nodes.
- Work with the RTL and System design teams to drive the physical design of the device in the early design cycle.
- Design, implement and verify suitable methodology that meets the QoR goals.
- Resolve design and flow issues related to the physical design, identify potential solutions, and drive
- Deliver physical design of entire SoC, complete with specification, flow and automation.
- Interface with the RTL design team to drive design modifications to resolve physical design issues and
- Use EDA tool-based programming and scripting techniques to automate and improve throughput and quality.
- Interact with tool vendors to drive tool fixes and flow improvements. Perform tool evaluations of new
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- Bachelor’s degree (Master’s preferred) in Electrical Engineering or comparable engineering discipline.
- 5 to 8 years of relevant experience is required.
- Experience in physical design and timing closure for advanced nodes.
- Experience in Cadence EDA tools for physical design and verification.
- Experience in floor planning, power planning, CTS specification, place & route, and timing closure.
- Experience in UPF specs design and implementation.
- Be able to work with cross-functional teams, IP, and EDA vendors

-We will provide a best hike on candidate's current ctc or offered ctc.....
we will provide upto 25LPA -30LPA
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You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.
Your Impact
To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.
What You’ll Do
· Work with development teams and product managers to ideate software solutions
· Design server-side architecture
· Along with SAAS application deliverables even the client-side deliverables need to be taken care
· Develop and manage well-functioning databases and applications
· Write effective APIs
· Test software to ensure responsiveness and efficiency
· Troubleshoot, debug and upgrade software
· Create security and data protection settings
· Build features and applications with a mobile responsive design
· Write technical documentation
· Work with data scientists and analysts to improve software
What You Bring
· Proven experience as a Back-End Developer or similar role.
· Experience developing desktop applications.
· Strong working experience with back-end development using Node.JS, JavaScript.
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· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.
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· Excellent communication and teamwork skills.
· Degree in Computer Science, Statistics or relevant field
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- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?
Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.
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- You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
- You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
- Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
- Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
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- To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.
Mandatory skills:
- Superb written and spoken English communication skills.
- You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
- Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
- To ask the right questions, time bound and attention to detail.
- Skilled at Power point and other Training modules.
Good to have:
- Cyber security domain knowledge.
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Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
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- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
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- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
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