As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Shubham Vishwakarma
Full Stack Developer - Averlon
About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
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1. Preparing job descriptions for the various vacancies in the organization.
2. Recruiting employees through various job portals, social media, and internal reference and HR
consultants.
3. Creating & maintaining a database of resume for future reference.
4. Managing joining formalities such as document verification, background verification, internal
documentation, issue of assets, the addition of new employees to the Biometric attendance system
and basic onboarding training for all employees.
5. Deciding & maintaining the training schedule for employees based on training calendars
received from OEM & Distributors.
6. Developing/establishing a performance management system, formats of documents required and
timely completion of the Performance Appraisal Assessment for all the employees at the end of
completing their 1st year and at the end of each financial year thereafter.
7. Develop, implement & effectively communicate HR Policies. Develop & monitor employee
behavior and take corrective action in consultation with the management as and when required.
8. Organize employee engagement and welfare activities.
9. Conducting exit interviews and managing exit formalities such as handover-takeover, surrender
of company assets etc.
10. Manage and maintain attendance and leave records for all employees.
11. Generate and maintain monthly payroll journal and submit to Finance for disbursement.
12. Ensure the smooth functioning of office telephone lines, mobile phones and housekeeping
services.
13. Procure and maintain stock of stationary and other office supplies.
14. Manage and coordinate with company vendors for the various supply and services that they render.
15. Manage all the travel arrangements like ticketing, Visas, hotel accommodation, transportation
etc. for employees and company guests.
16. Communicate and handle incoming and outgoing electronic as well as physical communications
on behalf of MD.
17. Provide high-level administrative and secretarial support to MD.
18. Manage and track distribution list and logistics for corporate gifting 2-3 times in a calendar year.
Skills Required:
1. Experience: 3 to 6 years
2. Qualification: A MBA/PBDGM –HR.
3. Excellent written and verbal communication skills are a must.
4. Should have excellent knowledge of office computer packages e.g. Word, Excel, PowerPoint, etc.
5. Letter & E-mail formatting and drafting skills are essential.
6. High degree of multi-tasking and time management capability.
7. Integrity and professionalism
About the Role:
We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.
Key Responsibilities:
Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget.
Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs.
Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed.
Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship.
Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation.
Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned.
Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders.
Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed.
Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement.
Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.
Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development.
Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders.
Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities.
Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development.
Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities.
Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance.
Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment.
Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve.
Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans.
Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.
Qualifications:
- Bachelor’s degree in Project Management, Engineering, or related field.
- CSM, PSM or similar certification is preferred.
- Proven experience managing projects in an agile or hybrid environment.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management software such as JIRA, MS Project.
NodeJS (Node.js)
Angular (2+)
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Docker
KubernetesOverview
Apiwiz (Itorix Inc) is looking for software engineers to join our team, grow with us, introduce us to new ideas and develop products that empower our users. Every day, you’ll work with team members across disciplines developing products for Apiwiz (Itorix Inc). You’ll interact daily with our product managers to understand our domain and create technical solutions that push us forward. We want to work with other engineers who bring knowledge and excitement about our opportunities.
You will impact major features and new product decisions as part of our remarkably high performing, collaborative team of engineers who thrive on the business impact of their work. With strong team support and significant freedom and self direction, you will experience the wealth of interesting, challenging problems that only a high growth startup can provide.
Roles & Responsibilities
- Build, configure, and manage cloud compute and data storage infrastructure for multiple instances of AWS and Google Cloud Platform.
- Manage VPCs, security groups, and user access to our various public cloud systems and services.
- Develop processes and procedures for using cloud-based infrastructures, including, access key rotation, disaster recovery, and building new services.
- Help the business control costs by categorizing and tagging assets running in the cloud.
- Develop scripts and workflows to manage cloud computing systems
- Provide oversight on log aggregation and application performance monitoring surrounding our production environments.
What we’re looking for
- 2-3 years of experience in the provision, configuring, administrating, automating, monitoring, and supporting enterprise Cloud services
- Strong experience in designing, building, maintaining and securing AWS resources for high-availability and production level systems and services
- Familiar with Cloud concepts with practical hands-on experience on any Cloud Platform.
- Hands-on experience with AWS services like Elastic Compute Cloud (EC2), Elastic Load-balancers, S3, Elastic File system, VPC, Route53, and IAM.
- Providing 24/7 support for the application and Infrastructure support
- Prior experience using infrastructure as a code software tool like Terraform.
- Knowledge in software provisioning, configuration management, and application-deployment tools like Ansible.
- Working knowledge of container technologies like Docker & Kubernetes cluster operations.
- Familiarity with software automation tools Git, Jenkins, Code Pipeline, SonarQube
Python
MongoDB- Experience with relational SQL & NoSQL databases including MySQL & MongoDB.
- Familiar with the basic principles of distributed computing and data modeling.
- Experience with distributed data pipeline frameworks like Celery, Apache Airflow, etc.
- Experience with NLP and NER models is a bonus.
- Experience building reusable code and libraries for future use.
- Experience building REST APIs.
Preference for candidates working in tech product companies
Job Summary
Develop plans and strategies for developing business and achieving the company’s sales goals
Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list
Proven track record of success building security business in any or all of Security Consulting, Managed Security Services, Vendor - Security Softwar
Classically Sales trained, Well networked locally across - end users, partners and industry bodies / associations
Challenger mentality
Experience Level : 10 + Yrs
PythonAbout Us
DataWeave provides Retailers and Brands with “Competitive Intelligence as a Service” that enables them to take
key decisions that impact their revenue. Powered by AI, we provide easily consumable and actionable
competitive intelligence by aggregating and analyzing billions of publicly available data points on the Web to
help businesses develop data-driven strategies and make smarter decisions.
Products@DataWeave
We, the Products team at DataWeave, build data products that provide timely insights that are readily
consumable and actionable, at scale. Our underpinnings are: scale, impact, engagement, and visibility. We help
businesses take data driven decisions everyday. We also give them insights for long term strategy. We are
focussed on creating value for our customers and help them succeed.
How we work
It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest
data problems that there are. We are in the business of making sense of messy public data on the web. At
serious scale! Read more on Become a DataWeaver
What do we offer?
● Opportunity to work on some of the most compelling data products that we are building for online
retailers and brands.
● Ability to see the impact of your work and the value you are adding to our customers almost immediately.
● Opportunity to work on a variety of challenging problems and technologies to figure out what really
excites you.
● A culture of openness. Fun work environment. A flat hierarchy. Organization wide visibility. Flexible
working hours.
● Learning opportunities with courses, trainings, and tech conferences. Mentorship from seniors in the
team.
● Last but not the least, competitive salary packages and fast paced growth opportunities.
Role and Responsibilities
● Build a low latency serving layer that powers DataWeave's Dashboards, Reports, and Analytics
functionality
● Build robust RESTful APIs that serve data and insights to DataWeave and other products
● Design user interaction workflows on our products and integrating them with data APIs
● Help stabilize and scale our existing systems. Help design the next generation systems.
● Scale our back end data and analytics pipeline to handle increasingly large amounts of data.
● Work closely with the Head of Products and UX designers to understand the product vision and design
philosophy
● Lead/be a part of all major tech decisions. Bring in best practices. Mentor younger team members and
interns.
● Constantly think scale, think automation. Measure everything. Optimize proactively.
● Be a tech thought leader. Add passion and vibrance to the team. Push the envelope.
Skills and Requirements
● 4-7 years of experience building and scaling APIs and web applications.
● Experience building and managing large scale data/analytics systems.
● Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good
understanding of software design principles and architectural best practices.
● Be passionate about writing code and have experience coding in multiple languages, including at least
one scripting language, preferably Python.
● Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision
is right/wrong, and so on.
● Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
● Have experience working with multiple storage and indexing technologies such as MySQL, Redis,
MongoDB, Cassandra, Elastic.
● Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
● Use the command line like a pro. Be proficient in Git and other essential software development tools.
● Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
● Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana,
Graylog, StatsD, Datadog etc.
● Working knowledge of building websites and apps. Good understanding of integration complexities and
dependencies.
● Working knowledge linux server administration as well as the AWS ecosystem is desirable.
● It's a huge bonus if you have some personal projects (including open source contributions) that you work
on during your spare time. Show off some of your projects you have hosted on GitHub.
Data Science
Machine Learning (ML)Python
R Programming
JavaPython
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon