Cutshort logo
DigiTace Tech Solutions Private Limited logo
Customer Relationship Executive
DigiTace Tech Solutions Private Limited's logo

Customer Relationship Executive

VInit Vaibhav's profile picture
Posted by VInit Vaibhav
0.5 - 2 yrs
₹1L - ₹3L / yr
Remote only
Skills
Microsoft Office
English Proficiency

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

  1. Customer Interaction:
  • Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
  • Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
  • Build and maintain strong, positive relationships with clients to foster long-term loyalty.
  1. Issue Resolution:
  • Investigate and resolve customer issues or complaints promptly and effectively.
  • Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
  1. Product Knowledge:
  • Develop a deep understanding of the products or services offered by the company.
  • Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
  1. Communication:
  • Communicate effectively with customers to convey information, updates, and promotions.
  • Ensure clear and concise communication to avoid misunderstandings.
  1. Record Keeping:
  • Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
  • Use CRM data to identify trends, customer preferences, and areas for improvement.
  1. Customer Feedback:
  • Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
  • Share valuable customer insights with relevant internal teams for continuous improvement.
  1. Upselling and Cross-selling:
  • Identify opportunities for upselling or cross-selling products and services to existing customers.
  1. Customer Education:
  • Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in customer service or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM software and proficiency in using various communication channels.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About DigiTace Tech Solutions Private Limited

Founded :
2020
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

DigiTace Tech Solutions Pvt Ltd is a Technology company that specialises in Internet-related services and products, which includes Web and Mobile Application Development, Digital Marketing, Technology Consulting, and Software

"We are committed to building a better world by deploying inclusive solutions."

Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology. 

We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd  and in the process discover yourself.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
VInit Vaibhav

Company social profiles

bloginstagrampinterestlinkedinfacebook

Similar jobs

With A Consulting, Outsourcing, and Technology Services comp
With A Consulting, Outsourcing, and Technology Services comp
Agency job
via Jobdost by Saida Jabbar
Mumbai
3 - 8 yrs
₹6L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress

 

Key Skills and Requirements

· Minimum 3+ years of hands-on experience in Node.js and Express.js

· Bachelor Degree in Computer Science OR in related field B.sc - IT/ BCA /MCA/B.Tech/M.Tech

· Programming experience in Web Application development with Node.js and Express.js

· Must have experience in JavaScript, Node.js, Express.js or have extensive exposure in any MVC framework

· Expert in MySQL and Store Procedures

· Knowledge of REST API / Web API protocol

· Understanding HTML, CSS, JavaScript, JQuery, Ajax, JSON, OOPs well enough

· Good to have: React Js.

· Strong coding skills, good analytical and problem-solving skills

· Ability to write clear, concise, well-structured, and well-organized code

· Experience with third-party libraries and APIs(Zoho, Leadsquared, Knowlarity, Exotel, LCode, Karza, Google API, DIGIO, etc)

· Ability to identify weaknesses in existing code and improve it

 

Plus but not required

 

· A plus if you have Slide experience with Git Command lines.

· A plus if you have any experience with Github, Gitlab, Bitbucket.

· A plus if you have any experience with UI Design

· A plus if you have any experience with PHP, CodeIgniter

· A plus if you have any experience with React JS/Angular JS

 

Essential Duties and Responsibilities

· Collaborate with cross-functional teams to define, design, and ship new features

· Work with outside data sources and APIs

· Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance

· Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Read more
LTS SECURE
Morbi
4 - 5 yrs
₹4L - ₹10L / yr
SLA compliance
Hardware troubleshooting
system configuration
System deployment
Technical support

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi [Onsite: Only based for local candidate]


1. End User Technical Support

o   Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.).

o   Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.

o   Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).

2. System Configuration & Deployment

o   Configure laptops and desktops as per IT policy and defined software baseline.

o   Ensure proper asset tagging and labeling before system handover to users.

o   Join eligible systems to Active Directory based on company policy and user profile.

o   Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).

3. Hardware & Peripheral Troubleshooting

o   Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.).

o   Perform basic network diagnosis. Do internal coordination with Network team if it is network issue.

o   Coordinate with OEM/vendor for parts replacement under warranty (if applicable).

o   Support for printer maintenance, toner replacement, and troubleshooting printing issues.

4. Helpdesk Ticketing and SLA Compliance

o   Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent).

o   Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user.

o   Ensure timely resolution of all tickets within defined SLA timelines.

o   Escalate unresolved or delayed issues to the next level in the support hierarchy.

5. Asset Management Support

o   Maintain and update asset information related to assigned systems and peripherals.

o   Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets.

o   Support in physical verification, tagging, and reconciliation of IT inventory.

Read more
Adesso India
Adesso India
Agency job
via HashRoot by Deepak S
Remote only
3 - 10 yrs
₹6L - ₹20L / yr
DevOps
skill iconElastic Search
Log analysis
Linux administration
Monitoring
+2 more

Job Description

We are seeking a skilled DevOps Specialist to join our global automotive team. As DevOps Specialist, you will be responsible for managing operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing support for critical application environments for industry leaders in the automotive industry. 


Responsibilities:

Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).


Requirements:

DevOps Skillset: Logfile analysis /troubleshooting (ELK Stack), Linux administration, Monitoring (App Dynamics, Checkmk, Prometheus, Grafana), Security (Black Duck, SonarQube, Dependabot, OWASP or similar)

Experience with Docker.

Familiarity with DevOps principles and ticket tools like ServiceNow.

Experience in handling confidential data and safety sensitive systems

Strong analytical, communication, and organizational abilities. Easy to work with.

Optional: Experience with our relevant business domain (Automotive / Manufacturing industry, especially production management systems). Familiarity with IT process frameworks SCRUM, ITIL. 


Skills & Requirements

DevOps, Logfile Analysis, Troubleshooting, ELK Stack, Linux Administration, Monitoring, AppDynamics, Checkmk, Prometheus, Grafana, Security, Black Duck, SonarQube, Dependabot, OWASP, Docker, CI/CD, Jenkins, GitLab, Kubernetes, AWS, Azure, ServiceNow, Incident Management, Change Management, Problem Management, Documentation, Communication, Analytical Skills, Organizational Skills, SCRUM, ITIL, Automotive Industry, Manufacturing Industry, Production Management Systems.

Read more
UPAZ
at UPAZ
Prince Nayak
Posted by Prince Nayak
Lucknow
6 - 11 yrs
₹8L - ₹16L / yr
Financial accounting
Accounting
Financial planning
Financial forecast
MS-Excel
+2 more


Key Responsibilities:


  • Setting up processes related to finance, accounts, vendor payments, payroll and implementation of those processes across the organization to prevent fraud and ensuring efficient operations


  • Preparing financial statements (quarterly, annual) and MIS dashboards for management and investors


  • Preparing and analyzing budgets, financial data, cash flows, and providing insights for business planning


  • Work closely with cross-functional teams to ensure financial data accuracy, budget planning


  • Manage the finance and accounting team, including hiring, training, and developing of team


  • Manage relationships with external partners, such as banks and NBFCs, auditors, tax consultants, and regulatory bodies


Requirements:


  • Full ownership and accountability, be instrumental in building the organization and growing with the organization for a leadership role


  • CA or ICWA is mandatory


  • 5+ years of experience in finance and accounting, preferably in fintech, banks, microfinance, NBFC


  • Strong Excel or google sheet skills


  • Experience in managing financial operations, budgeting, forecasting, and financial planning


  • Strong communication and interpersonal skills, with the ability to build relationships with


  • Excellent analytical and problem-solving skills


  • Experience in managing and developing a team
Read more
Srchout software
Alibha Nayak
Posted by Alibha Nayak
Gurugram, sector 18, udyog vihar phase IV
2 - 3 yrs
₹3.6L - ₹4.5L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconHTML/CSS
+2 more

We are looking for Laravel Developer ( Immediate Joiner - 0 to 7 days )
Requirements -

  • Must have 2 years to 3 years of Experience in Laravel, PHP, core PHP & Codeigniter
  • Code quality codes
  • Must have skills on - Laravel, PHP, Core PHP, Codeignitor, Javascript, HTML, CSS, Mysql

Responsibility-

  • Completion day to day tasks
  • Will be working on live projects
Read more
GradMener Technology Pvt. Ltd.
Pune, Chennai
5 - 9 yrs
₹15L - ₹20L / yr
skill iconScala
PySpark
Spark
SQL Azure
Hadoop
+4 more
  • 5+ years of experience in a Data Engineering role on cloud environment
  • Must have good experience in Scala/PySpark (preferably on data-bricks environment)
  • Extensive experience with Transact-SQL.
  • Experience in Data-bricks/Spark.
  • Strong experience in Dataware house projects
  • Expertise in database development projects with ETL processes.
  • Manage and maintain data engineering pipelines
  • Develop batch processing, streaming and integration solutions
  • Experienced in building and operationalizing large-scale enterprise data solutions and applications
  • Using one or more of Azure data and analytics services in combination with custom solutions
  • Azure Data Lake, Azure SQL DW (Synapse), and SQL Database products or equivalent products from other cloud services providers
  • In-depth understanding of data management (e. g. permissions, security, and monitoring).
  • Cloud repositories for e.g. Azure GitHub, Git
  • Experience in an agile environment (Prefer Azure DevOps).

Good to have

  • Manage source data access security
  • Automate Azure Data Factory pipelines
  • Continuous Integration/Continuous deployment (CICD) pipelines, Source Repositories
  • Experience in implementing and maintaining CICD pipelines
  • Power BI understanding, Delta Lake house architecture
  • Knowledge of software development best practices.
  • Excellent analytical and organization skills.
  • Effective working in a team as well as working independently.
  • Strong written and verbal communication skills.
  • Expertise in database development projects and ETL processes.
Read more
GeniaTEQ
at GeniaTEQ
1 recruiter
Prerana Shirsat
Posted by Prerana Shirsat
Pune
4 - 15 yrs
₹1L - ₹14L / yr
skill iconData Science
skill iconMachine Learning (ML)
Natural Language Processing (NLP)
BERT
skill iconDeep Learning
+1 more
Skills/Job Description:

Location: Pune

Experience: 3+ Years

Experience applying statistical methods (distribution analysis, classification, clustering, etc.).

The individual requires excellent analytical skills required to mine data, develop algorithms and then analyze results to determine decisions or actions

At least good experience in using data science with a focus on deep neural nets, statistics, empirical data analysis, machine learning and Natural Language Processing
Solid knowledge of various statistical techniques and experience using machine learning algorithms

Ability to come up with solutions to loosely defined business problems by leveraging pattern detection over potentially large datasets

Excellent relationship management skills with senior stakeholders is paramount
Experience in practical data processing, data mining, text mining and information retrieval tasks
Read more
Clari
at Clari
4 recruiters
Priyanka Shukla
Posted by Priyanka Shukla
Bengaluru (Bangalore)
12 - 16 yrs
Best in industry
skill iconJava
Team Management
Project Management
RESTful APIs
Object Oriented Programming (OOPs)
At Clari, we are at the forefront of AI and automation to help companies make better business decisions and improve sales execution with real-time access to actionable analytics and predictive insights. We have been declared as a must-have in establishing revenue confidence for customers during unpredictable times. We're continuing to innovate, collaborate, and push the limits to build the only https://www.clari.com/blog/announcing-clari-connected-revenue-operations-platform">Connected Revenue Operations Platform and is used by over 50,000 marketing, sales, and customer success professionals across 170 companies such as Okta, Zoom, Medallia, Adobe, and Atlassian. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.
 
About the Team:
Clari’s Execution Insights team is building the best-in-class enterprise product to solve the challenges teams face when trying to optimize their revenue operations, including analyzing the activity related metrics, finding patterns within historical data, building world-class data virtualization & user experience, helping customers to make data-driven sales execution decisions. A core piece in accomplishing this goal is leveraging ground-breaking AI technology. We empower CEOs, CROs, and boards of directors with insights into their business that they’ve never had before.

About the Role:
We are looking for a talented Engineer Manager with a strong engineering background, leadership skills and a penchant for solving complex technical problems. If you enjoy working with teams that are small, incredibly impactful, highly-motivated, engaged, and empowered to make a difference then read on

You will:

    • Champion the product delivery in the fast paced startup with deep focus on quality, design & architecture
    • Own the technical roadmap for a product
    • Hire and provide leadership and oversight to a team of software engineers building solutions and capabilities at scale with high engineering and quality standards.
    • Recruit the best by owning the recruitment processes for your teams.
    • Engagement and collaboration with cross teams, architects and other stakeholders to deliver on a common goal.
    • Drive the adoption of key engineering best practices to improve quality and reliability of team's deliverables.
    • Responsible for keeping the team engaged, motivated and operating with a high execution velocity.
    • Responsible for evaluating, coaching and mentoring of direct reports.
    • Collaborate/communicate across global businesses and technology teams, providing sound business analysis and process.
    • Build a collaborative and conducive environment for the team to deliver the best of their abilityImbibe and maintain a strong customer service oriented attitude while designing and building products

Qualifications:

    • 6+ years of managerial experience leading and building high-performing teams
    • 8+ years of professional experience using Java or similar object-oriented language
    • Demonstrated ability to manage highly skilled technology teams that have delivered high quality enterprise class applications.
    • Experience of managing applications in production environment that support high-throughput/availability/resiliency low latency at scale and exposure to managing production outages and remediations.
    • Experience building and using RESTful APIs & Microservices
    • Creative thinking and excellent problem solving skills.
    • Great product sense and communication skills
You’ll often hear our CEO talk about “Being Remarkable”. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!
Read more
Mern Plus Technology
at Mern Plus Technology
1 recruiter
HR Mern Plus
Posted by HR Mern Plus
Jaipur
2 - 5 yrs
₹3L - ₹10L / yr
skill iconAngularJS (1.x)
Angular

Mern Plus Technologies looking for Angular Developer Having 2+ Yrs of experience in Angular

  • Designing and developing user interfaces using AngularJS best practices.
  • Adapting interface for modern internet applications using the latest front-end technologies.
  • Writing JavaScript, CSS, and HTML.
  • Developing product analysis tasks.
  • Making complex technical and design decisions for AngularJS projects.
  • Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
  • Conducting performance tests.
  • Consulting with the design team.
  • Ensuring high performance of applications and providing support.
Read more
Scaleswift
at Scaleswift
3 recruiters
Saif Ahmed
Posted by Saif Ahmed
Hyderabad
2 - 14 yrs
₹4L - ₹10L / yr
skill iconExpress
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconReact Native
We are a startup looking to make a significant difference in the way client and service providers communicate. To meet this end, we are looking for a senior software engineer with very strong technical and problem solving skills, someone who loves to work on hard problems and is great with building scalable solutions. Following Key Skill is Expected : -Minimum 2 Years Experience working with REACT . (Even College Experience Counts) -Should have excellent coding skills and good understanding of MVC frameworks. -Strong conceptual grasp of Front-end web technologies such as ReactJS, HTML, CSS, JavaScript, jQuery etc. -Strong knowledge of hosting web services like AWS, Google Cloud Platform, Digital Ocean etc is beneficial  -Should have good knowledge of onsite SEO and visualization technologies  -Good design sensibilities to take product from concept to implementation -Deep understanding of OO concepts, Database design, REST APIs & Service design.  -Knowledge of HTML5, HTTP, REST, JSON, CSS and JavaScript  -Knowledge of agile development and version control tools like GIT Kindly do not apply if you have not already worked on end to end implementation of at least one complex project.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos