Customer Relationship Executive

at DigiTace Tech Solutions Private Limited

Customer Relationship Executive

DigiTace Tech Solutions Private Limited

Company

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Customer Relationship Executive

at DigiTace Tech Solutions Private Limited

Posted by VInit Vaibhav

0.5 - 2 yrs

₹1L - ₹3L / yr

Remote only

Skills

Microsoft Office

English Proficiency

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
Build and maintain strong, positive relationships with clients to foster long-term loyalty.

Issue Resolution:

Investigate and resolve customer issues or complaints promptly and effectively.
Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

Product Knowledge:

Develop a deep understanding of the products or services offered by the company.
Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

Communication:

Communicate effectively with customers to convey information, updates, and promotions.
Ensure clear and concise communication to avoid misunderstandings.

Record Keeping:

Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
Use CRM data to identify trends, customer preferences, and areas for improvement.

Customer Feedback:

Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
Share valuable customer insights with relevant internal teams for continuous improvement.

Upselling and Cross-selling:

Identify opportunities for upselling or cross-selling products and services to existing customers.

Customer Education:

Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in customer service or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and proficiency in using various communication channels.
Ability to work independently and collaboratively within a team.
Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
Build and maintain strong, positive relationships with clients to foster long-term loyalty.

Issue Resolution:

Investigate and resolve customer issues or complaints promptly and effectively.
Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

Product Knowledge:

Develop a deep understanding of the products or services offered by the company.
Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

Communication:

Communicate effectively with customers to convey information, updates, and promotions.
Ensure clear and concise communication to avoid misunderstandings.

Record Keeping:

Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
Use CRM data to identify trends, customer preferences, and areas for improvement.

Customer Feedback:

Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
Share valuable customer insights with relevant internal teams for continuous improvement.

Upselling and Cross-selling:

Identify opportunities for upselling or cross-selling products and services to existing customers.

Customer Education:

Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in customer service or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and proficiency in using various communication channels.
Ability to work independently and collaboratively within a team.
Strong organizational skills and attention to detail.

Note:

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

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About DigiTace Tech Solutions Private Limited

Founded :

2020

Type :

Services

Size :

20-100

Stage :

Bootstrapped

About

DigiTace Tech Solutions Pvt Ltd is a Technology company that specialises in Internet-related services and products, which includes Web and Mobile Application Development, Digital Marketing, Technology Consulting, and Software.

"We are committed to building a better world by deploying inclusive solutions."

Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.

We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.

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Connect with the team

VInit Vaibhav

Connect

Company social profiles

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What you need to have:

Scrum Master certification with a deep understanding of all things Agile (Scrum, Kanban, and other methodologies)
3+ years of multi-project management experience in a fast-paced, deadline-driven, technical (SDLC) environment
Experience working in Web, Mobile Applications and OTT development teams in technologies such as HTML, CSS, JS, PHP, IOS, Android
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HTML/CSS

Have worked on Vue/React.JS/AngularJs
Have a minimum of 2 years of strong domain experience in frontend.
Understand how Single page apps work, Routing and Store work.
Familiar with Web pack build and commonly used plugins.
Understand how CI/CD works and how to set it up.
Rest API, Ability to create a robust and resilient connection to the backend.
Experience in debugging JavaScript applications using developer tools.
Learnability and a good team player.

What you can expect from Kuvera

Opportunity to learn and gain experience in the Fintech domain.
Autonomy within a fast-moving early-stage startup.
A flat structure and no hierarchy. No politics.
Mentorship from an experienced all-star founding team.
Market competitive remuneration and ESOP.

Have worked on Vue/React.JS/AngularJs
Have a minimum of 2 years of strong domain experience in frontend.
Understand how Single page apps work, Routing and Store work.
Familiar with Web pack build and commonly used plugins.
Understand how CI/CD works and how to set it up.
Rest API, Ability to create a robust and resilient connection to the backend.
Experience in debugging JavaScript applications using developer tools.
Learnability and a good team player.

What you can expect from Kuvera

Opportunity to learn and gain experience in the Fintech domain.
Autonomy within a fast-moving early-stage startup.
A flat structure and no hierarchy. No politics.
Mentorship from an experienced all-star founding team.
Market competitive remuneration and ESOP.

Project Manager - Agile/Scrum

at Crescerance

1 video

2 recruiters

Posted by Kumar Vivek

Noida, NCR (Delhi | Gurgaon | Noida)

6 - 10 yrs

₹15L - ₹22L / yr

Project Management

Agile/Scrum

Budget

Risk Management

SOLID

+6 more

Responsibilities :- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within the scope and within budget- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule, and costs- Measure project performance using appropriate systems, tools, and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors/Requirements :- Great educational background, preferably in the fields of computer science or engineering- Proven working experience as a project administrator in the information technology sector- Solid technical background, with understanding or hands-on experience in software development, web technologies and project deliveries- Impeccable command over oral and written communication- Excellent client-facing, written and verbal communication skills- Solid organizational skills including analytical, problem solving and multi-tasking skills- Strong working knowledge of Microsoft Office- Familiar with Agile/Scrum methodologies.- Ensure the best possible performance, quality, and responsiveness of the applications- Handled team size of 6 to 12 peopleCTC for this position- INR 15 to 20 lakhs per annum (Open for exceptional candidates)

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