As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Subodh Popalwar
Software Engineer, Memorres
About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
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- Extensive experience in Appian BPM application development
- Knowledge of Appian architecture and its objects best practices
- Participate in analysis, design, and new development of Appian based applications
- Team leadership and provide technical leadership to Scrum teams
- Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
- Build applications: interfaces, process flows, expressions, data types, sites, integrations,
- Proficient with SQL queries and with accessing data present in DB tables and views
- Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
- Experience working with different Appian Object types, query rules, constant rules and expression rules
Qualifications
At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
- Over 8 years in Implementing IT solutions using BPM or integration technologies
- Certification Mandatory- L1 and L2 a
- Experience in Scrum/Agile methodologies with Enterprise level application development projects
- Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL
- Appian BPM application development on version 19.x or higher
- Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
- Good leadership skills and the ability to lead a team of software engineers technically
- Experience working in Agile Scrum teams
- Good Communication skills
Python
JavaAttaching the Job description for reference -
Role : Automation Tester
EXP : 5+ yrs
Mode : WFO
Location : Coimbatore
Role Description
As an Automation Cloud QA Engineer, you will be responsible for designing, implementing, and executing automated tests for cloud-based applications. You will work closely with the development and DevOps teams to ensure the quality and reliability of software releases in a cloud environment. The ideal candidate will have a strong background in test automation, cloud technologies, and a deep understanding of quality assurance best practices.
Automation QA Engineer Responsibilities:
Automated Testing:
· Design, develop, and maintain automated test scripts for cloud-based applications using industry-standard tools and frameworks.
· Implement end-to-end test automation to validate system functionality, performance, and scalability.
Cloud Testing:
· Perform testing on cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure applications function seamlessly in a cloud environment.
· Collaborate with DevOps teams to ensure continuous integration and deployment pipelines are robust and reliable.
Test Strategy and Planning:
· Contribute to the development of test strategies, test plans, and test cases for cloud-based applications.
· Work with cross-functional teams to define and implement quality metrics and standards.
Defect Management:
· Identify, document, and track defects using established tools and processes.
· Collaborate with developers and product teams to ensure timely resolution of issues.
Performance Testing:
· Conduct performance testing to identify and address bottlenecks, ensuring optimal application performance in a cloud environment.
Collaboration
· Work closely with development teams to understand system architecture and functionality.
· Collaborate with cross-functional teams to promote a culture of quality throughout the development lifecycle.
Requirements And Skills:
· Bachelor's degree in Computer Science, Engineering, or a related field.
· Proven experience as a QA Engineer, with a focus on automation and cloud technologies.
· Strong programming skills in languages like Python, Java, or other scripting languages.
· Experience with cloud platforms such as AWS, Azure, or Google Cloud.
· Proficiency in using automation testing frameworks (e.g., Selenium, JUnit, TestNG), Selenium is preferred.
· Solid understanding of software development and testing methodologies.
· Excellent problem-solving and analytical skills.
· Strong communication and collaboration skills.
· Maintain documentation for test environment
Regards
Divya
Git
GitHub
KubernetesWe are looking for very hands-on DevOps engineers with 3 to 6 years of experience. The person will be part of a team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
This person MUST have:
-
B.E Computer Science or equivalent
-
2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
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1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
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1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
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1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
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Experience configuring/maintaining one monitoring tool.
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Excellent verbal & written communication skills.
-
Candidates with certifications - AWS, GCP, CKA, etc will be preferred
-
Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
-
Min 3 years of experience as DevOps automation engineer buildingg, running, and maintaining production sites.
-
Not looking for candidates who have experience only as L1/L2 or Build & Deploy.
Location: Remotely, anywhere in India.
Timings:
-
The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
Position:
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Full time/Direct
-
We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
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We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
NodeJS (Node.js)
React.js
MongoDB
Javascript
Vue.jsAbout HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 28,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remotely across 15 nations.
We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Why should you join HighLevel?
Joining HighLevel company can offer numerous benefits and opportunities. Here are some compelling reasons why you should consider joining:
Cutting-edge Technology: HighLevel is known for its commitment to using the latest and most innovative technologies. By joining the company, you'll have the opportunity to work with cutting-edge tools, frameworks, and platforms, allowing you to enhance your skills and stay at the forefront of the industry.
Challenging and Impactful Work: HighLevel is dedicated to tackling complex problems and delivering impactful solutions. As a member of the team, you'll be involved in exciting projects that have a significant impact on the company and its clients. You'll have the chance to contribute your expertise and make a real difference.
Collaborative and Supportive Environment: HighLevel fosters a collaborative and supportive work culture. You'll be part of a team that values teamwork, knowledge sharing, and mutual growth. The company encourages open communication, provides mentorship opportunities, and promotes a positive work environment where everyone's contributions are valued.
Continuous Learning and Growth: HighLevel emphasizes continuous learning and professional development. They provide various training programs, workshops, and resources to help employees enhance their skills and stay ahead in their careers. Additionally, you'll have the chance to work with experienced professionals who can mentor and guide you in your professional journey.
Opportunities for Advancement: HighLevel recognizes and rewards talent. They offer clear paths for career advancement, allowing you to grow within the organization based on your performance, skills, and aspirations. Whether you aspire to take on leadership roles, specialize in a particular area, or explore new horizons, HighLevel provides opportunities to progress in your career.
Employee Benefits and Perks: HighLevel understands the importance of work-life balance and offers a range of employee benefits and perks. These may include competitive salaries, comprehensive health insurance, Unlimited Paid Leave, flexible work hours, Fully remote options and more.
Positive Company Culture: HighLevel promotes a positive and inclusive company culture. They value diversity, respect different perspectives, and encourage a healthy work-life balance. The company organizes team-building activities, social events, and initiatives that foster a sense of community and camaraderie among employees.
About the role
We are looking for an experienced software engineer with strong technical and communication skills who has worked extensively on frontend and backend engineering systems that process large amounts of data at scale and manage services that handle thousands of requests every minute.
Currently, our payment products involve integration with Stripe, PayPal and we have built products like invoices on top of them. We are also eyeing estimates and proposals, expanding into new payment processors and revenue expansion opportunities. Our roadmap is exciting and will keep you challenged all the time. If you think you are up for this challenge, we are most welcome! In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success.
Your Responsibilities
- Architect and build backend & Frontend APIs and features.
- Create and improve payment capture tools like Cart, Order forms, Invoices and Estimates.
- Build backend & Frontend API features and architecture.
- Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
- Drive performance through benchmarking and optimization
- Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
- Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
- Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
- Work on 1 or 2 products.
Your Core Skills
- 1+ years of experience with Vue.js
- 1+ years of experience with Stripe or PayPal integrations
- 5-7 years of experience as a full-stack software engineer.
- Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL
- Must be able to work with a team and collaborate remotely.
- You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.
- You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.
- Ability to stitch together many different services and processes together, even if you have not worked with them before.
- Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.
- Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.
- Driven by product quality, and innately know how to balance trade-offs with time to launch new features.
- A keen eye for design and love to think about user flows and user experiences.
- Must have experience with HTML5 and CSS3.
- Experience with NoSQL databases like MongoDB.
Additional Skills
- Experience with MongoDB profiling and query optimization.
- Experience with Shopify payment integrations.
- Using CSS frameworks such as Bootstrap and TailwindCSS
- Experience working in the GCP (Google Cloud Platform) ecosystem.
- Building automated test suites for continuous integration and delivery including acceptance, performance, regression and new feature testing of UI/UX components, Web services and various applications and systems.
- Developing and executing a complete test strategy for products and features including verification of functionality, performance, security and scalability.
- Ensuring the quality of the product and providing evidence of release readiness.
- Analyzing and decomposing a software system and design a complete system test strategy.
- Continuously streamlining and improving the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
- Analyzing testing results to enhance test plans and scenarios. (Including metrics and benchmarks to gauge improvement)
- Ensuring Pro-active investigation / verification of production defects and continuous improvement of regression tests.
What you need to have:
- A minimum of 1 year with advanced Automation Testing.
- Strong testing background and knowledge of building automated systems & testing both front-end UI, backend microservices and preferably knowledge of both SQL and NoSQL databases.
- Deep familiarity and extensive experience with QA tools and frameworks for automation (e.g. Protractor, Mocha, Chai, Istanbul) and for Load and Performance testing (e.g. JMeter).
- Should have a keen eye to details for anticipating corner cases, bugs and continuously improve automation coverage without any expectation of guidance/ supervision.
- Experience in working with Micro Service architecture.
- Experience in working with asynchronous processes.
- Security (penetration testing) experience is a big plus but not a must have.
Data AnalyticsOur client works as a marketing platform for news publications that helps businesses engage their readers using push notifications. They help their clients to engage their users with relevant conversations across channels through products such as web push notifications, mobile app notifications and messenger notifications. Their main focus is on editors and audience managers to help them with relevant features to drive audience loyalty.
Headquartered in Bellevue, Washington, our client was founded in 2016 by an IIT, Bombay graduate. With regards to recognition, they have won NASSCOM Emerge 50 Awards 2020.
As an Associate Founder's Staff, you will be responsible for working closely with the Founders and Senior Leadership on cross-functional projects and help strategize and set the direction of the company. You will be picking up special projects and would be pivotal in streamlining operations, and executing strategic initiatives.
What you will do:
- Working with senior leadership to oversee and participate in business planning & OKRs
- Institutionalizing organizational structure and contributing to shaping strategies across cross functional teams
- Coordinating with business and technology functions to facilitate deployment of strategic and tactical initiatives
- Identifying gaps and roadblocks that functions are struggling with and troubleshoot them
- Owning the communication objectives, and coordinating between various team members
- Conducting data analysis, deducing insights, and building quality reports
- Maintaining and flashing updates on business health
- Conducting competitor analysis
Desired Candidate Profile
- B.E/B.Tech
- PG in Management from top tier institutes
- 0-2 years of pre-MBA experience in data analysis or technology field
- High organizational and communication skills, both written and verbal
- Excellent problem-solving and analysis skills
- Ability to contribute positively to team culture and morale
- Proficiency in Microsoft Office/ GSuite Tools
- A can-do attitude, and willingness to take initiative
We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities
You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.
Responsibilities
- Execute tests, collect and analyse data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
- Track, report, and analyse website analytics and PPC initiatives and campaigns
- Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.
- Optimize copy and landing pages for search engine marketing
- Perform ongoing keyword discovery, expansion and optimization
- Research and implement search engine optimization recommendations
- Research and analyse competitor advertising links
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code
- Work with editorial and marketing teams to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Requirements and skills
- Proven SEO experience
- Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
- Solid understanding of performance marketing, conversion, and online customer acquisition
- In-depth experience with website analytics tools (e.g, Google Analytics, Net Insight, Omniture, Web Trends)
- Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Knowledge of ranking factors and search engine algorithms
- Up-to-date with the latest trends and best practices in SEO and SEM
PHP
Laravel
HTML/CSSJavascript
Java
Spring BootJava Springboot Developer
- Java Springboot - Support end-end management of the APIs over its entire lifecycle
- Work with various application teams to understand their business needs and requirements for the API implementation
- Ensure API documentation is created and remains up to date
- Ensure code and design quality with appropriate logging, monitoring, tracing, and security standards in place
- Help troubleshoot and resolve issues related to the API platform, API accessibility and API deployments
- Perform root cause analysis for Production issues and come up with solutions that will prevent them from happening in the future
- Governance, Event Driven Architecture, message-based architectures, and caching strategies and frameworks.
- Participate and contribute in grooming technical user stories impacting integration
Who You Are
To qualify for this position, you should meet the following requirements:
- More than 6 years of experience in development, and implementation of enterprise-wide solutions based on Java Technologies (Java, J2EE, Webservices/Spring)
- At least 3-5 years of hands on experience with design, development and implementation of Spring Boot, Microservices
- Experience in Deploying Microservices (spring-boot, node's)
- Good understanding of security protocols (e.g. OAuth, SAML)
- Excellent analytical, oral, written communication and presentation skills with ability to interact with global delivery technical teams.
- Experience in Agile methodologies
CC++MINIMUM QUALIFICATIONS, Roles and responsibilties:
- BS/MS in Computer Engineering or related technology field
- 10+ Years of Experience in Software Development
- Experience in writing code for embedded systems, Proficient in C/C++ coding and intel DPDK
- Understanding of network interface drivers
- Experience with VMware, AWS, MSAzure, Google Cloud Platform.
- Knowledge of micro services and containerization
- Experience in building Networking Security Products
- Knowledge of Networking, TCP/IP Protocol Suite
- Design, code embedded features/solutions for the ShieldX Product
- Design write, extend and troubleshoot datapath code for switching, routing, NAT, TCP and TLS
- Work closely with other development , Product and Test Teams
- BS/MS in Computer Engineering or related technology field
- Excellent communication and Team player skills
- Should be a self-starter and be able to adopt to dynamic fast-paced environment.
- Able to work 40 hours a week
Follow CutshortSubodh Popalwar
Software Engineer, Memorres