As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Shubham Vishwakarma
Full Stack Developer - Averlon
About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
Photos
-(3).png&w=3840&q=75){kind=logo}
.png&w=3840&q=75)
Connect with the team
Company social profiles
Similar jobs
Security (AM/Executive)
• To design the security infrastructure / policies for the organisation, implement & monitor the same
• To ensure security compliance with respect to recommendations received from government agencies like CEA, NCIIPC
• Design, review, implement & monitor IT security related controls as part of Internal
• Controls, IFC, ERM
• ISMS certification (ISO 27001) for IT systems; this will include preparation and periodic review of policies and SOPs, regular trainings and maintaining records in prescribed formats
• Conducting internal security audit and generating reports by deploying VA tools
• Periodic security/VAPT audits and implementation of the findings
• IT security related new initiatives like - Security Operations Centre (SOC), Security Information and Event Management (SIEM), cloud security, EMM-enterprise mobility management
• Creating IT Security awareness within the organisation
You'll be trained first on content writing through online meets. After that, you'll be required to do the assigned tasks.
- Day-to-day tasks will be given
- Remote work
- Flexible timings
- Duration - 2 months
- Earning opportunities will be introduced
- Certificate and Letter Of Recommendation on completion
Accounting and Compliances
- Responsible for day to day accounting function of the organization
- Responsible for monthly/ yearly book closing
- Responsible for all statutory compliances including TDS, RBI, MCA etc.
- Ensuring adequate controls are in place
- Managing the payroll process
Lender Management
- Accurately calculating the billing amounts
- Managing the invoicing & collection process
Financial Planning and Analysis
- Responsible for the weekly/monthly MIS Reporting – internal as well as investor reporting
- Analysing the variances from the forecasted numbers
Taxation
- Managing the Corporate taxes including the tax audit
- Managing in the Indirect taxes including Goods and Service Tax
Treasury
- Monitoring the day-to-day cash and bank movements to calculate the free cash flows
This is a full-time on-site role located in Delhi, India for a Frappe Developer at MyMoneyMantra. As a Frappe Developer, you will be responsible for developing and customizing ERPNext applications using Frappe framework. Your day-to-day tasks will include designing, coding, testing, and deploying software applications, as well as collaborating with cross-functional teams to deliver high-quality solutions.
Qualifications
1-Proficiency in ERPNext/ Frappe framework development
2-Experience in customizing ERPNext applications and modules
3-Strong knowledge of Python programming language
4-Understanding of web technologies such as HTML, CSS, and JavaScript
5-Ability to work collaboratively in a team environment and communicate effectively
Roles and Responsibilities
Financial Controller
1. Leadership and Strategic Planning: Collaborating with senior leadership on
strategic initiatives and providing financial insights
2. Budgeting and Forecasting: Leading the budgeting and forecasting process to
provide accurate financial projections.
3. Cost Control: Implementing/ identify measures to control costs and improve
profitability
4. Team Management: Leading and developing a team to ensure effective
performance and goals achievement
5. Risk Management: Identifying financial risks and implementing strategies to
mitigate them.
6. Hands on experience of fundraising from Institutional Investors and closely
monitor the due diligence process for fundraising.
7. Liaising with financial institutions, regulatory authorities, and other agencies
8. Dealing with Investment Bankers, NBFC, Rating Agencies and Govt authorities
9. Raising long term Debt and short-term funding
10. Interacting with Strategic investor, Private Equity, FIs and NBFCs
Chief Compliance Officer
11. Ensuring compliance with secretarial related matters under Companies Act 2013.
12. Liaison with Stock Exchanges, SEBI and other regulatory authorities and look
after yearly/half yearly returns, audit reports, SEBI enhanced supervision data
and other periodic compliances.
13. Handling of periodic and event-based compliances of Stock Broking, DP, Merchant
Banking, PMS and Market Making. Ensuring timely & accurate regulatory
submission to exchanges, Depositories, various PMS submission etc.
14. Review and defining processes for implementation of various circulars issued by
Exchanges, Depositories, SEBI etc.
15. Query handling in relation to regulatory area of SEBI, Exchanges & Depositories.
16. Handling regulatory & exchange inspections, if any.
17. Assist the Senior Management in overseeing the implementation of the
Compliance Policy, internal codes of conduct, prescriptions in compliance
manuals, etc.
18. Drafting of Annual Report sections relating to secretarial and legal compliances
under Companies Act.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Full stack developer with the following skills:
- Fluent in T-SQL [Store Procedure, Triggers, Cursors]
- Basic Knowledge of ETL tools like SSIS or other related
- Able to perform front end development (HTML, JavaScript/TypeScript, Angular)
- Able to write C# code using .net core or .net framework
- Knowledge of Object-oriented programming
- Familiar with API development using .net core
- Knowledge of entity framework
Java
Spring Boot
Amazon Web Services (AWS)scale distributed systems
You will
- Work closely in the respective software engineering team in design and development of
high scale mission critical applications.
- Drive the design and development of one or more components/applications in your
product by establishing robust low level design, good code practices, and unit testing.
- Partner with cross functional teams like product management, operations and business
to propose and influence the design of platforms/systems for higher scale and
complexity.
- Mentor software engineers in the team in solving complex problems and delivering
great quality software, do regular code reviews and play a key role in overall
deliverables.
What do we look for
While we are quite technology agnostic, we particularly look for some concepts that go behind
building high quality products for our consumers.
Coding : Extensive coding in one the following: Java/Python/ROR/Golang
Design : System design, design patterns, designing data structures, source code and
performance algorithms.
Cross functional : Ability to work with diverse teams like Products, business and
operations. Your ability to gather requirements, attention to detail and learnability
would really matter
Experience :4 to 7 years of experience in consumer internet companies or high
scale SAAS
PythonLocation : Andheri east, Mumbai
Notice Period : Immediate to 15 days
Responsibilities :
- Create algorithms from scratch.
- Create products and backend API's as described by the business team.
- Back-test and create a hypothesis as desired by the research team.
- Code the backend of logics for consumption by the UI team.
- Deploy websockets, Django, rest API's & dynamic TCP, UDP based data flow.
- Deployment and maintenance of codes with version control.
We are looking for an experienced Chief Operating Officer or COO to oversee our organization’s ongoing operations and procedures. You will be the company’s second-in-command and responsible for the efficiency of business.
The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.
The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.
Responsibilities
- Design and implement business strategies, plans and procedures
- Set comprehensive goals for performance and growth
- Establish policies that promote company culture and vision
- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
- Lead employees to encourage maximum performance and dedication
- Evaluate performance by analyzing and interpreting data and metrics
- Write and submit reports to the CEO in all matters of importance
- Assist CEO in fundraising ventures
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Manage relationships with partners/vendors
Requirements
- Proven experience as Chief Operating Office or relevant role
- Understanding of business functions such as HR, Finance, marketing etc.
- Demonstrable competency in strategic planning and business development
- Experience in fundraising will be a plus
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
Bootstrap· Strong portfolio to be presented and defended during the interview.
· Hands-on experience creating wireframes, prototypes, storyboards, user flows, etc.
· Experience using tools such as Photoshop, Sketch, Illustrator, InVision, UXPin, Quartz.
· Understanding of basic front-end languages: HTML5, CSS3 JavaScript.
· Creative ideas with a problem-solving mindset.
· Experience working in an agile/scrum development process.
· Be open to receiving objective criticism and improving upon it
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon