Customer Relationship Executive

Mandatory Pointers (Can't be neglected during screening)- 

● At least 3-5 years of experience in managing Facebook Ads campaigns.

● Strong knowledge of digital marketing principles and best practices

● Core experience with companies of a Digital-first nature.

● Must have experience with D2C companies.

● Must have scaled budgets and campaigns efficiently over time.

● Proficiency in Facebook Ads and Instagram Ads platforms

● Experience in optimizing campaigns for lead generation and conversions

● Familiarity with campaign budget management

● Excellent analytical and problem-solving skills

● Ability to work effectively in a team environment and manage a team of 5-6 people

● Strong communication and presentation skills

● Facebook Ads certifications are a plus.

Job Description / Responsibilities

1.     To ensure achievement of sales target of products.

2.     To interact with customers at corporate level for business

development

3.     To conduct presentations / demonstration at customer’s         

Places for product promotion. To Clear technical and commercial part of the inquiry.

4.     Ensure timely settlement of customer complaints

5.     To formulate long term and short term marketing goals.

6.     Ensure prompt and timely reporting of marketing activities with submission of completed reports regularly

7.     Ready to travel / relocate anywhere in India as per company requirements.

8.     Ensure timely settlement of customer quality complaints.

9.     Responsible to lead the team of application engineers for streamlining production systems and process.(For Sales manager position)

10. Team handling experience is must for .(For Sales manager position)

Desired profile of the candidate

1. Experience of 1-3 yrs. in Selling of equipment’s / machinery in POWER/ Steel/Cement/ Mining Sector
2. Must have knowledge of Power sector.
3. Good Communication skill in English, Hindi (If   

     Known to Tamil/ Telugu will be appreciated).

      4. Good interpersonal skills.

      5. Experience in client handling & achieving sales  

           Targets.

      6. Experience with team handling ability preferred.

      7. Experience for in selling of equipment’s / machinery   

          in POWER/ Steel/Cement/ Mining Sector

B.E. / Diploma (Mechanical).

• Graduation in planning/ engineering /environment management / water resource management /planning / science and preferably with a master's degree in relevant field.

• Should have experience of working in sanitation projects. Herein sanitation will include both solid & liquid waste management.

• Assist in revision and conceptualization of other incremental interventions that will improve the experience of pilgrims.

• Support the Authority in Open Defecation Free (ODF) and odour free with adequate toilet facilities.

• Support in financial sustainability, including cost optimisation and improving overall performance of the Client.

• Assist in sector-wise citing of toilets in Mela area.

• Drafting SOPs for installation, Operation and maintenance of multiple inventories of toilets like FRP (Fiber-Reinforced Plastic) toilets, Stainless Steel toilets, Kannath Toilets, Mobile Toilets, Tin toilets, Urinals etc. ensuring compliance to NGT guidelines.

• Capacity building of the Swacchagrahis (Sanitation Volunteers) through regular trainings and orientations for Clean, Open Defecation Free and odour free Mela.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Roles and Responsibilities

• Utilize your professional software development experience to write clean, maintainable, and efficient code in Ruby on Rails
• Ensure the code you write is defect-free and meets our product requirements
• Demonstrate strong debugging skills to identify and resolve issues promptly
• Collaborate with cross-functional teams to design, develop, and implement new features and enhancements
• Contribute to the planning and execution of CI/CD pipelines using tools like GitHub Actions
• Operate with minimal technical guidance, demonstrating your ability to take ownership of projects and deliver results

Requirement

• 10+ years of professional software development experience with Ruby on Rails
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)
• Deep understanding of software development best practices, design patterns and architecture of any Rails application Familiarity with CI/CD pipelines, Git, and GitHub
• Exceptional problem-solving and debugging skills
• Ability to work effectively in a collaborative team environment
• Strong communication skills
• Self-motivated and able to work independently with minimal supervision
• Immediate joiners are preferred

What we expect of you:

• 4+ years of experience building scalable backends using Nodejs
• In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
• Hands on experience with developing REST APIs using Node.js and any of the above framework
• Good understanding of standard authentication systems such as OAuth2 and JWT
• Should have experience with Socket.IO
• Should have understanding of Model, Caching, Async mechanisms
• Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
• Hands-on experience with implementing Role based User authentication and authorization system
• Understanding of Caching, Database Interactions, Middlewares
• Able to engineer the best performing solutions and always keeping scalability in mind

Must haves:

• Strong problem solving skills
• Passion for building robust systems that are engineered to handle failure scenarios, an attitude to maintain coding standards
• Strong advocate for producing quality software who makes sure issues are raised and resolved

What makes you a great fit for Aubergine:

• Knowledge of data structures and algorithms
• Hungry for more responsibility and knowledge
• Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Skills: NodeJs

Experience required: 4+ years

Job Type: Full time/ Permanent

Perks and Benefits:

• Flexible shift timings
• Company-sponsored certifications.
• Team friendly culture
• Flat hierarchy
• Carrom, Table tennis games, Cricket Tournament Participation for interested employees
• Snack-filled pantry for team members
• Group Medical Insurance (*)
• 5 days working.

Full-time