Customer Relationship Executive

JOB DETAILS:

* Job Title: Regional Sales Manager (Philippines)

* Industry: SAAS Industry

* Salary: Best in Industry

* Experience: 5 -10 years

* Location: Philippines

* Work Mode: WFH

* Working Day: 5

Required Skills: Data Analysis, Analytical thinking, Proficiency in CRM tools, Cross functional collaboration, Problem Solving & Decision Making

Criteria:

Need Native Philippines candidates ONLY.

1. Candidate must be from a B2B SaaS / Hospitality Tech (Hotel Tech) background.

2. Candidate must have 5–10 years of relevant sales experience in SaaS or hospitality technology.

3. Candidate must have strong team management experience, handling BDMs and Telesales teams.

4. Candidate must have proven ownership of regional revenue targets, pipeline management, and MRR growth.

5. Candidate must have strong knowledge of the Philippines hospitality market and enterprise hotel sales.

6. Candidate should be proficient in Filipino and English (mandatory).

7. Candidate should be open to frequent travel across regions.

8. Candidate must be good with numbers, including revenue analysis, forecasting, pipeline metrics, and target tracking.

9. Candidate must have hands-on experience with CRM tools; HubSpot experience is strongly preferred.

Description

About the Role: -

We are seeking a high-performing Regional Sales Manager (RSM) to lead and scale our sales operations in Philippines.

This role is responsible for driving revenue growth, expanding market presence, managing sales teams, and ensuring customer success within the hospitality sector.

Key Responsibilities: -

1. Sales Leadership & Team Management

• Lead and manage BDMs and Telesales teams
• Ensure achievement of 100%+ monthly and quarterly targets
• Conduct weekly coaching, reviews, and performance tracking
• Oversee hiring, onboarding, and training
• Ensure 100% CRM (HubSpot) compliance

2. Revenue & Target Achievement

• Deliver regional targets across new properties, licenses, and LTV
• Drive growth in ARPA and MRR
• Maintain a 3× healthy sales pipeline

3. Customer Retention & Account Growth

• Minimize churn and maximize customer satisfaction
• Build strong relationships with hotel owners, GMs, and key decision-makers
• Collaborate with Implementation & Support teams for seamless onboarding

4. Market Expansion & Enterprise Sales

• Expand YCS presence across key regions in Philippines.
• Close enterprise and multi-property hotel group deals (5+ properties)
• Build partnerships with hotel associations and tourism bodies
• Lead events, webinars, and roadshows

5. Internal Collaboration & Operations

• Provide accurate weekly and monthly sales forecasts
• Share market insights with Product, Marketing, and Support teams
• Ensure timely reporting and compliance with internal processes.
•  

Key Competencies: -

• Sales Leadership & Team Management – Ability to lead, coach, and drive a high-performing sales team to exceed targets.
• Strategic Pipeline & Revenue Execution-– Strong skills in pipeline management, forecasting, and delivering consistent revenue growth.
• SaaS & Hospitality Market Expertise - Deep understanding of SaaS sales and the Philippines a hospitality ecosystem.
• Enterprise Sales & Negotiation – Proven capability to close multi-property deals and handle complex negotiations
• Customer Retention & Relationship Management– Strong focus on reducing churn and building long-term partnerships with key decision-makers.
•  

Key Requirements: -

• 5–10 years of experience in SaaS, B2B, or Hospitality Tech sales
• Proven experience in managing sales teams and exceeding targets
• Strong understanding of the Philippines hospitality market
• Excellent communication and negotiation skills
• Hands-on experience with CRM tools (HubSpot preferred)
• Willingness to travel across regions as required

Required Skills: Strong SQL Expertise, Data Reporting & Analytics, Database Development, Stakeholder & Client Communication, Independent Problem-Solving & Automation Skills

Review Criteria

· Must have Strong SQL skills (queries, optimization, procedures, triggers)

· Must have Advanced Excel skills

· Should have 3+ years of relevant experience

· Should have Reporting + dashboard creation experience

· Should have Database development & maintenance experience

· Must have Strong communication for client interactions

· Should have Ability to work independently

· Willingness to work from client locations.

Description

Who is an ideal fit for us?

We seek professionals who are analytical, demonstrate self-motivation, exhibit a proactive mindset, and possess a strong sense of responsibility and ownership in their work.

What will you get to work on?

As a member of the Implementation & Analytics team, you will:

● Design, develop, and optimize complex SQL queries to extract, transform, and analyze data

● Create advanced reports and dashboards using SQL, stored procedures, and other reporting tools

● Develop and maintain database structures, stored procedures, functions, and triggers

● Optimize database performance by tuning SQL queries, and indexing to handle large datasets efficiently

● Collaborate with business stakeholders and analysts to understand analytics requirements

● Automate data extraction, transformation, and reporting processes to improve efficiency

What do we expect from you?

For the SQL/Oracle Developer role, we are seeking candidates with the following skills and Expertise:

● Proficiency in SQL (Window functions, stored procedures) and MS Excel (advanced Excel skills)

● More than 3 plus years of relevant experience

● Java / Python experience is a plus but not mandatory

● Strong communication skills to interact with customers to understand their requirements

● Capable of working independently with minimal guidance, showcasing self-reliance and initiative

● Previous experience in automation projects is preferred

● Work From Office: Bangalore/Navi Mumbai/Pune/Client locations

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Contacting current and potential clients to inform them regarding the product and service related.

Answering all queries and questions regarding the company and product.

Understanding customers’ requirements by asking questions and closing the deal.

Keeping the customer database maintained and updated.

Facilitating companies’ sales by going the extra mile and meeting a sales quota.

Keeping a record of all the sales calls and notes of useful information.

Requirements

1+ years of experience as a Tele caller or any similar role.

Proven track record of successfully achieving the sales quota.

Knowledge of computer programs like CRM and telephone systems.

Excellent interpersonal and communication, research, and record-keeping skills.

Excellent negotiation skills and the ability to resolve issues.

Candidates with the knowledge of BFSI and Experience in BFSI and BPO should be given preference.

Skills Required:

Must have strong communication skills

Prior Experience in working as a Tele caller or similar roles

Proven or sounds ability in Tele sales

Should aware of CRM

Should have sound knowledge of

Effective Communication skills (English)   

Role: Tele caller  

Industry Type: BFSI

Employment Type: Full Time,

Day Shift: 9:30 am to 6:00pm 

Salary: 10k to 20 K

• Plan, architect, integrate, and develop back-end and database driven features using the Python language and frameworks (Flask/ Falcon, MongoDB ).
• Create decoupled, interactive web UIs using JavaScript (Angular, jQuery)
• Aid in the development and ongoing maintenance of our DevOps platform (Ansible)
• Provide technical advice and recommendations for language and software choices.
• Develop code that is cross-browser and cross-platform friendly
• Collaborate with project stakeholders to ensure all requirements are met
• Evaluate technologies and manage technical planning
• Support and ongoing development for existing projects
• Provide clean code and proper documentation for each project
• Fix bugs and resolve ongoing issues

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

The role will be focused on the front end of the sales cycle. You will be responsible for identifying opportunities and generating a sales pipeline. This will be a hands-on position in a start-up environment, so we are looking for a motivated self-starter.

This role is for the US market with shift start time at 5 PM IST.

• Pitch the company and its products through rigorous prospecting.
• Strike and initiate conversations with high-profile personas in the prospective companies.
• Generate qualified sales lead opportunities.
• Maintain excellent data discipline.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2-4 years of SaaS sales experience required.
• Graduate in any stream or equivalent.
• Have a basic knowledge of technology and a detailed understanding of SaaS.
• Excellent communication and interpersonal skills.
• Well versed in using tools such as LinkedIn, HubSpot, etc.
• Be self-motivated, data driven and result oriented.
• Should have experience & comfortable working in the US timezone.

You will work with the Sales team and report to Sales Account Executive

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.