
As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

About DigiTace Tech Solutions Private Limited
About
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
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Key Skills and Requirements
· Minimum 3+ years of hands-on experience in Node.js and Express.js
· Bachelor Degree in Computer Science OR in related field B.sc - IT/ BCA /MCA/B.Tech/M.Tech
· Programming experience in Web Application development with Node.js and Express.js
· Must have experience in JavaScript, Node.js, Express.js or have extensive exposure in any MVC framework
· Expert in MySQL and Store Procedures
· Knowledge of REST API / Web API protocol
· Understanding HTML, CSS, JavaScript, JQuery, Ajax, JSON, OOPs well enough
· Good to have: React Js.
· Strong coding skills, good analytical and problem-solving skills
· Ability to write clear, concise, well-structured, and well-organized code
· Experience with third-party libraries and APIs(Zoho, Leadsquared, Knowlarity, Exotel, LCode, Karza, Google API, DIGIO, etc)
· Ability to identify weaknesses in existing code and improve it
Plus but not required
· A plus if you have Slide experience with Git Command lines.
· A plus if you have any experience with Github, Gitlab, Bitbucket.
· A plus if you have any experience with UI Design
· A plus if you have any experience with PHP, CodeIgniter
· A plus if you have any experience with React JS/Angular JS
Essential Duties and Responsibilities
· Collaborate with cross-functional teams to define, design, and ship new features
· Work with outside data sources and APIs
· Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance
· Continuously discover, evaluate, and implement new technologies to maximize development efficiency
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi [Onsite: Only based for local candidate]
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o Configure laptops and desktops as per IT policy and defined software baseline.
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Job Description
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Responsibilities:
Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring
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Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
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Requirements:
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Experience with Docker.
Familiarity with DevOps principles and ticket tools like ServiceNow.
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Skills & Requirements
DevOps, Logfile Analysis, Troubleshooting, ELK Stack, Linux Administration, Monitoring, AppDynamics, Checkmk, Prometheus, Grafana, Security, Black Duck, SonarQube, Dependabot, OWASP, Docker, CI/CD, Jenkins, GitLab, Kubernetes, AWS, Azure, ServiceNow, Incident Management, Change Management, Problem Management, Documentation, Communication, Analytical Skills, Organizational Skills, SCRUM, ITIL, Automotive Industry, Manufacturing Industry, Production Management Systems.
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Good to have
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