DigiTace Tech Solutions Private Limited

About the Role:

We are looking for a skilled Flutter App Developer to build and maintain a high-performing online portal accessible via both mobile and web platforms. The ideal candidate will have a strong command of Flutter and Dart, experience integrating APIs, and the ability to develop responsive, scalable, and intuitive user interfaces.

Key Responsibilities:

• Develop, test, and maintain cross-platform applications for web and mobile using Flutter
• Implement responsive UI/UX based on Figma/Adobe XD designs
• Integrate third-party APIs and backend services (e.g., REST APIs, Firebase)
• Build and manage state using Provider, Bloc, or similar libraries
• Optimize app performance and resolve bugs reported by QA or end-users
• Ensure cross-browser/platform compatibility and responsiveness
• Collaborate with UI/UX designers, backend developers, and product teams
• Manage version control using Git and participate in code reviews

Required Skills:

• Strong experience with Flutter & Dart
• Experience developing Flutter Web & Mobile apps
• Familiarity with state management solutions (e.g., Provider, Bloc, Riverpod)
• Proficient in RESTful API integration and JSON handling
• Knowledge of Firebase services (Auth, Firestore, FCM) or other backend tools
• Understanding of responsive and adaptive UI principles
• Experience with Git version control

Preferred Skills (Bonus):

• Familiarity with deployment on Play Store and App Store
• Experience with web-specific optimization (SEO, PWA basics)
• Background in Android (Java/Kotlin) or iOS (Swift) development
• Unit and widget testing in Flutter
• CI/CD pipeline knowledge (Codemagic, GitHub Actions, etc.)

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (preferred)
• Proven portfolio or GitHub repo with past Flutter/web apps

Why Join Us:

• Opportunity to work on a dynamic and scalable online portal
• Flexible work schedule and remote options
• Growth-oriented and collaborative work environment

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.