DigiTace Tech Solutions Private Limited
http://digitacetechsolutions.comAbout
"We are committed to building a better world by deploying inclusive solutions."
Founded in 2020, DigiTace Tech Solutions Pvt Ltd was founded with a clear mission to build global and scalable technology products, by bringing world-class engineers and designers together as a solid team that shares a deep passion for technology.
We are a flat no-nonsense organization, with no room for hierarchy or nepotism. Everyone has the same voice and opportunity to make an impact on their own. We are always scouting for talent so if you are looking for global challenges, come discover DigiTace Tech Solutions Pvt Ltd and in the process discover yourself.
Photos
-(3).png&w=3840&q=75){kind=logo}
.png&w=3840&q=75)
Connect with the team
Company social profiles
Jobs at DigiTace Tech Solutions Private Limited
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Similar companies
About the company
Jobs
6
About the company
About BusinessOnBot
BusinessOnBot is a pioneering platform dedicated to assisting Direct-to-Consumer (D2C) businesses in leveraging the power of WhatsApp for sales and user acquisition. With a focus on innovation and customer-centric solutions, we provide comprehensive tools and services tailored to meet the unique needs of D2C brands.
Our Approach:
At BusinessOnBot, we understand the critical importance of effective marketing and seamless user experiences. Our proprietary attribution-based marketing tools empower brands to optimize their outreach efforts, while our WhatsApp stores, enriched with vernacular language support, ensure inclusivity and accessibility for diverse audiences.
Services Offered:
We specialize in establishing end-to-end WhatsApp marketing channels for brands, facilitating the entire journey from product discovery to purchase. Our e-commerce flows are meticulously designed to drive user acquisition, enhance engagement, foster referrals, and recover abandoned carts. We cater to growth-focused D2C brands seeking to streamline their WhatsApp user acquisition flow and maximize their market reach.
Unique Solutions:
As a trusted partner to D2C brands, BusinessOnBot offers unparalleled expertise in creating and nurturing loyal user bases on WhatsApp. Our voice and text-based multilingual chat solutions, integrated with cutting-edge CRM functionalities and marketing automations, elevate brand-consumer interactions to new heights.
Our Impact:
BusinessOnBot has garnered recognition for its innovative approach to automated sales and user acquisition. As a proud alum of Y Combinator's Winter 2021 cohort, we continue to redefine the landscape of WhatsApp-based business solutions in India, empowering businesses to thrive in the digital age.
At BusinessOnBot, we are committed to driving sustainable growth and success for D2C brands through our transformative WhatsApp-centric solutions. Join us in revolutionizing the way businesses engage with their customers on WhatsApp and beyond.
Jobs
2
About the company
We at Sugary are trying to bridge the gap between restaurants and end users in their discovery to payment journey. We help restaurants cross sell their tables , co working seats , food inventory to corporates through our Dynamic and end to end booking and payment management system
Jobs
3
About the company
Jobs
14
About the company
Jobs
14
About the company
Neura is a leading company that leverages machine learning algorithms and sensor data to provide personalized services and notifications for mobile apps and Internet of Things (IoT) devices. Their Personal AI Engine enhances user engagement and retention by adjusting to individual preferences in real-time, without compromising user privacy. Neura's innovative approach transforms raw data into actionable insights, empowering decision-makers in various industries to make impactful strategic decisions based on real-time human behavior data.
Jobs
16
About the company
Jobs
10
About the company
Jobs
12
About the company
Jobs
4
