
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

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Minimum 5 years of experience in store/inventory management within a manufacturing or engineering setup.
Position Overview:
We are looking for an experienced Store Incharge to manage and oversee the entire store
operations, ensuring efficient inventory management, material handling, and coordination with
purchase and production teams.
Key Responsibilities:
• Supervise and maintain records of incoming and outgoing materials.
• Ensure proper storage, identification, and issuance of materials.
• Conduct periodic stock audits and reconcile discrepancies.
• Coordinate with purchase, production, and accounts teams for smooth material flow.
• Maintain inventory levels and ensure timely availability of materials.
• Ensure compliance with company policies on material handling and safety standards.
• Manage store staff and monitor daily operations for accuracy and efficiency.
• Prepare regular reports on inventory and material usage.
Qualifications & Experience:
• Graduate / Diploma in any discipline (preferred in Supply Chain or Material Management).
• Strong knowledge of ERP systems and MS Excel.
• Good communication, planning, and team management skills.
• Attention to detail and high sense of responsibility.
Job Description: Implementation Manager / Solution Implementation Lead
(Tech + Customer-Facing Role)
About the Role
We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.
This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.
Key Responsibilities
Customer Implementation & Onboarding
- Lead end-to-end implementation and onboarding for enterprise customers.
- Understand customer workflows, business requirements, and operational challenges.
- Conduct requirement gathering sessions, workshops, and solution walkthroughs.
- Configure product workflows, questionnaires, user journeys, and implementation setups.
- Coordinate pilot launches, UAT, production rollout, and post go-live support.
Technical Coordination
- Work closely with Product, Engineering, and AI teams for integrations and deployment.
- Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
- Assist clients with technical discussions around APIs, data flow, and integrations.
- Troubleshoot implementation issues and coordinate resolution across internal teams.
- Track dependencies, timelines, and delivery milestones.
Customer Communication
- Act as the primary implementation SPOC for customers.
- Conduct training sessions for business and operations teams.
- Translate technical concepts into simple business language.
- Provide regular project updates, MOMs, trackers, and escalation management.
- Build strong relationships with client stakeholders across business, operations, and technology teams.
Required Skills & Qualifications
Technical Understanding
- Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
- Ability to understand and explain technical concepts to non-technical users.
- Familiarity with implementation/project management tools and documentation.
Preferred Background
- 2–6 years of experience in:
- SaaS implementation
- Solution engineering
- Technical account management
- Product implementation
- Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.
Ideal Candidate Profile
- Tech-savvy but business-oriented.
- Can coordinate between customers and engineering teams effectively.
- Strong ownership mindset.
- Structured and process-driven.
- Comfortable traveling for client meetings/go-lives if required.
- Able to manage ambiguity in fast-growing startup environments.
Role & Responsibilities
Development of Core JavaScript libraries.
Writing reusable code or modules that can be used across all the JavaScript libraries.
Talking about your work - we love open source software, we heavily use them, and talking about how we use them is the least we can do to help the community. See our engineering blog and our GitHub page
Ideal Candidate
6-8 Years of Experience
Passion for writing Vanilla JavaScript
Strong knowledge and experience in JavaScript, HTML, and CSS.
Work Experience with TypeScript
Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering, etc.
Deep understanding of how the browsers work.
Regard for optimizations that focus on delivering content to the user as quickly as possible.
Awesome Debugging Skills.
Passion to write automated tests to verify the working of libraries (You can’t possibly verify things on all devices and all browsers manually). We use Cypress for this.
Understanding the similarities and differences across browsers (young and old).
Experience in writing modular JavaScript code
Knowledge of high-level programming concepts like promises, and data-binding.
Passion to stay up to date with the constantly evolving world of front-end development.
We are looking for a skilled .NET Developer to design, develop, and maintain high-quality web applications and services. The ideal candidate should have strong experience in Microsoft technologies, including .NET Core / .NET Framework, C#, and ASP.NET, along with a good understanding of front-end technologies and database management. You will be responsible for building scalable solutions, writing clean and efficient code, and collaborating with cross-functional teams to deliver robust applications.
The role requires expertise in developing RESTful APIs, working with relational databases like SQL Server, and following best practices in software development, including code reviews, testing, and deployment. Familiarity with modern frameworks, cloud platforms (such as Azure), and Agile methodologies will be an added advantage.
Job Synapsis
Are you a passionate person who is willing to thrive in the field of Human Resources in a Product based company? Are you an avid learner who just wants to excel in the role as an HR? We believe you are the right choice of talent we are looking for.
To us, smooth operational activities is key theme for thriving business. It implies that HR Operations duties will involve managing employee activities such as employee relations, Training & development, employee engagement, grievance’s, Performance Appraisals etc.
Responsibilities
- Monitor internal HR systems and databases
- Act as a consultant to managers and staff regarding policies and procedures
- Address employees’ queries on issues related to compensation and all other relevant topics
- Prepare employees for assignments by establishing and conducting orientation and training programs
- To conduct timely various employee engagement activities
- Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors
- Asses and maintain employee benefits programs and inform employees of the same
- Complete HR operational requirements by scheduling and assigning employees; following up on work results & nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance & timely feedback
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management.
- Manage employee benefits, including broker/ vendor relationships, enrolment, claims resolution, and general employee inquiries
- Manage the employee onboarding and offboarding processes to enhance new and departing employee experience
- Recommend new approaches, policies and procedures
- Act as the primary HR point of contact for all ISO & Internal audits and work with internal teams and manage HR compliance documentation, process and audits
- Other duties as assigned.
What we are looking for…
- Fresher to 1 years of related HR operation’s experience required, with prior experience with product based or startup will be plus.
- People oriented and results driven.
- Strong communication skills.
- Knowledge of any HRMS.
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation, and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of labour law and HR best practice.
- Degree in Human Resources or related field

Quality Assurance & Testing Head
Location: Thane Role
Requirement:
• 17 -22 years of experience in Manual & Automation Testing in Payments Domain
• Extensive experience in ATM, Payment and Cards domain. Sound knowledge of Payment schemes/networks and certification process
• Strong technical knowledge in Payment Applications, Infrastructure and Automation tools
• Good communication skills and stakeholder management
• Experience in leading end-to-end medium to large projects for entire Testing life cycle which includes efforts estimation, scheduling, defining test strategies and aligning various delivery streams to the strategy encompassing transformational thinking with agile approach
• Ability to take ownership and accountability for Testing deliverables which include Test Strategy, Environment setup Test Plan, Test Scenarios/cases/results,
• Experience in driving automation testing across all workstreams to improve the efficiency of overall testing cycle which includes design and develop reusable and robust automation assets.
• Experience in managing a large team. The role will lead a team of 40 plus employees which includes Managers, Team Lead and Test Engineers and provide mentorship and career guidance.
• Stays abreast of QA & Testing best practices and the latest available tools, frameworks, and standards.
- Collaborating with the product team to understand the requirement
- Managing Design and development of the product
- Ensuring code quality, security and extensibility
- Following the agile development cycles
- Conducting performance tests and optimization of the code based on the results.
- Debugging and troubleshooting of technical issues
- Helping the support team to resolve external user issues
Desired Candidate Profile
What you need to have:- B.Tech /B.E.; M.Tech; MCA
- Strong at OOPS, Java/ J2EE, JAX-RS, JDBC, RESTful Web Services, Data Structures, Queues, Multi-Threading etc.
- MySQL and Mongo database knowledge
- Basic understanding of AWS Cloud
- Must have worked on highly scalable and available systems
- Good at adapting and understanding architecture and overall design of the system
- Exposure to design patterns is a plus
- Must have exposure to agile development
- Experience of creating and maintaining system documentation such as architecture, design, deployment plan etc.
- The candidate must have excellent technical skills and must be willing to learn
- new technologies on the go.
- Good at communication
- Good Exposure to Kafka and Redis
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Roles and
Responsibilities
As an Android developer, you are responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will be responsible to identify and correct bottlenecks and fix bugs. Require d Technical & Professional Skills
1. Strong knowledge of Android SDK, Versions of Android, and how to deal with different screen sizes.
2. Strong Understanding of Full Mobile development life cycle, Android Architecture, SDK, and SQLite DB.
3. Develop App with MVC, MVP and MVVM Architecture.
4. Strong OOPs Fundamentals, Java, REST/JASON, Web Services.
5. Experience with third-party libraries and APIs like location aware apps, google maps, etc.,
6. Expertise in app memory management, multithreading, networking & Security.
7. Proficient understanding of code versioning tools, such as Git.
8. Ability to work in a fast-paced agile development team.
9. Familiarity with continuous integration.
10. Familiarity with designing Native and Hybrid Android Applications.
11. Demonstrated communication skills in a customer/stakeholder facing environment.
12. Must be self-directed, resilient and creative.
We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.
To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js-based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- At least two years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
This will primarily be for Microsoft Windows Operating Systems.
He / She will be responsible in design, coding, and testing software components.
Requirements:
- Experience in Windows NDIS networking driver development.
- Experience in developing and maintaining of Network drivers and/or IWARP drivers and/or TCP offload drivers and/or iSCSI drivers and/or FCoE drivers is preferable.
- Experience in analyzing and debugging kernel crash dumps.
- RDMA/IWARP/RoCE, TCP offload, iSCSI, FCoE, FC, Networking device drivers.
- Good knowledge in TCP/IP.
- Performance tuning, crash dump analysis, solving critical customer issues








