Customer Experience

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Good knowledge of highly scalable server-side development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript (Angular/React)

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and Typescript expertise with Angular Framework

.    Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance. 

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

### Responsibilities:

* Collaborative Development:

 - Work closely with Product, UX/UI, and Backend teams to design, build and extend consumer facing products, platforms, and features.

* Reusable Components:

 - Develop reusable iOS software components for our platform, ensuring modularity and maintainability.

* Continuous Integration and Delivery:

 - Collaborate with QA to implement CI/CD pipelines for automated and manual testing, ensuring app releases maintain high standards.

* Performance Monitoring:

 - Monitor the performance of live apps, continuously improving code quality and user experience.

* Innovation and Evaluation:

 - Stay updated with new mobile methodologies and technologies, evaluating their potential integration into our development process.

### Requirements:

* Proven Experience:

 - Demonstrated experience in developing mobile applications, specifically on the iOS platform using Swift.

* Modern Development Practices:

 - Up-to-date knowledge of modern iOS programming paradigms and experience with native app development.

* API and SDK Expertise:

 - Experience in API design, SDK architecture, and the mobile software lifecycle development practices.

* UX/UI Design:

 - Strong exposure to UX/UI design with experience in creating intuitive apps with pixel-perfect interfaces.

* Computer Science Fundamentals:

 - Solid understanding of algorithms and data structures.

* Methodologies:

 - Familiarity with SDLC and Agile methodologies.

* Startup Experience:

 - Prior experience working in a startup environment is a plus.

About Learning Routes

Learning Routes is one of the leading education services startups catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.

As Learning Routes, we are here to administer a flawless curriculum to the ones who are aspired to pursue their post graduate, diploma or certification programs from premium management universities. Reaching out to an individual, making the process user-friendly, having cutting edge innovations and giving a beneficial network of experts are just the bases of what we grant!

Industry: Education Sales Industry

Education: Graduation/Post Graduation

Work Experience : 0 – 3 years

Job Type : Full Time

Department / Functional Area of the Job: Sales /Business Development.

Job Responsibilities:

•           Connecting and Counseling working professionals for Career Development      Programs.

•           Calling the leads and database and convert to sales.

•           Promoting management programs as per the profile of the candidate

•           Maintaining connect with the candidates through meetings, calls and mailers.

•           Maintaining Database and records of the candidates

•           Achieving the assigned Targets on monthly basis.

•           Following Pre and Post Sales procedures.

•           Actively contribute as a team player to encourage sales.

Skills Required:

•           Competency in sales

•           Self-motivated and goal-oriented, desire to deliver results

•           Passionate about sales

•           Ability to adapt and grow in a competitive environment

 Thanks and Regards

 Tripti Joshi

 GL Talent acquisition Executive

We are hiring Full Stack Developer - at W2S Solutions - 3 to 6 years of experience.

Industry: IT-Software / Software Services

Role: Software Developer

Location: Chennai/Coimbatore

Salary: Best in the Industry

Job Description:

• Lead a team of Full Stack Developers in building Cloud Products/Solutions Participate in R&D activities led by architects
• Frond end: React JS, AngularJS, Angular 4 and above with deep knowledge of PureJS and DOM.
• Hands on experience in Node JS, MongoDB, Express JS.
• Should have good experience in Python, MySQL, Postgresql and Django.
• Must capable to handle projects alone.
• API development with REST knowledge is must.
• Cross platform mobile app development is nice to have.
• Should have handled projects in Agile methodology
• Strong knowledge of software implementation best practices
• Strong experience in designing and working with MVC and 3 tier architecture and Single Threaded Event Loop Model.

Desired Candidate Profile:

• Ability to quickly learn new concepts and software is necessary
• Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit exceptional relationship management skills
• Strong organizational and project management skills.

Note: Looking for Immediate Joiners

We are seeking a highly skilled Opencart Developer to join our dynamic team. The successful candidate will be responsible for designing, developing, and maintaining high-quality e-commerce websites using the Opencart platform. As an Opencart Developer, you will work closely with our team of designers, developers, and project managers to ensure that all projects are completed on time and to the highest quality.

Key Responsibilities:

• Develop and maintain Opencart website
• Customization
• Design and implement custom Opencart themes
• Develop custom Opencart modules and extensions
• API Integration
• Payment Gateway Integration
• Troubleshoot and debug Opencart websites
• Optimize website performance and speed
• Collaborate with the team to ensure website functionality and user experience
• Stay up-to-date with the latest Opencart and PHP development trends and technologies
• Testing Knowledge
• Maintaining Hosting & Server

Qualifications:

• A minimum of 1-year experience in developing Opencart websites using PHP
• Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript
• Experience in developing custom Opencart themes and modules
• Experience in troubleshooting and debugging Opencart websites
• Strong problem-solving and analytical skills
• Excellent attention to detail and ability to deliver projects on time
• Good communication and interpersonal skills

Education:

• A degree in Computer Science, Information Technology or a related field is preferred but not mandatory.

Responsibilities:

• Developing new user-facing features using JavaScript framework React JS.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code which works across platforms.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Should be able to take initiatives and ownership and build the products from scratch.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Thorough understanding of React.js, JavaScript, HTML, CSS and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e. g., Immutable.js ).
• Knowledge of isomorphic React is a plus.
• Familiarity with RESTful APIs.
• Knowledge of functional and object-oriented programming.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools such as GIT.

• 5+ years of experience in software engineering
• A background in front-end web development and/or API development.
• Demonstrated competency in one or more of the following: JavaScript, TypeScript, React/Redux, AngularJS,  or comparable JavaScript MVC framework.
• Demonstrated competency in one or more of the following client-side build tool: Webpack, gulp, jspm
• Have a good understanding of what good UX and UI design are.
• Experienced in client-side framework/technologies before such as: React, AngularJS, jQuery, HTML, CSS
• Experienced in using client-side build tools such as gulp, WebPack, JSPM, NodeJS, and other CLI is a plus
• Understand how to get good performance on UI implementation (time to interaction, bundling, and splitting resources)
• Some previous work portfolios would be great.
• Good knowledge of how to use source control systems like git and GitHub.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

Role : Sr. Android Developer / Android SDE-II 

Experience : 4+ Years in Android Development

Location : Bangalore / Currently WFH but resuming office from 1st Mar’2021. 5 Days Working.

Education Qualification : Tech/B.E 

Skills :- Android App Development. Exposure to Java, Knowledge of Android SDK, SQLite, familiarity with RESTful APIs and Must have written Unit , Integration and UI Test Cases

Sr. Android Developer 

We are looking for strong technologists who are passionate about solving complex and

challenging problems. You should be  excited about your work and  making an impact on millions of customers. If you love working on latest  technologies, delivering valuable and quality

products with the sense of ownership then this is the place for you :)

Key Responsibilities:

• Participate in architecture, development, testing, implementation, maintenance and documentation of our Android apps
• Ensure the performance, quality, and responsiveness of application.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Maintain the high quality levels of code and various documentations as per phase of project.
• Own end-to-end quality of deliverables during all phases of the software development lifecycle.
• Continuously discover, evaluate, and implement new technologies to maximize   development efficiency

Requirement : 4+ years of software engineering and product delivery experience, with strong background in Android App Development.