
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

Similar jobs
Principal Accountabilities :
1. Good in communication and converting business requirements to functional requirements
2. Develop data-driven insights and machine learning models to identify and extract facts from sales, supply chain and operational data
3. Sound Knowledge and experience in statistical and data mining techniques: Regression, Random Forest, Boosting Trees, Time Series Forecasting, etc.
5. Experience in SOTA Deep Learning techniques to solve NLP problems.
6. End-to-end data collection, model development and testing, and integration into production environments.
7. Build and prototype analysis pipelines iteratively to provide insights at scale.
8. Experience in querying different data sources
9. Partner with developers and business teams for the business-oriented decisions
10. Looking for someone who dares to move on even when the path is not clear and be creative to overcome challenges in the data.
About myHQ by ANAROCK
myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving.
Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform. Present across 10 cities, enabling tens of thousands of people to make magic everyday. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work any-where and any-way they like.
About the role
myHQ is looking for experienced, enthusiastic product designers to join our core product team. You will be working closely with marketing, user-research and engineering teams to architect, build & design systems that deliver an intuitive user experience.
If you join us, you’ll be an early member and help shape:
-
Our company culture & product practices
-
Building the product and design team at myHQ
-
The direction & focus of our products
This is an exciting opportunity if you are looking to grow your career and working at a growth stage product company
Key Responsibilities
-
Execute on the product you design from start to finish.
- Present and communicate your designs to the team and the greater organisation to build consensus around your concepts.
- Create wire-frames, beautiful mock-ups, rapid prototypes, and help implement your designs to pixel perfection.
- Test, learn and iterate on everything you do.
- Work closely with the Engineering, Product, and Marketing team.
- Ability to produce functional prototypes.
-
Great understanding and empathy towards users.
- Humour, humility, and curiosity
- 2+ years of professional experience.
- Expertise at using tools like Sketch, Invision, Figma
Nice to have
-
Previous experience at working at a start-up
-
Exposure to designing cross-device experiences (desktop, mobile web and mobile apps).
-
A history of working on side/hobby projects
People & Culture
-
You’ll have the freedom to execute, work in an open culture with passionate co-workers
-
You’ll get to work with a performance oriented team driven by ownership and open to experimentation
Other Perks / Benefits
-
Comprehensive term and health insurance for you and your dependents
-
Paid maternity / paternity leave to let you spend valuable time with your loved ones
Frequently Asked Questions
What’s the interview process like?
The interview process consists of 2-3 technical rounds discussing your (i) portfolio and previous work (ii) design process, user understanding and (iii) product / design critique. Sometimes there may be an optional short design assignment involved. This is followed by a 30 min cultural fitment round. In the interview we try to understand your skills in visual design skills, UX design and product thinking.
Talent Acquisition Specialist
Who are we?
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app
OneScore (Over 10 million downloads): http://www.onescore.app/">www.onescore.app
What you will do:
- Execute new ways of attracting and hiring tech and product talent - PAN India across various technologies.
- Manage complete recruitment life cycle (Source > Screen > Interview > Hire)
- Conduct interview assessments combining various methods including technical assessments.
- Building a healthy talent pipeline across the tech/ product domain.
- Deliver exceptional candidate experience throughout the process.
- Collaborate with the HR team, delivering on key internal SLAs.
- Ability to conduct market intelligence in sourcing candidates, mapping, negotiating offers and decision-making.
- Manage vendor relationships.
Who you should be?
- Passionate about technology, hiring and networking with people.
- Minimum 3 to 5 years of Technical recruitment experience (preferably with Product/ Fintech Companies/ startups).
- Comfortable working with a fast-paced startup environment.
- Skilled with G-Suite applications, preferably ATS experience.
- Preferably someone with a technical education background.
- Strong communicator and go-getter.
Work Location: Aundh, Pune office (the role is on-site with WFH flexibility owing to environment and business drivers)
2. Responsible for gathering system requirements working together with application architects
and owners
3. Responsible for generating scripts and templates required for the automatic provisioning of
resources
4. Discover standard cloud services offerings, install, and execute processes and standards for
optimal use of cloud service provider offerings
5. Incident Management on IaaS, PaaS, SaaS.
6. Responsible for debugging technical issues inside a complex stack involving virtualization,
containers, microservices, etc.
7. Collaborate with the engineering teams to enable their applications to run
on Cloud infrastructure.
8. Experience with OpenStack, Linux, Amazon Web Services, Microsoft Azure, DevOps, NoSQL
etc will be plus.
9. Design, implement, configure, and maintain various Azure IaaS, PaaS, SaaS services.
10. Deploy and maintain Azure IaaS Virtual Machines and Azure Application and Networking
Services.
11. Optimize Azure billing for cost/performance (VM optimization, reserved instances, etc.)
12. Implement, and fully document IT projects.
13. Identify improvements to IT documentation, network architecture, processes/procedures,
and tickets.
14. Research products and new technologies to increase efficiency of business and operations
15. Keep all tickets and projects updated and track time in a detailed format
16. Should be able to multi-task and work across a range of projects and issues with various
timelines and priorities
Technical:
• Minimum 1 year experience Azure and knowledge on Office365 services preferred.
• Formal education in IT preferred
• Experience with Managed Service business model a major plus
• Bachelor’s degree preferred
- Developing and implementing HR strategies and initiatives aligned with the overall business strategy
- Bridging management and employee relations by addressing demands, grievances, or other issues
- Enabling current and future business needs through the development, engagement, motivation, and preservation of human capital
- Developing and monitoring overall HR strategies, systems, tactics, and procedures across the organization
- Nurturing a positive working environment
- Overseeing and managing a performance appraisal system that drives high performance
- Managing compensation and benefits program
- Doing Training needs analysis and creates a structured training program across all cities
- Creating HR Analytics & Dashboard on HR metrics for the consumption of the Senior Leadership team
- Taking ownership of HR Business partnering across all functions
Desired Candidate Profile
What you need to have:- Prior experience of 10 - 12 yrs in HR domain
- Proven working experience as strategic HR, preferably in start-ups.
- Ability to multitask and expertise in working in ambiguous situations.
- Strong Interpersonal skills and ability to connect the dots.
- Proven expertise in human resources metrics & HR systems and databases
- Ability to articulate strategy in the simplest form.
- Effective skills in storytelling and presenting it to the higher management.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labor law and HR best practices
1. Java developer
Technology- Spring Boot, Hibernate, Rest Api, Microservices
Experience- 3+ to 7 years
2. Profile- NodeJS Developers
Technology- NodeJS, ExpressJS, MongoDB, MySQL, PostgreSQL
Experience- 4 to 8 years
3. Profile- ReactJs Developers
Technology- Reactjs, Redux, Html, CSS, Javascript
Experience- 3 to 7 years
4. Profile- Android Developers
Technology- Android, Java, Kotlin, Flutter
Experience- 3 to 6 years
Qualification- BCA, MCA, BSC.IT, MSC.IT, Btech.IT, Mtech.IT or Relevant Experience in the same field.
Notice Period- Immediate Joiner or Max in 15 days.
Salary- Good Hike on Current CTC.
Organization- LDT Technology
Company's website link- http://www.ldttechnology.com/
Location- Zirakpur [Mohali] near Chandigarh

- Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
- Revenue generations through Cross Selling products & Interest Collection.
- Maintain good relationships with clients so that the business can
maximize the value of those relationships.
- Customer Relationship and Follow-up.
- Maintenance of important registers and daily reports.
- Cash Management and accounting.
- CASA management (Current Account /Savings account )
- Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.







