● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
Similar jobs
Position: Sales Manager (Building Material- Blocks, ALC Wall panel)
Location: Ahmedabad, Indore, Baroda, Mumbai
Experience: 5+ years in Building Material Industry like Bison Panel sandwich panels boards Tile adhesive Putty Block fix Marble Granite Stone Pipes Ceramic (Note: Work experience in cement RMC will not considered)
Salary: negotiable
Industry: Building Material
Age- 35-50
Job Duties :
· Building the sales processes and infrastructure to support the rapid growth.
· Maintain strong developed relationships with customer
· Managed budget planning and forecasting for implementing a target sales strategy
· Leveraged key analysis insights & team approach to drive organizational improvements and implementation of best practices in sales & marketing
· Be part of the senior team to help refine the go-to-market strategy
· Working independently as well as team player.
· Maintain strong developed relationships with customer
· Responsible for creating sales and marketing plan and identifying the market fit/segment.
Required Qualification & Experience:
· At least 7 years’ experience in Building Material like Bison Panel sandwich panels boards Tile adhesive Putty Block fix Marble Granite Stone Pipes Ceramic (Note: Work experience in cement RMC will not considered)
· Minimum age required 35 Year
· Good technical sales/marketing skills communication skills
Mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
Satish: 88 5 1O1 81 6 2
● Sales: Provide information & value proposition to prospective customers thereby converting leads into paid customers.
● CRM: Actively use & update the CRM tools to ensure the data accuracy of reports & smooth transition of leads between
teams.
● Feedback: Provide customer feedback to the founding team.
The role is based in Bangalore, India. The role will be required to work out of the office in Indiranagar.
What do we need?
The ideal candidate is someone who –
● Has excellent communication & influencing skills
● Disciplined & follows processes
● Is customer-oriented and never over-promises
● Is a team player, works well in groups & optimizes for the team
● Is comfortable with ambiguity
What’s in for you?
1. Be part of the founding team
2. Work with the most experienced founders from the industry & learn from the best.
3. Accelerated Career Growth opportunities
4. Be part of innovation in the space of performing arts.
5. Be part of a growing organization and grow with the organization.
Job Requirements
Minimum Requirements:
To perform this job successfully, the individual must have the following experience:
- Bachelor’s degree in management information systems, computer science, and/or business, or equivalent work experience.
- You have experience with developing, maintaining and supporting production applications which have live users using Angular.
- You have experience with State managment and NgRx (ideally) or any other framework
- You are NOT a fresh graduate with no production experience
- You have excellent English speaking skills
- Strong understanding of the DOM, HTML5, CSS3 and JavaScript
- 3+ years of in-depth experience with Angular (2/4/8/x)
- 1+ years of experience with additional web libraries and frameworks. Preferred: NgRx, Rx.js.
Additional Skills Desired
- Ability to be empathetic and form strong working relations with your team members.
- Strong understanding of debugging and ability to quickly debug code, find problems and produce fixes.
- Experience with Responsive Web Design (RWD) patterns
- Experience with unidirectional data flow patterns (Redux, etc.)
- Experience with RxJS or other Reactive programming techniques/libraries
- Experience using ES2015 (ES6) and TypeScript 2.x
- Indepth experience in using GIT and understanding of GIT workflows Experience in building and maintaining a reusable components library in angular
- An excellent eye for detail to bring our products designs to life using pixel perfect styling, interactions and animation.
- Familiarity with agile development practices (a/b testing,unit testing,continuous deployment,continuous integration,scrums) and worked in a product driven environment.
- Excellent written and verbal communication skills to communicate technical concepts to a wide variety of audience.
- Proven ability to work with designers and other non-technical and technical team members (wireframes, rapid prototypes, PoC’s, white boarding)
- You will be responsible for the entire recruitment process. You will work in sourcing the right candidate for the right job using multiple sources - social, online, offline, etc. plus College Campuses.
- You will plan, schedule, and oversee all our interviews and ensure it follows a process and schedule.
- You will create talent pipelines for our immediate and future requirements.
- Acquire potential candidates through various online channels (LinkedIn, Indeed, Glassdoor, Naukri, etc.) plus Engineering College Campuses
- Proactively promote and lead activities for adoption of company values for a positive office culture.
- Be a thought partner to the leadership team in developing and maintaining a strong culture
- Provide useful data to help guide decision making, and allow the company to scale effectively and efficiently.
- Develop, promote, and implement opportunities for skills and professional development of team members.
- info at teansoft.com your profile
This person MUST have:
- B.E Computer Science or equivalent
- Cloud architect with hands on development background.
- Build a collaborative relationship with different stakeholders
- Experience on React JS and Python Programming
- Exposure to Python/Django + NodeJS + ReactJS
- Ensure and drive completions of all committed tasks and deliverables
- Run daily stand-ups and bring teams into an agile cadence of frequent iterations
- Increase team productivity by removing obstacles and keeping processes lean.
- Able to prioritise different tasks and communicate it to the different verticals of the organisation.
- Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
- with a focus on simplification and productivity.
- Excellent written and oral business communication and people skills.
Experience:
- Min 7 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location:
- Remote
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for a client based out of the US.
Role
We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end.
Responsibilities
- Develop user interfaces for modern rich internet applications with the latest Front End Technologies
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for React JS and React Native projects
- Develop application code and unit tests in React Native.
- Ensuring high performance
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 4+ years of experience with React and React Native
Good working knowledge of Firebase - Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Hands-on and implements complex React JS and React Native modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Develop, implement and manage the company’s social media strategy
- Manage and oversee social media content
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
- Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
- Stay up-to-date with current technologies and trends in social media, design tools and applications.
- Monitor and evaluate performance across the company's social channels in order to improve engagement.
- Execute quarterly marketing plans to meet overall business targets.
We want a team member who strives to develop a first-class codebase using best practices and be proficient in Angular, Asp.NET, MVC, Asp.NET Core, SQL, JavaScript, jQuery.
Responsibilities:
The candidate would be responsible for client interaction, understanding requirements, coding, designing architecture, and scheduling on the ASP.Net platform
Design, develop, and maintain both new and existing code
Translate mockups and wireframes into functioning front-end code
Write and maintain documentation for new and existing features
Keep up-to-date on best practices and new technologies
Work with Product Management to analyze requirements
Collaborate on technical architecture and design
Meeting both technical and consumer needs
Staying abreast of developments in web applications and programming languages
Requirements:
5+ years of minimum total work experience
Minimum 3+years experience in Asp.NET
Minimum 2+years experience in Asp.NET Core
Hands-on experience of AJAX, HTML Bootstrap CSS JavaScript jQuery skills is required.
Ability to handle complex application features, prepare technical designs, and write the program.
Strong understanding and hands-on experience of ASP.NET with maintaining MS SQL Server objects and handling performance issues
Having experience in any ORM (Microsoft entity framework or LinqToSQL).
Candidate must have strong hands-on OOPS concepts and should have Strong programming skills.
This job is also known as ASP.Net developer, Angular developer, etc.
Benefits-
Flexible work hours
Work-Life Balance
Employee friendly work culture
Rapid growth, learning opportunities, and talent development
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
- To provide outstanding services and ensure customer satisfaction.