Customer Experience at Clean Label Active Nutrition brand · Mumbai · 2 - 6 years · ₹7L - ₹10L / yr · Posted 11 Nov 2021

● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

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Type: Full-time
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We're looking for a talented Frontend Developer with React and Expo experience to join our product team. You'll own the frontend across web and mobile, crafting intuitive interfaces and seamless user experiences using a shared React codebase.
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- Translate Figma/design mockups into pixel-perfect, accessible UI components
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Required Skills
- 6–12 years of frontend development experience
- Strong proficiency in React.js and React Native
- Hands-on experience with Expo (managed or bare workflow)
- Solid command of JavaScript / TypeScript
- Experience with CSS-in-JS, Tailwind CSS, or styled-components
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Nice to Have
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- Competitive salary and equity
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- Learning & development budget
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Required Qualifications:
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Desirable Qualifications:
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