Customer Experience

Here is your JD with the company name removed and only the technology names kept:

Role Summary

Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.

Key Responsibilities

• Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
• Support and maintain enterprise integrations, message flows, and interfaces
• Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
• Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
• Conduct Root Cause Analysis (RCA) and provide permanent fixes
• Manage UAT testing, production deployments, and release activities
• Perform certificate renewals, patching, and vulnerability remediation
• Reprocess failed messages/transactions to ensure business continuity
• Update configuration properties (for example, UDP properties) in production
• Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
• Prepare Weekly and Monthly Service Reports (WSR/MSR)
• Provide on-call and weekend support as per rotation
• Debug message flows and optimize ESQL for performance improvements
• Support SOAP and REST-based integrations
• Work with monitoring tools to ensure alerting and ticket generation
• Collaborate with application teams, architects, and DevOps teams
• Ensure adherence to operational standards and best practices

Desired Experience

• Minimum 3+ years of hands-on experience in ACE / IIB support or development
• Experience supporting production-critical environments
• Exposure to Agile / Scrum delivery models
• Experience working in 24x7 support environments
• Strong documentation and communication skills

This is a remote position.

SyncEzy is a SAAS integration company and we build deep integrations between the world's leading applications. We are looking to expand our integrations to other areas and are looking for Four Experienced Developers to join our team.

Senior Laravel / PHP Full Stack Developer - Work from Home/ Remote Role

The right candidate will:

• Have developed integrations or applications using the Laravel Framework and Microservices.
• Develop deep functional integrations between applications using publicly documented APIs.
• Have a strong experience using tools like Postman to consume APIs from Salesforce, Zoho, Mailchimp, Infusionsoft, Xero, Quickbooks, Shopify, Procore, simPRO, or similar apps.
• Solve complex performance problems and architectural challenges. Work on bug fixing and improving application performance.
• Understand business requirements based on spec sheets and build deep functional integrations
• Work well with the existing team of developers
• Have demonstrable knowledge of web technologies including PHP Laravel framework, Angular, NodeJs
• Experience with SOAP, REST, and other APIs
• Experience with OAuth, Managing Security, and access tokens, encryption, Single Sign-On.

Recruitment Process:

Round 1: Only shortlisted candidates will be contacted for a video conferencing interview.

Round 2: Shortlisted candidates will be asked to Software Development Test assignment task, You will be paid for up to 8 hours based on the time taken to complete the task.

Round 3: Personal Interview / Meet the team / Offer if successful.

* Less than 5 years experience? Please do not apply for this role.

** If you are not prepared to do a programming test, Do NOT APPLY.

*** Working from Home is mandatory, we do not have a physical office!

Requirements:

Must-Have Skills:

• Minimum 5 years of hands-on experience with Laravel framework.
• Minimum 3 years experience with public APIs of world-leading applications like (Salesforce, Zoho, Mailchimp, Xero, Quickbooks, Shopify, or more)
• BS/MS degree in Computer Science, Bachelors in Engineering IT / Computer Science. BCA in Computers, B.Sc in Computers, B.Tech/B.E. in Computers
• PG Diploma in Computers, MCA in Computers, M.Tech in Computers, MS/M.Sc(Science) in Computers.

Must have requirements for all Remote Roles with SyncEzy

• A very good internet connection 50mbps minimum. (Please do a speed test BEFORE applying)
• A proper work desk/setup at home and a quiet place to work.
• A Laptop / Computer during your probation period, we will provide company hardware laptop / PC, Headphones, standup desk, etc. upon confirmation.
• Excellent English communication skills, written and verbal

Compensation:

CTC: 8 lacs to 10 lacs

Benefits

A TRUE Remote / Work from the Home position. We are a Global Remote company and have been remote working long before it was made popular by COVID. We have staff dispersed across 4 countries and 15 cities. We pride ourselves on running a flat organization, with a friendly easy-going culture.

Competitive Salary + All the below

• Allowance for Internet / Phone costs
• Company Hardware provided after completing probation.
• Flexible, family-friendly & fun work environment
• Continuous development and education allowances.
• Flexible Remote work from anywhere (As long as you have good internet and communication)
• Excellent growth opportunities, and growth into leadership for the right candidate.
• Generous policies around leave / social and training allowances
• End-of-year bonuses based on company + Individual performance.
• Zero Commute, Work while you work, play while you play. Perfect Work / Life balance.

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Responsibilities

·  You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences to our customers.

·  With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.

·  You will identify functional /non-functional issues and come up with creative resolutions from test automation.

·  You are responsible for adhering to best QA Automation practices and improving the quality of the products continuously.

·  You are responsible for creating reliability that enables and validates high quality releases at a fast place.

·  You are responsible for creating and executing automation scripts on multiple platforms on Desktop, Mobile-Web and devices (iOS and Android app).

·  Collaborating with QA Analysts and Software Developers to develop solutions.

·  Experience with Agile Scrum process.

Desired Skills:

·  You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.

·  Strong coding skills and OOD/OOP knowledge.

·  You should have around 2 -5 years of experience in test automation of Web/Mobile either.

·  You should have exposure to distributed systems or web applications/mobile applications.

·  Strong understanding of various testing cycles and release activities.

·  You should have working knowledge with one or more functional tools.

·  You must be aware of frameworks like Page Object Model, Funtional object model.. etc.

·  Good to have working knowledge on performance testing and API testing tools like jmeter, Postman and Rest-assured.

·  Experience participating of setup of test automation as part of CI/CD pipelines.

·  Proficiency in programming languages in Java.

·  You should have strong experience in Selenium, appium, rest-assured.

Qualifications

·  Bachelor's degree in CS/IT/EC/ or a any Related field.

·  Previous experience as a test automation engineer (at least 2 year as SDET)

·  Excellent mathematical and problem-solving skills.

·  Highly accurate and detail-oriented.

·      Utilize various sourcing methods such as job boards, social media, networking, referrals, and other creative means to identify and attract potential candidates for non-IT roles.

·      Conduct initial screenings and interviews to assess candidates' skills, qualifications, and cultural fit for the organization.

·      Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.

·      Evaluate candidates' suitability for the position based on their experience, qualifications, and alignment with the company's values and culture.

·      Maintain positive relationships with candidates, keeping them informed throughout the hiring process and providing timely feedback.

·      Utilize applicant tracking systems (ATS) or other tools to manage candidate data and maintain accurate records of the recruitment process.

·      Extend job offers to successful candidates and facilitate the onboarding process for new hires.

·      Stay updated on industry trends, job market conditions, and recruitment best practices to enhance sourcing strategies and candidate selection.

·      Collaborate with hiring managers and HR teams to understand the requirements and specifications of non-IT positions and develop effective recruitment strategies.

·      Ensure all hiring practices comply with relevant employment laws and regulations.

As a Content Writer at our company, you will:

• Write news articles, features, product reviews, and guides for our products.
• Be an integral part of our awards content stream and produce smart, attention-grabbing awards-focused news, features, and reviews.
• Write captivating headlines and teasers to ensure high content engagement across our site and key social media platforms.
• Review and refresh site content on an ongoing basis to ensure it is always relevant and optimized for the needs of our users.
• Ensure all published content meets our standards for accuracy, grammar, tone, and quality.
• Collaborate on projects with in-house specialists in data, marketing, SEO, and PR.
• Keep abreast of developments in digital media, content marketing, and social media content.

Job Requirements :

- Should have experience in supporting the application and infrastructure 24x7.

- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)

- Good experience on Java/j2EE application supporting and AWS infra supporting.

- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.

- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.

- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.

- Strong knowledge of Linux/Unix operating system.

- Good knowledge of scripting languages like Shell, Python.

- Good Knowledge of Databases like Mongo, Mysql, SQL Server.

- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.

- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus

- Strong verbal and written communications skills are a must

- Must have production support experience as the requirement is 24X7X365 production support.

 4 to 8 years of experience.

Certification A2 or any

Azure Component Provisioning.

Hands-on experience on configuring and troubleshooting application gateway firewall, load balancers, VM/Disk encryption, Azure vaults, network security group, web application firewalls.

Hands-on experience and troubleshooting on Azure Virtual Network Gateway, ExpressRoute,Azure chatbot services.

Hands-on experience on Azure Automation with hands skills in PowerShell.

Extensive knowledge of Windows Server operating systems and Active Directory.

Extensive knowledge of Linux operating systems (Centos and Ubuntu).

Installing, Configuring and Managing AD / DHCP / DNS Services.

Creating Group Policies and implementation as per standard procedures.

Install, secure, maintain, troubleshoot and upgrade Windows/Linux Server operating systems.

Knowledge of network architecture and design, network security, Web sites/Portal security and client/server security.

Experience with configuration management single sign on with azure active directory.

Server performance monitoring and apply the solution to increase the performance if needed.

Cost management and cost analysis.

Backup and disaster recovery administration.

SSL/App services certificates configuration with Linux and windows-based websites/portals.

• Very strong in HTML & mobile techniques;
• Strong knowledge of Codeigniter / Laravel;
• Front-end skills HTML, CSS, CSS3, CSS3 animations, JavaScript,bootstrap;
• Experience with Angular or React;
• Popular JavaScript libraries/frameworks e.g. jQuery, LESS / Sass;
• Back-end skills PHP, MySQL or equivalent language such as C#, java, etc.;
• Strong knowledge of source control e.g. Bitbucket, Github;
• Experience with deployment and configuration of common stacks (LAMP, MERN, MEAN)
• Ability to work with design files for web development needs;
• In-depth experience with MongoDB & MySQL, including SQL & PL/SQL, or NoSQL query building
• Knowledge of tools & frameworks such as Gulp, Grunt, Node, Composer, etc.
• Ability to work with APIs;
• Experience working with CMS systems e.g. Magento, Wordpress;
• Good knowledge of web hosting environments e.g. cPanel, AWS, Google;
• Python skills are a plus