● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
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If you love to work in an open culture and flat hierarchy environment where your thoughts, ideas and suggestion are valued? If you want to challenge yourself with technology problems and to go whatever way it takes to get them solved?then CodeAstu Technologies Pvt. Ltd. is right place for you. In return you will get salary which in general above market's average salary along with some exciting benefits.
Responsibilities:
- Work with customer and different stake holders to understand requirment
- Evaluate and test automation tools/libraries and develop a proof of concept with them
- Able to work as both manual and automation resources guide them and groom them.
- Able to do manual security testing to identify all possible weakness of the application as well as well aware of the tools available in the market
- Get involved in functional API testing using Postman or RestClient.
- Deep knowledge of test methodologies, writing test plans, creating test cases using JIRA.
- Raise defects with the development team, debugging issues with developers.
- Verify defect fixes
- Looking to continue career with hands on in software testing
Essential Skills
- Extensive knowledge of JIRA, Sprint and Scrum methodlogies.
- Knowledge of any programming language Java, Ruby, Python, Javascript
- Knowledge Selenium WebDriver, Cypress(Good to have)
- Knowledge of test development patterns like POM
- Knowledge of Git, bitbucket
- Knowledge of iOS and/ Android based Mobile App Testing. (good to have)
- Knowledge with any NodeJS based frameworks like Jest, Mocha (good to have)
- Good Communication & Written Skills. (Must have)
- BE-Computer/IT, MCS/MCA candidates can apply
MERN Stack Developer will work closely with the cross-team to discover effective and elegant solutions to complex problems.
· Excellent knowledge of HTML, CSS, Material-UI and Responsive.
· Strong concepts of Javascript, ReactJs, NextJS.
· Should have Excellent Experience of Node.js.
· In-Depth knowledge of Express Js, JavaScript, TypeScript,
· Should have experience in MongoDB, My SQL, GraphQL, and any graph Database
· Experience working with REST APIs, and Sockets.
· Ability to Identify and fix production and non-production application issues as a part of the deployment.
· Good Knowledge of AWS - Beanstalk, Cloud Watch.
· Good Knowledge of JSON, API, and JWT.
· Good to have Agile/JIRA/ Continuous Deployment experience.
· Ability and willingness to manage multiple projects/tasks.
Job Responsibilities:
· Should have completed B. Tech in IT / CS.
· Understanding accessibility and security compliance (Depending on the specific project)
· Understanding fundamental design principles behind a scalable application.
· Good communication and language skills.
· Strong focus on performance optimizations, caching, and scalability.
· Ability to deal well with ambiguous/undefined problems; ability to think abstractly
The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.
Responsibilities :
-
Work with development teams and product managers to ideate software solutions
-
Maintenance of Node.js Backend
-
Working with MongoDB to create various features
-
Troubleshoot, debug and upgrade software
-
Create security and data protection settings Requirements
-
Proven experience as a backend developer in Node.js or similar role
-
Experience developing desktop and mobile applications
-
Familiarity with common stacks
Requirements :
-
Hands on experience building end to end systems
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Minimum 1 yrs of experience with Javascript, Node.js and Mongo.DB
-
Good architectural & design skills
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Strong coding, data structures and algorithms
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The ability to own end to end responsibility - right from requirement to release
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The ability to produce bug-free and production grade code
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Experience and fine understanding of cross browser front end development issues
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Exhibit a deep understanding of server virtualization, networking and storage ensuring that the solution scales and performs with high availability and uptime
Developing language skills are very important for the overall growth of a child and more so when it comes to learning the English language. Our client is an edtech startup that has designed a product for children aged 3-12, making them proficient in reading, writing and speaking English.
Founded by alumni of MICA and IIM-Lucknow, the company is solving a major problem in India - 98% children up to grade 5 aren't able to speak in English. Through their app, a child gets access to a carefully curated collection of stories, language honing activities, monthly reading competitions, and daily positive news matched to their reading levels.
The company has received funding from prominent investors in the edtech space and has been awarded by institutes for innovation . Their flagship AI-based app is impacting the lives of thousands of children in 15 cities across India by enabling them to master the English language.
As a Inside Sales Leader, you will be responsible for ensuring that the English learning app reaches millions of kids across the world.
What you will do:
- Understanding our current platform and building confidence by working closely with cross-functional stakeholders
- Driving sales yourself as an individual contributor working closely with the marketing team to deliver results
- Ensuring conversion ratio from lead to payment as per target will need to be achieved
- Scaling to a revenue of 7L per month with the current courses that we run
- Building your sales team and winning confidence among them
Desired Candidate Profile
What you need to have:- 3 years of Inside Sales (CBC selling)- High Ticket Value
- MBA from Tier 1/ 2 colleges preferred
- Good in number crunching
- Analytical bend and strong decision making ability
- Ability to communicate and work together with all stakeholders
- Hunger for growth
- Good experience in App selling
Every parent wants the best for their child.
And we at LYFBUK are committed to helping parents to create the gift of a lifetime for their child, while also covering all their parenting needs.
We are looking for a Tech Lead (React Native/ReactJS & Node.Js) in Chennai, who can lead the development of all the front-end and back-end applications.
We are an early-stage company building our founding team, and we're looking for passionate members to work towards the vision of the company with their own ideas and approaches.
If you're ready to make it big Join Us.
Experience in .Net Framework , C# , WCF , ASP.Net ,
Well - versed with Javascript , Jquery , AJAX .
Good understanding of Razor , HTML , CSS
Facilitation and Business Analysis skills.
Estimation and Project Planning skills for enterprise level applications.
Excellent communication and technical leadership skills.