
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

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Core Responsibilities
Front-end Development:
o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.
o Utilize mapping libraries (e.g., Leaflet, Mapbox) to display geospatial data.
Back-end Integration:
o Work with APIs and manage data flow for project analytics and management.
o Enhance features for robust data handling and real-time project analysis.
Cloud Deployment:
o Deploy and manage web applications on AWS and similar platforms. o Optimize for performance, scalability, and storage efficiency.
GIS and Mapping Tools:
o Develop tools using GIS data like KML and Shapefiles.
Job role: Key Account Manager
Location: Bangalore & Mumbai
Experience Required: 12–14 years
About the Role: We are seeking a dynamic and experienced Key Account Manager to drive strategic growth and manage relationship for Banking and Fintech domain.
The ideal candidate will have a strong background in leadership, account management, and consultative selling, with a proven ability to align IT services with client needs and build long-term partnerships.
Key Responsibilities:
• Build and strengthen relationships with the strategic accounts in the Banking and fintech domain by aligning IT solutions with their needs and finding opportunities to increase revenue.
• Develop and execute strategic account plans tailored to client needs.
• Collaborate with cross-functional teams to ensure seamless delivery and client satisfaction.
• Conduct regular business reviews to identify upselling, cross-selling, and partnership expansion opportunities.
• Lead account mapping, connect with key decision-makers, and facilitate client visits to build a strong pipeline.
• Drive client satisfaction and foster long-term partnerships for sustained growth
Skills & Qualifications:
• Education:
o Bachelor's degree in Engineering.
o MBA in Sales & Marketing (preferred).
• Extensive experience in managing accounts in Banking and Financial services domain.
• Proficient in risk analysis, effort estimation, cost estimation, and budget/resource management.
• Strong expertise in working with enterprise customers, engaging in consultative selling, and nurturing client relationships.
• Proven ability to develop and execute account and territory plans to expand customer base.
• Skilled in managing sales pipelines, assessing opportunities, and driving transactions to closure.
• Adept at understanding client requirements, providing tailored solutions, and ensuring client satisfaction and retention.
• Strategic thinker with strong techno-commercial acumen and excellent interpersonal and negotiation skills

ASP .NET Frontend Developer
GormalOne is a social impact enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of digitally naive farmers. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that works on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.
We are looking for a Frontend .NET Developer with relevant experience of 2+ years to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.
As a Frontend Developer, you will ensure that our platform visitors can easily interact with the page. You should also be a team player with a knack for visual design and utility.
If you are also familiar with Agile methodologies, we’d like to meet you.
Roles & Responsibilities
- Work with development teams and product managers to ideate software solutions.
- Write code for effective integration with APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Write technical documentation.
- Translating designs and wireframes into high-quality code.
- Accessibility and performance optimisations of websites across devices.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model.
Basic Requirements
- Experience in .Net framework and Web APIs.
- Good knowledge of Design patterns.
- Excellent communication and teamwork skills.
- Great attention to detail.
- Organizational skills.
- An analytical mind.
Preferred Requirements
- Proven experience of minimum 2 years as a .Net Developer (Frontend) or similar role
- HTML, CSS, JavaScript, JQuery, AngularJS/Angular
- Razor, MVC/ASP.Net Core
- Web API integration
- Degree in Computer Science, Statistics, or relevant field.
Kindly note: Salary shall be commensurate with qualifications and experience
Please apply on RemoteHub: (Instantly Apply)
https://www.remotehub.com/jobs/details/website-developer-needed-64dd152bedae3a632b1f415c
Write well designed, testable, efficient code by using best software development practices
Create website layout/user interface by using standard HTML/CSS practices
Integrate data from various back-end services and databases
Gather and refine specifications and requirements based on technical needs
Create and maintain software documentation
Be responsible for maintaining, expanding, and scaling our site
Stay plugged into emerging technologies/industry trends and apply them into operations and activities
Cooperate with web designers to match visual design intent
- Telesales-Inbound/outbound
- Good communication skills
- Should know anyone south Indian Language ( English is mandatory)
- experience in any kind of sales
- Immediate joiners are preferred
- 2+yrs of exp
About Debox:
Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.
From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.
Role: Client Servicing Specialist
Location: Thane (Mumbai)
Work Experience: 3-4 Years
Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.
Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.
Job Description:
- Continuous benchmarking of clients competitors and industry practices
- Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
- Research on industry trends, promotions, business cycles and retention rates
- Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
- Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
- Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
- Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
- Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
- Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
- Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
- Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
- Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
- Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings
Required Skills:
- Excellent communication and presentation skills
- Ability to manage various types of clients
- Good analytical skills and data orientation (should be good with excel and data analysis)
- Excellent in Time Management
- Ability to manage and get work done through the teams

CTO Job Description
We are seeking a highly-skilled CTO with a storied history in the technological sector. CTO's will be tasked with making executive technology decisions on behalf of the company, including managing a technology budget and making investments to align the company with its vision for its technological needs. You should be a strategic thinker, an effective communicator, and an expert in technological development.
You will work directly under the Founder and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company.
CTO Responsibilities:
- Setting a vision for how technology will be used in the company.
- Ensuring that technological resources meet the company's short and long-term needs.
- Outline the goals for research and development.
- Creating timelines for the development and deployment of all technological services.
- Making executive decisions on behalf of the company's technological requirements.
- Acting as a mentor to team members.
- Maintaining a consumer-focused outlook and aiding in the delivery of IT projects to market.
- Managing technology budgets and time frames.
- Staying on top of technology trends and developments.
- Ensuring all technology practices adhere to regulatory standards.
CTO Requirements:
- Masters degree in computer science or related field.
- MBA preferred.
- The applicant must possess entrepreneurial experience.
- Exposure to startup/ internet industry preferred
- 8+ years working in a technological role.
- 5 years of managerial experience.
- Advanced technological skillset and a demonstrated history with technology.
- Exceptional team management skills.
- Excellent verbal and written communication.
- Ability to delegate efficiently.
- Extensive industry knowledge with an eye toward the future.

- Provide development and maintenance services for .NET application.
- Develop and implement best practices for .NET programming.
- Review codes and provide recommendations for improvements.
- Identify the key problems and develop a solution within business and technical context.
- Design, develop, test, review and document .NET application programs.
- Evaluate user requests to determine budget, time, feasibility and compatibility of the new or modified program.
- Analyze technical architecture and provide recommendations.
- Coordinate with users to analyze and propose application solutions to meet business needs.
- Participate in all stages of the software development life cycle including coding, designing and documentation.
- Develop support processes to integrate .NET applications into in-house and third party applications.
- Prepare and maintain system-level, program-level and user-level documentations.
- Act as a technical lead for development and integration of .NET applications.
strong working experience with developing restful services should have experience working on application frameworks such as java ,spring, spring boot, aop
strong working experience with developing restful services

