● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
About the Role:
We are looking for a highly motivated Sales Growth Associate to join our sales team in Andheri, Mumbai. This is an exciting opportunity for someone with a passion for sales and strong communication skills. In this role, you will be responsible for conducting cold calls to prospective clients, generating interest in our software products, and scheduling virtual meetings for further engagement.
Key Responsibilities:
● Cold Calling: Conduct outbound cold calls to potential clients, focusing on introducing our software products/services and generating interest.
● Lead Qualification: Identify and qualify leads based on their needs, challenges, and potential fit for our solutions.
● Schedule Virtual Meetings: Set up virtual meetings (via Zoom, Microsoft Teams, etc.) between potential clients and the sales team for detailed product presentations and further discussions.
● Follow-Up: Follow up with prospects who have shown interest but have not yet committed to meetings, ensuring consistent engagement and moving prospects through the sales pipeline.
● Collaboration: Work closely with the sales team to share insights, pass on qualified leads, and ensure smooth transitions from initial contact to sales conversion.
● Sales Performance: Meet and exceed daily/weekly call targets, meeting quotas for virtual meetings scheduled and leads converted.
● Product Knowledge: Gain a strong understanding of our software products to effectively communicate their value to prospects.
● Reporting: Report regularly on activity, including calls made, meetings scheduled, and overall sales progress.
Skills & Qualifications:
● Minimum 1 year of work experience in sales, telecalling, or a similar role. Software sales experience is a plus.
● Excellent communication skills, with the ability to build rapport and engage with prospects over the phone.
● Goal-oriented and self-motivated, with a strong desire to succeed in sales.
● Comfortable using virtual meeting platforms (Zoom, Microsoft Teams, Google Meet) to schedule and manage meetings.
● Ability to work effectively in a fast-paced, target-driven environment.
● Positive attitude, strong work ethic, and a passion for sales.
Preferred Qualifications:
● Experience in software sales or selling tech-related solutions.
● Familiarity with the sales cycle and working closely with teams to achieve sales targets.
● Previous experience with cold calling and lead generation.
Location - Mumbai
Company Profile - https://www.pazago.com/
Pazago LinkedIn - Pazago: Overview | LinkedIn
Dear Candidate,
We are urgently Hiring QA-Automation Testers for Hyderabad Location.
Position: QA Tester-Automation
Location: Hyderabad
Experience: 5-8 yrs
Salary: Best in Industry (20-25% Hike on the current ctc)
Note:
only Immediate to 15 days Joiners will be preferred.
Candidates from Tier 1 companies will only be shortlisted and selected
Candidates' NP more than 30 days will get rejected while screening.
Offer shoppers will be rejected.
JD:
Role: Automation QA Engineer
Requirements:
- Test automation experience
- Strong knowledge of OOP (understanding OOP in automation)
- Excellent knowledge of automation testing principles
- Excellent knowledge of web-based application structure
- Expert in API testing
- Experience in UI testing
- Wide experience in developing automation testing frameworks
- Hands-on experience with Cypress and Playwright
- CI knowledge and experience (Azure DevOps)
- Good theoretical knowledge of testing levels and types
- Test design techniques knowledge
- Deep understanding of SDLC (SCRUM, Kanban)
- Knowledge and experience in reviewing requirements
- Problem-solving skills
- Databases general knowledge (SQL)
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Rigel Networks
Worldwide Locations: USA | HK | IN
As an SEO Specialist, you will be responsible for developing and implementing effective search engine optimization (SEO) strategies to improve our website’s visibility and rankings on search engines. You will work closely with our content, marketing, and development teams to ensure that our SEO efforts align with our business goals and deliver measurable results.
Key Responsibilities:
- SEO Strategy Development: Create and execute comprehensive SEO strategies to increase organic traffic and improve search engine rankings for targeted keywords.
- Keyword Research: Conduct thorough keyword research to identify high-value keywords and phrases that align with our business objectives and target audience.
- On-Page Optimization: Optimize website content, meta tags, headers, and internal linking structures to improve search engine visibility and user experience.
- Technical SEO: Perform technical audits to identify and resolve issues affecting website performance, including site speed, mobile responsiveness, and crawlability.
- Content Strategy: Collaborate with content creators to develop SEO-friendly content that engages users and supports our SEO objectives.
- Link Building: Develop and execute link-building strategies to acquire high-quality backlinks from authoritative sources.
- Analytics and Reporting: Monitor and analyze website performance using tools such as Google Analytics, Google Search Console, and other SEO tools. Provide regular reports and insights on key metrics and campaign performance.
- Stay Updated: Keep up-to-date with the latest industry trends, search engine algorithm updates, and best practices to ensure our SEO strategies remain effective and compliant.
Requirements:
- Proven experience as an SEO Specialist or similar role, with a strong track record of improving search engine rankings and driving organic traffic.
- Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, or similar platforms.
- Solid understanding of on-page, off-page, and technical SEO best practices.
- Experience with website content management systems (CMS) such as WordPress
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with HTML, CSS, and basic web development concepts is a plus.
Preferred Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Experience with local SEO and international SEO strategies.
- Knowledge of PPC and paid search advertising is a plus.
While the role will vary depending on the company and the industry, you might expect your tasks to include:
. Identifying opportunities in target markets for your organization’s products and services
· Generating leads through cold calling prospective clients or networking at trade shows.
· Developing and nurturing relationships with key customer accounts.
· Keeping up with the latest industry developments, including market positioning of corporate competitors.
· Assessing client needs and the company’s ability to meet those needs.
· Following up with new leads and referrals generated from the sales team.
· Preparing status reports on goals.
· Using customer relationship management (CRM) software, such as Salesforce, to manage interactions.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBWe are looking for passionate, talented, and motivated Developers to join our team and help deliver high-quality technical solutions. If you’re excited about working on the newest technologies and delivering value with a sense of ownership, then you should join us.
What you will do:
- Write clean code that follows industry standards and best practices.
- Participate in architectural discussions to improve our technology stack.
- Innovate ideas to promote best practices.
- Work closely with cross-functional stakeholders to make collaboration better between teams.
- Deliver high-quality and maintainable code using test-driven methodologies.
- Participate and contribute towards improving the development process and practices within the team and across the organization.
Qualifications:
- You will have a minimum of 3 years of industry experience developing on the FullStack
- Experience with CSS, HTML, Javascript
- Experience with RESTful services
- Knowledge and experience in building scalable Node.js applications
- Continuous integration/continuous deployment experience
- Experience with building tools such as Webpack, grunt, gulp, babel etc.
- Strong desire to learn and share knowledge with others
Desired Skills:
- Strong understanding of data structures and design patterns
- Experience with one or more front-end Javascript frameworks is a BIG plus
- Full understanding of the complete web technology stack including how to architect highly scalable solutions
- Experience with Relational or NoSQL databases
- Working knowledge of AWS services.
• Build and manage productive, professional relationships with clients
• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.
Required Candidate profile
• Application of sales techniques
• Ability to work independently
• Hunger to learn and grow
• Customer Orientation
NodeJS (Node.js)React.jsAngular (2+)AngularJS (1.x)MongoDBStrong understanding of Node.js and express
Requirements:
Benefits:
- Generate revenue by pitching prospects and converting them to sales.
- Meet and exceed pipeline contribution goals
- Respond quickly to assigned leads
- Willingness to be measured by weekly and monthly metrics.
- Use and become an expert on the Customer Relationship Management (CRM) system.
- Fully Responsible for meeting targets as assigned Periodically
- Comfortable with cold calling
- Experience from Event Industry and Artist Management space is a must
- Brilliant Negotiations Skills
- Good Communication Skills, Smart Worker
- Flexible, Able To Shift Priorities To Accommodate Changing Demands
- The ability to break the ice, and engage in extensive networking & socializing at various platforms
- Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus
Java
Spring Boot| • 3+ years development and delivery experience with Java, Springboot, Micriservices, JPA and from reputable institutes • Solid experience with application frameworks such as Springboot and strong familiarty with micro services architecture and design patterns • Familiarity with databases like MySQL, MongoDB, Redis etc • Hands-on experience in analysis, design, coding, and implementation of complex, custom-built applications • Exposure to CI/CD using Gitlab, Jenkins preferred • Familiarity with Docker, Kubernetes, EFK Stack is preferred • Broad knowledge of web standards relating to APIs (OAuth, SSL etc.) • Exposure to product development is preferred • Understand Architecture Requirements and ensure effective design, development and maintenance of multiple micro services in Java Springboot deployed in cloud within containers consuming data present in relational as well as NoSQL databases. o The microservices shall expose APIs which allow ease of integration with variety of client apps o Microservices should handle a scale of thousands of requests per second • Develop communication patterns between microservices which are efficient, lightweight and secured using Kafka • Debugging issues on a live setup • Lead a small team of engineers • Create test cases and technical documentation • Maintain a high level of code quality and consistency by adhering to and enhancing the coding standards, design methodology and programming practices |
Javascript
.NETReact.js
C#As a Full Stack Developer, you will develop applications in a very passionate environment being responsible for Front-end and Back-end development. You will perform development and day-to-day maintenance on large applications. You have multiple opportunities to work on cross-system single-page applications.
Required Skills
- ASP.net (Web API), Entity Framework 6, C# (.NET 4.5),
- MYSQL
- Javascript (experienced writing modular, object-oriented Javascript)
- Knowledge with jQuery, AngularJS libraries
- E Knowledge with RESTful web services HTML5, CSS3, BootStrap 3 of multiple design patterns
- Experience Wth Git based version control
- Minimum 2+ years developing production JavaScript code and strong knowledge of React.JS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon