
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

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We are seeking a skilled and experienced Senior Backend Engineer proficient in Java to join our dynamic team. The ideal candidate will have 4-7 years of hands-on experience in Java development, particularly in building robust backend systems and microservices architecture. As a Senior Backend Engineer, you will collaborate with cross-functional teams to design, develop, and deploy scalable and efficient backend solutions to support our products and services.
Responsibilities:
- Design, develop, and maintain high-performance backend systems and microservices using Java.
- Collaborate with product managers, frontend engineers, and other stakeholders to understand requirements and translate them into technical specifications.
- Implement best practices in software development, including code reviews, testing, and documentation.
- Optimize and refactor existing codebase for improved performance, scalability, and maintainability.
- Troubleshoot and debug issues in production environments and provide timely resolutions.
- Stay updated with industry trends and emerging technologies to propose innovative solutions and improvements.
- Mentor junior engineers and contribute to their professional growth and development.
- Participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 4-7 years of professional experience in backend development with a focus on Java.
- Strong proficiency in Java programming language and its ecosystem.
- Experience with building scalable and distributed systems using microservices architecture.
- Proficiency in Spring Framework (Spring Boot, Spring MVC, Spring Data, etc.).
- Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
- Experience with RESTful API design and implementation.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Knowledge of containerization and orchestration tools like Docker and Kubernetes is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Ability to work independently and in a team-oriented environment.
- Experience with Agile/Scrum methodologies.
Preferred Qualifications:
- Master's degree in Computer Science or a related field.
- Experience with DevOps practices and CI/CD pipelines.
- Knowledge of reactive programming frameworks like Akka or Vert.x.
- Familiarity with message broker systems such as Kafka or RabbitMQ.
- Contributions to open-source projects or active participation in the developer community.
Job Title- Web Designer cum digital marketer
Job Code- JOB004
JOB Description – In search of a competent, talented web designer cum digital marketer with amazing user experiences, an eye for clean and artful web designs, and also has superior user interface design skills. Possess the ability to transform high–level requirements into interactive, intuitive, functional designs and artifacts. Skilled and proficient at growing the company’s presence in multiple digital channels. We are looking for an ambitious, energetic one who can take responsibility to change the business spectrum from tech to marketing to the next level.
Responsibilities-:
- Plans and executes all web, SEO/SEM, database marketing, email marketing social media, and display advertising campaigns
- Designs, builds as well as maintains our social media presence
- Brainstorms new and creative growth strategies through digital marketing
- Conceptualizing website designs ideas, bringing simplicity and user-friendliness
- Quality to present and defend designs and key deliverables to peers and clients
- Establish goals and priorities for increasing customer loyalty and building a better brand
- Collaborates with internal teams to create landing pages and optimize user experience
- “Know your audience” strategy . He/she must look at the demographics that is being targeted as audience plays an integral part in the look and function of the website
- Has liaison and collaborates with agencies and other vendor partners
- Measures and reports performance of all digital marketing campaigns and provides thought leadership and perspective
Requirements:
- Full grasp on the English language is a must
- Demonstrable graphic design skills with a strong portfolio
- Proficiency in Photoshop, Illustrator, InDesign, Dreamweaver, Corel Draw, and other visual design and wire-framing tools
- Excellent visual design skills with sensitivity to user interaction
- Up to date with the latest web designs, techniques, and technologies trending in the market
- Candidate should be adept to HTML, HTML5, CSS, CSS3 and JavaScript for rapid prototyping
- Time management and planning skills. To regularly update tech blogs for the company website.
- Gift of building rapport with colleagues. Should have skills to work under pressure and the ability to work within a team.
- Having experience in Google AdSense and Graphic Design for SMM is highly recommended.
- Proficient to use the latest software for presenting a range of graphics for the client’s Website, Logo, Banner, Brochure, and Graphic designs.
- To perform keyword research and analysis for the company as well as clients. Should be very proficient with online keyword analysis tools like Google Keyword Planner, WordTracker, Keyword Discovery, etc.
- Experience in Lead Generation Campaigns.
Experience – 0-2 years
Education- Any graduates in any specialization.
- But should have a full grip on computer programming, math, coding, and graphic design.
- Having good knowledge of English(R/W/S) is eligible for this post.
- Having diploma in Digital marketing is highly expected.
Positions- 2+
Salary- As per the industry standards
Sr Product Manager / Lead Product Manager – Data Platform
Description:
At Amagi we are looking for a product leader to build world class big data and analytics platform to help our teams in making data driven decisions and to accelerate our business outcomes.
We are looking for someone who is innovative and experienced in end-to-end product management to drive our long-term data and analytics strategy.
The ideal candidate would be responsible for owning product roadmap and KPIs, driving product operational tasks to ensure configurable and scalable solutions.
Primary Responsibilities:
- Lead the product requirements to build real time, highly scalable, low latency data platform.
- Author PRD and define the strategic roadmap.
- Lead the Product design, MVPs and POCs and fast track deliveries
- Collaborate with various functions and design the most effective solutions.
- Understand customer needs and define the data solutions and insights to drive business outcomes
- Define key product performance metrices to drive business and customer outcomes
Basic Qualification
- 12+ years of overall SDLC experience with 7+ years of product management experience in fast paced company.
- Proven experience delivering large scale highly available big data processing systems.
- Knowledge of data pipeline design, data transformation and integration methodologies.
- Technically savvy with experience in big data systems like AWS, RedShift, Athena, Kafka and related technologies
- Demonstrate collaborative approach and ability to work with distributed, cross functional teams.
- Experience in taking products through full life cycle, from proposal to launch
- Strategic thinking capabilities to define the product roadmap and right prioritization of the backlog in line with the long-term vision
- Strong communication and stakeholder management skills with the ability to coordinate across a diverse group of technical and non-technical stakeholders.
- Ability to deal with ambiguity and use data to solve ambiguous problems
- Technical ability to understand and discuss software architecture, product integration, non-functional requirements etc. with the Engineering team.
Preferred Qualification:
- Technically savvy with good understanding of cloud application development.
- Software development experience building Enterprise platforms
- Experience in third-party vendor assessments
- Experience working with AI , ML , Bigdata and analytics tools
- Understanding of regulations such as data privacy, data security and governance
Reports to : Social Media-Team Lead
Experience : 1 to 3 Years
Qualification : Graduate / PG / MBA
IT Proficiency : Should be proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
Languages : Kannada & English – Hindi will be added advantage
Industry : Automotive & Advertising
Salary (CTC) : 3 Lakh to 4 lakh per annum
About the company:
Charge Dock is a Bangalore-based mobility start-up that specializes in building public EV charging infrastructure. Charge Dock designs, develops, manufactures,
installs, and operates EV charging stations across all makes and models of vehicles.
Charge Dock also manufactures EV charging stations for global markets apart from providing charging services.
Job Overview:
We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media. Create content for the company’s social media platforms.
Research and ideate fresh new content to increase engagement on all platforms.
Responsibilities
Study design briefs and determine requirements
Schedule projects and define budget constraints
Conceptualize visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, logos and other designs using software or by hand
Use the appropriate color and layouts for each graphic
Test graphics across various media
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand
Requirements and skills
Proven graphic designing experience
A strong portfolio of illustrations or other graphics
Familiarity with design software and technologies (such as InDesign,
Illustrator, Dreamweaver, Photoshop)
A keen eye for aesthetics and details
Excellent communication skills
Ability to work methodically and meet deadlines
Degree in Design, Fine Arts or related field is a plus
Software skills
Adobe Illustrator, Photoshop, Lightroom
After Effects (will an advantage)
We are looking for an experienced Senior Manager to head our sales efforts, and who can play pivotal role in the growth of our leading app - Wiser AI.
https://getwiser.ai/" target="_blank">https://getwiser.ai/
The primary goal is to be able to reach out to global brands and eCommerce merchants, offering our apps as a solution to help them grow their business. But at the same time, help us drive our revenue growth.
Experience in the Shopify ecosystem is important to have.
Job Duties and Expectations
- Identify ideal target accounts -
- Shopify Enterprise and Shopify Plus merchants, who will find value in what our apps offer
- Achieve revenue goals through coordination and management of product development to sales channels
- Manage internal and external relationships with eCommerce merchants using Shopify
- Work with team to understand and adapt to the changing Shopify ecosystem and online merchant needs
- Able to innovate and work independently in a dynamic startup environment
- Great personality, positive attitude, passionate about making a difference

Responsibilities:
- Experience in building scalable, responsive applications using server-side Angular 2+, HTML5, CSS3, Less/Sass, DOM, and related libraries.
- Familiarity with concepts related to data flow and component-driven architectures with practical experience based on Angular 2+.
- Experience using CSS grid, designing screens, layouts, UI/UX.
- Building responsive websites with scalability in mind.
- Knowledge of JavaScript packages, package managers, bundlers, and their use in building complex interactive experiences.
- Define user experience/ Style guides
- Experience leading development teams and architecting elegant solutions.
- Strong experience in defining and applying design standards, patterns, quality matrices depending on the solutions.
- Experienced in modern dev tools, processes, and methodologies like TDD, Unit Testing & Functional testing using Mocha, Chai, and selenium.
- Experience with accessibility-driven design and Section 508 Compliance.
- Responsibilities include implementing visual elements and their behaviors with user interactions.
- Lead a team to migrate an existing large-scale enterprise application to the Angular framework
- Utilize Angular, TypeScript, JavaScript, GraphQL, NgRx, HTML5, CSS Preprocessors (SASS), to develop dynamic and engaging applications, consistent across all browsers and platforms.
- A deep understanding of CSS pre-processing platforms, inclusive of SASS.
- Understanding of layout aesthetics
- Significant knowledge of visual aesthetic components and elements such as fonts, layout, color, graphics, etc.
- Work with an experienced set of teams and developers Writing clean, production-ready code, which will be integrated with the backend/APIs.
- Work with UI/UX designers to translate wireframes and comps into interactive HTML/CSS/JavaScript
- Work in a rapid development-to-production release environment of Java Web-based commercial applications.
- Participate in collaborative teams (Product Managers, Project Managers, System Architect, Technical Leads, QA Analysts, UX, and Developers) pursuing Agile practices, including Scrum.
- Actively involved throughout the project lifecycle, oftentimes starting with rapid prototypes early in the design phase
- You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.
Requirements:
- 3+ years of experience with UI technologies - Angular, AngularJS, JavaScript, HTML5, CSS, Typescript, JSON
- Front end technologies: Angular.js (1.x), Angular (4-12), HTML5, CSS3, jQuery, Ajax, Bootstrap
- Excellent Javascript knowledge and programming experience with ES5/ES6
- Solid understanding and development experience in Angular
- Experience consuming REST APIs
- Experience with client-side architecture and design patterns
- Awareness of cross-browser compatibility issues and client-side performance considerations
- Solid understanding and extensive experience with version control tools like Node.JS, Git Bash, npm, yarn, grunt, bower, less, webpack, Jenkins, JIRA, git, GitLab
- Exceptional problem solving and ability to work independently
- Exceptional learning skills
Designation: Product Manager
Compensation - ₹15.0L - ₹25.0L
Experience - 4 - 8 Years
Location - Bangalore
Working days - 5
Qualification - B.Tech/B.E. , MBA,PGDM (Tier -1 Pedigree)
Tier 1 companies and Tier 1 colleges (IIMs, ISB, IITs)
Role :- Product Strategy and Driving Growth
Reporting to Founder Directly
What you will do:
- Understand the market, clients and build business cases for new product opportunities.
- Manage product lifecycle from ideation to launch and beyond.
- Use data, creativity, and experimentation to constantly improve the product experience.
- Talk to clients, suppliers, and team members to identify problems.
- Apply the lens of user goals and Fashinza’s mission to prioritize problems to solve.
- Work with engineering and design to plan launch scope. Together with engineering and design, break-down scope into launch iterations.
- Design a client feedback loop and optimise for client and business success metrics.
- Execute strategies that will drive measurable growth in adoption and engagement.
You should apply if :
- You have 4-7 years hands-on product experience working on building products or solving problems in a startup.
- You are comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans.
- You have empathy towards users and colleagues, are creative and excited by ideating/ building.
- You are highly data driven and measure everything you execute to course correct.

· Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic. · Consults with BA/SA to identify current operating procedures and clarify program objectives. · Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements. · Designs computer terminal screen displays to accomplish goals of user request. · Converts project specifications, using flowcharts and diagrams, into sequence of detailed instructions and logical steps for coding into language processable by computer, applying knowledge of computer programming techniques and computer languages. · Unit Testing and debugging. · Maintains programming guidelines by writing and updating policies and procedures. · Protects operations by keeping information confidential. · Contributes to team effort by accomplishing related results as needed. · Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems. |



