
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

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Engineer – Embedded Software
Location: Ahmedabad, Gujarat
About the Company
Glide Technology Pvt. Ltd. is a leading product engineering company with over a decade of expertise in embedded software and hardware solutions. We deliver end-to-end design and development services across industries such as IoT, automation, wearable devices, and healthcare.
With a strong global presence across the US, UK, Germany, Singapore, and India, Glide is known for its “first-time-right” approach and commitment to quality. We partner with clients to drive innovation, accelerate product development, and enable successful product modernization.
Headquartered in Ahmedabad, we foster a growth-driven and innovation-focused work environment.
Role Summary
As an Engineer – Embedded Software, you will be responsible for developing, debugging, and maintaining embedded software components for various projects. The role requires strong hands-on coding skills, a structured approach to documentation, effective collaboration within the team, and a willingness to learn and grow across technologies and platforms.
Key Responsibilities
- Develop and maintain embedded software for projects involving Microcontrollers, Microprocessors, and hybrid architectures.
- Perform hands-on programming in C/C++ (Python exposure is a plus) for Linux, FreeRTOS, or Bare-Metal environments.
- Support board bring-up, peripheral interfacing, and debugging activities.
- Follow defined coding standards, documentation practices, and debugging guidelines.
- Participate in code reviews and incorporate feedback from senior team members.
- Work closely with cross-functional teams to ensure timely and quality delivery.
- Assist in understanding requirements and providing technical inputs as needed.
- Contribute to continuous improvement through learning, experimentation, and knowledge sharing.
Preferred Experience, Qualifications & Skills
- B.E./B.Tech in Electronics & Communication, Computer Engineering, or related disciplines.
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- Experience with ARM Cortex-M / Cortex-A based platforms.
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- Familiarity with build systems such as Yocto, Buildroot, or similar is an advantage.
- Working knowledge of development and debugging tools such as GDB, Oscilloscope, Logic Analyzer, and Git.
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- Eagerness to take ownership of assigned tasks and grow into higher responsibilities.
Why Choose Glide Technology?
At Glide Technology, our Employee Value Proposition is built on Growth, Innovation, and Impact—empowering you to build a meaningful and rewarding career.
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- Innovate Freely: Work on cutting-edge technologies in a forward-thinking environment.
- Create Impact: Contribute to high-value projects with global clients.
- People-First Culture: Collaborative, inclusive, and balanced work environment.
- Recognition & Rewards: Performance-driven growth and appreciation.
- Competitive Benefits: Attractive compensation with comprehensive benefits.
If you aspire to grow, innovate, and create impact, Glide Technology offers the platform to accelerate your career.
( Application are only acceptable from Ahmedabad or Gujarat Candidate)

Job Title: Pricing Analyst
Location: Hyderabad
Experience: Minimum 2 years
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Skills : Swift, Objective C and Oops concepts
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Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
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