
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

Similar jobs
Position: MIS Executive/Assistant Manager
Responsibilities:
- Managing a team that prepares daily, weekly, monthly, and annual reports
- Presenting findings and recommendations to stakeholders, highlighting key trends & opportunities.
- Overseeing the collection, storage & management of data from various sources, ensuring data accuracy & completeness.
- Identifying & resolving data issues, inconsistencies and discrepancies and built systems to identify and resolve the same.
- Working closely with cross-functional teams to streamline workflows & optimize operational efficiency.
- Collaborating with IT teams to develop and enhance data systems and tools to support business needs.
- Preparing sales analysis and product analysis reports
- Generating adhoc Report requirements from Ops, Marketing, Accounting and Training verticals.
- Verifying the accuracy of inter-store stock transfers
- Creating & compiling monthly qualitative analysis Report & monthly Customer RFM Analysis.
Candidate Qualifications & Skill Requirements:
- 5 years of experience in MIS, data analysis, and business intelligence, preferably in the F&B industry.
- Experience in Advanced Excel & Tally
- Must have excellent time management, organized and detail-oriented skills
- Must be able to define and work to deadlines.
- Proficient in data analysis and visualization tools (e.g., SQL, Tableau, Power BI).
- Strong knowledge of database management & data warehousing.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Attention to detail and a commitment to data accuracy and integrity.
Job Location: Head Office – Prabhadevi, Mumbai
Reporting Manager: Business Head
Timeframe: 10-15 Days
About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Fluent English
Prefer Night shift
This concept is known as Business process outsourcing (BPO), it is a process of contracting people from a third party service provider to do non-core work of the organization. ... Getting a job in an international BPO is not very tough when it is prepared regularly.
(Field Work)
• Doing cold calling
• Identifying sales opportunities
• Closing business deals
• Negotiating
• Following up with customers
• Meeting sales targets
• Managing customer relationships, ensuring sales growth
• Explaining the products to the customers

Experience: 5-8 Years
Job Description:
Key Responsibilities:
- Determine the appropriate approach for new software assignments
- Provide solutions to overcome complex problems using the latest technologies
- Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
- Proactively communicate with the client to get things done within the deadline.
- Develop tools and applications by producing clean, efficient code.
- Automate tasks through appropriate tools and scripting
- Provide high-level maintenance and update of an existing applications to improve functionality and process flow
- Oversee the maintenance of technical documentation of applications as architecture, code, and procedures
Primary Skills:
- 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
- Experience in programming .NET (C# or VB), Java + Node.JS-based programming
- UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
- Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
- Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
- Orchestrator configuration and component usage knowledge
- hands on experience of orchestrator queue and load distribution
- Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
- Excellent analytical and problem-solving skills, including business process expertise
- Experience developing design documents for automation processes
Education Required: B.Tech or B.E. or MCA or MSC from a recognized college or institute
This person is required for a 9-months contract, will work with our client, one of the largest & most reputed Footwear brands in India while being on the payroll of Benchkart.
Expertise:
- Proficient in PL/SQL coding. Having hands-on experience in writing databases, triggers, functions, procedures, packages, dynamic SQL queries.
- Strong knowledge of Oracle Forms and Reports(D2K). Having experience in developing complex forms and reports for end-user applications.
- Knowledge of APEX & Unix Shell Scripting as an additional Skillset.
- Having knowledge of Performance tuning.
- Using standard methodologies, analyze functional and requirement documents to develop technical design specifications.
- Perform root cause analysis on production issues to Identify bottlenecks and bugs.
- 24X7 support is expected for critical production calls on an exceptional basis
- should play a role of an independent technical team member
- Ability to develop good technical designs with all the required considerations - scalability, performance, architecture.
- Maintain a high level of code quality, SDLC processes, and documentation and should possess good communication skills.
- Good Knowledge of code versioning tools and knowledge of Jira or similar ticketing tools.
- Strong analytical and problem-solving skills and should be able to estimate efforts for minor enhancements.
- Experience in working with the global team. Participate actively in conference calls and drive the discussions and meetings. Also, work closely with the cross-functional teams on various production issues and projects with the Capability to travel abroad (up to 25%)
- Other mandatory Skill sets: Oracle Apex, Basic database administration.
- Addon Skills: Oracle ORDS, Web services, AJAX/Advanced JavaScript experience, Oracle Cloud exposure (OCI, DBAAS)


Developer Software (Embedded)
Location: Udaipur
Qualification: BE in (Electrical/Electronic Engineering)
Technical
· Experience in design and development with structured Software Development Life Cycle for embedded applications
· Proficiency in C language or assembly programming, Microcontroller, Micro Processor.
· Preferably experience in working and understanding the metering domain
· Proficiency in development processes, tools/IDE (KEIL, IAR, Eclipse) & test automation
· Unit testing skill
· Interface RS485, RS232, SPI, I2C, USB, LCD, Keypad, Flash, EEPROM
· Coding Standards and MISRA rules are preferable
· Knowledge of ARM / MIPS / Coldfire / MSP430 / dsPIC / 8051 and other popular processor
· Experience in working on communication products based on GPRS, ZIGBEE, ZWAVE, Ethernet, Power line communication, DLMS, MODBUS
Job Description
· Understand improvement requirements and develop improvement solutions & package, according to technical specifications / high-level solution design
· Responsible to carry out effective and timely unit testing, in order to, deliver first time right solutions
· Development of automation framework/compiler / emulators to speed up business delivery cycle in NPI programs
· Keep track of new trends, continuously learn and self-develop skills by ensuring effective knowledge sharing through group meetings and training. Impart training to new joiners as and when assigned
· Proficiency in developing embedded software design with high reusability using relevant tools and BSM or flow diagram


• Proficient in software development from inception to production releases using modern
programming languages ( Preferably Java, NodeJS, and Scala)
• Hands-on experience with cloud infrastructure, solution architecture on AWS or Azure
• Prior experience working as a Full-stack engineer building cloud-native, SaaS products.
• Expertise in programming and designing circuit breakers, the localized impact of failures,
service mesh, event sourcing, distributed data transactions, and eventual consistency.
• Proficient in designing and developing SAAS on Microservices architecture
• Proficient in building Fault tolerance, High availability, and Autoscaling for microservices
• Proficient in Data Modelling for distributed computing
• Deeps Hands-on experience on Microservices in Spring Boot and in large scale projects in
Spring Framework
• Fluency in cloud-native solution architecture; designing HA and Fault-Tolerant deployment
topologies for API Gateway, Kafka, and Spark clusters on cloud.
• Fluency in AWS, Azure, Serverless Functions in AWS or Azure and in Docker and Kubernetes
• Avid practitioner and coach of Test-Driven Development
• Deep understanding of modeling real-world scheduling and process problems into algorithms
running on memory and compute efficient data structures.
• We value Polyglot engineers a lot, hence experience in programming in more than one
language is a must, preferably one of Groovy, Scala, Python or Kotlin
• Excellent communication skills and collaboration temperament
• Articulation of technical matters to Business Stakeholders, and the ability to translate business
concerns into technical specifications.
• Proficiency in working with cross-functional team on refining initiatives to objective features.
Good To Have:
• Hands-on experience with Continuous Delivery and DevOps automation
• SRE and Observability implementation experience
• Refactoring Legacy products to microservices
Job Description
We are looking to add DevOps Engineer to the Infra team.
Roles & Responsibilities
What you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun, and interesting people in a dynamic start-up environment.
Eligibility
B.Tech/M.Tech/B.E
Company Introduction
Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.



Responsibilities
- Designing and developing user interactions, front end architecture, back end website applications.
- Creating servers and databases for functionality.
- Ensuring responsiveness and cross-platform optimization for mobile phones.
- Maintaining high-level coding structure.
- Designing and developing APIs.
- Staying abreast of developments in web applications and programming languages.
Skills
- 1-3 year(s) working experience as a full stack developer.
- Proficiency with server-side languages such as .NET, .NET Core, and Python.
- Working knowledge with javascript frameworks such as React JS, Angular JS, and proficiency with fundamental frontend languages such as HTML, CSS, Javascript.
- Familiarity with database technology such as MS SQL, PostgreSQL, MySQL, and MongoDB
- Proficiency using Bitbucket/Git version control.


