● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
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What you’ll do:
● Own and build next-generation web applications which are efficient, reusable front-end abstractions
and systems.
● Explore and design lively and compelling consumer experiences.
● Ensure that all the assigned systems are performing to scale.
● Actively participate in design and code reviews to build robust applications and prototypes
● You will mentor junior engineers on design and proper coding practices
What you will need:
● A deep expertise in React, Javascript, HTML5 and CSS3.
● Understanding of browser internals and a basic understanding of the network stack.
● Understanding of common design patterns followed in front-end projects.
● Basic awareness of application security practices and deployment techniques for front-end projects.
● Should have sound knowledge in computer science fundamentals like data structure, object-oriented
programming and possess excellent communication skills.
About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.
What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches
Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.
Benefits :
- Fixed + variable pay
- Flexi work hours
- Design, implement, and maintain API-based applications and REST services.
- Proficiency with Node JS.
- Must have experience in cloud services Azure Cloud/AWS.
- Familiarity with database technology such as MySQL, PostgreSQL, and MongoDB.
- Develop high-quality, efficient, and scalable code.
- Understanding of Agile methodologies and SCRUM framework Strong debugging, analytical and problem-solving skills.
- Provide technical support during implementation efforts, working with technical team members and with business users as required to provide troubleshooting and solutions to technical issues.
- Study design briefs and determine requirements
- Conceptualizing visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software
- Use the appropriate colors and layouts for each graphic
- Work with copywriters and the creative director to produce the final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Knowledge of basic animation principles
Requirements and skills:
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies - Illustrator, Photoshop & After Effects
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or a related field is a plus
Hi,
We are hiring for the position of DGM/Head F&A. Please find below the details for the same.
- Candidate should have CA qualification with 8-11 years of experience
- Should have worked (preferably working) in Manufacturing set-up and handled manufacturing accounts, especially Costing/INDAS/MIS/Budgeting/Reports etc.
- The designation would be DGM / Head – F&A (Processing Plant)
- The candidate should have manufacturing experience in the current profile
- He should be a manufacturing accounts expert
- Should know F&A / P&L of factory accounts, finalization
Note- Experience in manufacturing domain is manadatory.
- To support and maintain existing Java code base, debug the application
- To analyse user and business requirements and design and implement appropriate solutions
- To design and code programs following in-house standards and good design principles
- To ensure that all programs are documented to the company standards
- To create unit test plans and perform unit testing of the programs
- To provide advice and guidance to other members of the team
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns
- Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience in RESTFul webservices
- Experience with test-driven development
- Exposure to portal/mobility development - Desired
- Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source
We are looking to hire Node.js Backend developers to build a consumer-friendly social commerce app.
You can apply if you have knowledge of JavaScript and frameworks/systems (nodejs) and
- Strong analytical skills and aptitude Good Understanding of architecture, software design and best coding practices
- Ability to learn new languages and technologies
- Experience with databases (both SQL and NoSQL)
- Familiarity with Agile development methodologies
- Good working knowledge of Linux
- Excellent communication skills
Plus points:
- Knowledge of Redis, Mongo and Mysql.
- Knowledge of AWS services.
- Knowledge of CI/CD pipelines.
- Deep understanding of Database Indexing.
- Knowledge of microservices architecture.
- Knowledge of golang/rust.
Working with an early stage startup can get you an opportunity to build systems from scratch, exponentially grow your career and become industry leaders. You will be working with experienced software engineers from top IITs, unicorns and soonicorns who have built systems for millions of users
- The candidate should have more than 2+ years of experience in Manual testing, Developing, and executing test cases.
- Minimum 2 years of experience with selenium web driver is required also needs to have strong Java coding skills.
- Selenium with Java, Selenium Eclipse automation, API automation experience is good to have.
- Exposure to working in Agile/Scrum environment.
- Experience in Web Testing and Mobile Testing is a must.
- Understanding of QA metrics and reporting.
- Should have knowledge of Defect Management, Bug life cycle, Performance management.
- Proficient in different types of Testing like Integration, Regression, Sanity, User Acceptance testing, etc.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.