
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on

Similar jobs


We are looking for a Senior AI/ML Engineer with expertise in Generative AI (GenAI) integrations, APIs, and Machine Learning (ML) algorithms who should have strong hands-on experience in Python and statistical and predictive modeling.
Key Responsibilities:
• Develop and integrate GenAI solutions using APIs and custom models.
• Design, implement, and optimize ML algorithms for predictive modeling and data-driven insights.
• Leverage statistical techniques to improve model accuracy and performance.
• Write clean, well-documented, and testable code while adhering to
coding standards and best practices.
Required Skills:
• 4+ years of experience in AI/ML, with a strong focus on GenAI integrations and APIs.
• Proficiency in Python, including libraries like TensorFlow, PyTorch, Scikit-learn, and Pandas.
• Strong expertise in statistical modeling and ML algorithms (Regression, Classification, Clustering, NLP, etc.).
• Hands-on experience with RESTful APIs and AI model deployment.

At Thrillophilia, we have set sail on a mission to redefine the way people explore the world, one byte at a time. We are driven by a shared passion for excellence and a relentless pursuit of innovation. We have established ourselves as industry leaders in delivering cutting-edge solutions that have transformed the way the travel industry operates. Our commitment to pushing boundaries and creating groundbreaking technology sets us apart from the rest.
We are seeking a highly skilled and passionate Senior Software Developer with expertise in Frontend Frameworks like React.js or Next.js to join our dynamic and innovative tech team. As a Senior Software Engineer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.
We are looking for individuals who are not only technically proficient but also deeply passionate about building scalable products that make a meaningful impact.
Are you ready to embark on an exciting journey where we're building the most incredible travel platform in the world?
Why Choose Thrillophilia?
A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.
Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.
Growth and Development: We believe in investing in our team members' growth and development. Through continuous learning and our mentorship, we empower you to expand your skill set, broaden your horizons, and reach new heights of professional excellence.
Cutting-Edge Technology: At Thrillophilia, we pride ourselves on staying at the forefront of technological advancements. As a member of our team, you will have access to state-of-the-art tools, cutting-edge frameworks, and a supportive environment that encourages exploration and experimentation.
Responsibilities:
- Develop and maintain robust, scalable, and efficient web applications using React.js / Next.js.
- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
- Write clean, maintainable, and well-documented code following industry best practices and coding standards.
- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
- Stay updated with the latest industry trends, tools, and technologies related to JS and JS frameworks like React.js / Next.js, and share knowledge with the team.
- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
- At least 4+ years of relevant experience as a front-end developer
- Strong expertise in React.js / Next.js with a solid understanding of their core principles and ecosystem.
- Proficient in front-end development technologies such as HTML5/CSS, JavaScript and Typescript.
- Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering etc.
- Proficiency in creating mobile websites and putting responsive design strategies into practice
- Extensive knowledge of contemporary web development tools such as Babel, PostCSS, and Webpack
- Regard for optimizations that focus on delivering content to the user as quickly as possible.
- Familiarity with version control systems, such as Git.
- In-depth SEO optimization knowledge is seen as a plus.
- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.
If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.
Apply now and embark on a transformative journey to redefine the future of travel!
● Tally of retail receivables
● Tally of marketplace receivables
● GST 3A/3Breconciliation
● TDS/TCS receivable reconciliation
● Managing the Accounts Payable team
● Tally of all vendor balances
● Raise for payment clearing
● 2A reconciliation
● Bill booking in company books
● TDS payable reconciliation
● Ensuring compliance concerning Taxations, Compliances & Exports
● TDS payable filing
● PF/ESIC/PT filings
● ITR filing
● ROC filing
● Export- RBI, FEMA, FLA, FIRMS filings
● Exports invoice records
● Exports/foreign services booking
● Form 16, 26 Q etc.
● GST filings
● Experience in Debt/Microfinance
● NBFC money raising
● Bank money raising
● Loan collection
● Loan distribution
● Overlook the work of the Payments Head
● To clear payments and coordinate with other teams
● To process salaries and compute payroll with the HR team
● To coordinate with the account payables team
● To coordinate with the account receivable team
● Inventory valuation and check
● Daily bank reconciliation
● Coordinating with StatutoryAuditor
● To do statutory audit compliances
● Experience in Financial Reporting and Analysis
● MIS & BS share with management
● MIS & BS share to investors
● Any data requirements
● Financial analysis with other teams
● Future projections and budgets
Skills and Qualifications:
● A Master’s degree in finance or a certificate of Chartered Accountant is a must.
● Proven work experience in a similar role
● In-depth knowledge of financial benchmarking, accounting, audit and tax
compliance and other regulatory matters
● Adept in fiscal management principles and processes, including resource
management and needs assessment
● Possesses critical knowledge of federal and multiple state tax laws as well as
basic accountingissues
● Must have experience in accounting for online marketplaces
● Must have experience in accounting for exports directly and through
marketplaces along with the bank and RBI compliances
- Ensure ufaber websites convey the message, emotion and vibes about the future it promises
- Create web and app based products for multiple uFaber brand which are pleasure to use for the last mile user
- Design Web and Mobile learning interfaces which score high in empathy and UX. Deliver the result minus the clutter
- Bring in a designers edge in every product requirement that comes through various stakeholders
- Work in teams, show willingness to lead in future
What we appreciate (Skills Required):
- Fundamental understanding of Visual Design principles
- Formal education in Design,
- Quality hands on experience in UI/UX design

- Bachelor's Degree or equivalent experience.
- 5-8 years of experience with software development, preferably in Agile environment.
- Advanced knowledge of in software development tools, programming languages, databases, and environments, including but not limited to:
- Python 3.x, Django, functional Python, procedural Python, object oriented Python, Asynchronous Design, Micro Services, memcache, REDIS, Celery, ElastiSearch, RESTful web services, Relational (Oracle & MySQL) and Non-Relational (NOSQL & DynamoDB) databases, AWS.
- Understanding business objectives and designing surveys to discover prospective customers preferences
- Perform a valid and reliable market research SWOT analysis
- Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
- Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
- Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
- Develop industry-specific, vertical-level nuances as the function matures
- Actively develop domain expertise, leveraging subject matter experts, and external sources
- Remain fully informed on market trends, other parties researches and implement best practices
- Managing existing clients, responding to them on calls, email and visits.
- Follow up on collections for overdue invoices
- Checking the internal orders, supply management and resolving quality issues if any
- Development of new business, filling new tenders and follow up on prospective Business
- Collecting market information
- Timely escalation of matters to top management for timely resolution.
- Submission of MIS Reports
- Client acquisition & servicing.
- Understanding of currency / equity / banking markets
- Sales & marketing of financial products / services
- Experience with selling of financial products / services will be preferred.
Job Role :
- Creating data base of potential clients
- Fixing meetings with prospective clients through cold calling or references
- Holding meetings with prospective clients and informing them about products / services offered.
- Responsible for overall Marketing and achieving annual budgets.
- Analyzing financials of prospective clients to gauge best alternatives and cost reduction
Company description:
We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We invite you to join us in helping people.
Top Reasons to Work with Us:
- We're a small, fast-paced growing team tackling huge new challenges every day.
- Learning new concepts while working with intellectual and exceptionally talented team
- Friendly and high growth work environment
- Competitive compensation
Responsibilities
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
Requirements
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
- BSc in Design, Computer Science or relevant field

We are now looking to onboard an exceptional Frontend Developer on our team. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the solution design and development for various software systems and subsystems. They will develop new and interesting products for our B2B users and will work with the best minds in the industry.
Please apply, if you have:
- 2-4 years of work experience, preferably in a startup
- An engineering degree preferably, from a top-tier school (or equivalent experience)
- Hands-on experience in the JavaScript ecosystem, libraries, and tooling (ES6/7), React.js, and Redux
- Knowledge of React Hooks is an added advantage.
- Expert knowwledge of HTML/CSS, web standards, best practices
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- An experience of writing clean, well documented, semantic code with responsiveness and cross-browser compatibility in mind
- Ability to improvise, troubleshoot, and learn new skills on the job.
- Proficient understanding of code versioning tools, such as Git/SVN
- Excellent coding and debugging skills
- A passion and the ability to make beautiful, smooth, delightful web experiences
- A "Will Do" attitude
- A team of aces, from top-tier schools and startups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture
- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs
Hiring process:
- Shortlist
- Intro call of 15min
- Assignment
- 1-2 Tech rounds
- HR round
- Offer rollout


