Customer Engagement and Sales Executive

Experienced ServiceNow Developer who will be responsible for designing, developing, and integrating IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.

You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.

Responsibilities:

System Operations (50%)

Resolve technical issues and provide in-depth support.

Analyze and troubleshoot application performance problems.

Escalate issues to appropriate teams when necessary.

Develop and maintain support documentation.

Assist in user training and communication.

System Design and Integration (40%)

Develop IT software applications based on project requirements.

Design and implement new features with guidance from senior developers.

Collaborate with cross-functional teams on coding and testing.

Take ownership of specific modules or components.

Contribute to technical documentation and participate in code reviews.

Planning (10%)

Participate in project planning and estimation.

Contribute to the development of technical strategies for projects.

Collaborate with architects to align solutions with enterprise goals.

Provide input into the selection of technology stacks and frameworks.

Qualifications

Knowledge/Skill Requirements

ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc.)

ServiceNow experience with HRSD, CSM, or SPM is a plus.

ServiceNow experience developing service catalog items and custom applications.

ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.

ServiceNow experience with IDP solutions (LDAP, SSO, SAML).

ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).

Excellent problem-solving and analytical thinking skills.

Solid understanding of fundamental web technologies like REST, HTTP verbs, DOM, Web security, etc.

Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.

Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.

Demonstrated ability to identify risk and escalate issues appropriately.

Strong proficiency in JavaScript/ES6, including DOM manipulation and the JavaScript object model.

Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.

Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.

Experience presenting to all levels of users (internal and external) in English.

Preferring candidates from Ahmedabad / Bangalore specifically!

Thence is searching for a highly skilled and motivated individual who is enterprising and eager to make a significant impact in the service space by enabling exceptional products. The ideal candidate should have a robust technical background, outstanding leadership skills, and a proven track record of managing complex technical projects. Moreover, this role includes consideration for a Partner role after completing one year with Thence, accompanied by sizeable equity.

Reporting directly to the COO, you will have the opportunity to shape the direction of the company's growth by delivering digital products to clients across various verticals like healthcare, hospitality, manufacturing, etc.

If you are a motivated individual with a passion for driving business growth and creating lasting client partnerships, we encourage you to apply for this exciting opportunity to join our dynamic team at Thence.

Duties & Responsibilities

• Developing digital products, applications and minimum viable product (MVP), including defining the overall architecture and system design to meet business requirements.
• Enabling our client to select the appropriate technology stack, considering factors such as scalability, performance, security and maintainability.
• Designing and configuring the infrastructure to support the software application.
• Choosing the development toolkit, frameworks and libraries best suited based on business and project's needs.
• Crafting and executing database designs, ensuring data integrity, performance and scalability.
• Enhancing and optimising application architecture to improve efficiency, reliability, and scalability.
• Ensuring application scalability to handle increased user loads and data volumes effectively.
• Upholding quality assurance standards through code reviews, testing and continuous integration practices.
• Ensuring IP security by implementing robust authentication, authorisation and encryption mechanisms.
• Exploring and integrating new technologies to enhance the software's capabilities and keep it up-to-date with industry trends.
• Developing the startup's strategic resource allocation plan, including budgeting for technology investments and staffing needs.
• Ensuring efficient utilisation of technologies by optimising resource allocation and minimising waste.
• Assessing and integrating new systems and infrastructure to support the evolving needs of the organization.
• Deliver digital products to clients across various verticals, including healthcare, Fintech, hospitality, manufacturing, etc.
• Building, attracting and mentoring talented developers to foster a culture of learning, innovation and collaboration within the team.
• Collaborating closely with the sales team to ensure effective communication and strategic positioning of technology solutions, while continuously refining sales pitch strategies based on feedback and market trends to maximize success rates and drive revenue growth.
• Defining, managing and evaluating team members based on goals and performance metrics, providing status updates to the leadership team on a bi-weekly basis.
• Identifying process gaps and development inefficiencies within the organisation and defining and driving Standard Operating Procedures (SOPs) to address these gaps effectively.
• Generate business opportunities from existing clients and collaborate with the business team to convert new business.
• Work towards achieving annual and quarterly revenue targets.

Skills Required

• Strong business acumen, with the ability to make strategic decisions and take ownership of account growth, revenue and outcomes.
• Strong technical background with experience in managing complex technical projects encompassing diverse realms such as Web, Mobile, Applications (Apps), Augmented Reality/Virtual Reality (AR/VR), Artificial Intelligence (AI), and Machine Learning (ML).
• Extensive experience in establishing and refining processes and Standard Operating Procedures (SOPs) aimed at measuring and enhancing the quality and efficiency of development capabilities. This includes implementing frameworks to assess performance metrics, optimise workflows and drive continuous improvement across the development lifecycle.
• Excellent leadership skills and the ability to inspire and motivate teams.
• Proven track record of driving business growth and creating lasting client partnerships.
• Enterprising and adept at handling clients effectively.

Qualifications

The ideal candidate will be an inspiring and confident team player with:

• Bachelor's or Master's degree in Computer Science, Engineering or related field and/or significant relevant work experience
• Minimum of 4+ years of proven agency experience in software development projects.
• Experience in leading a team of highly skilled developers, engineers, and testers
• working on multiple client projects
• Experience managing products and projects, and delivering large scale technical solutions on time and on budget
• Excellent communication, interpersonal, and negotiation skills, with a track record of managing stakeholder expectations effectively.
• Familiarity with Agile methodologies and project management tools
• Experience with cloud-based technologies and infrastructure, microservices, and serverless architecture

Additional Opportunities:

After completing one year with Thence, high-performing individuals will be considered for a Partner role, with the potential for substantial equity ownership in the company.

Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb

Binding of UI elements to JavaScript object models

Creating RESTful services with Node.js

Python or PHP knowledge will be good

Architect scalable web architectures

Work in a cross-functional team to deliver a complete user experience

Create Unit and Integration tests to ensure the quality of code

Be responsive to change requests and feature requests

Write code that is cross-platform and cross-device compatible

Ability to wear many hats and learn new technologies quickly

Qualification and Work Experience

Qualification: B.E./B. Tech/BCA/MCA

Work experience: 1- 8 years

Minimum 1-8 years of experience in Designs, develops and implementation of web-based Java applications to support business  requirements and projects.

Hands-on experience in Java and J2EE Ecosystem.

Hands-on experience in Spring boot, Hibernate and/or Struts frameworks.

Good familiarity with Object-Oriented Programming, Web services, REST, HTTP.

Strong experience with databases and MySQL.

Experience in Agile Development/Project Management, DevOps CI/CD process is a big plus.

1-6 years minimum in creating complex HTML based solutions

Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions

1-6 years with Node.js and Express js

Ability to work both independently and in collaborative teams to communicate design and build ideas effectively

Experience using asynchronous RESTful services (JSON)

 Knowledge and Hands-on experience on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC

Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.

Solid understanding of best practices in web application development.

Knowledge and Hands-on experience on Java, 

Exceptional attention to detail and design.

Requirements

Fluent knowledge of the latest HTML/CSS standards and best practices

Working knowledge of JavaScript, Typescript, ReactJS and Angular Working knowledge of Node.js and Express js

Solid Understanding of HTTP protocol and how server-side code is processed on the client

Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation, MySQL, Ability to build REST services, Authentications, MVC applications

Excellent Object-Oriented Programming skills and ability to write modular, secure, scalable and maintainable code 

Experience with Elastic search, Redis.

Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)

Working knowledge of front end optimization and performance techniques

Obsession with lean, clean and organized front-end code

Cross-browser development and troubleshooting

Experience building Responsive websites for web, tablet and mobile devices

Eye for details is crucial

Able to handle multiple projects and competing deadlines

Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation

Passionate about learning new technologies, take pride in code quality and a self-starter.

Exposure to AngularJS, jQuery is a plus

Experience of Groovy & Grails is a big plus.

Exposure to NoSQL databases like MongoDB is a big plus.

Experience in AWS is a big plus.

Desired Skills:

Experience with Microservices and DevOps.

Benefits :

Opportunity to work on highly challenging international projects.

Opportunity to travel & work with International clients.

Flexible and friendly work environment

Great organizational culture, focus on employee's well-being.

Work-life balance.

Be part of the best place to work for certified company

Roles and Responsibilities:

• Perform day-to-day management of campaigns, including oversight of bid recommendations, execution details, and budgets.

• Conduct thorough keyword analysis by: creating keyword lists, analyzing search volume, and making recommendations.
• Experiment with new platforms and channels.
• Ensure ads are creative and displayed appropriately.
• Monitor costs and return on investment (ROI).
• End to End campaign management & setup.
• Continual testing and optimization.

Skills and Qualifications:

• Bachelor’s degree required.
• 1-2 years of experience in Google Campaigns. 
• Relevant previous experience and success within a similar PPC or Digital Marketing focused role. 
• Google Ads and Google Analytics certified.
• Current knowledge of Google Analytics and other digital marketing software and tools.
• Strong analytical ability and experience to work with a variety of data sources.
• Strong Excel experience.
• Ability to communicate effectively.