Hr Generalist

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

• Experience in mobile application development or frontend frameworks such as React.
• Managing successful engineering teams across both mobile and web application development.
• Deep knowlege in CSS methodologies like SCSS & SASS.
• Exposure in UI development like PWA, Single page app, Hybrid App, responsive web deisgn.
•  

Roles and responsibilities:

• From understanding the causes that the nonprofit work for to collaborating with the

corporate team to provide suitable fundraising solution - you will be involved in the

entire process of driving fundraising for the nonprofits.

• Will work closely with non-profits and documents related to onboarding, will carry

out initial level of due diligence

• Support in preparing campaigns and project proposals

• Establish and manage relationship with our partners

• Planning and prioritizing activities and complete the threads

• Ensuring completion of tasks under the stipulated time frame

• Providing up to date information to the stakeholders as and when required

Skills and Background:

• Graduate from a reputed university – Post graduation will be an advantage

• Should have 3 - 5 years of experience in coordinating and managing end to end

stakeholder relationship

• Thorough understanding of nonprofits and fundraising cycle

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.