Customer Acquisition & Engagement Manager

 Key Responsibilities

AI Model Development 

 - Design and implement advanced Generative AI models (e.g., GPT-based, LLaMA, etc.) to support applications across various domains, including text generation, summarization, and conversational agents.

 - Utilize tools like LangChain and LlamaIndex to build robust AI-powered systems, ensuring seamless integration with data sources, APIs, and databases.

Backend Development with FastAPI

 - Develop and maintain fast, efficient, and scalable FastAPI services to expose AI models and algorithms via RESTful APIs.

 - Ensure optimal performance and low-latency for API endpoints, focusing on real-time data processing.

Pipeline and Integration

 - Build and optimize data processing pipelines for AI models, including ingestion, transformation, and indexing of large datasets using tools like LangChain and LlamaIndex.

 - Integrate AI models with external services, databases, and other backend systems to create end-to-end solutions.

Collaboration with Cross-Functional Teams

 - Collaborate with data scientists, machine learning engineers, and product teams to define project requirements, technical feasibility, and timelines.

 - Work with front-end developers to integrate AI-powered functionalities into web applications.

Model Optimization and Fine-Tuning

 - Fine-tune and optimize pre-trained Generative AI models to improve accuracy, performance, and scalability for specific business use cases.

 - Ensure efficient deployment of models in production environments, addressing issues related to memory, latency, and resource management.

Documentation and Code Quality

 - Maintain high standards of code quality, write clear, maintainable code, and conduct thorough unit and integration tests.

 - Document AI model architectures, APIs, and workflows for future reference and onboarding of team members.

Research and Innovation

 - Stay updated with the latest advancements in Generative AI, LangChain, and LlamaIndex, and actively contribute to the adoption of new techniques and technologies.

 - Propose and explore innovative ways to leverage cutting-edge AI technologies to solve complex problems.

Required Skills and Experience

Expertise in Generative AI 

Strong experience working with Generative AI models, including but not limited to GPT-3/4, LLaMA, or other large language models (LLMs).

LangChain & LlamaIndex 

Hands-on experience with LangChain for building language model-driven applications, and LlamaIndex for efficient data indexing and querying.

Python Programming 

Proficiency in Python for building AI applications, working with frameworks such as TensorFlow, PyTorch, Hugging Face, and others.

API Development with FastAPI 

Strong experience developing RESTful APIs using FastAPI, with a focus on high-performance, scalable web services.

NLP & Machine Learning 

Solid foundation in Natural Language Processing (NLP) and machine learning techniques, including data preprocessing, feature engineering, model evaluation, and fine-tuning.

Database & Storage Systems Familiarity with relational and NoSQL databases, data storage, and management strategies for large-scale AI datasets.

Version Control & CI/CD 

Experience with Git, GitHub, and implementing CI/CD pipelines for seamless deployment.

Preferred Skills

Containerization & Cloud Deployment 

Familiarity with Docker, Kubernetes, and cloud platforms (e.g., AWS, GCP, Azure) for deploying scalable AI applications.

Data Engineering 

Experience in working with data pipelines and frameworks such as Apache Spark, Airflow, or Dask.

Knowledge of Front-End Technologies Familiarity with front-end frameworks (React, Vue.js, etc.) for integrating AI APIs with user-facing applications.

Identify and reach out to potential B2B clients (physiotherapy clinics, hospitals, and rehab centers) via cold calling, email, events or campaigns. • Qualify inbound leads and manage a healthy sales pipeline using the company’s CRM. • Understand customer requirements and align solutions with business needs. • Coordinate with Product Specialists for product demos and technical discussions. • Handle objections, negotiate, and drive deals towards successful closure. • Maintain accurate records of all interactions and pipeline status in CRM. • Ensure timely conversion of leads into paying customers. • Build and maintain strong relationships with prospects and clients. • Consistently achieve and exceed sales targets.

Job Description:

An Assistant Engineer works as part of an engineering team to support various aspects of production, design, quality control, and maintenance. They are involved in project planning, process improvement, equipment maintenance, and troubleshooting. The role also includes monitoring safety regulations, analyzing test results, and ensuring compliance with industry standards.

Key Responsibilities:

1. Technical Support & Project Assistance

• Assist senior engineers in project design, execution, and troubleshooting.
• Conduct research, collect data, and prepare technical reports.
• Participate in product development and testing processes.

1. Production & Process Optimization

• Monitor production activities and ensure smooth operation.
• Identify inefficiencies and propose process improvements.
• Coordinate with production teams to maintain workflow efficiency.

1. Quality Control & Assurance

• Conduct quality checks and inspections of materials, components, and finished products.
• Ensure products meet industry and regulatory standards.
• Assist in root cause analysis and corrective action implementation.

1. Equipment Maintenance & Safety Compliance

• Ensure machines and tools are properly maintained.
• Follow safety protocols and assist in risk assessment.
• Train workers on the safe operation of equipment.

1. Documentation & Reporting

• Maintain records of production, quality tests, and project progress.
• Prepare reports for senior engineers and management.
• Assist in preparing SOPs (Standard Operating Procedures).

Responsibilities

• Develop quality software and web applications
• Analyse and maintain existing software applications
• Create and maintain SQL databases, tables, views, stored procedures etc. (Microsoft SQL Server 2008+)
• Design highly scalable, testable code
• Discover and fix programming bugs
• Monitor and maintain application security and integrity
• Communicate project status and identify technical risks
• Evaluate and recommend appropriate technologies based on product needs and industry trends

Desired Skills:

• Develop quality software and web applications
• Excellent communication and organisational skills, must be a team player
• Excellent analytical skills
• Ability to work in a fast-paced environment
• Ability to stay focused and deliver on time and on budget
• An up-to-date, working knowledge of current, past, and projected trends in the industry
• Knowledge of AI Techniques such as Neural Network Programming would be an asset
• Knowledge of Steering Behaviors Programming Techniques would be an asset

Qualifications

• Strong knowledge in .NET platform (ASP .NET) and C#
• Strong knowledge of Microsoft SQL Server 2008+ and T-SQL language
• Proficient in MS Visual Studio and TFS, including application build/deployment
• Knowledge and experience with creating and consuming web services

Educational Requirements:

Bachelor's degree diploma in computer science or software engineering

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Position: Android Developer

Location: Ahmedabad
Experience: 1-4 years

Minimum 1.5 Years of experience.
At least 3 apps are fully developed and live on the store
Latest kotlin and java language knowledge required
SQLite local database knowledge must
API integration knowledge must be required not just copying past code but must understanding how that works
Social Media login and firebase knowledge required
Git command and repository knowledge must be required

What you’ll be doing:

LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.

Responsibilities:

1. Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
2. Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
3. Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
4. Participate in brainstorming sessions, idea generation, and strategic planning discussions.
5. Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
6. Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
7. Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
8. Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
• Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
• Excellent research, analytical, and problem-solving skills.
• Exceptional written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
• Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
• Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.