Customer Acquisition & Engagement Manager

What makes Bakerstreet Digital Special? 

• We are not just an ambitious niche Digital Products company. We are an ambitious Digital Products Company with a soul.
• Fundamental to our mission of building world-class (we have won a webby award) global (26 global products live 0-1) digital products is an integrated, mission-driven team of consultants who are passionate about their competency.  

Who are you? A Digital Designer that can skillfully orchestrate end to end Product Design. You:

• Have experience building Products at the Business, User, UX and Architecture levels with multi-disciplinary teams
• Have worked with global clients in a consulting or product team and understand communication and management protocols of large Banks
• Have a fine understanding of the fintech domain
• Understand the difference between UI and a UI Design system that can flex and scale
• Can imagine, articulate well, and create buy-in for your ideas
• Are hands-on and able to rapidly visualise ideas
• Are able to work collaboratively to deliver the UI in sprints across products
• Have a deep understanding of CX, Design beyond screens and colours 
• Can translate business requirements and customer experience into features and functions that drive the platform/product roadmap. 

What you will do:

• Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Participate with higher level analyst/designer on project teams to create effective, usable and satisfying user experiences with information technology
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Participate in user-centered design activities
• Participate in conducting user research through interviews, field studies and surveys
• Assist in the definition of user requirements and usability goals
• Support and aid in the creation of user interaction design alternatives and the building of prototypes
• Participate in conducting usability tests, heuristic evaluations and other reviews to evaluate the efficiency and effectiveness of designs

Who you are NOT. This role is not for you if: 

• You can only follow the given process
• Not think out of the box, innovative solutions to startup problems
• Have time-zone constraints (this is a global time-zone role)
• Work only in a slow, structured environment where you are given detailed instructions
• Want to take it easy and prefer a passive role 

What you will get: 

• An opportunity to be a core team member with a growth path
• A fast-growth environment with a world-class visual design quality 
• A place where you matter, and are not just a cog in the wheel
• An encouraging, informal and comfortable working environment
• A place where flexibility can be earned and work-life balance ensured
• Competitive Compensation

You will learn: 

• How to build a design and build a global quality next generation product ground-up
• How to build a Design-led organization ground-up
• How to build a Zero to one product, not just enhance or add features

What are the Qualifications you need? 

• Proficiency with visual design programs such as Figma / Adobe XD and Prototyping tools. 
• Ability to work effectively in a collaborative environment to create top-performing interfaces. 
• Ability to think through product propositions ground-up considering the entire product eco-system
• Must have Customer-oriented data-led problem-solving skills 
• Ability to prioritise and manage multiple milestones and projects efficiently
• Ability to work with and influence senior stakeholders
• Professional written and interpersonal skills.

Our Hiring Process:

1. You Apply and answer a couple of quick questions [5 min]
2. Recruiter screening phone interview [20 min] 
3. Skills assessment take-home challenge
4. Technical interview: [30 min - includes a discussion around the submitted assignment]
5. Founder's interview: [30 min]
6. We make you an offer and proceed for reference and BGV check.

female only, presentable

Facebook / instagram / linked posts

Prepare creatives as well,

graphics Knowledge and experience of BRAVO software is must

send emails to clients, promotional mails, prepare flyers, collaterals, to increase the reach of indo nippon among the clients and increase footfall through social media, prepare PPT

Experience - 1-2 years

Salary - 25 - 30K

Timing - 10 - 6 PM Mon to saturday (2nd and 4th saturday -work from home)

About Triveous

Triveous is a fully remote startup that is passionate about building impactful mobile-first products for India and the world. Over the past few years, we’ve had the opportunity of working on some truly inspirational projects for some of the best companies in the world, it should give you an idea of the kind of things you’ll be spending time on if you decide to work with us:

• For IDEO and Bill & Melinda Gates Foundation - Worked on a framework to increase digital confidence for the next billion internet users, available at https://digitalconfidence.design/
• For Google: Advised Google’s partners on UX best practices for mobile apps and strategies to improve key metrics like engagement and retention
• For Novopay and Khoslalabs: Created multiple fintech apps for millions of underbanked users across India
• For Triveous (That’s us): Created Skyro a “google docs for audio” with over a million downloads and was featured internationally on the play store
• For FREND: Worked with FREND (a nonprofit) on a unique offline-first mobile platform that gives livelihood to women in over 3,00,000 villages across India.

Job Description

We are looking for a Product designer to join Triveous and help us in our journey to create beautiful, usable, and inclusive mobile products. She/He will be responsible for understanding and executing the entire design lifecycle of various projects. That includes creating user personas, mapping user journeys, creating prototypes, and testing them out with actual users. 

The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions, and outputs with key stakeholders is a definite plus.

Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.

Tasks and Responsibilities

• Understand business requirements and user needs
• Create user personas, journey maps, and various other design artifacts
• Create prototypes of varying fidelity
• Communicate design solutions to key stakeholders
• Define and track key metrics related to user experience
• Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts

Skills and Requirements

• Experienced with 1+ years in Product Design/UX roles.
• Good experience in user experience and interface design, with a supporting portfolio
• Experience in designing mobile applications
• Experience in understanding and mapping complex user journeys
• Ability to form, prototype, and clearly communicate ideas and decisions.
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Familiarity with prototyping tools like Figma/Sketch
• Good problem-solving and analytical skills
• Able to work well with remote, cross-functional teams
• Responsible, self-motivated, and comfortable taking the initiative.
• Attentive to the finer details and love what you do

Bonus

• Experience with various user research methodologies
• Experience in building offline-first application

• Develop and execute end to end projects and programs central to building a fast-paced high growth startup.
• You'll report to our founders and work closely with members of the leadership team.
• Should have exp. in working and collaborating with colleges/universities PAN Indian and Internationally
• If you are looking to build a career working with multiple teams and stakeholders by driving things centrally, then we should talk.
• We are hiring for multiple positions. An ideal candidate should have 3-6 years of experience. Preferred candidate should have experience in consulting + startup.

• Act as a central POC to design, drive and execute projects from the Founder's office.
• Take complete ownership of assigned projects - which have a direct impact and coordinate end to end.
• Maintain key internal and external stakeholder relationships. Own strategic relationship with external stakeholders including investors
• Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.
• Build systems and processes to run a smooth engine across multiple functions/teams.
• Define the key metrics (KRAs and KPIs) of different functions and make sure they are being completed as per the set targets.
• Plan out an approach/analysis strategy (data + qualitative) to infer underlying trends/actions specific to a program.
• Build high-quality reports and deducing insights from the same.
• Ability to work with cross-functional teams and resolve escalations.
• Review all the student feedback received from various sources.
• Market research competitor analysis to identify threats and opportunities.
• Analyze consumer behavior and determine student personas.
• Identify opportunities to reach new market segments and expand market share.
• Monitor competition (acquisitions, pricing changes, and new products and features.
• Understanding the student behaviour and gathering insights to suggest improvements in the product/programs.

• 3-6 years in a business or executive management/consulting roles, organizing and directing multiple teams and departments.
• Must have worked in a fast-paced growing technology startup and consulting experience
• Should have exp. in working and collaborating with colleges /universities
• Ability to share and seek feedback across functions
• Well versant with people/talent challenges and ability to manage the same in a high growth- stage startup.
• Extraordinary communication skills - written and verbal
• Extremely versatile, dedicated to efficient productivity with experience in planning and leading strategic initiatives

6+ years of experience developing on Shopify’s eCommerce platform including customization of various themes using Liquid

● 6+ years of experience in front-end technologies including JavaScript, AJAX, HTML, CSS, SCSS, and GraphQL.

● Superb troubleshooting & debugging skills.

● Interest in staying current and applying the most current best practices.

● Able to work effectively in a fluid, fast-paced environment. ● Experience working with many cross functional partners to drive complex projects forward. ● Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.

● A disciplined approach to testing and quality assurance.

● Positive Attitude, high energy, and love for broadening web development skill set. ● Proficient in co-coordinating with teams and clients across different time zones. ● Familiar with JIRA, ConfluenceKnowledge in other ecommerce platforms such as BigCommerce orCommercetools is big plus

• Experience with client-focused solution architecture consulting, inclusive of project planning, estimating and resourcing.
• Write quality, maintainable code with extensive test coverage in a fast-paced professional software engineering environment.
• Experience in creating and maintaining dev-ops related scripts for enterprise applications.
• Technical delivery experience across the entire SDLC, with deep expertise in software development; at a minimum backend systems like JAVA (version 8+), JavaScript.
• Experience of formal project management environments, including Agile.
• Experience in creating low level designs of the entire applications including servers, deployments and workflows.
• Has an extensive and consistent ability of delivering complex projects throughout life cycle.
• Experience managing the development and delivery of commercial websites.
• Experience managing or leading a team of multi-skilled engineers, developers and QAs.

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field