Customer Acquisition & Engagement Manager

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.

Key Responsibilities:

1.      Lead and oversee the development of SAS programs for the management and statistical analysis of clinical trial data.

2.      Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.

3.      Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.

4.      Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.

5.      Ensure data quality by designing and validating key data checks and listings.

6.      Develop specifications for derived datasets and perform data transformation as necessary.

7.      Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.

8.      Guide junior programmers and provide mentoring as needed.

9.      Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.

Required Qualifications and Skills:

1.      Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.

2.      Minimum of 3 plus years of statistical programming experience in the pharmaceutical, biotech, or CRO industry.

3.      Excellent SAS programming skills and proficiency in SAS/Base, SAS/Macro, SAS/Graph, and SAS/STAT.

4.      Familiarity with CDISC SDTM and ADaM data standards.

5.      In-depth understanding of clinical trial data and extremely complex statistical methods.

6.      Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

7.      Strong written and verbal communication skills, with the ability to translate complex data into understandable results.

8.      Proficiency in English, with excellent written and verbal communication skills.

9.      Prior experience leading teams or projects is highly desirable.

Preferred Skills:

1.      Experience in oncology, immunology, respiratory, infectious diseases, or neurosciences is a plus.

2.      Knowledge of other statistical software such as R or Python is a plus.

3.      Knowledge of regulatory guidelines (FDA/EMA/ICH) is preferred.

Since the goal is to grow and develop ourselves, working together can allow you and Shethink PVT. Ltd. to earn fortune remarks and leads.

We are immensely looking for MEAN/MERN Developer.

Full Stack Developer Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Experience Required:

• The candidate must at least have a total experience of 1-4 years in the relevant field.
• The candidate must have basic knowledge regarding data structure and algorithm.
• We require people with keen logisticts skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.

Location: Indore (WFO)

Own laptop is mandatory.

Responsibilities:

• Develop back-end server that includes business logic linked to various data storage solutions including database.
• Design back-end server system by using technology appropriate for server environment.
• Develop and maintain Rest services for Samsung Pay Develop RESTful services that are highly scalable, available, maintainable.

Requirements:

• Excellent Programming Skills.
• Strong problem-solving abilities.
• Analytical skills, and troubleshooting.
• Good understanding of algorithms, data structures, and performance optimization methods.
• Hands-on with Design, Coding, Debugging, and Testing.
• Excellent Communication & Interpersonal Skills, Team Player.

Programming Skills:

• C, C++, and/ Java Jquery, Spring, Struts. Hibernate, iBatis, Node.js Web Services, Web Security, MySQL.
• Memcache/Redis, Cassandra/HBase, MongoDB/CouchDBMap Reduce, Hadoop, Spark, Hive, Mahout.
• Fast Data Processing - Storm - Rules Engine - Drools.

• Identify bad code practices in Scala and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

We’re looking for someone who has:

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in Scala and Java.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with Scala best practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in DevOps.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Should have excellent analytical and troubleshooting skills.

Technical Skills

• Work with developer teams with a focus on automating build and deployment using tools such as Jenkins.
• Implement CI/CD in projects (GitLabCI preferred).
• Enable software build and deploy.
• Provisioning both day to day operations and automation using tools, e. g. Ansible, Bash.
• Write, plan, create infra as a code using Terraform.
• Monitoring, ITSM automation incident creation from alerts using licensed and open source tools.
• Manage credentials for AWS cloud servers, github repos, Atlassian Cloud services, Jenkins, OpenVPN, and the developers environment.
• Building environments for unit tests, integration tests, system tests, and acceptance tests using Jenkins.
• Create and spin off resource instances.
• Experience implementing CI/CD.
• Experience with infrastructure automation solutions (Ansible, Chef, Puppet, etc. ).
• Experience with AWS.
• Should have expert Linux and Network administration skills to troubleshoot and trace symptoms back to the root cause.
• Knowledge of application clustering / load balancing concepts and technologies.
• Demonstrated ability to think strategically about developing solution strategies, and deliver results.
• Good understanding of design of native Cloud applications Cloud application design patterns and practices in AWS.

• Work with the developer team to enhance the existing CI/CD pipeline.
• Adopt industry best practices to set up a UAT and prod environment for scalability.
• Manage the AWS resources including IAM users, access control, billing etc.
• Work with the test automation engineer to establish a CI/CD pipeline.
• Work on replication of environments easy to implement.
• Enable efficient software deployment.