Corporate Sales Executive

Position Overview:

This is a start-up-style customer success/service role where responsibilities may shift as we adapt to what works best for our learners. The Learner Success Manager will play a key role in supporting learners through live classes, 1:1 support, small group orientation sessions, and ongoing communication through Slack, phone calls, email, or video meetings.

Key Responsibilities:

• Conduct live classes and facilitate workshops through platform/technical support, time management, and learner check-ins through multiple communication outlets (individual and small group).
• Offer empathetic and motivational support in both live sessions and support tickets.
• Provide at least 20–25 hours of direct live learner interaction weekly. This would include, but not be limited to, hosting live classes, 1:1 interactions, check-ins, escalations, and live troubleshooting support.
• Adapt to evolving responsibilities as we refine what drives learner success.
• Facilitate onboarding, orientation, communication timelines, and guidance through learning resources.
• Track learner progress and report feedback.
• Help build a learner community and engagement through group sessions and events, as well as community channels, while adapting to the company/team's standard operating procedures.
• Collaborate with internal teams to improve learner experience based on feedback.

Launch Your Career with Simplilearn! We're hiring for an entry-level role perfect for recent graduates or freshers with internship experience.

💰 CTC: ₹3.7 LPA (90% fixed + 10% variable)

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Primary Duties and Responsibilities 

• Experience with Informatica Multidomain MDM 10.4 tool suite preferred
• Partnering with data architects and engineers to ensure an optimal data model design and implementation for each MDM domain in accordance with industry and MDM best practices
• Works with data governance and business steward(s) to design, develop, and configure business rules for data validation, standardize, match, and merge
• Implementation of Data Quality policies, procedures and standards along with Data Governance Team for maintenance of customer, location, product, and other data domains; Experience with Informatica IDQ tool suite preferred.
• Performs data analysis and source-to-target mapping for ingest and egress of data.
• Maintain compliance with change control, SDLC, and development standards.
• Champion the creation and contribution to technical documentation and diagrams.
• Establishes a technical vision and strategy with the team and works with the team to turn it into reality.
• Emphasis on coaching and training to cultivate skill development of team members within the department.
• Responsible for keeping up with industry best practices and trends.
• Monitor, troubleshoot, maintain, and continuously improve the MDM ecosystem.

Secondary Duties and Responsibilities

• May participate in off-hours on-call rotation.
• Attends and is prepared to participate in team, department and company meetings.
• Performs other job related duties and special projects as assigned.

Supervisory Responsibilities

This is a non-management role

Education and Experience

• Bachelor's degree in MIS, Computer Sciences, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.
• 5+ years of experience in implementing MDM solutions using Informatica MDM.
• 2+ years of experience in data stewardship, data governance, and data management concepts.
• Professional working knowledge of Customer 360 solution
• Professional working knowledge in multi domain MDM data modeling.
• Strong understanding of company master data sets and their application in complex business processes and support data profiling, extraction, and cleansing activities using Informatica Data Quality (IDQ).
• Strong knowledge in the installation and configuration of the Informatica MDM Hub.
• Familiarity with real-time, near real-time and batch data integration.
• Strong experience and understanding of Informatica toolsets including Informatica MDM Hub, Informatica Data Quality (IDQ), Informatica Customer 360, Informatica EDC, Hierarchy Manager (HM), Business Entity Service Model, Address Doctor, Customizations & Composite Services
• Experience with event-driven architectures (e.g. Kafka, Google Pub/Sub, Azure Event Hub, etc.).
• Professional working knowledge of CI/CD technologies such as Concourse, TeamCity, Octopus, Jenkins, and CircleCI.
• Team player that exhibits high energy, strategic thinking, collaboration, direct communication and results orientation.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction. Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

• The duties of this position are performed through a combination of an open office setting and remote work options. Full remote work options available for employees that reside outside of the Des Moines Metro Area. There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job

• Windows, or Mac computer and various software solutions.

Financial Responsibility

• Responsible for company assets including maintenance of software solutions.

Contacts

• Has frequent contact with office personnel in other departments related to the position, as well as occasional contact with users and customers. Engages stakeholders from other area in the business.

Confidentiality

• Has access to confidential information including trade secrets, intellectual property, various financials, and customer data.

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support. 
  

  Requirements:

  • Bachelor’s degree in computer science, computer engineering, or similar.
  • Previous work experience as an AngularJS developer.
  • Proficient in CSS, HTML, and writing cross-browser compatible code.
  • Experience using JavaScript building tools like Gulp or Grunt.
  • Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
  • Excellent project management skills.
  • Proven experience implementing back-end JavaScript applications.
  • Excellent communication skills.
  • Critical thinker and good problem-solver.

Job Description for JAVA TRAINER

Skills Required- 

Good corporate experience in handling Induction and Lateral crowd 

Handle Java batches ranging from – Core Java, Servlets, JSP, and Hibernate, Struts, spring and EJB 3.1. 

Able to understand and work closely with customer. 

Knowledge on Java 8 

Experience Required 

•   4 to 5 years instructor-led IT training experience 

•   Professional work experience with any 2 of the above technologies 

•   Excellent customer-facing, presentation, interpersonal and communication skills, with an ability to share expertise with others Team player who can also adapt to working solo for long periods 

•   Ability to adapt to changing circumstances and cope with stressful Situation. 

•   A passion for IT and acquiring new skills and experience 

•   Be prepared to travel to different locations in the India (and sometimes abroad) with occasional stays away from home 

•   Application of Technical expertise in the 'real world' 

•  Should have experience into Open Source Technologies such as Angular JS, Angular 2 , Knock Out JS, React JS. 

 Website:   http://www.synergetics-india.com/" target="_blank">www.synergetics-india.com

Candidate must relocate to Mumbai after Covid 19
Shared Accomodation will be provided by Company