Tosca Engineer

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Position: Team Leader

Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Responsibilities:

• Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

• The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

• Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Success in the Role:

This role is an opportunity for an Engineering Leader looking for their next growth opportunity. As a leader, you will help us build and scale our team as our product grows and reaches new customers. This role requires technical and interpersonal skills to work with multiple teams, passion for solving problems, a focused approach towards growing people, expertise in product quality, automation and for delivering results.

As an Engineering Director, you will:

Lead the teams that enables our customers to build the middleware and backend of their products using our no code platform. We are a SaaS platform that allows our customers from different domains to build web scale applications online.

In this position, you are responsible for people management and product deliveries. It requires hands on Java and/or Golang development experience. Your responsibilities include

• Hire, mentor and motivate your teams.
• Plan and manage scrums and deliveries.
• Knowledge of cloud deployments, security and scalability concerns.
• Contribute to the design and develop of Java and GoLang based micro services.
• Expertise in scalable systems, including APIs, middleware and database systems.
• Create efficient development, build, packaging and deployment processes for Java and GoLang micro services.
• Review code and enforce best coding, security and test practices.

Work Experience and Skills required:

• Overall 15+ years of experience
• Experience in managing technical teams for 5 years.
• At least 10+ years of Java and/or Golang development experience in the relevant domain
• Worked on a product or SaaS platform
• Good communication and negotiation skills

What is leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the VP, Engineering. Our team’s focus is on challenging the status quo by innovating in a Jiffy. We believe in building a high performing organization and committing to make our customers successful.

We have cross functional teams organized around different platform components with clear responsibility and accountability. At the same time, engineers with horizontal technical skills like Java and GoLang development report to one leader to bring consistency and best practices across the entire platform.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment with at least 3 days in the office
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Workplace practices made for people well-being - Weekend Work Monitor, Low Call/No Call Wednesday, and Knowledge Sharing Sessions.
• Token of Appreciation-Early appraisal guaranteed with best Pay-Per-Performance Policy. Compensation off and overtime benefits are offered
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

Job Summary

As a Data Science Lead, you will manage multiple consulting projects of varying complexity and ensure on-time and on-budget delivery for clients. You will lead a team of data scientists and collaborate across cross-functional groups, while contributing to new business development, supporting strategic business decisions and maintaining & strengthening client base

1. Work with team to define business requirements, come up with analytical solution and deliver the solution with specific focus on Big Picture to drive robustness of the solution
2. Work with teams of smart collaborators. Be responsible for their appraisals and career development.
3. Participate and lead executive presentations with client leadership stakeholders.
4. Be part of an inclusive and open environment. A culture where making mistakes and learning from them is part of life
5. See how your work contributes to building an organization and be able to drive Org level initiatives that will challenge and grow your capabilities.

​​​​​​Role & Responsibilities

1. Serve as expert in Data Science, build framework to develop Production level DS/AI models.
2. Apply AI research and ML models to accelerate business innovation and solve impactful business problems for our clients.
3. Lead multiple teams across clients ensuring quality and timely outcomes on all projects.
4. Lead and manage the onsite-offshore relation, at the same time adding value to the client.
5. Partner with business and technical stakeholders to translate challenging business problems into state-of-the-art data science solutions.
6. Build a winning team focused on client success. Help team members build lasting career in data science and create a constant learning/development environment.
7. Present results, insights, and recommendations to senior management with an emphasis on the business impact.
8. Build engaging rapport with client leadership through relevant conversations and genuine business recommendations that impact the growth and profitability of the organization.
9. Lead or contribute to org level initiatives to build the Tredence of tomorrow.

Qualification & Experience

1. Bachelor's /Master's /PhD degree in a quantitative field (CS, Machine learning, Mathematics, Statistics, Data Science) or equivalent experience.
2. 6-10+ years of experience in data science, building hands-on ML models
3. Expertise in ML – Regression, Classification, Clustering, Time Series Modeling, Graph Network, Recommender System, Bayesian modeling, Deep learning, Computer Vision, NLP/NLU, Reinforcement learning, Federated Learning, Meta Learning.
4. Proficient in some or all of the following techniques: Linear & Logistic Regression, Decision Trees, Random Forests, K-Nearest Neighbors, Support Vector Machines ANOVA , Principal Component Analysis, Gradient Boosted Trees, ANN, CNN, RNN, Transformers.
5. Knowledge of programming languages SQL, Python/ R, Spark.
6. Expertise in ML frameworks and libraries (TensorFlow, Keras, PyTorch).
7. Experience with cloud computing services (AWS, GCP or Azure)
8. Expert in Statistical Modelling & Algorithms E.g. Hypothesis testing, Sample size estimation, A/B testing
9. Knowledge in Mathematical programming – Linear Programming, Mixed Integer Programming etc , Stochastic Modelling – Markov chains, Monte Carlo, Stochastic Simulation, Queuing Models.
10. Experience with Optimization Solvers (Gurobi, Cplex) and Algebraic programming Languages(PulP)
11. Knowledge in GPU code optimization, Spark MLlib Optimization.
12. Familiarity to deploy and monitor ML models in production, delivering data products to end-users.
13. Experience with ML CI/CD pipelines.

SOCIAL MEDIA MANAGER

Tesseract Esports is looking for an experienced, creative and passionate Social Media Manager to join our team. As a Social Media Manager you will be responsible for managing all our social media accounts including those of our owned/co-owned/shared/white-label projects and IPs. You will be responsible for developing and implementing social media strategies in order to increase online presence and improve our marketing efforts for our brand and projects.

You will be working closely with the operations and creative teams and other client staff for successful implementation of social media plans and campaigns.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

Requirements/Skills

• Passionate about gaming and Esports.
• Excellent interpersonal, presentation, verbal and written communication skills.
• Excellent knowledge of Facebook, Twitter, Instagram, YouTube, LinkedIn and other major social media platforms and best practices.
• Excellent copywriting skills.
• Proficient computer skills, Microsoft Office Suite & Google Suite.
• General Knowledge of Search Engine Optimization (SEO), internet ranking for web content, keyword research, google analytics and web traffic metrics.
• Ability to plan and execute long-term and short-term social media campaigns
• Working knowledge of multi-social posting platforms such as Hubspot and Agora Pulse.
• Good understanding of social media KPIs and social media marketing strategy.
• Good time management, multi-tasking, problem solving and analytical skills.
• Ability to work in a highly collaborative and fast paced work environment.

You will be responsible for (not limited to)

• Manage, administer and grow all existing and new company social networks including Facebook, Twitter, Instagram, YouTube, LinkedIn etc.
• Create and execute social media plans and campaigns for different projects by collaborating with the content team and client staff.
• Develop and implement social media plans, competitions, strategies and campaigns to build brand/company/project awareness and drive engagement.
• Incorporate optimization strategies, analyze data and research best ways to increase traffic.
• Track, tabulate and report social media metrics consistently
• Oversee day to day management of campaigns, review success of campaigns and develop ways to improve.
• Research new media platforms, trends and industry opportunities in gaming and Esports.
• Provide feedback from social media trends and research to different teams.
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Monitor SEO and user engagement and suggest content optimization
• Communicate with followers and respond to queries in a timely manner.

Your Experience

1-3 years experience in related field (Social Media Manager, Community Manager, Social Media Specialist, Marketing, PR, Communications, Gaming, Esports etc.)

What we will be excited to see in you

• Strong understanding of local and global gaming and esports ecosystems
• Social Management/Community building experience in gaming and esports field.
• Experience in setting up and optimizing google ad word campaigns
• Self-Learning

Job Type: Full-time

Salary Offer: 3L PA - 5.4L PA

Job Location: Remote for 6-12 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

1-2 years and above experience in developing frontend UIs using HTML5, CSS, Javascript with ReactJS. Candidate must have experience with data binding and state management (Redux/MobX)

Key Skills required :

1. Proficiency in HTML5 development

2. Proficiency in CSS Frameworks like Bootstrap ⅘

3. Strong understanding of Javascript

4. Hands on experience in building and implementing UIs in ReactJs including experience in building components, observables, state management and data binding

5. Strong expertise in building Responsive Websites

6. Experience fixing performance issues using tools like GTMetrix and Pagespeed Insights

7. Working experience in maintaining code versioning by committing to Git repositories

KRAs includes :

1. Understanding the scope of work and arriving at timelines

2. Frontend UI development using Reactjs, HTML5, Javascript and CSS

3. Implementing media queries and following Responsive Web Design principles for responsive websites

4. Implementing state management, databinding and mocking APIs

5. Unit testing prepared web applications and HTML pages

6. Coordinating with the testers to resolve any bugs

7. Reporting on daily and weekly progress

8. Optimization and performance tuning of code