Copywriter

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Job Title: Content Writer

Location: Aliganj, Lucknow, Uttar Pradesh

Job Type: Full-Time, Onsite

Working Days: 6 Days/Week

Salary: ₹15,000 - ₹25,000 per month

Experience: 1-3 Years

Vacant Positions: 4

Job Description: We are seeking a talented Content Writers to join our team in Aliganj, Lucknow, Uttar Pradesh. The ideal candidate will have 1-3 years of experience in content writing and a strong grasp of English. You will be responsible for creating engaging and compelling content across various platforms.

Requirements:

1. 1-3 years of experience in content writing.
2. Excellent writing, editing, and proofreading skills.
3. Ability to create content that is engaging and SEO-friendly.
4. Strong research skills to produce high-quality content.
5. Candidates must be based in or near Lucknow.
6. Must have capacity of writing minimum 4k words per day.

Interview Process:

Only face-to-face interviews will be scheduled.

If you are passionate about writing and meet the above criteria, we would love to hear from you!

Apply Now!!

We are seeking a talented freelancer Content Writer for a Corporate brand to join our team and create compelling leadership articles from an HR perspective. As a Content Writer, you will be responsible for producing high-quality thought leadership articles on various HR-related topics and other interesting seasonal topics and leadership articles for senior management LinkedIn profiles. Articles will be made for Linkedin and posted from Senior management profiles.

Inshorts is looking for people to work as Proofreaders in the English Editorial Team. Eligibility criteria include an experience of 0-2 years for the post in the field of English media.

Location: Noida

CTC: 100% hike on current CTC

Responsibilities: 

>Checking for spelling and grammatical mistakes in the headlines and body copies

>Verifying all the facts in a particular story before publishing

>Checking for the authenticity and accuracy of images used for shorts

>Making sure that any story is not repeated

>Have to look after the growth of the concerned team while adding to the overall growth of the company 

Desired Skills/Qualification:

>Strong command over the English language

>General awareness

>Good at spotting mistakes

>Sound logical skills

>Experience of 0-2 years

Company Profile:

Inshorts is a content consumption and discovery app which provides news and other content in 60 words. It was started in 2013 with the aim of keeping people informed by presenting news in an easily consumable format. It is the highest-rated news app on Google Play Store.

Best place to hide a dead body is page two of Google.

So., We are looking for  SEO/SEM expert to manage all search engine optimization and marketing activities.You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.
Exp : Minimum 1 yr 

Responsibilities

• Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns

• Track, report, and analyze website analytics and PPC initiatives and campaigns

• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.

• Optimize copy and landing pages for search engine marketing

• Perform ongoing keyword discovery, expansion and optimization

• Research and implement search engine optimization recommendations

• Research and analyze competitor advertising links

• Develop and implement link building strategy

• Work with the development team to ensure SEO best practices are properly implemented on newly developed code

• Work with editorial and marketing teams to drive SEO in content creation and content programming

• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

• Requirements

• Proven SEO experience

• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

• Solid understanding of performance marketing, conversion, and online customer acquisition

• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

• Knowledge of ranking factors and search engine algorithms

• Up-to-date with the latest trends and best practices in SEO and SEM

Position: Frontend Engineer / MEAN Stack Developer

Location: Bangalore

Experience: 2.5 to 4 years, preferably in an agile environment

Strong Knowledge MongoDB, Express.js, AngularJS, Node.js
Strong Knowledge on User Interface and User Experience Design
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge other stacks like ReactJS, View.js