Digital Marketing & SEO Intern

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

MUST-HAVES:

• LLM, AI, Prompt Engineering LLM Integration & Prompt Engineering
• Context & Knowledge Base Design.
• Context & Knowledge Base Design.
• Experience running LLM evals

NOTICE PERIOD: Immediate – 30 Days

SKILLS: LLM, AI, PROMPT ENGINEERING

NICE TO HAVES:

Data Literacy & Modelling Awareness Familiarity with Databricks, AWS, and ChatGPT Environments

ROLE PROFICIENCY:

Role Scope / Deliverables:

• Scope of Role Serve as the link between business intelligence, data engineering, and AI application teams, ensuring the Large Language Model (LLM) interacts effectively with the modeled dataset.
• Define and curate the context and knowledge base that enables GPT to provide accurate, relevant, and compliant business insights.
• Collaborate with Data Analysts and System SMEs to identify, structure, and tag data elements that feed the LLM environment.
• Design, test, and refine prompt strategies and context frameworks that align GPT outputs with business objectives.
• Conduct evaluation and performance testing (evals) to validate LLM responses for accuracy, completeness, and relevance.
• Partner with IT and governance stakeholders to ensure secure, ethical, and controlled AI behavior within enterprise boundaries.

KEY DELIVERABLES:

• LLM Interaction Design Framework: Documentation of how GPT connects to the modeled dataset, including context injection, prompt templates, and retrieval logic.
• Knowledge Base Configuration: Curated and structured domain knowledge to enable precise and useful GPT responses (e.g., commercial definitions, data context, business rules).
• Evaluation Scripts & Test Results: Defined eval sets, scoring criteria, and output analysis to measure GPT accuracy and quality over time.
• Prompt Library & Usage Guidelines: Standardized prompts and design patterns to ensure consistent business interactions and outcomes.
• AI Performance Dashboard / Reporting: Visualizations or reports summarizing GPT response quality, usage trends, and continuous improvement metrics.
• Governance & Compliance Documentation: Inputs to data security, bias prevention, and responsible AI practices in collaboration with IT and compliance teams.

KEY SKILLS:

Technical & Analytical Skills:

• LLM Integration & Prompt Engineering – Understanding of how GPT models interact with structured and unstructured data to generate business-relevant insights.
• Context & Knowledge Base Design – Skilled in curating, structuring, and managing contextual data to optimize GPT accuracy and reliability.
• Evaluation & Testing Methods – Experience running LLM evals, defining scoring criteria, and assessing model quality across use cases.
• Data Literacy & Modeling Awareness – Familiar with relational and analytical data models to ensure alignment between data structures and AI responses.
• Familiarity with Databricks, AWS, and ChatGPT Environments – Capable of working in cloud-based analytics and AI environments for development, testing, and deployment.
• Scripting & Query Skills (e.g., SQL, Python) – Ability to extract, transform, and validate data for model training and evaluation workflows.
• Business & Collaboration Skills Cross-Functional Collaboration – Works effectively with business, data, and IT teams to align GPT capabilities with business objectives.
• Analytical Thinking & Problem Solving – Evaluates LLM outputs critically, identifies improvement opportunities, and translates findings into actionable refinements.
• Commercial Context Awareness – Understands how sales and marketing intelligence data should be represented and leveraged by GPT.
• Governance & Responsible AI Mindset – Applies enterprise AI standards for data security, privacy, and ethical use.
• Communication & Documentation – Clearly articulates AI logic, context structures, and testing results for both technical and non-technical audiences.

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Title

Full Stack MERN/ MEAN Tech Lead

Location

Bangalore

About the company

With over a decade of experience, we specialize in crafting bespoke integration solutions and empowering businesses across the globe with a combined approach to emerging technology. We use cutting edge enterprise platforms - Microsoft, Salesforce, SAP and more Since our establishment in 2004, with our headquarters located in Tampa, USA, eCosmos has been extending global reach and domestic support to a diverse range of organizations, from start-ups to Fortune 500 companies

. Job Summary:

The Lead Developer provides technical expertise which requires a working knowledge of the technical infrastructure underpinning the applications. Plans, consults, and coordinates complex project assignments in the design, development and implementation of applications software. Works as part of a service or project team to implement complex technical solutions that meet business requirements. Responsible for contributing to the planning of the work programs and the review, development, and modification of best practices and technical solutions. Provides supervision to a team of Developers

. What success looks like in this role:

• You will lead a team of 5-10 developers building web apps with React, Node.js, Express and MongoDB, and mobile apps with React Native.

• Architect scalable and high-performance web and mobile apps using proven JavaScript stacks like MERN and MEAN

• Establish best practices for web and mobile development, code quality, testing, and CI/CD

• Proficiency in TypeScript is required to develop and maintain the front-end and back-end of our web applications.

• Plan sprints, assign tasks, and oversee code reviews, testing, and releases

• Troubleshoot and debug applications across the stack

• Manage technical debt and spearhead migrations to new libraries/frameworks when needed

• Hire and mentor developers and promote an engineering culture of learning and excellence.

Skills Required:

• Excellent communication skills, both written and oral.

• Quick problem-solving skills with exceptional aptitude and reasoning. • Good orator, presenter with influencing skills to manage and negotiate complex conflicting resolutions.

• Ability to frame ideas in words to provide a perspective and outcome from analyzing them.

• Experience in leading, managing, mentoring a team of junior developers.

You will be successful in this role if you have:

: • Bachelor's in engineering (B.E or BTech.), MCA.

• 5+ years' experience leading web and/or mobile engineering teams

• Deep expertise with JavaScript, Node.js, React, React Native, and MongoDB • Experience building web apps with MERN or similar stacks • Experience building mobile apps with React Native or similar frameworks

• Excellent verbal and written communication skills

• Comfortable with Agile methodologies like Scrum and Kanban

• Strong leadership skills and commitment to building a world-class engineering team

Compensation & Benefits:

For the right candidate, e-Cosmos is ready to provide an extremely competitive salary and added incentive bonus potential

. e-Cosmos provides an attractive and complete benefits package:

✓ Accidental Death & Dismemberment Insurance

✓ Training and certification assistance

✓ Employee referral bonus program

✓ Vertical and Lateral increments

ETHICS COMPLIANCE:

: e-Cosmos is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

We are looking for Software Developers for the product team in Pune/Gurugaon. We need immediate joiners.

Java Developer (3+ Years of Experience),

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• Must have hands-on in Java 8+, Spring, SpringBoot, JPA/Hibernate, and REST API.
• Must have experience in RDBMS (MySql, Oracle, etc.) or NoSQL (MongoDB, Cassandra, etc.).
• Good understanding of coding best practices, code optimization, code coverage, and performance tuning.
• Experience in Spring Cloud, Microservices, and Kafka is a plus
• Experience in DevOps (Docker, Kubernetes, CI/CD, Version Control) is a plus.
• Good understanding of Agile and Scrum methodologies.
• Excellent communication and interpersonal skills.

• 5+ years of software development experience in Java 8+ and Microservices.
• Experience in developing micro services. Experience in developing High Cohesion & Loosely Coupled Micro Services.
• Experienced in skills of requirement, analysis, design, develop, Java, springboot, microservices, rest api, AWS, lambda, EC2, Jenkins, design pattern, spring security, splunk, auth, docker, SOLID
• Hands on experience on Microservices Architecture.
• Should have excellent acumen in Data Structures, algorithms, problem-solving and Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with Message Broker like Kafka/Rabbitmq or other. Hands-on experience in creating RESTful webservices and consuming web services. Hands-on experience with spring Cloud/Spring Boot.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Hands on experience on Cloud deployment/development like AWS/Azure/GCP.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound understanding/experience in software development process, test-driven development.

• Gender Neutral /Diversified Culture
• 51 Leaves annually
• Insurance covered for family
• Incentives, Bonus
• Permanent WFH Option
• Generous parental leave and new parent transition program
• Flexible work arrangements

Embedded developer -

Experience: 5-7 Years

Skill: -

Strong Embedded C/C++ developer