Operations Manager

Strong Senior Data Scientist (AI/ML/GenAI) Profile

Mandatory (Experience 1) – Must have a minimum of 5+ years of experience in designing, developing, and deploying Machine Learning / Deep Learning (ML/DL) systems in production

Mandatory (Experience 2) – Must have strong hands-on experience in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX.

Mandatory (Experience 3) – Must have 1+ years of experience in fine-tuning Large Language Models (LLMs) using techniques like LoRA/QLoRA, and building RAG (Retrieval-Augmented Generation) pipelines.

Mandatory (Experience 4) – Must have experience with MLOps and production-grade systems including Docker, Kubernetes, Spark, model registries, and CI/CD workflows

mandatory (Note): Budget for upto 5 yoe is 25Lacs, Upto 7 years is 35 lacs and upto 12 years is 45 lacs, Also client can pay max 30-40% based on candidature

Technical Evaluation Engineer

Experience: 8+ years (3+ in leadership)

Location: [Add location]

Description:

We’re looking for a Head of Technical Recruiting with a strong understanding of software development to lead and scale our tech hiring. You will partner with engineering leadership to define hiring needs, build efficient interview processes, and deliver high-quality hires across backend, frontend, data, platform, and product engineering roles.

Key Responsibilities:

Lead end-to-end technical hiring strategy

Partner with CTO/Engineering leaders on workforce planning

Manage and mentor technical recruiters

Design and improve technical interview processes

Drive senior and critical tech hires

Track and improve hiring metrics (time-to-hire, quality, funnel)

Requirements:

6+ years in recruiting, primarily technical hiring

3+ years leading recruiting teams

Strong understanding of software development and tech stacks

Experience hiring across engineering roles (BE/FE/FS/Data/DevOps, etc.)

Strong stakeholder management and communication skills

Nice to Have:

Engineering or technical background

Experience in fast-growing tech companies

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

• Manage relations with existing clients, make client reports and quotations.
• Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
• Set up and conduct business collaboration meetings with companies and our suppliers.
• Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
• Convert leads to business with lead generation, customer interaction, and persuasive skills
• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
• Communicate with various target groups, understanding their needs, maintaining relationships 
• Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
• Work with the internal product and management teams to increase sales opportunities for the organization

• Cross-platform mobile applications for Android & iOS
• Web service integration (SOAP, REST/JSON, GraphQL)
• Identification of application issues when deploying the apps
• Timely App deployment to Play Store & ios app store

Skills & Requirement:

• Minimum 2 years Experience required.
• Previous mobile app development experience using Flutter framework and DART programming is essential
• Experience with Material Design and Android UI design principles, patterns and best practices
• Experience with third party libraries and API integration experience is essential.
• Strong knowledge of Design patterns and good UI design ability
• Dynamic form building experience is essential
• Diagnose performance issues, fix bugs (including crashes) to increase the functionality of the application
• Performance optimization is required.
• Previous experience on IOT Projects will be added advantage

Work Location: 1st Sector, HSR Layout, Bengaluru - 560102

Office Timings : Monday to Saturday – 9:00AM to 6:00PM

Work From Office Only

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

• The technologies you will be working with are C#, .NET Core 3.1, Entity Framework, Kubernetes, Angular 2+, Typescript/Javascript, SQL Server, XUnit Testing Framework, Azure DevOps (Git).
• Collaborate with the team to design, build, test, and ship high-quality API and solutions.
• Help evolve the technical roadmap as well as our core software development principles.
• Identify multiple innovative solutions to solve day-to-day development problems.
• Assist in mentoring and supporting the next-level team.
• Work in an Agile development environment to implement user stories as well as assist teammates with their tasks.

What You'll Need

• A degree in Computer Science or Engineering, experience in designing, developing, and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact.
• Must have an understanding of SaaS software development practices.
• Must have experience working in a microservices environment utilizing Kubernetes and Docker.
• Must have experience working with GIT source control management.
• Cope with change and evolve with technology platforms as needed.
• You are a wizard with HTML/CSS.
• Experienced in developing C# applications utilizing .NET Core (or Framework 5)
• Experienced with creating Angular 2+ applications and/or React SPA applications.
• Experienced in working with SQL Server and writing complex T-SQL

Summary of Skills

• 5+ years development with C# .NET Framework + .NET Core
• 5+ years working with microservices architecture
• 5+ years developing Web UI with HTML / CSS
• 5+ experience working with SQL Server
• 3+ years of experience working with Angular 2+ or React
• 3+ years of experience working with Typescript and Javascript
• 1+ years of experience working with Docker
• 1+ years of experience working with Kubernetes
• 1+ years of experience working with GIT source control management
• Experience with Azure DevOps and deploying pipelines is a strong plus.
• Experience with versioning control and working with GitHub
• Experience with Agile Development Methodologies
• Can demonstrate working with Azure (you can provision resources and can demonstrate utilizing them. Experience with Cloud terminal is a plus) (Optional)