Inside Sales Specialist

A Computer Scientist/Engineer designs, develops, tests, and integrates computer software and hardware systems. This pivotal role blends deep knowledge of computer architecture with advanced software engineering—driving innovation in platforms spanning from embedded systems and networks to AI and cybersecurity

Responsibilities :

• Manage the day-to-day operations including product content, site maintenance, Listing hygiene inventory availability, pricing and promotional activities, on-site content improvements, ensuring a perfect store online and the best consumer experience.
• Develop campaign strategies and audience targeting recommendations per brand and product line. Continually optimize product listings, brand store, and enhanced content
• Work cross-functionally with the sales team, PPC Managers  and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
• Ability to deliver the highest level of customer service to our clients. See to it that the reports are sent to clients on time and according to the format that is set
• Make sure that the media plan is set after discussion with the analyst and PPC manager
• Manage Communication with the clients weekly as well as account wise, Keeping a track of all the ad campaigns &  deliverables list etc. 
• Develop strong relationships with Amazon vendor managers, partners and external agencies
• Maintain KPIs and report on performance to key stakeholders identifying risks and opportunities, making recommendations, and implementing the action plan.

Qualifications:

• MBA in marketing 
• Excellent oral and written communication skills, and an ability to influence internal and external partners
• A practical and creative approach to problem-solving

• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
• Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
• Prioritize and deliver timely, high-quality work

1. Key Accountabilities

1. Skills Required for the role

RESPONSIBILITIES 

• BA Workstream: Ability to understand the objectives and goals of the project, and to contribute to the development of the project plan through identifying BA scope of work, advocating approach, and methodologies.
• Create BA Work Packages: Ability to breakdown the BA Scope of Work into manageable work packages to support the overall delivery of the plan.
• Scope and document requirements: Ability to understand, capture, and model functional, non-functional (operational), and interface requirements for users of a system.
• Designing and enhancing Business Processes: Ability to create maps (or models) of workflows, services design, and customer journeys for the business, organization, system, or software. Process maps are created by eliciting new requirements as well as identifying existing functionalities and processes in an organization. Documenting behavior models using use cases, user experience design, storyboards, user profiles, and user stories.
• Analysis & estimation of solution options: Ability to undertake quality initiatives and measure them with the right metrics. Be able to develop meaningful key performance indicators (KPIs).
• Training &Communications: Work with learning and comms team to provide inputs on new functionality, enhancements, process changes, etc. to drive adoption
• Digital Capability: Having had experience in, or capability to, enable customer experiences through the use of digital technologies through placing the customer at the center of everything we do.

WHAT WE'RE LOOKING FOR

• Holds a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related fields
• Minimum 4+ years of work experience as a BA required in Software development projects
• Industry certification in Business Analysis like CBAP, Agile business analysis, etc.
• Prior experience or a background in software development.
• High attention to detail and work ethics which encourages accuracy
• Involvement in digital transformation or multi-system integration project
• Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)
• High level of computer user ability, including Ms Word, Ms Visio, Ms Excel, Ms Power Point, Outlook
• Agile qualification and experience
• Must have strong interpersonal skills and desire to work in a dynamic and fast-paced environment
• Must have the ability to work autonomously, be self-motivated, and a strong team player
• Great can-do flexible attitude that thrives in a collaborative makes it happen environment. Attitude is everything!