Inside Sales Specialist

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Requirement:

Position: Web Developer

Experience: Min 3yr

Relevant Experience in React , Redux, Javascript etc is mandatory

CTC: As per standards

Location: Bangalore

Industry: Retail / E-commerce 

Functional Area: IT Software - eCommerce, Internet Technologies 

Role Category: Programming & Design 

Role: Application Programmer

 Employment Type: Permanent Job, Full-Time 

About Hive 

Hive is the leading provider of cloud-based AI solutions for content understanding, trusted by the world’s largest, fastest-growing, and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!

About Role 

In order to execute our vision, we need to grow our team of best-in-class engineers. The ideal candidate is an experienced iOS Developer with demonstrated leadership and technical skills. You are receptive to feedback and an open collaborator who prioritizes team success. You are constantly learning, and using new tools and technology to broaden your skill set as a developer. You care deeply about the user experience and refuse to ship a product that is mediocre for our users. 

Responsibilities 

• Maintain a clean and extensible code base 
• Take ownership of whole projects on your own, but also willing to be a contributing member of  your iOS development team as a whole 
• Work across disciplines with team members from front-end, backend, design, and product to ship  features 
• Help maintain our shared internal frameworks and create some of your own 
• Actively participate in product decisions, ensuring we set reasonable development deadlines and  create quality user experiences
• Build components the entire team can use across apps 
• Track and analyze KPIs to improve our products and processes  

Requirements 

• You have an undergraduate degree or graduate degree in computer science or a similar technical  field from a top university  
• You have 2+ years of experience as an iOS Developer or Software Engineer 
• You have mastery of Swift and Objective-C (objective-c experience is plus but not strictly  necessary) 
• You owned or were a primary contributor, to the development of at least one application on the  app store 
• You are very familiar with new technologies, open-source frameworks and commonly used  design patterns 
• You have demonstrated expertise in OO design, data structures, and problem-solving • You can write multi-threaded, asynchronous code and have a good understanding of functional  programming 
• You have experience shipping quickly and often and can debug performance bottlenecks 
• You are a team player - no job is too small, or too big! 

Who We Are 

We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest-growing AI  start-ups in San Francisco.  The work you do here will have a noticeable and direct impact on the development of the company. 

Thank you for your interest in Hive and we hope to meet you soon!

• Proven experience as a .NET Developer in at least one of the .NET languages (e.g. C#) and HTML5/CSS3
• Working experience with SQL Server or other RDBMS
• Working experience on entity Framework.
• Has designed large and complex enterprise web application and RESTful services (Web API) using the .Net technology stack.
• Must possess strong understanding on OOPS concepts
• Write functional code with a sharp eye for spotting defects.
• A team player and excellent communicator.
• Work with internal teams to design, develop and maintain software.
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages, W3C standard complaint, cross border compatible HTML pages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Develop documentation throughout the software development life cycle (SDLC)