Senior Lead - UX Researcher

Backend Engineering Intern (Infrastructure Software) – Remote

Position Type: Internship (Full-Time or Part-Time)

Location: Remote

Duration: 12 weeks

Compensation: Unpaid (***3000 INR is just a placeholder***)

About the Role

We are seeking a motivated Backend Developer Intern to join our engineering team and contribute to building scalable, efficient, and secure backend services. This internship offers hands-on experience in API development, database management, and backend architecture, with guidance from experienced developers. You will work closely with cross-functional teams to deliver features that power our applications and improve user experience.

Responsibilities

• Assist in designing, developing, and maintaining backend services, APIs, and integrations.
• Collaborate with frontend engineers to support application functionality and data flow.
• Write clean, efficient, and well-documented code.
• Support database design, optimization, and query performance improvements.
• Participate in code reviews, debugging, and troubleshooting production issues.
• Assist with unit testing, integration testing, and ensuring system reliability.
• Work with cloud-based environments (e.g., AWS, Azure, GCP) to deploy and manage backend systems.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or related field.
• Familiarity with one or more backend languages/frameworks (e.g., Node.js, Python/Django, Java/Spring Boot, Ruby on Rails).
• Understanding of RESTful APIs and/or GraphQL.
• Basic knowledge of relational and/or NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Familiarity with version control (Git/GitHub).
• Strong problem-solving skills and attention to detail.
• Ability to work independently in a remote, collaborative environment.

Preferred Skills (Nice to Have)

• Experience with cloud services (AWS Lambda, S3, EC2, etc.).
• Familiarity with containerization (Docker) and CI/CD pipelines.
• Basic understanding of authentication and authorization (OAuth, JWT).
• Interest in backend performance optimization and scalability.

What You’ll Gain

• Hands-on experience building backend systems for real-world applications.
• Exposure to industry-standard tools, workflows, and coding practices.
• Mentorship from experienced backend engineers.
• Opportunity to contribute to live projects impacting end users.

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of brief and the team’s output
• Maintain weekly, fortnightly and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and motivate-inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

Job Description:

1. Strong Object Oriented designing and programming skills in Java
2. Solid understanding of the Android App Components lifecycle
3. Experience in Google Cloud APIs and Firebase APIs
4. Experience in Flutter
5. Experience in SQLite database
6. Knowledge of important libraries like RxJava, Retrofit, Okhttp
7. Knowledge of MVVM architecture, GPS location tracking
8. Knowledge of source code management tools like Git
9. Have published at least one app on Google play store
10. Experience in working with remote data via REST and JSON
11. Maintain quality and ensure responsiveness of applications.
12. Collaborate with the rest of the engineering team to design and launch new features.
13. Experience with Android SDK and multiple versions of Android.
14. Experience with Android framework, as well as offline storage, threading, and performance tuning.
15. Experience with Android UI principles and best practices.

Good to have skills:

1. Having experience in Kotlin, Dagger, Jetpack, Room database
2. Having experience in Flutter, React-Native.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately