Senior Lead - UX Researcher

at Angel One

Senior Lead - UX Researcher

Angel One

Company

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Senior Lead - UX Researcher

at Angel One

Posted by Andleeb Mujeeb

5 - 8 yrs

₹15L - ₹22L / yr

Remote, anywhere

Skills

User Experience (UX) Design

User stories

User-centered design

User Research

UX research

UX Researcher

user experience researcher

Designation: Senior Lead - UX Researcher (ABL_SS_565)

Position description:

Establish UX Research practice for your pods and collaborate closely with the product and other cross-functional stakeholders to shape our products.

Planning & conducting of user research activities:

Conduct and evaluate independent quantitative and qualitative research at every stage of the product lifecycle from identifying unmet user needs & conceptualization to prototype validations & usability tests on the product. This includes conducting ethnographic studies, contextual discovery, concept tests, benchmarking, online surveys, cognitive walkthroughs, quantitative analysis, VoC studies, usability and accessibility testing, amongst others.
Understand and incorporate complex technical and business requirements into research.
Lead prioritization about what we research, when to research it, and how that research is conducted; This includes working with cross-functional teams, multiple devices, and platforms, in order to find opportunities to further improve the user experience.

Share insights:

Create rich & detailed written presentations & reports to document the findings of all user research activities.
Build & deliver user personas, user flows, consumer journey maps, experience maps, and storyboards basis research studies.
Present & communicate research findings in an impactful & engaging way to cross-functional teams & the wider organization so that they build a strong understanding of user needs and pain points.
Work closely with designers and product managers to turn user research findings into user stories and actions that lead to improving the user experience.

Measure impact:

Collaborate with key stakeholders to identify user-centric products and designs. Monitor & measure success criteria post the launch of features/products.
Introduce industry best practices associated with conducting user research and testing. Continuously monitor and improve practices that are being used for UX research and testing.
Lead regular competitive benchmarking with similar products available to users.

Primary Responsibilities:

Perform user research, customer study, for our projects across Mobile Apps, Web, and alternative platforms and work closely with key stakeholders in the business, product, technology, operations, marketing

Reporting Team

Reporting Designation: Head - Digital Strategy (ABL_SS_251)
Reporting Department: Digital Strategy (2172)

Required Skills:

6+ years of UX research experience.
Bachelor's or MS in a human behavior-related field eg. HCI, HFI ( or equivalent and demonstrable work experience ).
Ability to quickly and effectively share research results.
Ability to perform all research-related tasks including research planning, evaluating, and iteration.
Ability to formulate specific, answerable, and practical questions.
Curiosity about customers, their behavior, and how they interact with mobile/digital products.
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
Strong communication & presentation skills (written, oral and visual).
Detail-oriented and able to manage multiple projects simultaneously.
Hands-on skills: Surveys, User Interviews, Focused Groups, Card Sorting, Contextual Inquiry, Persona, Empathy mapping, Competitive Analysis, Usability testing.
A creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans.

Designation: Senior Lead - UX Researcher (ABL_SS_565)

Position description:

Establish UX Research practice for your pods and collaborate closely with the product and other cross-functional stakeholders to shape our products.

Planning & conducting of user research activities:

Conduct and evaluate independent quantitative and qualitative research at every stage of the product lifecycle from identifying unmet user needs & conceptualization to prototype validations & usability tests on the product. This includes conducting ethnographic studies, contextual discovery, concept tests, benchmarking, online surveys, cognitive walkthroughs, quantitative analysis, VoC studies, usability and accessibility testing, amongst others.
Understand and incorporate complex technical and business requirements into research.
Lead prioritization about what we research, when to research it, and how that research is conducted; This includes working with cross-functional teams, multiple devices, and platforms, in order to find opportunities to further improve the user experience.

Share insights:

Create rich & detailed written presentations & reports to document the findings of all user research activities.
Build & deliver user personas, user flows, consumer journey maps, experience maps, and storyboards basis research studies.
Present & communicate research findings in an impactful & engaging way to cross-functional teams & the wider organization so that they build a strong understanding of user needs and pain points.
Work closely with designers and product managers to turn user research findings into user stories and actions that lead to improving the user experience.

Measure impact:

Collaborate with key stakeholders to identify user-centric products and designs. Monitor & measure success criteria post the launch of features/products.
Introduce industry best practices associated with conducting user research and testing. Continuously monitor and improve practices that are being used for UX research and testing.
Lead regular competitive benchmarking with similar products available to users.

Primary Responsibilities:

Perform user research, customer study, for our projects across Mobile Apps, Web, and alternative platforms and work closely with key stakeholders in the business, product, technology, operations, marketing

Reporting Team

Reporting Designation: Head - Digital Strategy (ABL_SS_251)
Reporting Department: Digital Strategy (2172)

Required Skills:

6+ years of UX research experience.
Bachelor's or MS in a human behavior-related field eg. HCI, HFI ( or equivalent and demonstrable work experience ).
Ability to quickly and effectively share research results.
Ability to perform all research-related tasks including research planning, evaluating, and iteration.
Ability to formulate specific, answerable, and practical questions.
Curiosity about customers, their behavior, and how they interact with mobile/digital products.
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
Strong communication & presentation skills (written, oral and visual).
Detail-oriented and able to manage multiple projects simultaneously.
Hands-on skills: Surveys, User Interviews, Focused Groups, Card Sorting, Contextual Inquiry, Persona, Empathy mapping, Competitive Analysis, Usability testing.
A creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans.

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About Angel One

Founded :

1987

Type :

Product

Size :

1000-5000

Stage :

Profitable

About

We are Angel One (formerly known as Angel Broking). India's most trusted Fintech company and an all-in-One financial house. Founded in 1996 Angel One offers a world-class experience across all digital channels including web, trading software and mobile applications, to help make millions of Indians informed investment decisions.

Certified as a Great Place To Work for six-consecutive years, we are driven by technology and a mission to become the No. 1 fintech organization in India. With a 9.2 Million+ registered client base and more than 18+ million app downloads, we are onboarding more than 400,000 new users every month. We are working to build personalized financial journeys for customers via a single app, powered by new-age engineering tech and Machine Learning.

We are a group of self-driven, motivated individuals who enjoy taking ownership and believe in providing the best value for money to investors through innovative products and investment strategies. We apply and amplify design thinking with our products and solution.

It is a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are remote-first, with people spread across Bangalore, Mumbai and UAE. Here are some of the perks that you'll enjoy as an Angelite,

Work with world-class peer group from leading organizations
Exciting, dynamic and agile work environment
Freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech
Cutting edge technology and Products / Digital Platforms of future
Continuous learning interventions and upskilling
Open culture to collaborate where failing fast is encouraged to invent new ways and methods, join our Failure Club to experience it
6-time certified as a Great Place To Work culture
Highly competitive pay structures, one of the best

Come say Hello to ideas and goodbye to hierarchies at Angel One!

Work with world-class peer group from leading organizations
Exciting, dynamic and agile work environment
Freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech
Cutting edge technology and Products / Digital Platforms of future
Continuous learning interventions and upskilling
Open culture to collaborate where failing fast is encouraged to invent new ways and methods, join our Failure Club to experience it
6-time certified as a Great Place To Work culture
Highly competitive pay structures, one of the best

Come say Hello to ideas and goodbye to hierarchies at Angel One!

Photos

Connect with the team

Andleeb Mujeeb

Shriya Tak

Ananda Pandey

Vineeta Singh

Company social profiles

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