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Role : L2 Support Engineer
Experience : 3+ Years
Location : Remote
Interview Rounds : 3
Communication Skills : Excellent
Primary Skills :
- Netsapiens Platform
- Linux (Minimum 1 year of experience)
- Networking (Switching, Routing, IP addressing)
Good to Have :
- SIP (Session Initiation Protocol)
- MySQL
Job Description :
We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.
Key Responsibilities :
- Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
- Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
- Handle and escalate tickets based on defined SLAs and priority levels.
- Assist customers in implementing solutions and ensure optimal system performance.
- Perform installation, configuration, and support for paid services.
- Conduct analysis of system performance and manage system resources.
- Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
- Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
- Provide support for distributed MySQL databases (a plus).
Requirements :
- Minimum 3 years of overall experience in a technical support role.
- At least 1 year of hands-on experience with Linux systems.
- Good understanding of networking concepts (TCP/IP, switching, routing).
- Experience with telephony or voice-related services (SIP protocol is a strong plus).
- Familiarity with MySQL database operations is a plus.
- Strong problem-solving skills and customer service orientation.
- Excellent written and verbal communication skills.
We are looking for someone who can develop marketing assets eg. Corporate Decks, Investor decks, and product presentations, and the person who will be responsible for maintaining a library for the same.



Job Summary:
As a Full Stack Developer (Automated Testing Platform), you will be responsible for developing and maintaining a platform for automated testing using Python/JavaScript programming language. You will work with a team of developers, collaborating on projects to create efficient and effective software solutions that meet the needs of clients or end-users in the testing domain. You will need to have a strong understanding of Python or JavaScript programming language and experience with test automation frameworks and tools.
Responsibilities:
- Develop and maintain an automated testing platform using Python/JavaScript programming language.
- Design and implement software solutions that automate the testing process.
- Collaborate with other developers and cross-functional teams to deliver high-quality software solutions.
- Participate in code reviews, debugging, and troubleshooting to improve software quality.
- Stay up-to-date with the latest developments in Python and JavaScript programming language and related testing frameworks and tools.
- Ensure software is delivered on-time and meets or exceeds customer expectations.
- Develop and maintain documentation related to software development processes and projects.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering or a related field.
- Proven experience as a Full Stack Developer or similar role in automated testing domain.
- Strong understanding of Python or JavaScript programming language and its ecosystem (libraries, frameworks, tools, etc.).
- Experience with automated testing frameworks such as Pytest, Selenium, Robot Framework, etc.
- Familiarity with version control systems (e.g. Git, SVN).
- Knowledge of Agile development methodologies.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Experience with Continuous Integration (CI) and Continuous Deployment (CD) processes.
- Experience with testing cloud-based applications and microservices.
- Familiarity with containerization tools such as Docker and Kubernetes.
- Familiarity with cloud computing platforms such as Amazon Web Services (AWS) or Microsoft Azure.
CTC:
It will be depend on the Interview & the candidates experience.
Thanks & Regards
Anmol Agarwal
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

• Build an advanced ecommerce admin dashboard application for our platform.
• Proven working experience in React JS app development and experience with Webpacks and integration with
NodeJS.
• Good understanding of Hooks and Redux State Management tools.
• Understanding of React Design principles and architecture patterns.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs like the one of Unicommerce.
• Create Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing
and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximise development efficiency.
• Translate designs and wireframes into high quality code.
• Have a good understanding of CI/CD tools (any).
• Robust knowledge of popular databases like MongoDB, Elastic Search, DynamoDB, Redis etc;
• Knowledge about AWS Amplify is super plus.
CANDIDATES MUST HAVE
• React JS, Redux
• Hooks and redux state managements
• React design principles
• Architectural pattern
• Unit test code
• High level design
• Ci/cd tool
• Elasticsearch, DynamoDB, Redis
• AWS amplify
• ES6/ ECMAScript, JavaScript,
• NodeJS, IDEs, Restful API’s , Git
• Working Knowledge of XML, JSON, Shell and other DBMS scripts
• Hands on Experience on Oracle 11G,12c. Working knowledge of Oracle 18 and 19c
• Analysis, design, coding, testing, debugging and documentation. Complete knowledge of
Software Development Life Cycle (SDLC).
• Writing Complex Queries, stored procedures, functions and packages
• Knowledge of REST Services, UTL functions, DBMS functions and data integration is required
• Good knowledge on table level partitions, row locks and experience in OLTP.
• Should be aware about ETL tools, Data Migration, Data Mapping functionalities
• Understand the business requirement, transform/design the same into business solutions.
Perform data modelling and implement the business rules using Oracle database objects.
• Define source to target data mapping and data transformation logic as per the business
need.
• Should have worked on Materialised views creation and maintenance. Experience in
Performance tuning, impact analysis required
• Monitoring and optimizing the performance of the database. Planning for backup and
recovery of database information. Maintaining archived data. Backing up and restoring
databases.
• Hands on Experience on SQL Developer
- 7+ years of experience in System Administration, Networking, Automation, Monitoring
- Excellent problem solving, analytical skills and technical troubleshooting skills
- Experience managing systems deployed in public cloud platforms (Microsoft Azure, AWS or Google Cloud)
- Experience implementing and maintaining CI/CD pipelines (Jenkins, Concourse, etc.)
- Linux experience, flavours: Ubuntu, Redhat, CentOS (sysadmin, bash scripting)
- Experience setting up monitoring (Datadog, Splunk, etc.)
- Experience in Infrastructure Automation tools like Terraform
- Experience in Package Manager for Kubernetes like Helm Charts
- Experience with databases and data storage (Oracle, MongoDB, Postgres SQL, ELK stack)
- Experience with Docker
- Experience with orchestration technologies (Kubernetes or DC/OS)
- Familiar with Agile Software Development
• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.
Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.
Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.

SFCC B2C architecture, implementation and rollout experience,Hands-on in
backend code of SFCC
Experienced in conducting workshops with customer team
Strong knowledge on JS Controllers, Pipelines, Demandware Scripts, DW Forms
Framework, ISML templates, Service Framework, Job Framework
Experience with third party integrations for Payment, Tax, Address
Verification and OMS Integrations
Strong understanding of Business Manager and Configuring Jobs
Experience on working with Slots, Content Assets, Site and Catalog Setup,
Promotions and Setup of Feed files
Good Understanding of Build and Deployment Process
Good understanding of JQuery and AJAX
Experience with site performance optimization

