Content Writer

Job Summary:

The Project Engineer - HVAC will play a crucial role in the successful execution and

delivery of HVAC projects. This position requires a deep understanding of HVAC systems,

strong project management skills, and the ability to collaborate with cross-functional teams.

The Project Engineer will be responsible for overseeing project planning, design, execution,

erection commissioning and ensuring that projects are completed on time and within budget.

Responsibilities:

Project Planning:

 Collaborate with clients, architects, and internal teams to define project scope,

objectives, and requirements.

 Develop detailed project plans, including timelines, budgets, and resource

requirements.

Design Coordination:

 Work closely with design and engineering teams to ensure that HVAC systems meet

project specifications and regulatory standards.

 Review and approve design documents and drawings.

Project Implementation:

 Oversee the execution of HVAC projects, ensuring adherence to project schedules and

budget constraints.

 Conduct regular site visits to monitor progress and resolve any on-site issues.

Quality Assurance:

 Implement quality control measures to ensure that HVAC systems meet industry

standards and client expectations.

 Conduct inspections and tests to verify compliance.

Client Communication:

 Serve as the main point of contact for clients during project implementation.

 Communicate project updates, address concerns, and ensure overall client satisfaction.

Team Collaboration:

 Collaborate with cross-functional teams, including engineering, procurement, and

construction, to ensure seamless project delivery.

 Foster a collaborative and positive working environment.

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

We are looking for a Ruby on Rails Developer who is dedicated to the craft, writes code that they are proud of, and can hit the ground running.

You will write beautiful Ruby to a high standard, in a timely and scalable way that improves the code-base of products in meaningful ways.

You will be a part of a full-stack team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Contribute to all phases of the development lifecycle
• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 4+ Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages such as Liquid, Slim, etc
• Good understanding of server-side CSS preprocessors
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools (Git)
• Familiarity with development aiding tools{such as Bower, Bundler, Rake, etc
• Familiarity with continuous integration
• React experience is good to have

Desired Profile

 Feasibility assessments – Outline Risks , Design , Effort / Cost Estimate.

 Analyse, design, document, and agree - Solutions to meet requirements / timelines.

 Produce refined estimates of effort, time, resource, and costs for work requests.

 Work effectively with Product Managers and Product Owners to ensure delivery against agreed priorities.

 Develop code, perform peer code reviews, and complete integration tests.

 Ensure delivery of high quality, fit-for-purpose solutions – Follow software development & architectural principals.

 Ensure all solutions maintain the integrity of data throughout capture, processing, and storage.

 Engage with the various testing teams, facilitating systems Test, UAT & other test phases.

 Ensure all software changes are prepared for deployment into PRODUCTION, following CPP’s change control processes.

 Provide regular development progress reports to key stakeholders as necessary.

 Maintain effective documentation and share expertise with colleagues to eliminate single points of expertise within the team.

 Research the external environment, and where appropriate identify and recommend external partners for the delivery of best in class technologies suitable for CPP applications.

 Understanding the use cases (and/or user stories) in order to oversee the design of the architecture for the products to be built.

Skills:

Significant “hands on” software development/support experience gained in a commercial environment with React & Node.

Demonstrable knowledge of Postgres database technology.

Proven experience of using automated test tools/frameworks (e.g. Spock, Selenium, JEB) and Continuous Integration tools (e.g. Hudson, Jenkins).

Experience in a range of software development methodologies (e.g. Agile/SCRUM, Waterfall, DevOps) and secure coding standards (e.g. OWASP).

Knowledge of payment processing regulations (PCI-DSS) and security standards (ISO 27001).

Knowledge of other software development tools (e.g. Stash, Jira, Git).

 Degree in a relevant IT discipline, or equivalent experience gained in a relevant industry

Hands on experience in Python in 2.x and 3.x versions

• Developed and deployed services in AWS serverless Architecture
• Developed REST API’s using serverless framework, AWS Lambda, API Gateway
• Developed queue and notification services using AWS components - SQS, SNS
• Implemented authorization and authentication using AWS Cognito pool
• Developed Facial recognition systems using AWS Rekognition
• Hands on experience in Flask, Tornado, Quartz framework
• Hands on experience in designing and working on MicroService & Monolithic architecture
• Basic understanding of front-end technologies HTML, CSS, JavaScript, jQuery

Mongo dB experience is must

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer, or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers, and other developers

Required Skills :

• 4-6 years of overall software development experience
• 2+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability, and high-performance systems
• Hands-on background with agile development practices including test-driven development and scrums
• Contributed to open-source projects on Github
• Familiarity with a variety of programming languages and development tools