Content Writer

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Role: AWS Cloud Engineer

Location: Bangalore (Hybrid)

Experience: 6 – 9 years

Responsibilities:

• In-depth knowledge of AWS services including EC2, S3, RDS, Lambda, ACM, SSM, and IAM.
• Proficient knowledge on AWS advanced networking services including CloudFront, Transit Gateway
• Infrastructure as Code (IaC): Proficient in AWS CloudFormation and Terraform for automated provisioning.
• Containerization: Experience with Kubernetes (EKS) and Elastic Container Services (ECS)for orchestration and deployment of microservices.
• Engineers are expected to be able to execute upgrades independently.
• CI/CD Pipelines: Familiar with tools like Azure DevOps Pipelines for automated testing and deployment.
• Monitoring & Logging: Knowledge of AWS CloudWatch, CloudTrail, OpenSearch and Grafana monitoring tools.
• Security Best Practices:Understanding of AWS security features and compliance standards.
• Scripting Languages: Proficient in common languages (PowerShell, Python and Bash) for automation tasks.
• Agile Frameworks:Proficient knowledge about Agile ways of working (SCRUM, SAFe)
• IaaS:Proficient knowledge on common operating systems (Windows, Linux)
• Mindset: Platform engineers must focus on automating activities where possible, to ensure stability, reliability and predictability.

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

Reporting to: Product Head                                                                           Location: Mumbai

Brief write up on how you could be a great fit for the role :

What your days and weeks will include.

• Agile scrum meetings, as appropriate, to track and drive individual and team accountability.
• Ad hoc collaboration sessions to define and adopt standards and best practices.
• A weekly ½ hour team huddle to discuss initiatives across the entire team.
• A weekly ½ hour team training session focused on comprehension of our team delivery model
• Conduct technical troubleshooting, maintenance, and operational support for production code
• Code! Test! Code! Test!

The skills that make you a great fit.

• Minimum of 5 years to 10 Years of experience as Eagle Investment Accounting (BNY Mellon product) as a Domain expert/QA Tester.
• Expert level of knowledge in ‘Capital Markets’ or ‘Investment of financial services.
• Must be self-aware, resilient, possess strong communications skills, and can lead.
• Strong experience release testing in an agile model
• Strong experience preparing test plans, test cases, and test summary reports.
• Strong experience in execution of smoke and regression test cases
• Strong experience utilizing and managing large and complex data sets.
• Experience with SQL Server and Oracle desired
• Good to Have knowledge on DevOps delivery model including roles and technologies desired

Job ID: RP1041

Job Location: Chennai (After Pandemic)

Expected joining within a week

Required Experience: 5 to 8 years

• Good at UI framework with AEM skills knowledge
• 4+ plus years of experience with Adobe
• Must be available to join within a week

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming.

• Deliver high-quality code in a fast-paced customer-facing product
• Build distributed systems to support large scale, low latency queries
• Be involved in the full life-cycle of product development from concept to deliverables
• Iterate quickly by working closely with the firmware team as well as clients and end-users of the products
• Design and implement a secure and robust API to communicate with millions of vehicles

• Excellent understanding of computer science fundamentals, data structures, and algorithms
• Good understanding of SQL or NoSQL Database
• Experienced in writing production-grade code
• Strong background in designing large scale distributed systems

• Strong experienced in writing Golang in production
• Familiar with Cloud-native technologies
• Familiar with version control systems
• Full Stack development experience in both frontend and backend
• Experienced in having fast iteration in product

Sibros is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.