Content Writer

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

We looking for an efficient candidate for tele-calling services for our tele-calling unit. The candidate should be very fluent in English speaking and should have to capability to attend client requirements and sales. The following requirements are expected from the eligible candidates:

• Proficient in Good English Speaking.
• Any gender with age group for job positions between 21yrs to 30yrs.
• Experienced candidates are mostly preferred for the job role.
• Need to adapt to the working environment, time management and co-operation with teamwork.
• Earn incentives up to 30k per month based on performance.
• Performance bonus will be credited for best performing candidates.

We are looking for a Frontend/Platform Operator to ensure the smooth day-to-day operations of our E-lock GPS web-based platform. This role involves monitoring the platform’s performance, resolving minor frontend issues, and reporting bugs to the development team.

Key Responsibilities:

• Monitor the frontend of the web platform for glitches, bugs, or user-reported issues.
• Perform minor frontend updates (HTML/CSS) as needed.
• Collaborate with the IT Administrator and report major issues to the developers.
• Provide user support for platform-related queries (internal team or customers).
• Document platform performance and generate basic usage reports.

Skills Required:

• Basic knowledge of HTML, CSS, and JavaScript.
• Familiarity with frontend frameworks like React.js or basic debugging tools (preferred).
• Understanding of how frontend and backend APIs work together.
• Strong communication skills for reporting issues and collaborating with other teams.

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in web operations, frontend development, or technical support.

NOTE: We’re inviting applications for a 6-month internship in Frontend/Platform Operator at Mondiale Technologies, a company at the forefront of smart logistics and IoT-based tracking solutions

Eligibility: Final-year students or fresh graduates in BCA / B.Sc. IT / B.Tech / MCA / Diploma in Computer Science or related fields

Internship Highlights:

• Hands-on experience managing and operating our real-time asset tracking web platform
• Support platform users by monitoring dashboards, raising tickets, and resolving basic interface issues
• Coordinate with tech and support teams for data validations and updates
• Exposure to frontend tools, UI testing, and client-side reporting
• Learn to work in a live SaaS environment used by logistics and fleet management teams

Stipend: YES

✅ Pre-placement offer for high-performing candidates

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

Requirements

* Minimum 1-2 years experience in Tele calling & Lead generation in real estate

* Females only need apply

* Able to initiate friendly cold calls with potential clients

* Interact with new clients efficiently and with ease through tele-calls

* Aggressive about working in sales profile with assured incentive on arranging client meetings

* Efficient in understanding the Client requirements and entering the info in CRM

* Regular follow up with customers to maintain a healthy client relationship 

* Be ready to do field visit with client to close a deal

Desired Profile:

* You should be a Female with Good communication, persuasive with excellent speaking skills - Hindi & English

* Dynamic, aggressive, result oriented and self-starter

* Not hesitant to start cold conversations with new people

● Attending virtual sales meetings.

● Responding to client’s queries via email or calls.

● Determining a client’s business requirements and whether the products being considered are suitable.

● Answering any technical questions, the client might have

● Presenting your findings to the technical team & project manager to act on, after confirmation from the Project manager convey the outcome to the client

● Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.

● Prepare and deliver presentations and demonstrations to customers.

● Meet sales targets set by managers and contribute to team targets.

As an SDE, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components.

Requirements:

• Exp: 3 - 8 years.
• 4 + years' experience building successful production software systems.
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field).
• The ability to take convert raw requirements into good design while exploring technical feasibility tradeoffs.
• Expertise in System design (design patterns, LLD, HLD, Solid principle, OOAD, Distributed systems etc. ), Architecture (MVC/Micro services).
• Excellence in technical communication.
• Has experience in mentoring other software developers.
• BS/MS in Computer Science or equivalent.
• Experience developing service oriented architectures and an understanding of design for scalability, performance and reliability.
• Demonstrated ability to mentor other software developers to maintain architectural vision and software quality.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Expertise in delivering high-quality, innovative application.
• Strong desire to build, sense of ownership, urgency, and drive.
• Strong organisational and problem solving skills with great attention to detail.
• Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects.
• Experience building highly scalable, high availability services.
• The ideal candidate will be a visionary leader, builder and operator.
• He/she should have experience leading or contributing to multiple simultaneous product development efforts and initiatives.
• He/she needs to balance technical leadership with strong business judgment to make the right decisions about technology choices.
• He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgme.
• Proficiency in, at least, one modern programming language.
• Experience in SQL or Non-SQL database.
• Strong sense of ownership, urgency, and drive.
• Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Excellent communication, collaboration, reporting, analytical and problem solving skills.
• Good understanding of at least some of the modern programming languages (Java) and open-source technologies

Required Skills

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology