Content Writer-English

Who are we?: FullStack Education is a fast-growing e-learning company that runs its ed-tech brand by the name Accredian (Credentials that matter | www.accredian.com ). Accredian arms working professionals with next-generation skill sets like data science and product management and provide them with a transformative learning experience to help them move up in their careers. The company has been founded by ISB and BITS Pilani graduates.

What will you do?

In this role, you will be leading a motivated sales team and take complete ownership of sales. Your will:

1. Drive 2-3X growth in revenue every 6 months through people and world class sales practices
2. Drive 3-4X conversions from current channels and optimize conversion percentage from the current lead flow
3. Come up with Product Pricing & Product Innovation to multiply revenues.
4. Drive growth of sales team from 50 to 200 in 6-12 month duration by hiring top class talent.
5. Design industry beating incentive structures, sales challenges (monthly/weekly), compensation plans, etc
6. Set a high-performance culture, energy, and cohesiveness so that sales teams are working with high energy
7. Constantly mentor, coach, and train team leads.

Competencies:

• Demonstrated experience of driving top results in B2C & B2B Sales with 50+ crore annual targets.
• Experience in handling a sales team with 100-500 associates, leads, and managers.
• Excellent communication skills and a strong mastery of written and verbal English.
• Highly self-motivated, able to work with a target-driven mindset.
• Minimum 6+ years experience in similar roles in education and related industries.
• MBA from Tier 1,2 institutes (ISB, IIM, XLRI, BITS, etc) preferred.

What we offer

• In addition to an outstanding work environment with rapid advancement potential, you get the opportunity to work with a super-talented team of professionals from high-pedigree backgrounds like ISB, BITS Pilani, NITs etc.
• Fast career growth.
• Opportunity to be a part of a super fast-growing company.

Hello! If you truly love and enjoy social media, we want you! We are looking for a creative and fun social media manager who can help us create brand awareness for our clients. Here’s what you’ll do if you end up being a part of our team:

• 🤔 Research and build strategies: You will assist the Marketing team in understanding the brand’s needs to come up with a plan and direction for their social media.
• 💡Ideation: Based on the strategy, you’ll help ideate campaigns for platforms like Instagram, Twitter, LinkedIn and Facebook.
• ✍️ Writing and Editing: Writing crisp, clear, and witty posts and captions.
• 👩🏻‍💻 Creating and Publishing: Help design posts or edit templates on Canva and schedule them for posting.
• 👀📱 Looking out for trends: Being mindful of what’s happening in the world and using it to create brand awareness.
• 🧐 Analysis: Help us reflect on the growth we have on each platform every month.

If you:

• Find this interesting and are over 18 years of age
• Know English and Hindi fluently
• Love social media or can tolerate it enough to create for social media
• Love to write and know how to use Grammarly well
• Know how to use Excel, Word, Google Docs, Canva, Figma (and all social media platforms)
• Have a laptop, phone and an internet connection
• Are curious about trends and willing to learn on the go
• Have a minimum of 1 yr of experience in creating content and handling Social Media

Then we’d love to meet you! Please apply :)

What we’ll offer:

• A competitive salary.
• Remote work. Work in your shorts, we don’t mind.
• Lesser meetings. This meeting could have been an email said no one ever at our workplace.
• A learning space. We’ll help you learn and navigate the basics of marketing from building strategy to delivering results.
• Open communication and great conversations. There’s no hierarchy of communication or gatekeeping of creative ideas. If you have something to share, just call/text/mail, whatever you like.

• As an Oracle Cloud ERP Developer, you are responsible for designing, developing, and maintaining RICE Objects. Your specialization will be focused on cloud architecture, application integration, and cloud application development using Oracle Cloud.
• Deliver innovative integration solutions using Oracle's PaaS offerings and maintain or enhance the existing integration solution.
• Deliver technical expertise and technical leadership when implementing solutions and developments.
• Assist with defining Scope and estimates for new project or builds.
• Collaborate by sharing knowledge and best practice within the practice and cross lines of business.
• Develop peer network to provide and receive product and skills assistance.
• Draft and review the Technical Specification documents.
• Conduct and attend internal trainings and workshops

What would your day look like?

• Collaborate with Implementation Partner and IS teams across Providence and deliver New Builds, builds via Change requests, Data Conversions, Testing and Document Reviews

Who are we looking for?

• 4+ years of Experience with at least 2 Cloud ERP HCM Implementations
• Hands on experience in any of these modules - Core HR/Payroll/Benefits/Compensation/ORC
• Experience in Oracle Integration Cloud (PaaS) ideally with integrations to/from Oracle Cloud Application.
• Hand on experience in building integration/interfaces based on webservices (SOAP and REST), File based interfaces (Batch Processing), Database (SQL and PLSQL).
• Good understanding on file handling process using OIC with various file types like XML, CSV and JSON.
• Ability to understand and develop complex integrations and should have good knowledge in integration patterns and error handling mechanism.
• Good understanding of Oracle PaaS architecture and security concepts Comfortable in XML and XSLT processing.
• Experience in ERP Cloud with knowledge in modules like Core HR, Payroll, Benefits and Absence Management.
• Should be well versed with Fusion HCM data load capabilities like HDL, PBL, Spreadsheet Loader.
• Should have worked on Oracle Fusion Functional Setup Manager (FSM) to implement enhancements.
• Should be aware of customization process in ERP Cloud: Sandboxes, Page Integrations, Application and Page Composer etc.
• Excellent communication, interpersonal skills and Ambitious individual who can work under their own direction towards agreed targets/goals.

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

Experience – 3+ years

Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

Key Responsibilities :

• The individual role that you’ll play in our team.
• To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
• Create better modes of operations to make customer service easier for both team members and customers.
• Pay attention to customer’s details and complaint
• Provide customer training and education on company products.
• Provide technical support to customer, with the help of Technical team.
• Establish a successful account management routine.
• Create, manage and track customer data using online tools.
• Develop and implement a well-planned customer on-boarding.
• Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
• Closely monitor the assigned Accounts; providing insight to Customers.
• To be responsible for customer retention and the prevention of churn across our Customer base.
• Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

• Ability to work on customer relationship management applications.
• Quick learner and versatile.
• Must possess strong communication skills in English,---both written and verbal
• Excellent skills for communicating and relating with both team members and customers
• Good interpersonal skills to create a cordial relationship with team members
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Have good to handle disputes and emergencies
• Must have a strong understanding of our Customers’ business objectives.
• Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
• An excellent problem solver with strong analytical skills
• The ability to manage your time and plan your day effectively