Content Writer

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Required Skills:

· Experience in implementing Object-Oriented Python, Django.

· Good understanding on Django ORM.

· Experienced in interfacing with *third party API’s using REST

· Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.

· Experience in Version Control with Git and Bitbucket.

· Experience with JIRA the development progress and tracking deadlines of the project

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Job Description

This is an HR Generalist role wherein, you will be an integral part of our People Function team, responsible for assisting in various human resources functions and initiatives. This role offers a unique opportunity for recent graduates or individuals with limited experience to gain valuable hands-on experience and develop a strong foundation in HR practices.

Roles and Responsibilities:

1. Participate and drive creative employee engagement initiatives by coordinating with other team members.

2. Coordinate pre-onboarding schedules, induction sessions, arrange meetings with leadership, address queries, and distribute joining formalities documents, emails, etc.

3. Issuance of letters and Filing of all documents.

4. Communication : manage internal posts around company announcements, new joiners, festivals etc.

5. Handle leave management across all departments.

6. Assist in employee coordination for all internal initiatives

6. Maintaining internal data and share reports whenever required.

Good to have:

Preparing 2D creatives, Video editing, Social media management

Competencies for the role:

1. Excellent verbal and written communication skills.
2. Ability to prioritise, plan and complete work within the deadlines.
3. Complete ownership of all tasks to ensure the desired results are achieved.
4. Willingness to learn and grow.
5. Ability to act with integrity, professionalism, and confidentiality.
6. Proficiency in MS Office and strong skills in Excel.

Educational Qualification:

Business Graduate with MBA (preferred).

Location:

Work from Office - Hyderabad

Position - HR Head

Job Description:

- The Head- Human Resources will play a critical role in attracting, developing and building human capital for the organization. The candidate must demonstrate strong functional knowledge of all aspects of human resource management in formulating and executing Human Resource Strategy, which aligns to the overall business goals.

- The candidate will be responsible for building a strong performance driven culture through appropriate HR interventions including talent management, learning and leadership development.

- The Head-HR will lead and contribute in strengthening the culture and key values of the organization to develop a strong and unique Employee Value Proposition for the organization.

- The Head-HR will be responsible for all functions within HR and work closely with various business functions in the organization to contribute to the company's overall success.

Job Responsibilities :

- Be a strategic advisor on all aspects of people management for the organization

- Develop and foster a work environment that is entrepreneurial, customer focused, results-oriented

- Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as Employer of choice

- Establish and maintain high levels of employee engagement activities and commitment

- Design and implement Annual Employee Satisfaction Survey (ESAT) and disseminate the feedback and learning to the entire organization

- Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information

- Design the annual HR budget and ensure optimal utilization of resources to ensure effective outcome for all HR metrics

- Responsible for Talent Management strategy including appropriate learning interventions and leadership development

- Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization

- Guide and coach the HR team to deliver efficient, high-quality HR solutions and services with respect to - Recruitment, onboarding, Performance Management, Employee Engagement,

- Organization Development, Training and Development, Rewards and Benefits

- Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle

- Build an organization that is fully compliant with all statutory and regulatory requirements

Skills/ Experience/ Education :

- Master's degree in Business, Human Resources or related field required

- Should have experience of establishing Human Resources as a strategic corporate asset and tool in building a unique corporate culture

- Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits

- Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management

- Experience in coaching and mentoring leadership to next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important

- Great team player and ability to work effectively in a matrix organization environment

- Strong written and oral communication is essential

Data Analyst

The Data Analyst supports business stewards in the implementation of and best practices for data quality concepts and tools. He/she will be accountable for providing and implementing end-to-end solutions for large complex projects and executing data quality processes. This role operationally supports the larger sales and marketing operations in the organization and partners with the business ops team and other business partners to analyze, troubleshoot and resolve issues through troubleshooting and root cause analysis. The Data Analyst be responsible to conduct extensive research on Web portals to capture various information relevant to the business. The analyst will also build reports and data sets to monitor data quality to ensure crisp data is available to drive decision-making. As a key member of the Business Operations team, the Data Analyst will be responsible for the quality and integrity of the data housed in core business systems, including Salesforce.com and Marketo, among others

What You’ll Do (but is not limited to)

• Raising data quality and performance levels in our organization, especially with respect to critical data elements, including accounts, contacts, leads, opportunities, and closed business.
• Establishing and maintaining a set of processes and controls aimed at ensuring data quality and integrity issues are surfaced and addressed on an ongoing basis
• Creating and publishing data hygiene reports so that the broader organization has visibility to the quality and integrity of the data at any given point in time as well as on an ongoing basis
• Ensuring best in class data sources are leveraged to enrich the quality of the data in our core systems
• Working closely with other members of the Business Operations team to surface and address data quality issues
• Ensuring that the data leveraged in core operational reporting is accurate and complete at all times
• Validating and processing data import inquiries
• Identifying, investigating, and managing the resolution and escalation of data quality issues
• Coordinating regular and ongoing data quality audits
• Coordinating various data cleanup tasks which include: deduping account and contact data, ensuring data enrichment via our standard tools is performed consistently and correctly, overseeing the SFDC account creation process to prevent duplicates and ensure all internal requirements are met

Your Qualifications 

• BA/BS degree or equivalent practical experience
• 1-year minimum in a data management role
• Extensive research Capabilities in Web Portals
• Knowledge Required on MS office especially Excel
• Hands on CRM Applications, Salesforce Preferred
• Knowledge on Duns and Bradstreet Hierarchy
• Fluency in English , Verbal as well as written
• Having aptitude for computer systems and software and have strong analytical abilities.
• Ability to manage multiple priorities
• Logical thinker with superb interpersonal skills
• Ability to work well under pressure
• Organized and detail-oriented
• Comfortable with ambiguity
• Customer service oriented
• Great teammate
• Salesforce experience preferred

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/">www.egnyte.com

• 1+ years of experience with Android
• Basic understanding of Kotlin
• Experience with Android Architecture Components Like ViewModel, LiveData, Data BInding, Navigation etc.
• Experience with frameworks like OkHttp, Retrofit, androidx, moshi, picasso, among others.
• Experience with design patterns and industry trends
• Understanding that great code is also maintainable code.