Conference Producer

Job Summary:

We are seeking a friendly, organized, and professional receptionist to join our team at Nway Technologies. The receptionist will be responsible for managing the front desk, greeting visitors, handling incoming calls, and performing various administrative tasks to ensure smooth office operations.

Key Responsibilities:

• Front Desk Management: Welcome visitors and clients, ensure they are directed to the appropriate person or department, and manage sign-in procedures.
• Phone and Email Handling: Answer and direct incoming calls, take messages, and handle general inquiries. Monitor and respond to the company’s general email inbox.
• Administrative Support: Assist with scheduling appointments, managing calendars, and coordinating meetings. Maintain office supplies inventory and order as needed.
• Visitor Coordination: Prepare and manage visitor badges, ensure visitors are escorted as needed, and maintain visitor logs.
• Mail and Package Handling: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and packages as required.
• Documentation and Filing: Assist with data entry, document management, and filing systems to ensure accurate record-keeping.
• Event Coordination: Assist with the planning and coordination of company events and meetings.
• Security Protocols: Follow and enforce security protocols for visitor access and office safety.

Qualifications:

• Experience: Proven experience as a receptionist, front office representative, or similar role. Experience in an IT or tech company is preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with office equipment (e.g., printers, copiers, scanners).
• Professional attitude and appearance.
• Customer service-oriented with a friendly and welcoming demeanor.

Working Conditions:

• Full-time position with standard office hours.

Benefits:

• Competitive salary .
• Opportunities for professional development and growth within the company.
• Positive and collaborative work environment.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Position Title:  SAP CO 

CTC:           18-20 LPA

Experience:    6 - 14 years

Location:       Pune, Mumbai, Hyderabad, Bangalore, Gurgaon

Work mode:   Hybrid

Primary Skills:  SAP CO Module, SAP CAT, SAP HANA, HCM,PS 

Qualification:   Any 

Role Description :

Domain Experience

• Preferably 3-5 years’ experience in Controlling department in reputed companies

• Good working knowledge of accounting and costing. Knowledgeable in finance or       controlling processes, legislation and best practices.

• Develop and provide functional and technical expertise focusing for CO related areas.    Analyses and maps users’ business requirements, processes and objectives.

• Work with the business users / process owners to identify their requirements, design    enhancements and functionality to help meet user requirements.

• Assist in the technical preparation of Business Process Procedures, Test Scenarios,      End-user documentation.

SAP Experience:

• Extensive experience in configuring and customising SAP Cost Element Accounting ,     Cost Center Accounting, Profit Center Accounting, Internal Orders, Activity-Based      Costing and Profitability Analysis and CATS (Cross-Application Time Sheet).

• Worked on 3 end to end SAP CO modules implementation preferred for service        industry.

• In-depth knowledge of CO data migration and integration between SAP PS, FI, SD and   CATS ensuring seamless data flow and accurate reporting.

• Hands-on experience in Time data integration (export) from Non-SAP platform to      CATS.

• Requirement analysis and interacting with business to understand the requirements     and resolve the queries/questions.

• Carrying out customization changes as and when required following the SAP standard   practices.

• Interacting with technical/cross-functional consultants /teams for resolving issues.

• Defining Functional Specifications for new developments and maintaining the          documents related to the change in the system.

• Drafting & Executing the test cases and testing the new developments/ configurations   across development and quality environments in S/4 HANA.

• Provide 2nd and 3rd levels SAP support including training and authorisation           management of CO related areas

• Work closely with Controlling team to rollout global standards for management        reporting

• UAT and Regression testing- completion and script writing.

• Responsible for the investigation and resolution of problems on a day-to-day basis.

• Experience in full life cycle SAP implementation on SAP CO consultant position in ECC   6.0 and / or S/4 HANA is a MUST.

• In-deep understanding of CO with other SAP module preferred SAP- HCM , PS and      CATS.

General Attribute:

• Excellent verbal and written communication skills.

• Working experience in Services industry would be an advantage.

• Expertise in MS-Office – word / excel / power point applications.

• Knowledge of Agile methodology.

• Familiar with SAP Activate methodology.

• Good Team player.

Job Description:

We are looking for a skilled Senior Angular Developer to join our dynamic team. The ideal candidate will have a strong understanding of front-end development and the Angular framework to deliver high-quality, responsive, and user-friendly web applications. You will be responsible for developing, maintaining, and improving web applications while collaborating with backend developers and UI/UX designers.

Responsibilities:

• Develop and maintain web applications using Angular framework.
• Design and implement user interfaces (UI) using Angular components, services, and modules.
• Collaborate with UX/UI designers to ensure the technical feasibility of designs.
• Write clean, maintainable, and efficient code following best practices.
• Integrate with RESTful APIs and third-party services.
• Optimize applications for maximum speed and scalability.
• Participate in the full software development lifecycle, including coding, testing, and debugging.
• Work in an Agile environment and collaborate with team members on project requirements and timelines.
• Stay up-to-date with the latest industry trends, technologies, and best practices.
• Troubleshoot and resolve bugs, performance issues, and other application concerns.

Requirements:

• Strong experience with Angular 2+ (preferably Angular 9 or above).
• Proficiency in TypeScript, JavaScript, HTML5, and CSS3.
• Experience with RxJS and reactive programming concepts.
• Familiarity with RESTful APIs and integrating frontend applications with backend services.
• Experience with Angular CLI and Node Package Manager (npm).
• Proficiency in using version control systems, such as Git.
• Familiarity with CSS frameworks (Bootstrap, Material Design) and CSS preprocessors like SCSS or LESS.
• Experience with Unit Testing (Jasmine, Karma) and End-to-End Testing (Protractor, Cypress).
• Familiarity with state management libraries (NgRx, Akita) is a plus.
• Basic understanding of backend technologies Node.js is a plus.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3-7 years of experience working as a front-end or Angular developer.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.

Preferred Skills (Nice-to-Have):

• Experience with Progressive Web Apps (PWA) and mobile-first development.
• Knowledge of Cloud services (AWS, Azure).
• Familiarity with Agile methodologies (Scrum, Kanban).
• Knowledge of build tools like Webpack or Gulp.

Job Benefits:

• Competitive salary.
• Opportunities for growth and career advancement.
• Flexible working hours and remote options.
• Working abroad on site opportunity 

Location: Phase 8B, Mohali

Job Type: Full-time

About The Company: 

Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.

Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress

Position Statement:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.

Key Responsibilities:

• Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
• Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
• Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
• Contributing to Marketing & white papers.
• Working with Finance on billing and invoicing issues.
• Resource planning, coordinating with RMG, TA etc.
• Monitoring Revenue Leakage and GM improvement.
• Project Governance & Risk - Effort, Time and Cost.
• Project scope/timeline deviation / Tracking CR with Client stakeholders.
• Skip-level meetings with TL, STE & TE.
• New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
• Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
• Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
• Supports new business proposition to bid management/account management team.
• Promotes Existing Ips and creates new Ips for our clients.
• Grows the account from the current bucket size.
• Improves Customer Satisfaction for their respective accounts.

Required Experience:

• 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
• 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
• Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
• Possesses strong BFSI domain knowledge (Preferred Indian clients)
• Strong delivery and technology excellence.
• Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
• Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
• Accountable for Revenue targets and maintaining good Gross Margin.
• Delivering ROI & BVR on Automation for the client.
• Should possess and have a good understanding of Test automation solutions and implementation.

Professional Qualification:

• B.Sc./ B. Tech / B.E. / MCA / MBA
• Possess 1-2 globally accepted certifications.
• Should have scored a minimum of 60% of marks throughout all academic levels

Responsibilities:

• Design, configure, administer, monitor and troubleshoot complex enterprise network environment for communications and solution improvements within the Company's high-traffic, business-critical Internet production environment. 
• Develop and implement plans for infrastructure upgrades, modeling, analysis, and planning.
• Analyze, design, test, and evaluate network systems including local area networks (LAN), wide area networks (SD-WAN), Cloud, Data Centers, and other data communications systems. 
• Design, manage, and maintain office wired and wireless networks.
• Work with complex network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, and firewalls.
• Monitor network performance and provide security measures, troubleshooting and maintenance, as needed. 
• Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis.
• Provide after-hours support for systems and applications.
• Collaborate with other functional IT areas to ensure that IT best practices, policies, and procedures are adhered to. Provide technical support for staff issues.
• 7+ years of experience in setup, configuration and maintenance of networking infrastructure including Cisco switches, routers, firewalls, VPN technologies, SD-WAN, and other WAN administration.

Experience

• 7+ years of experience with configuring and supporting IP networks.
• 5+ years of experience with Google Cloud Platform (GCP) and multi-region Amazon Web Services (AWS) networking configurations
• 3+ years of experience in managing Meraki wireless networks and equipment in office environments.
• Strong fundamental knowledge of networks, ports, protocols, and infrastructure setup
• Enterprise-Level: Larger than 1,000 PCs and 500 Servers (multi-platform) are a definite plus
• Solid understanding of Microsoft Active Directory, DNS, DHCP, etc. in a large multi-site environment.
• In-depth knowledge of IT standards, concepts, best practices, and procedures - relies on knowledge, experience and judgment to plan and accomplish goals.
• Excellent verbal and written communication skills for purposes of communicating with team members as well as other departments.
• Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.
• Organizational, and project management abilities, strong analytical and problem-solving skills

Education Qualifications:

• Bachelor's Degree: CIS Computer Information Systems; Information Technology, Computer Science or similar.
• CCNP Certification or similar
• Cisco switches, routers, firewalls, VPN technologies, SD-WAN, WAN administration
• Cisco SAN experience
• OS Platforms: Windows / Linux
• Hardware Platforms: Cisco UCS, Cisco Meraki, EMC storage

• Extensive experience in designing, building & supporting Azure Managed Services Operations.
• Good understanding of Azure IaaS and PaaS services (Azure VMs, App Service, VM Scale set, Storage, Web App, Function App, Logic App, SQL instance, Data factory, Key vault, API management service etc.).
• Good understanding of Azure networking, vNet, NSG, various load balancing services, VPN, Express Route and firewalls in cloud environment.
• Knowledge on Cloud Adoption Framework.
• Hands on Experience in migration of various workloads to Azure from on-prem sources like VMware, Hyper-V, Physical Servers and from other Clouds.
• Knowledge of Azure Backups and ASR (Azure Site Recovery).
• Strong Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS).
• Powershell Scripting, Azure CLI, ARM templates writing, setup automation for resources provisioning and other IaC tools like terraform, Ansible is an added advantage.
• Knowledge on Azure automation and Automation Desire State Configuration.
• Knowledge on Azure Devops or GIT Actions on CI/CD pipeline configuration.
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
• Aspire to learn and be able to pick up latest technical advances in Azure and be able to implement it.
• Certificate on Azure Administrator & Azure Architect has added advantage.

KEY RESPONSIBILITIES

Develop and manage e-commerce websites, web applications & websites.

Analyze, design, code, debug, test, document & deploy applications.

Participate in project & deployment planning.

Must be a self-starter & be able to work with minimum supervision

Exp. In modules/extensions development/customization.

Exp. In Theme integration/customization.

Exp. In API creation/integration.

KNOWLEDGE AND SKILL

Extensive experience in PHP and MySQL.

Exposure to Magento 2, CMS, and JavaScript frameworks such as jQuery.

Demonstrable knowledge of XML, XHTML, HTML, CSS, Modules i.e. API integration, Payment Gateways, XML with a focus on standards.

Demonstrable source control experience