Software Developer- Tuner

Company Description

Established in the year 2000, KGiSL Educational Institutions is the brainchild of Dr. Ashok Bakthavathsalam, founder and managing director of KG Information Systems Private Limited (KGISL).

Branded as the pioneers in industry-embedded education in the region, KG Group of Institutions at Saravanampatti boasts of being the only campus that fosters the perfect integration of institute – industry infrastructure in an environment of perfecting learning.

Role Description

This is a full-time on-site HR Internship role located in Coimbatore. The intern will assist in day-to-day HR operations, support the development and implementation of HR strategies and policies, and work on employee engagement initiatives. Tasks may include updating employee records, coordinating recruitment activities, organizing training sessions, and contributing to personnel management processes.

Qualifications

• Knowledge and understanding of Human Resources (HR) and HR Management
• Familiarity with HR Policies and Employee Benefits
• Skills in Personnel Management
• Strong organizational and communication abilities
• Ability to thrive in an on-site collaborative environment
• Master's program in HR mandatory

Candidates in Coimbatore are preferred

Only female Candidates are preferred

About the company

We are looking for a Director of Engineering to lead one of our key product engineering teams. This role will report directly to the VP of Engineering and will be responsible for successful execution of the company's business mission through development of cutting-edge software products and solutions.

• As an owner of the product you will be required to plan and execute the product road map and provide technical leadership to the engineering team.
• You will have to collaborate with Product Management and Implementation teams and build a commercially successful product.
• You will be responsible to recruit & lead a team of highly skilled software engineers and provide strong hands on engineering leadership.
• Requirement deep technical knowledge in Software Product Engineering using Amazon Web Services,Java 8 Java/J2EE, Node.js, React.js, fullstack, NosqlDB, mongodb, cassandra, neo4j, elastic search, kibana, elk, kafka, redis, docker, kubernetes, Amazon Web Services ,Architecture Concepts,Design PatternsData Structures & Algorithms,Distributed Computing,Multi-threading,AWS,Docker,Kubernetes, apache, solr, activemq, rabbitmq, spark, scala, sqoop, hbase, hive, websocket, webcrawler, springboot, etc. is a must.

• 16+ years of experience in Software Engineering with at least 5+ years as an engineering leader in a software product company.
• Hands-on technical leadership with proven ability to recruit high performance talent
• High technical credibility - ability to audit technical decisions and push for the best solution to a problem.
• Experience building E2E Application right from backend database to persistent layer.
• Experience UI technologies Angular, react.js, Node.js or fullstack environment will be preferred.
• Experience with NoSQL technologies (MongoDB, Cassandra, Neo4j, Dynamodb, etc.)
• Elastic Search, Kibana, ELK, Logstash.
• Experience in developing Enterprise Software using Agile Methodology.
• Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
• SaaS cloud-based platform exposure.
• Experience on Docker, Kubernetes etc.
• Ownership E2E design development and also quality enterprise product/application deliverable exposure
• A track record of setting and achieving high standards
• Strong understanding of modern technology architecture
• Key Programming Skills: Java, J2EE with cutting edge technologies
• Excellent team building, mentoring and coaching skills are a must-have

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals