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Jobs at Cision

Insights Quality Manager

at Cision

Founded  •   •  employees  • 
Quality control
Quality audit
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Gurugram
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3 - 5 yrs
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₹8L - ₹9L / yr

The Insights Quality Manager focuses on ensuring quality delivery of Cision's Insights products and services to customers through both in-house and third-party providers. To do so, the Insights Quality Manager focuses on obtaining and reviewing measurable information on (a) point in time and comparative performance, (b) metrics achieved against set targets, and (c) customer satisfaction.

 

The Insights Quality Manager is also responsible for working in partnership with internal stakeholders in the Insights line of business, to continuously improve quality, producing and reporting KPI data internally within Cision to a variety of stakeholders.

 

Responsibilities:

  • Build strong partnerships with key stakeholders within Cision's Insights function and with third party suppliers.
  • Analyzes Insights QA data across job roles, job functions, processing locations and derives statistically valid trends, to drive: Root cause analysis.
  • Improvement programs in training, processes and quality control.
  • Areas to automate to reduce the numbers of errors or drive first time right percentages.
  • Analysis includes looking into the type of input, the complexity of the job, the outputs produced, adherence to SLA's/KPI's, ability to meet or exceed productivity measures, usage of tools and technology solutions.
  • The QAPM ensures that all Quality Assurance (in-house and third-party) use the same methods, tools, and approaches, procedures, and accountability standards. The QAPM frequently reviews trend data, customer surveys, and customer feedback. They will use this information to adjust the training, resource qualifications and actions to achieve service levels and quality metrics.
  • Produce scorecards for internal QC reporting up to board level and present this data to a range of stakeholders.
  • Constantly evaluating Insights QA standards, measuring performance to target and external benchmarks and creating a continuous improvement culture to ensure that Cision delivers world class services to customers.

 

Key Performance/Success Indicators:

  • Review and monitor standardized reporting framework to be used for measuring Insights Quality.
  • Manage comprehensive set of KPIs for processes that Cision measures itself and suppliers against.
  • Work with all relevant stakeholder groups to identify performance gaps and implement agreed corrective steps with local managers.
  • Track data/results and provide regular reporting to the business on outcomes achieved.
  • Create a continuous improvement culture internally and with suppliers so that world class quality standards are met and sustained over the long term.

 

Requirements:

  • Excellent written and verbal communication skills.
  • Experience of using IT systems and databases.
  • Experience in training and managing people, and in giving constructive feedback.
  • Demonstrated analytical ability, including the management of data.
  • Demonstrated analytical ability, including the management of data.
  • Track record of driving continuous improvement and owning QA outcomes.
Job posted by
Rajesh N

Senior DevOps Engineer

at Cision

Founded  •   •  employees  • 
Java
Elastic Search
Apache Kafka
Cassandra
Microsoft Windows
Linux/Unix
Kubernetes
Amazon Web Services (AWS)
MongoDB
Google Cloud Platform (GCP)
DevOps
Powershell
Python
Jenkins
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Remote only
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3 - 5 yrs
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₹20L - ₹27L / yr
Principal duties and responsibilities:
  • Responsible for Release management & Deployments 
    Troubleshooting & Break-fix Production Application support 
  • Support and Improve processes around continuous integration and automated deployments 
  • Maintain continuous availability of 24/7 Global mission critical Applications, Services and Products
  • Work closely with Software Engineering and IT Global Infrastructure to Support environmental needs of development, QA, Product Management & Customer Support 
  • Interface directly with Enterprise Architecture and Software Engineering leadership to architect the most efficient and effective environment & products 
  • Administering and maintaining source control systems, including branching and merging strategies – GIT and shared artifact management (BitBucket, Artifactory Pro) 
  • Manage and enhance build automation tools – msbuild, Maven, Gradle, Rake, Ivy 
  • Supervise & tune build/deployment pipeline to ensure proper configuration (Jenkins and Bamboo) 
  • Document all “stories” through Atlassian tools (JIRA, Confluence) 

Desirable skills and experience:

  • 3+ years of experience in Java, Elasticsearch, Kafka and Cassandra 
  • 5+ years of experience with both Windows and Linux platforms, including the architecture, design, troubleshooting, administration, and management of a distributed systems environment or micro-service based environments 
  • Knowledge of open-source technologies highly desirable 
  • Expertise with Kubernetes required 
  • Expertise with Elasticsearch and Kafka
  • Strong experience working on AWS and GCP
  • AWS Solutions Architect Associate Certificate or similar (DevOps) 
  • Expertise with IaC solutions such as CloudFormation, Terraform (preferred)
  • Experience with Ansible, or other SCM tools (Puppet, Chef, Salt) required, Ansible preferred
  • Experience working in an Agile environment (2/3 week sprints) 
  • Strong experience with scripting languages (Python, Ruby, bash, Powershell) 
  • Familiar with NoSQL (MongoDB, HBase, Cassandra) or other similar high-read / high-write databases to manage big data class sets of application data preferably Cassandra
  • Experience with Distributed Monitoring tools and Time Series Datastores (Grafana/InfluxDB, Sensu) 
  • Experience setting up and supporting log aggregation using Logstash (ELK stack) 
  • Experience working with APM tools (Instana, Datadog) 
  • Experience with CI/CD Pipeline tools, Jenkins and Bamboo Preferred 
  • Demonstrated analytical and problem-solving abilities as well as attention to detail
Job posted by
Rajesh N

ServiceNow Sr. Developer

at Cision

Founded  •   •  employees  • 
ServiceNow
Service desk
Javascript
jQuery
HTML/CSS
Angular (2+)
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Remote only
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4 - 6 yrs
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₹10L - ₹16L / yr
Responsible for configuring, administering and maintaining the ServiceNow ITSM platform and additional applications and modules as well as configuration and customization / enhancements of the ServiceNow platform, including workflow creation. 
 
 Owns the full life cycle of the ServiceNow platform implementation process as new versions and modules are rolled out and new applications are identified, from strategy and design to training and delivery. Gather, document, and analyze business and technical requirements to improve system capabilities and automate process flows. Evaluates and manages platform upgrades offered by ServiceNow. 

Responsibilities:
  • Managing ServiceNow platform enhancements and workflow design requirements in concert with a ServiceNow partner organization. 
  • Administering, configuring and developing capabilities to configure the ServiceNow platform to align with IT Service Management policy, process and procedures. 
  • Gathering requirements from service owners for new functionality, reports & automation. 
  • Understanding IT and business requirements with ability to create, test and deploy business rules and scripts that reflect these requirements. 
  • Configuring and administering the ServiceNow platform user interface, screen elements, workflows, mobile interfaces, plugins and branding. 
  • Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB. 
  • Managing and administering ServiceNow users, groups, and all the various roles. 
  • Assisting the Service Catalogue Analyst in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal. 
  • Supervise and participate in the development, testing, deploying and updating of workflows. 
  • Configuring and maintaining application security across all modules and interfaces. 
  • Identifying integration requirements with external systems (e.g. SolarWinds, Splunk, SCOM, Ariba, etc.) and orchestrate IT automation. 
  • Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports. 
  • Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform. 
  • Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information. 
  • Ensuring the best performance from the system and troubleshooting and escalating system issues when they arise. 
  • Setting up and managing the use of social IT functionality within the platform. 
  • Acting as a subject matter expert for the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications. 
  • Performing daily operational management and administration activities as needed. 
  • Producing reports and dashboards based on defined measures, metrics and key performance indicators. 
  • Recommending any improvements regarding the platform, processes or reporting. 
  • Ensuring policies are reflected in the way the platform is administered. 
  • Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions. 
  • Configuring and implementing ServiceNow scripts in the form of business rules, client scripts, UI actions and UI policies. 
  • Participate in end user.

Qualifications:
  • Associate degree (A. A.) or equivalent from two-year college or technical school, and, 
  • Minimum 5 years of experience in a similar role with a company of at least 5,000 employees.
  • Solid knowledge of ITIL and IT support processes.  
  • Solid ServiceNow API configuration knowledge and operational experience.
  • Prior web development with any of the following: HTML5, JavaScript, CSS3, jQuery, AJAX, Glide, AngularJS or Twitter Bootstrap. 
  • 3-5 years developing JavaScript programs. 
  • 4+ years of experience in overall IT Service Management environments with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management and Service Catalog/Service Request Management. 
Job posted by
Rajesh N
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