Vendor Partnership Manager

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Role: .Net Developer

Experience Level: 4 to 9 Years

Work location: Mumbai, Bangalore, Trivandrum (Hybrid)

Key Responsibilities:

● Develop and maintain scalable .NET microservices for diverse client projects

● Implement robust Web APIs with proper error handling, validation, and security

● Write comprehensive unit and integration tests ensuring high code quality

● Design portable, efficient solutions deployable across different client environments

● Collaborate with cross-functional teams and client stakeholders

● Optimize application performance and implement caching strategies

● Implement security best practices for enterprise applications

● Participate in code reviews and maintain coding standards

● Support deployment and troubleshooting in client environments

Must have skills:

Core Technical Expertise:

● .NET Framework/Core: 4+ years of production experience with .NET Core 3.1+ / .NET 5+ and C# 8+

● Frameworks: Strong hands-on experience with ASP.NET Core Web API, Entity Framework Core

● REST API Development: Proven experience designing and implementing RESTful web services, middleware

implementation

● Design Patterns: Solid understanding and implementation of SOLID principles, Dependency Injection, Repository

pattern

● Testing: Experience with unit testing (xUnit, NUnit, MSTest), mocking frameworks (Moq), integration testing

Microservices & Deployment:

● Containerization: Hands-on Docker experience for packaging and deploying .NET applications

● Microservices Architecture: Understanding of service decomposition, inter-service communication, distributed

systems

● Abstraction & Portability: Configuration management (appsettings.json, IConfiguration), environment-agnostic design

● Package Management: NuGet package management, understanding of project dependencies

Good to have have skills:

Advanced Technical:

● Advanced Frameworks: .NET 6/7/8, Minimal APIs, gRPC, SignalR for real-time communication

● ORM & Database: Advanced Entity Framework Core, Dapper, database migrations

● Orchestration: Kubernetes, Docker

● Cloud Platforms: Azure (App Service, Functions, Service Bus), Alibaba, or GCP services

● Message Brokers: Azure Service Bus, RabbitMQ, Apache Kafka

● Databases: Both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Cassandra)

● API Gateway: Azure API Management, Kong API Gateway

Development & Operations:

● CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions)

● Monitoring & Observability (Application Insights, Serilog, Prometheus)

● Security best practices (HTTPS, CORS, input validation, secure coding)

● Background Services (Hosted Services, Hangfire, Quartz.NET)

Hiring For SDE II - Python (Remote)

The Impact you will create:

• Build campaign generation services which can send app notifications at a speed of 10 million a minute

• Dashboards to show Real time key performance indicators to clients

• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds

• Building highly available & horizontally scalable platform services for ever growing data

• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability

• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed

• You will build backend services and APIs to create scalable engineering systems.

• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

• Identify and improvise areas of improvement through data insights and research.

Primary Responsibilities

• End-to-end ownership of product development, from design, through implementation, testing, deployment, and maintenance

• Translating high-level requirements and end-user use cases into design proposals, decomposing complex features into smaller, short-term deliverable tasks

• Maintaining constant focus on scalability, performance and robustness of architecture

• Designing and implementing logging, monitoring and alerting systems for existing and new infrastructure

• Documenting API's and architecture design

• Mentor and guide juniors on their path to become solid developers

  
  
  

What we look for?

• 4+ of industry experience in technical leadership roles

• Solid knowledge of Python, SQL, NoSQL, shell scripting and Linux operating environment

• End-to-end experience in design and development of highly scalable enterprise and cloud data products

• Ability to challenge and redefine existing architecture to create robust, scalable and reliable products

• Hands-on experience with design and troubleshooting of scalable web services, queue based systems, distributed databases and streaming services

• Experience with modern DevOps technologies such as kOps, Kubernetes and Docker, CI/CD, monitoring and autoscaling
  
  
  

Key Responsibilities:

• Develop and maintain web applications using .NET Core, C#, and Angular.
• Design and implement RESTful APIs using ASP.NET Web API.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, scalable, and efficient code for both client-side and server-side components.
• Perform unit testing and participate in code reviews to ensure code quality.
• Troubleshoot and debug existing applications.
• Stay current with new technology trends and best practices in full stack development
• Required Skills & Qualifications:
• Strong experience with .NET Core, .NET Framework, and C#.
• Proficiency in Angular (preferably Angular 8+) for front-end development.
• Solid understanding of RESTful APIs and ASP.NET Web API.
• Hands-on experience with unit testing frameworks (e.g., xUnit, NUnit, Moq).
• Familiarity with relational databases (e.g., SQL Server).
• Knowledge of version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Preferred Qualifications:
• Experience with Entity Framework Core.
• Familiarity with CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms like Azure or AWS.
• Experience with Agile/Scrum methodologies.

WHO ARE We?

WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.

We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7years ago.

JOB DESCRIPTION

We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.

You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members content team, 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.

IDEAL CANDIDATE

- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)

- expertise in Google Analytics/SEMrush/similar web analytics platform

- well-versed with Google Algorithm updates

- Very high attention to detail, obsessed with the details & spotting opportunities to optimize

- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity

JOB PERKS

With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.

Package: Up to 20 LPA

We are seeking a dynamic and experienced Senior Pre-Sales Business Analyst to join our team. The incumbent will play a pivotal role in engaging with potential clients and channel partners, providing strategic insights, and crafting tailored solutions to address client needs. This role demands a blend of technical expertise, business acumen, and exceptional communication skills to effectively articulate our value proposition and drive revenue growth.

Responsibilities

· Engage with clients to understand their business objectives, challenges, and requirements related to computer vision applications.

· Conduct detailed analysis and document business requirements, ensuring clarity, completeness, and feasibility.

· Collaborate with the solutioning and development teams to propose innovative and technically viable solutions that meet clients' requirements.

· Act as a liaison between clients and internal teams, effectively communicating and translating business requirements to technical teams.

· Utilize the low-code platform and AI models to design innovative solutions that address client needs.

· Analyze client data and business processes to identify opportunities for optimization and efficiency gains.

· Develop comprehensive proposals and presentations outlining customized solutions tailored to each client's requirements.

· Collaborate with the sales team to develop compelling proposals, presentations, and demonstrations to showcase the value and capabilities of our computer vision products.

· Participate in pre-sales activities, including client meetings, presentations, and workshops, to support business development efforts.

· Conduct market research to identify potential clients, industry trends, and competitive landscape.

· Analyze market data and client feedback to refine product offerings and develop new solutions.

· Stay updated with industry trends, emerging technologies, and competitive landscape related to computer vision and provide insights and recommendations for product enhancements.

· Contribute to the continuous improvement of business analysis processes, tools, and methodologies within the organization. 

Qualifications

· Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

· 3-4 years of experience as a Business Analyst, preferably with pre-sales experience in the computer vision industry.

· Excellent communication and interpersonal skills to effectively interact with clients, understand their needs, and convey technical information to non-technical stakeholders.

· Proven experience in documenting business requirements, functional specifications, and use cases.

· Ability to collaborate and work effectively with cross-functional teams, including solution architects, developers, and sales professionals.

· Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

· Proficiency in project management methodologies and tools to ensure timely and successful project delivery.

· Flexibility and adaptability to handle multiple projects simultaneously and work in a fast-paced environment.

· Willingness to travel as required to client locations for meetings, workshops, and presentations. 

Main tasks

• Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
• Responsibility of the operations part of a DevOps organization especially for development in the environment of container technology and orchestration, e.g. with Kubernetes
• Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud
• Implementation of installations of the solution especially in the container context
• Introduction, maintenance and improvement of installation solutions for development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
• Maintenance of the system installation documentation and implementation of trainings

Execution of internal software tests and support of involved teams and stakeholders

• Hands on Experience with Azure DevOps.

Qualification profile

• Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
• Experience in software
• Installation and administration of Linux and Windows systems including network and firewalling aspects
• Experience with build and deployment automation with tools like Jenkins, Gradle, Argo, AnangoDB or similar as well as system scripting (Bash, Power-Shell, etc.)
• Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
• Server environments, especially application, web-and database servers
• Knowledge in VMware/K3D/Rancer is an advantage
• Good spoken and written knowledge of English

The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.

• Drive the product- and business-planning processes for cross-functional teams
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective
• Assess current competitor offerings and seek opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they’re met
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate go-to-market plans