Lead Salesforce Developer

Qualifications & Experience:

▪ 2 - 4 years overall experience in ETLs, data pipeline, Data Warehouse development and database design

▪ Software solution development using Hadoop Technologies such as MapReduce, Hive, Spark, Kafka, Yarn/Mesos etc.

▪ Expert in SQL, worked on advanced SQL for at least 2+ years

▪ Good development skills in Java, Python or other languages

▪ Experience with EMR, S3

▪ Knowledge and exposure to BI applications, e.g. Tableau, Qlikview

▪ Comfortable working in an agile environment

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

• Knowledge of Automation and robotics Industry
• Knowledge of Bottling industry 
• Material handling - lifts, cranes, conveyors etc.
• Getting job works for VMC and CNC machines
• Hand on Experience in Food technology
• Experience in IoT
• Lead Generation X

Job Title: Project Manager 

Location: Delhi NCR

Job Description

As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for

everything involving a project’s organization and timeline. One should be able to develop detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.Project managers should have a background in IT skills, management, budgeting and analysis.

You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.

Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Developing project scopes and objectives, involving all relevant stakeholders and ensuring Technical Feasibility.

• Ensure resource availability and allocation.

• Develop a detailed project plan to track progress.

• Use appropriate verification techniques to manage changes in project scope, schedule and costs.

• Measure project performance using appropriate systems, tools and techniques.

• Report and escalate to management as needed.

• Manage the relationship with the client and all stakeholders.

• Perform risk management to minimize project risks.

• Establish and maintain relationships with third parties/vendors.

• Create and maintain comprehensive project documentation.

Requirements and skills:

• Great educational background, preferably in the field of IT.

• Proven working experience as a project administrator in the information technology sector.

• Solid technical background, with understanding or hands-on experience in software

development and web technologies.

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Strong working knowledge of Microsoft Office

• PMP / PRINCE II certification is a plus

Job Description :

We are looking for Technical Mgr for our Unity team. Pls read the detailed JD below :

Skillset: Unity 2d & 3d development with C++ or C#.

Roles and Responsibilities :

- Manage- a team of Unity resources through effective planning, mentoring & coaching.

- Should be strong in Technical Development & People Management.

- Must be hands-on & have experience in doing design & code reviews and handling the live server

- Ready to learn new technologies (e.g. Unreal) within the organization to grow existing operations, business & team.

- Help in setting up the processes for resource planning, forecasting and resource deployment as per the business requirement.

- People Leadership

- Recruit, motivate, mentor, train and lead the best automation talent.

- Multitasking and problem-solving abilities, context switching and & out of box thinking abilities.

- Support the professional goals and development opportunities for his/her team and review each team member & their progress.

- Create a culture of innovation and teamwork.

Why work with us?

When you join us, you become part of a fast-growing team that allows you to build your career with professionals who are committed to including, developing, and engaging people from a wide variety of backgrounds and who care as much about excellence as you do.

The unique experience that you will be getting here includes :

- An ideal mix of the entrepreneurial spirit of a start-up with maturity and stability that comes with years of experience in striving for success.

- Well Funded by Sequoia. High growth & profitability, year on year.

- Diverse, where people from all academic backgrounds and experience can find their place - from fresh graduates to the most experienced.

- Great work-life balance.

- Made up of people passionate about learning, creating, and innovating, always striving to find a better way of doing things. Our people are our main asset.

- Our word class Tech Stack makes us pioneers in the engineering front & you will get a chance to directly work with the senior leadership.

About Octro :

Octro is a new-age platform that aims to create leisure options for the world at large. Octro's vision is to keep creating moments of joy in human life while creating the best and most scalable leisure options. Headquartered in India, and funded by Sequoia, Octro is the largest and fastest-growing global mobile gaming company with leadership in Card, Casino & Casual games across the portfolio. Some 200M+ players have played these games 150B+ times. For the last few years, games in our portfolio have ranked consistently in India's top 10 on AppAnnie/SensorTower for Player Revenue.

Octro was founded by serial entrepreneur Saurabh Agarwal, who sold his first venture to Intellisync/Nokia. He did his MS at Stanford University.

For details, pls visit: www.octro.com

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT

Hi All,

We are hiring Data Engineer for one of our client for Bangalore & Chennai Location.


Strong Knowledge of SCCM, App V, and Intune infrastructure.

Powershell/VBScript/Python,

Windows Installer

Knowledge of Windows 10 registry

Application Repackaging

Application Sequencing with App-v

Deploying and troubleshooting applications, packages, and Task Sequences.

Security patch deployment and remediation

Windows operating system patching and defender updates

Thanks,
Mohan.G

Position: - Professional Service Consultant

Location: - Noida

Company: - Infinity Labs Ltd

Website: - http://www.infinitylabs.in">www.infinitylabs.in

Job Description: -

Desired Experience:

Providing remote support/ consultation on security domain who can work in a 24/7 environment and collaborate with customers and accounts teams to deliver seamless services to large enterprises.

Education:

BE in Computer Science or equivalent education/training/experience.

Key Skills:

• Excellent verbal and written communication skills.
• Strong consulting skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to be self-starting and manage multiple tasks at a given time.
• Ability to work individually and as a part of a team.
• Effectively handle multiple projects and deliver the right solution to the customer.

Technical Skills

• Advance understanding of internetworking, LAN, and WAN technologies.
• Experience with network, security solutions, and technologies leading security solutions in large environments.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience with troubleshooting skills related to networking, routing, IP, NAT, IPSEC VPNs and knowledge of how these interact with applications and users.
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
• Experience with installation, configuration and operation of Palo Alto Networks products.
• Experience working with a multi-factor authentication security system.
• Experience on the Endpoint security.
• Experience in Cloud technologies (AWS, Azure primarily, VMware NSX etc.)