Clinical Quality Analyst (Doctors - BAMS/BDS/BHMS) at Ecorgy Solutions Pvt Ltd · trivandrum · 0 - 5 years · ₹2.4L - ₹4L / yr · Profitable · Posted 7 Mar 2024
Clinical Quality Analyst (Doctors - BAMS/BDS/BHMS)
Role Overview:
As our Clinical Quality Analyst, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence.
Responsibilities:
- Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards.
- Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance.
- Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence.
- Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making.
- Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance.
- Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies.
- Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards.
- Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation.
- Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently.
- Training Participation: Engage in quality-focused training and educational programs for continuous professional development.
Qualifications:
- BAMS, BHMS, BDS
- 1–5 years of clinical or healthcare setting experience.
- Profound knowledge of medical terminology and clinical processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent English communication, written and verbal.
- Strong attention to detail and analytical skills for complex data handling.
- Willing to work in both day and night shifts from our office at Elippode, Trivandrum.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Conduct quality audits of US payment transactions and operational activities.
- Review transactions for accuracy, completeness, and compliance with established procedures.
- Validate payment processing, refunds, reversals, settlements, and transaction status.
- Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
- Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
- Perform root-cause analysis to identify recurring errors and recommend corrective actions.
- Prepare quality reports, maintain audit records, and track quality performance metrics.
- Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
- Participate in calibration sessions with Operations, Training, and Quality teams.
- Provide feedback to team members to improve accuracy and process performance.
- Support process improvement initiatives to reduce errors and enhance operational efficiency.
Mandatory Requirements
- Minimum 2 years of overall professional experience.
- Graduation is mandatory.
- Minimum 2 years of relevant experience in US Payments.
- Experience in payment processing, transaction auditing, or Quality Assurance is required.
- US international voice process experience is mandatory.
- Domestic voice experience will not be considered.
- Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Good communication and stakeholder-management skills.
- Proficiency in MS Excel and quality reporting.
- Must be comfortable working in US shifts and from the office in Gurugram.
- Must be comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.
Job Title: Customer Support Quality analyst
Location: Bangalore, Koramangala (walkin interview)
Job Type: Full-time
Reports To: Quality Lead
Experience: Minimum 2 to 3 years as a Quality
Analyst in a customer service environment
QA engineers don't apply!!
As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,
identify what is going wrong and why, and convert those findings into feedback and coaching that
measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —
auditing against defined parameters, marking critical errors accurately, delivering structured feedback,
participating in calibration, identifying training needs and publishing quality reporting. You will work closely
with the Training team and with Operations, so findings translate into action on the floor rather than sitting
in a report.
Bachelor's degree or equivalent.
• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or
contact centre environment.
• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure
to more than one channel preferred.
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quickly.
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that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.
• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data
sets.
• Excellent written and verbal communication, with the ability to write observations a third party can act
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• Objectivity and the confidence to hold a position in a performance conversation, balanced with
empathy towards agents.
• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.
Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness
Company: Vi-Son Cables Pvt. Ltd.
Location: Mumbai – Corporate Office
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Industry: Automotive / Auto Components / Wiring Harness
Job Summary
We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.
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- Consolidate plant-wise Quality MIS, KPIs and performance reports.
- Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
- Prepare MIS reports, dashboards, trend analysis and Management presentations.
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- Identify quality trends, deviations and improvement areas.
- Maintain standardized Corporate Quality MIS and databases.
Key Requirements
- 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
- Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
- Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
- Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
- Strong analytical, coordination and communication skills.
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Full Stack Developer - Averlon