Clinical Quality Analyst (Doctors - BAMS/BDS/BHMS)
Role Overview:
As our Clinical Quality Analyst, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence.
Responsibilities:
- Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards.
- Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance.
- Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence.
- Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making.
- Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance.
- Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies.
- Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards.
- Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation.
- Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently.
- Training Participation: Engage in quality-focused training and educational programs for continuous professional development.
Qualifications:
- BAMS, BHMS, BDS
- 1–5 years of clinical or healthcare setting experience.
- Profound knowledge of medical terminology and clinical processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent English communication, written and verbal.
- Strong attention to detail and analytical skills for complex data handling.
- Willing to work in both day and night shifts from our office at Elippode, Trivandrum.
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Job Title:– Customer relationship Manager
Location: Bangalore
About AbleCold Logistics: (www.ablecold.com)
We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers’ needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.
Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.
AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.
Role and Responsibilities:
● The ideal candidate should have a solid understanding of customer relationship management principles, excellent communication skills, and a passion for delivering exceptional customer service
● Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
● Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences.
● Maintain accurate and up-to-date customer records, interactions, and communications
Required skills/experience:
● High energy with a zeal to build a business from scratch and have a sense of ownership.
● Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.
● Strong team player with the ability to work independently and collaborate with cross-functional teams.
Benefits of Working at AbleCold Logistics:
● Be part of a high growth start-up
● Steep learning curve - we believe in learning by doing
● Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.
● Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.
● Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.
POST: Tele callers (Females Only)
JD Includes:
- Relevant Experience from Loan/Insurance Industry
- Excellent Communication
- Hardworking with Sales Orientation
- Ability to drive Targets
- Familiarize yourself with all services offered by our company.
- Excellent written and verbal communication.
- Experience with Using portal Upwork, PPH, Freelance
- Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
- Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
- Attending networking activities to research and connect with prospective clients.
- Maintaining meaningful relationships with existing clients to ensure that they are retained.
- Crafting business proposals and contracts to draw in more revenue from clients.
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
-Follow company process accurately and efficiently Experience.
candidates should be fluent in speaking English And Hindi
Freshers or six months experience in customer support required
Male or female candidates can apply
immediate joiners only
BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.