Client Success Executive

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

• Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
• Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
• Monitor individual performance through CRM dashboards and ensure process adherence.
• Track and report key performance metrics (calls, demos, closures, revenue).
• Drive team performance for consistent achievement of MRR and closure numbers.
• Ensure timely and high-quality follow-ups with all inbound leads.
• Support team members in deal negotiation, closure, and retention of key customers.
• Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
• Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Qualifications

• Experience: 3–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
• Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
• Strong understanding of CRM systems (preferably Zoho or similar).
• Excellent communication, analytical, and leadership skills.
• High ownership mindset with the ability to drive results under pressure.
• Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Additional Information

• High-growth work environment
• Fixed salary + attractive performance incentives
• Opportunity to work on impactful SaaS solutions

Hiring : Dynamics CRM Developer Gen AI

Exp - 8+yrs

Location - Pan India

Required Skills & Qualifications

Experience: 8+ years overall; 3+ years across Dynamics 365/Dataverse/Power Platform;

2+ years applied GenAI (Azure AI/OpenAI, Cognitive Search).

Dynamics / Dataverse: Tables, forms, views, BPFs, security roles, solution management; plugins (C#), JS, web resources.

Power Automate: Cloud flows, connection references, error handling, admin controls (DLP, environment, capacity), and governance.

Copilot Extensibility: Building copilots or extending Microsoft Copilot experiences with custom actions/skills, connectors, and prompt-orchestration grounded in Dataverse/Azure Search.

Azure AI & Search: Azure OpenAI (GPT/embeddings), Cognitive/Vector Search, embedding strategies, chunking, hybrid/semantic search, and RAG patterns.

Integration: REST/Graph APIs, Azure Functions, Logic Apps, Eventing (Service Bus/Queues), OAuth2/AAD.

DevOps & ALM: Git/Azure DevOps, CI/CD for solutions and infrastructure (Bicep/ARM/Terraform good to have), release gates, secrets management.

Security & Compliance: RBAC, Managed Identity, Key Vault, data loss prevention, content filters/guardrails.

Key Responsibilities:

Solution Design & Delivery

Architect and implement AI-enabled apps using Dataverse, Model-Driven/Canvas Apps, and Power Automate with robust governance and environment strategies.

Build Copilot extensions (e.g., custom skills, plugins, connectors, prompts, grounding with Dataverse/Azure Search) to automate workflows and enhance user productivity.

Integrate Azure OpenAI Service / Azure AI Foundry models for summarization, classification, RAG, and copilots; implement guardrails, content filters, and prompt-engineering patterns.

Implement RAG pipelines using Azure Cognitive Search / Vector Search, embeddings, chunking, and grounding with enterprise data (SharePoint, Dataverse, Blob, SQL).

 Dynamics 365 / Dataverse

Configure entities/tables, relationships, BPFs, business rules, and security roles; ensure least-privilege access and compliant data boundaries.

Implement server-side logic (plugins, custom actions), client scripting (JavaScript), and web resources where required.

Validate and optimize solution layering, ALM, and environment promotion (DEV/UAT/PROD).

Power Automate & Admin Controls

Design resilient cloud flows with retry/exceptions, idempotency, and throttling strategies; govern DLP policies, environment strategies, and connection references.

Build/maintain custom connectors for internal/external systems (Graph, Dynamics, Azure Functions, REST).

 Azure AI & Integrations

Develop Azure Functions / Logic Apps for integration and orchestration; secure with Managed Identity and Key Vault.

Configure Cognitive Search indexers, skillsets, and vector stores; implement semantic ranking and hybrid search.

Instrument solutions with Azure Monitor / App Insights for telemetry, cost governance, safety events, and performance.

Quality, Security & Compliance

Enforce secure coding, data residency, PII handling, content safety, and RBAC across resources.

Create test strategies (unit, integration, functional), golden datasets/prompts, and evaluate LLM quality metrics (groundedness, precision/recall for RAG, hallucination rate).

Contribute to documentation, runbooks, and user enablement for AI features.

Position: IT Business Development Executive

Department: Sales / Business Development

Experience: 1–3 years 

Location: Andheri East, Mumbai

Employment Type: Full-time

About the Role

We are looking for a proactive and result-oriented IT Business Development Executive to drive business growth, identify new opportunities, and build long-term client relationships. The ideal candidate will have strong knowledge of IT products/services and proven experience in generating leads and closing deals.

Key Responsibilities

·     Identify and develop new business opportunities in the IT sector.

·     Generate leads through cold calling, networking, research, and digital platforms.

·     Understand client requirements and present suitable IT solutions and services.

·     Prepare proposals, quotations, and presentations for clients.

·     Maintain and grow relationships with existing and potential customers.

·     Collaborate with the technical and project teams to ensure seamless delivery of solutions.

·     Meet sales targets and contribute to overall business growth.

·     Maintain sales reports, follow-ups, and documentation.

·     Stay updated with industry trends, competition, and market developments.

Required Skills & Competencies

·     Strong communication and interpersonal skills.

·     Good understanding of IT products, software solutions, or digital services.

·     Ability to present and explain technical solutions to clients clearly.

·     Strong negotiation, persuasion, and relationship-building abilities.

·     Result-driven with the ability to work independently and as part of a team.

·     Proficiency in MS Office, CRM tools, and online research.

Qualifications

·     Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or related field.

·     Prior experience in IT Sales / Business Development will be preferred.

Job Description

Experience : 10+ Years

Location : Pune

Job Requirements:

• Minimum of 10+ years of experience with a proven record of increased responsibility
• Hands on experience in design, development and managing Big Data, Cloud, Data warehousing
• and Business Intelligence projects
• Experience of managing projects in Big Data, Cloud, Data warehousing, Business Intelligence
• Using open source or top of the line tools and technologies
• Good knowledge of Dimensional Modeling
• Experience of working with any ETL and BI Reporting tools
• Experience of managing medium to large projects, preferably on Big Data
• Proven experience in project planning, estimation, execution and implementation of medium to
• large projects
• Should be able to effectively communicate in English
• Strong management and leadership skills, with proven ability to develop and manage client
• relationships
• Proven problem-solving skills from both technical and managerial perspectives
• Attention to detail and a commitment to excellence and high standards
• Excellent interpersonal and communication skills, both verbal and written
• Position is remote with occasional travel to other offices, client sites, conventions, training
• locations, etc.
• Bachelor’s degree in Computer Science, Business\Economics, or a related field or demonstrated,
• equivalent/practical knowledge or experience

Job Responsibilities:

• Day to day project management, scrum and agile management including project planning, delivery
• and execution of Big Data and
• Primary Point of contact for customer related to all project engagements, delivery and project
• escalations
• Design right architecture and technology stack depending on business requirement on Cloud / Big
• Data and BI related technologies both some on-premise and on cloud
• Liaise with key stakeholders to define the Cloud / Big data solutions roadmap, prioritize the
• deliverables
• Responsible for end to end project delivery of Cloud / Big Data Solutions from project estimations,
• project planning, resourcing and monitoring perspective
• Drive and participate in requirements gathering workshops, estimation discussions, design
• meetings and status review meetings
• Support & assist the team in resolving issues during testing and when the system is in production
• Involved in the full customer lifecycle with a goal to make customers successful and increase
• revenue and retention
• Interface with the offshore engineering team to solve customer issues
• Develop programs that meet customer needs with respect to functionality, performance,
• scalability, reliability, schedule, principles and recognized industry standards
• Requirement analysis and documentation
• Manage day-to-day operational aspects of a project and scope
• Prepare for engagement reviews and quality assurance procedures
• Visit and/or host clients to strengthen business relationships

Requirement::

• Design and build advanced applications for the Android platform.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Work with outside data sources and APIs.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Proven software development experience and Android skills development

• Proven working experience in Android app development

• Have published at least one original Android app

• knowledge with Android SDK

• knowledge working with remote data via REST and JSON

• knowledge with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle.

Website - https://praxinfo.com/">https://praxinfo.com/

• Work as a part of the clients' virtual business team or individually.
• Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
• Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
• Work as a part of the both internal and external clients' extended team.
• Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
• Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.

• Graduate/Post-Graduate in any discipline
• Excellent communication skills
• Strong customer service attitude
• Desire to learn new things every day
• Good with comprehension and analytical skills
• Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
• Good in handling Office productivity tools such as Microsoft Office
• Willing to relocate to Bangalore
• The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).

• Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
• Candidates should have all relevant education & experience related documents.