Dynamic CRM Developer Gen AI

Hiring : Dynamics CRM Developer Gen AI

Exp - 8+yrs

Location - Pan India

Required Skills & Qualifications

Experience: 8+ years overall; 3+ years across Dynamics 365/Dataverse/Power Platform;

2+ years applied GenAI (Azure AI/OpenAI, Cognitive Search).

Dynamics / Dataverse: Tables, forms, views, BPFs, security roles, solution management; plugins (C#), JS, web resources.

Power Automate: Cloud flows, connection references, error handling, admin controls (DLP, environment, capacity), and governance.

Copilot Extensibility: Building copilots or extending Microsoft Copilot experiences with custom actions/skills, connectors, and prompt-orchestration grounded in Dataverse/Azure Search.

Azure AI & Search: Azure OpenAI (GPT/embeddings), Cognitive/Vector Search, embedding strategies, chunking, hybrid/semantic search, and RAG patterns.

Integration: REST/Graph APIs, Azure Functions, Logic Apps, Eventing (Service Bus/Queues), OAuth2/AAD.

DevOps & ALM: Git/Azure DevOps, CI/CD for solutions and infrastructure (Bicep/ARM/Terraform good to have), release gates, secrets management.

Security & Compliance: RBAC, Managed Identity, Key Vault, data loss prevention, content filters/guardrails.

Key Responsibilities:

Solution Design & Delivery

Architect and implement AI-enabled apps using Dataverse, Model-Driven/Canvas Apps, and Power Automate with robust governance and environment strategies.

Build Copilot extensions (e.g., custom skills, plugins, connectors, prompts, grounding with Dataverse/Azure Search) to automate workflows and enhance user productivity.

Integrate Azure OpenAI Service / Azure AI Foundry models for summarization, classification, RAG, and copilots; implement guardrails, content filters, and prompt-engineering patterns.

Implement RAG pipelines using Azure Cognitive Search / Vector Search, embeddings, chunking, and grounding with enterprise data (SharePoint, Dataverse, Blob, SQL).

 Dynamics 365 / Dataverse

Configure entities/tables, relationships, BPFs, business rules, and security roles; ensure least-privilege access and compliant data boundaries.

Implement server-side logic (plugins, custom actions), client scripting (JavaScript), and web resources where required.

Validate and optimize solution layering, ALM, and environment promotion (DEV/UAT/PROD).

Power Automate & Admin Controls

Design resilient cloud flows with retry/exceptions, idempotency, and throttling strategies; govern DLP policies, environment strategies, and connection references.

Build/maintain custom connectors for internal/external systems (Graph, Dynamics, Azure Functions, REST).

 Azure AI & Integrations

Develop Azure Functions / Logic Apps for integration and orchestration; secure with Managed Identity and Key Vault.

Configure Cognitive Search indexers, skillsets, and vector stores; implement semantic ranking and hybrid search.

Instrument solutions with Azure Monitor / App Insights for telemetry, cost governance, safety events, and performance.

Quality, Security & Compliance

Enforce secure coding, data residency, PII handling, content safety, and RBAC across resources.

Create test strategies (unit, integration, functional), golden datasets/prompts, and evaluate LLM quality metrics (groundedness, precision/recall for RAG, hallucination rate).

Contribute to documentation, runbooks, and user enablement for AI features.