Client Servicing

Role & Responsibilities

• Design, develop, and maintain scalable full stack applications using modern backend and frontend technologies.
• Build and maintain backend services and APIs using technologies such as C#, .NET, Java, or similar backend frameworks.
• Develop responsive and efficient frontend applications using Angular (14+), TypeScript, and JavaScript or similar frontend framework.
• Work on applications deployed in on-premise infrastructure environments, ensuring stability and performance.
• Implement and optimize search capabilities using OpenSearch.
• Design and maintain database structures using relational databases (SQL) and NoSQL databases such as MongoDB.
• Collaborate with cross-functional teams to design, implement, test, and deploy new product features.
• Troubleshoot issues, debug applications, and ensure high reliability and performance of the platform.
• Participate in Agile/Scrum development processes, collaborating closely with team members throughout the development lifecycle.
• Contribute to technical discussions, architecture decisions, and engineering best practices.

Ideal Candidate

• Strong Full stack software engineer having on premise applications development experience
• Mandatory (Experience 1): Must have 5+ years of experience as a Fullstack developer
• Mandatory (Experience 2): Must have hands-on experience in developing and supporting applications deployed on on-premise infrastructure (Not cloud)
• Mandatory (Backend): Must have strong backend development experience using technologies such as C#, .NET, Java, or similar backend frameworks
• Mandatory (Frontend): Must have strong frontend development experience using technologies such as React, Angular, TypeScript, JavaScript or similar frontend frameworks
• Mandatory (Core Skill): Must have exposure to OpenSearch
• Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
• Mandatory (Company): B2B SaaS companies
• Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon
• Mandatory (Note 2): Role will convert into core team member, so need strong intent candidate
• Preferred (Skill): Experience leading technical design discussions, mentoring engineers, and setting engineering standards or architectural guidelines

Required Skills:

• Strong proficiency in SAS, including Advanced SAS Programming and SAS/SQL.

• Solid domain knowledge of Banking products, specifically Credit Cards and/or Personal Loans.

• Hands-on experience in at least one stage of the Credit Lifecycle:

• Acquisition
• Account Management
• Authorization
• Collections

Good to Have Skills:

• Basic understanding of Testing concepts (Data Testing, Business Logic Testing, Functional Testing).

• Experience with Decision Engines such as FICO DMP, Experian PowerCurve, FICO TRIAD, or FICO Blaze.

• Good knowledge of Python with hands-on experience in NumPy and Pandas.

• Exposure to GenAI and Agentic AI technologies.

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
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Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile

Mandatory (Experience 1): Must have 6+ years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles

Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills

Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters

Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes

Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)

Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before

Mandatory (Compensation): Candidate's current CTC should not be less than 45 LPA

• A minimum of 4-10 years of experience into data integration/orchestration services,  service architecture and providing data driven solutions for client requirements 
• Experience on Microsoft Azure cloud and Snowflake SQL, database query/performance tuning. 
• Experience with Qlik Replicate and Compose tools(Change Data Capture) tools is considered a plus 
• Strong Data warehousing Concepts, ETL tools such as Talend Cloud Data Integration tool is must 
• Exposure to the financial domain knowledge is considered a plus. 
• Cloud Managed Services such as source control code Github, MS Azure/Devops is considered a plus. 
• Prior experience with State Street and Charles River Development ( CRD) considered a plus. 
• Experience in tools such as Visio, PowerPoint, Excel. 
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus. 
• Strong SQL knowledge and debugging skills is a must.

Job Summary:

Supports technical development for Oracle Finance including automation, BI, and Smart View integrations.

Job Description:

1. Develop and maintain FBDI templates for financial data loads (journals, suppliers, payments).
2. Support and troubleshoot IDR setup and invoice workflow automation.
3. Design OTBI and BI Publisher reports for financial compliance and audit.
4. Assist in PBCS integrations and Smart View validations.
5. Work on quarterly patch testing and system regression validations.

Experience Required: Hands-on experience in at least 1–2 Oracle Finance Cloud implementations and support environments.

Mandatory Requirements:

1–2 Oracle Finance Cloud implementations, ADFdi, PBCS automation scripts - All Oracle Finance Modules, Data Migration Experience.

Good to Have Skills:

Oracle Technical Finance Certification, 1–2 full-cycle Oracle Fusion Finance implementations with Complex Data Migration and ongoing support projects are Mandatory.

Modules:

GL, AP, AR, IDR, BI Publisher, OTBI, PBCS.

Certifications (Mandatory):Oracle Technical Cloud Certification.

Soft Skills:

Strong Communication, Collaboration, Product Roadmap, Growth Mindset, Ability to Navigate challenges during conversation with Stakeholders.

We are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in full-stack development of complex web applications, while improving performance, scalability, and maintainability.

You should:

1. Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
2. Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
3. Be able to unit test the code components; Document the code and the functionality.
4. Be a good and quick learner, and open to learn new technologies in JavaScript Frameworks.
5. Good to have experience in MySQL/ MariaDB databases.
6. Good to have experience working with outside data sources and API’s.
7. Have Good Communication skills.

1. Deliver stable and scalable solutions in HTML, and JavaScript
2. Update existing components to support changing needs.
3. Improve the internal team culture of high-quality software development.
4. Cooperate with team members on maintaining existing solutions beyond means of code development.
5. Work on bug fixing and improving application performance.

What we offer:

• Various challenges ranging from scratch design/architecture to end-user experienced performance.
• Flexible working process, openness to suggestions and a fresh point of view.
• Room for self-improvement and knowledge exchange within the team.
• Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
• Transparent cooperation with business stakeholders.

• Writing skills
• Media Management & Publishing
• Client Servicing
• Account Management 

• React Js
• React - Redux
• redux - Thunk middleware
• Tailwind CSS / Saas
• HTML & CSS