Client Servicing Executive

Title: CSE/TSE - Customer Support Executive/Technical Support Executive

Location: Jaipur

Experience: Fresher/Experience

Notice period: Immediate

Domain: BPO

Work Model: Work from Office

Age Limit: 18 Years to 36 Years

Job Roles & Responsibilities:

To escalate the queries of the client via Call, Phone Chat, Mail.

Resolve the customer issue for International Client.

To provide the best resolution to the Client.

Maintain a better relationship with the Client.

Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.

Job Requirements:

Qualification: 12th pass/ Graduate/ Post Graduate.

Good Communication Skills (Verbal & Written) - Most Important.

Basic Computer Knowledge.

Flexible (24/7) environment (rotational shifts).

Working hours: 9.5 hours.

5.5 Days Working.

Salary Range:

Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)

Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)

Benefits:

10k Relocation Bonus + 14 Days Hotel Accommodation.

• Candidate must have excellent verbal and written communication skills.
• Experienced candidates should have knowledge about all the portals like Upwork etc.
• Candidate should be able to find new clients, get deals finalized, and coordinate with the technical team on deliverables.
• Fresher candidates must have the zeal to learn things and have a quick learning ability.
• Responsible for finding and retaining clients.
• Manage the end-to-end bid process.
• Understand and resolve complex technical, strategic, and business issues.
• Drive continuous improvement, through post-bid reviews, both internally and with customers.

Job Title: Sales Executive

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Salary Range: CTC of 4.8 lpa (3 lacs fixed + 1.80 lacs variable, few employees can earn even 25,000 as monthly variables) Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

• Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotions every 6 months basis of performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year. Every promotion results in a change of designation and a salary increase

• Accelerated career growth of employees and one can become UH in another 3 months)

• Regular team parties and Annual Day outings for all employees.

10+ years of experience in SQL Server Administration

Should be hands on

Able to handle customer communication and expectation management

Proactively plan and implement the project/support activities

Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills

About WISE

At Wise, we are building the world's best online tutoring platform that companies teaching online can use to manage their online operations from scheduling demos to running classes for your learners. We have designed an extremely user friendly interface for your admins and instructors to set up your online academy within a matter of 5 minutes.

• We are a platform used for online tutoring by over 150,000 teachers to conduct live classes for over 2,500,000 learners
• Our platform has been tested at 500k DAUs and more than 2 billion+ minutes of live sessions have been conducted on the platform
• We have a customised and native Zoom integration (no redirection) for interactive live class experience
• We are building the world's first infrastructure layer for digital classrooms and have open APIs as well as a White-Label options to setup a native experience for your online teaching platform

What we need

A digital marketing expert with 2-3 years of experience running and coordinating digital marketing campaigns. We are execution-focused and work would involve building things quickly & adapting based on market feedback. If you love designing marketing campaigns and want to expand and grow, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish marketing strategy with the copy team
• Analyze and take decisions on furthering marketing and creative strategy

Essential skills

• Independent player (We’re a team but, we want you to contradict us on the way)
• Social media and google ads skills
• Spreadsheets, or Airtable (Just give us numbers, or graphs, we love graphs)
• Goal-oriented
• Creative and innovative

Good to have

• Good communication skills
• Team-oriented mindset

Probably not ideal if

• If you have always been right about everything
• Not looking for a full-time engagement

Definitely get in touch if you

• Would have started the exact same company but am willing to build it together with a great team
• Would fight us in a duel to make our product better

• Our growing company is in need of a resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.
• We’re searching for professionals that have a solid track record of creating long-term value for organizations.
• First and foremost, we’re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities.
• We’re looking for managers who are customer-obsessed and ready to solve the changing needs of our clients.
• Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape.
• Successful applicants should also be willing to travel. 

• Advise student/ parents for their learning needs through structured Counseling Sessions.
• Fix appointments and conduct online demo sessions on daily basis including follow up sessions.
• Understand Customer profile & problems to explain implication of ineffective learning methods.
• Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as solution.
• Handle Objections and Price Negotiation to generate Sales Revenue.
• Learn/ Upgrade one’s own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s).
• Possess sound knowledge and understanding of consumer (students and parents) behavior.

• Possess sound knowledge and understanding of consumer (students and parents) behavior.
• Possess Basic / Good knowledge of Class 6 to 12 Subjects as per existing Curriculum.
• Enthusiastic and willing to work relentlessly for achieving and exceeding business targets.
• Thrive in a fast-paced ambiguous work environment.
• Have good communication skills in English and the regional language with professional presentation.