Client Servicing Executive

at Sunday Mobility (DoPoints Marketing Services Pvt. Ltd.)

Posted by Rutuja Acharekar

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be generating leads for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: ++ Great problem-solving skills, taking a consultative approach to find the best solution ++ Excellent verbal & written communication skills. You can explain complex issues in + You have demonstrated excellence in customer acquisition. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight. simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails. + Representing our brand as the first point of contact with C-level executives, decision makers, and influencers. + Building credibility and value in our solution through strategic research and preparation. + Innovating lead generation processes by taking part in executive leadership meetings. + Building and maintaining a 3x rolling pipeline in the Mid-Market business (300 to 3000 employees) + Convert cold calls | emails to warm conversations and opportunities in rapid cycles. + Achieving your target and helping build a system that consistently hits quotas. Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Lead Generation is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team

1. Degree in English/ Journalism/ PR will be preferred 2. Quality Content Creation from an SEO perspective 3. Experience in creating Guest Blogs/ Articles from audience perspective and consistent in style and tone of voice 4. Excellent knowledge of English Grammar 5. Experience in creating Content Marketing Strategy for clients 6. Adept in Market Research for handling projects across multiple industries 7. Excellent Keyword Research skills 8. Knowledge about Video Content and Video Marketing 9. Experience in creating Social Media Content 10. Good communication Skills

If you think you love social media, understand how it works, are good with words and excited about building an online brand, we’d like to talk to you. As a social media executive at Rapido, you’d get a chance to build the Rapido brand online. The major job responsibilities will include - Planning and executing the monthly social media calendar Experiment with new and alternative ways to leverage social media activities to drive conversations, engagement, and excitement for Rapido Assist in growing social media channels by monitoring trends and executing the knowledge in increasing the use of social media Manage Online Reputation by responding to customer queries and complaints Assist in crafting content for engagement and retaining existing customers Competencies Required - Understanding of various social media channels Understanding of the audience, their behavior and a knack for using the same to create attractive communication Good command on the English language - written and oral both (better if you’re multilingual) Creative bent of mind with an ability to create real-time content

We at Rapido, looking for Customer Support Executive, who have the caliber to understand customer queries, problems or concerns and provide them rightly solution with provided TAT. Then why waiting; we eager to meet you? Please find the job description below. Desired Skills/Experience Should have 1 – 3 years of experience preferable in email support & chat. Shift timings will be 2 PM - 11 PM (Fixed shift) Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream) A master of multi-tasking through various systems, screens, and tasks during customer interaction. Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies. Managing the Ticketing system to ensure visibility of status to Customer and internal teams Defining ticketing metrics and turnaround times for the Catalogue team Should have good communication and acknowledging skills Strong Knowledge of email etiquette Principles If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned. Being able to accurately diagnose situations and process contingency

1-2 years experience in back-end operations Co-ordination of calls and via mail Strong attitude towards completing the goals set on priority Aggressive towards work Ability to manage a team Follow the instructions provided by manager

Rapido is the fastest growing two wheeler ridesharing company in the country. With a vision to provide a convenient commute at an affordable price for the aam aadmi, we are building a solution using the ubiquitous vehicle present in the country i.e. motorcycle. Rapido is looking for an experienced and qualified personnel to join its Customer Service team in Mysore. He/she will be at the forefront of creating this new mode of commute and assisting the key stakeholders in the ecosystem i.e. the Captains (drivers who provide rides to the customers), helping them to participate on the platform smoothly. Your team shall be the channel of communication between the company and the drivers helping the latter to execute their mission effectively. You will also interface with the product team focusing on efficiently eliminating queries of the Captains (drivers who provide rides to the customers). You are responsible to the vision, mission, and culture of the support teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time SLA and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions. Overall responsibilities include · Leading and developing a team of 10-20 executives; responsible for the overall direction, coordination and evaluation of the team. · Carrying out supervisory responsibilities of the team to ensure the Captain is satisfied with the help provided. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. · Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. · Owning and driving performance metrics with the team, and working towards the goal of keeping the Captain happy · Solving complex Captain Service issues and proactively heading off negative service trends. · Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures · Development, analysis and improvement of new strategies and procedures. The Customer Service Manager will have the ability to develop, plan, and implement short- and long-range goals · Developing and achieving performance goals and objectives in order to achieve promised expectations · Voice of the Captain: Summarizing and providing critical analysis to top 3 Captain issues to be improved on a quarterly review cycles Basic Qualifications · 5+ years relevant experience managing 10-20 customer service associates · Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) · Strong oral (speaking, listening, interpretation) and written communication skills. · (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day. · Able to work in an ambiguous, internet-speed environment. · Absolute passion for ensuring a great customer experience with every contact. · Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand Preferred Qualifications · MBA or Graduate with 5+ years’ experience · Knowledge of Six Sigma/Lean Processes · Project Management certification · Strong experience in bringing out the best performance of your reports · Strong experience in creating career development plans for reports, and guiding their progression to success · Experience in being a mentor · Exceptional skills in data manipulation and analysis · Demonstrated history delivering results in cross functional environments - ability to drive organizational change using sound reasoning backed up by relevant data in a well prepared business briefing

Job Description Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team. Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.• Manage the P&L of the city and directly responsible for both demand and supply and hence overall growth from a city• Evaluate driver partner economic and strategic costs and benefits of driver partner incentive programs and work with management to execute those strategies.• Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real world strategies.• Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity.• Able to strategize projects to increase city performance and constantly innovate the process flow of our operations.• Would be responsible to Demand and Supply Marketing• Manage availability to maximize for utilization• Collaborate with regulatory authorities for joint projects• Analyze data to optimize utilization, pricing and growth Desired Skills & Experience: • 2+ years of experience in relevant industry (preferably in Category, Operations or Process Excellence teams) • Strong Analytical and Problem solving skills- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organization- Excellent written and verbal communication skills • Hustler i.e. one who can go to any lengths to get the job done- Proven track record of finding innovative solutions to business problems • Should be available to work on weekends • Should know the local language and geographical area • Should have handled a team and blue collar employees

Job Description Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team. Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.• Manage the P&L of the city and directly responsible for both demand and supply and hence overall growth from a city• Evaluate driver partner economic and strategic costs and benefits of driver partner incentive programs and work with management to execute those strategies.• Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real world strategies.• Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity.• Able to strategize projects to increase city performance and constantly innovate the process flow of our operations.• Would be responsible to Demand and Supply Marketing• Manage availability to maximize for utilization• Collaborate with regulatory authorities for joint projects• Analyze data to optimize utilization, pricing and growth Desired Skills & Experience: • 2+ years of experience in relevant industry (preferably in Category, Operations or Process Excellence teams) • Strong Analytical and Problem solving skills- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organization- Excellent written and verbal communication skills • Hustler i.e. one who can go to any lengths to get the job done- Proven track record of finding innovative solutions to business problems • Should be available to work on weekends • Should know the local language and geographical area • Should have handled a team and blue collar employees

Our company is a niche bolt-on supply-chain software provider that provides highly customizable, optimization-enhanced WMS functionality. The team is high impact and highly intelligent and recognized as one of the best installation and support organizations. This is a challenging role that requires the ability to quickly get software back up and running, gather needs, understand a wide range of factors and then quickly configure the software for a conference room pilot. Once this is complete it may be necessary to travel to a client site to install and train – but travel is generally less than 5-10%. The software is highly reliable so the majority of support is expanding the configuration to unleash additional functionality or answering questions such as "why did the software do that?" An important task is to help customers recognize more value from their SaaS investment through on-line training, monitoring, and control. Summary of duties---Advanced troubleshooting and configuration for mission-critical supply chain applications • Manage and track incidents and make sure they are worked expeditiously. 
 • Perform staff scheduling to ensure Service Desk coverage 
 • Provide training to small groups or individually, and through written documentation FAQ’s, and 
“how to” documents. 
 • Monitor and drive metrics related to call resolution and hold times. 
 • Recommending procurement/purchasing decisions related to hardware and software.
 • Manage deployments, system refreshes, upgrades and other infrastructure projects. • Enforce change management and compliance processes and workflows. 
 • Data transfers and best practices regarding the roll out. 
 Our organization is flexible-- so if you have skills we can use, then we are happy to put them to work!! Requirements and Experience The successful candidate will have drive and an above-average IQ. She or he will be able to work with people ranging from hourly team members to senior managers and be able to build relationships with client IT staff. We want a Software professional with 3+ years experience, some university degree preferred, and a track record of learning complex logistics software quickly. Technical skills desired are Linux, Windows 2012, etc., SQL server or Oracle, networking and virtual servers. Some knowledge of web technology would be helpful Location: Work from home Type: Full-time but would consider Part time for an exceptional candidate Hours : Saturday, Sunday, Monday, Tuesday. Each day is an 8-hour of work but with 4 hours on-duty monitoring and being on call.