Client Servicing Executive

at Sunday Mobility (DoPoints Marketing Services Pvt. Ltd.)

Posted by Rutuja Acharekar

Mentoria is India's first holistic career discovery ecosystem that enables students to discover themselves and their ideal career path, thereby ensuring that they live happier, more productive and successful life. Through our knowledge gateway, students will gain access to curated content on their identified career paths, engage with industry experts to gain better and deeper understanding of "reality" in these careers and build communities with their peers to interact on a daily basis with the like-minded individuals. While we have an entire ecosystem that students can discover their careers in, the basis of their discovery will be determined by the psychometric test they give, and the career counsellor they interact with. Career counsellors are the most important part of the ecosystem, as they are the only human face to it. They are also the bridge between what the real-life conditions and aspirations of the student/parent are - and what the career report is saying. Your responsibilities will be divided into 3 parts: - Counsellor Acquisition - Workshop Management - Counsellor Retention and Growth - Counsellor Acquisition 1. Understanding what our ideal counsellor profile looks like and assisting in enhancing the ideal profile. 2. Researching the market/city we are launching in and the target audience. Identifying the mediums through which you can connect with the target audience, or where they are most active. 3. Skim, Scan and Select - Identifying potential counsellors in each of the launch cities through the mediums that you think are appropriate. Using recruitment platforms like Naukri, LinkedIn, Monster, Social Media, Target groups etc. 4. Creating counsellor networks around cities. 5. Taking them ahead in the acquisition process - where they would go through the training programs, do the pre and post work assigned to them, and be assessed by Mentoria's psychometric team. 6. Onboarding the counsellors who are selected post training process. 7. Managing complete counsellor documentation, communication and operations. - Workshop Management 1. Identifying venues where counsellor workshops can take place, organizing event pre-work, planning of the workshops and the coordination of resources that are required. 2. Coordinating and following up with counsellors to ensure their presence in the workshops. 3. Facilitation of the event - venue setup, resource arrangement, training kits etc - Counsellor Retention and Growth 1. Understanding the counsellor community and facilitating their learning or monetary needs. 2. Answering any and every query that counsellors have about the counselling process of Mentoria. 3. Growing this counsellor community through referrals and other means in the cities that Mentoria has launched in. 4. Ensuring that Mentoria is in touch with each one of our counsellors, consistently asking for and giving feedback. What do you need to apply for this role? 1. 3-5 years of talent acquisition experience. 2. Fluent communication Skills 3. Process Driven attitude 4. Comfortable with travelling to different cities in India for counsellor training workshops and relationship management. 5. A driving passion that will help you collaborate with us to achieve our nation transforming ambition. What is in it for you? - Flexible work hours - 2 weeks paid time off - Health Benefits - Performance Bonus - Free entry onto the Mentoria ecosystem for any students in your immediate family that are looking for career guidance. - A super creative and motivational work environment. - Monthly budgets to buy books of your choice.

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

Job Description ShilpaAhuja.com Location: Chennai Date: April 12, 2018 Position: Management Executive About You You are excited to join a fast growing environment, you enjoy learning new things and working hard. You achieving targets and challenging yourself to try new things. You are ambitious and open to others ideas as much as contributing your own to the pool. Skills you know or want to learn: Business communication, Social media marketing, Fashion writing, WordPress, HTML, CSS, Photoshop and graphic design, Google Analytics, SEO, SEM Hootsuite, Photography etc. Goals The goal is to work closely with the magazine’s editor-in-chief to perform delegated responsibilities with a goal of co-ordinating operations and ensuring a smooth workflow in the office. The role is a stepping stone to managerial positions and eventually Chief Operating Officer. Job Responsibilities Content Management Maintaining editorial calendar. Collaborate with content contributors and editors to curate daily content and ensure editorial calendar is being followed. Analyzing Google Analytics and Adwords to propose new trends, content topics and strategies to achieve company’s goals. Curating images of runway collections every season. Creating and scheduling daily multimedia content (text, images, links, slideshows) on various social media channels. Photo editing, creating imagery for website and social sharing. Exploring new channels of communication, new technologies, multimedia such as video, audio, etc. Business Communication and Operations Business communication both with company employees, third-party PR reps and magazine readers keeping in mind our company’s ethos, goals and communication standards. Communicating with prospective employees and setting up training sessions with new employees. Contacting fashion and beauty brands and PR Reps for press releases and updates. Communicating with clients for business development to generate leads. Doing preparations for photo shoots, such as contacting brands and arranging samples. Assisting with day-to-day administrative tasks. Setting up and updating company’s pages on social media, job portals and magazine/blog directories. Creating brand merchandise. Creating blog branding elements as required such as logo, social media graphics, web pages and headers. Keeping the website up-to-date for company’s brand strategy. You will gain working knowledge of Business communication and social media marketing How to effectively manage a new business How to identify new fashion, media and technology trends Web publishing and analysis tools, SEO, SEM This is just the tip of the iceberg. In our team we encourage a flow of ideas and appreciate fresh talent. You can learn from our knowledge and experience as much as you are willing to. Salary Salary will be commensurate with your qualifications, experience, performance and deliverables. A part of salary may be variable to include business development targets. Reporting The office is located in Chennai. Official work hours are Monday to Friday 10am to 6pm. Part-time jobs can be considered. Candidates must have a laptop. How to Apply To be considered, please send in your resumes at hr@shilpaahuja.com.

Do you enjoy planning trips for your friends? Here's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday! #What Ithaka does: On Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Help travelers plan their trips over chat, using our sleek in-house tools - Read a lot of travel blogs and research new places to grow our knowledge base - Take complete ownership of the traveler's experience - Ensure the traveler transacts with Ithaka #Requirements - Excellent and clean communication in English - Happy personality - Passion for travel - Diligence and adherence to processes #How you will grow First year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles #Compensation The salary is per annum and appears as a range here because of a variable performance bonus. AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. CHECKOUT our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered. Some things that are derived from our values 1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong 2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted 3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done 4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India 5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination As you can tell, we are crazy about travel. Come join us if you are too.

- Handling customer queries (Call, emails, chats & WhatsApp) - Provide end to end solution to customer - Finding information on Visa related queries - Drafting form, covering letter etc. Visa related documents - Handling walk-in clients if any - Handling customer escalation - Maintain client relation - Meeting clients if needed - Collect & deliver client documents from their respective places - Visa submission and collecting passport

Getting in touch with prospective clients/companies through various online sources and develop business Generation, negotiation, and conversion of business leads Maintaining a record of all the leads. Preparing sales proposal for the main team. Replying to customer requests and proposals. Provide customer feedback Building collaborations, outreach, partnerships and driving value Assisting founders in strategy development, appraisal, and execution Executing consulting projects and interacting with external clients Research, analyze, comprehend and process relevant industry information

DESIRED SKILLS & EXPERIENCE : Must have experience of Marketing / Business development or Client generation in the Web application using PHP from the international market. Able to converse clearly and concisely over the phone. Proactive, dedicated and self-motivated attitude. Appears confident and assertive, but not aggressive in all internal/external dealings. Ability to work on own initiative. Should be target oriented and should be able to meet the targets well in time. A clear demonstration of an interest in Digital Internet technologies. Should be able to manage a team and deliver results. ROLES & RESPONSIBILITIES : Responsible for Research & Generating Quality Leads for Web development by Outbound calls, Emails, creating required documents. Follow-up with Generated Leads. You will be responsible for identifying opportunities, evaluating its fit with the company vision, negotiating and closing deals. Achieve the assigned Sales target by Acquisition, Retention & Renewal. An input into the sales strategy - You will constantly keep upgrading your business development techniques.

Looking for super experienced Copy Writer. Should be able to show the work.

JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.

All training will be provided. The student mentor will be the central touchpoint for students and will guide them on employability options, design application strategy, mentor them, train them and focus on converting every application into a job offer. All student mentors will work very closely with the founder of the firm and this role has a lot of growth options.