Client Servicing Executive

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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Digital Marketing Internship
- Must have good insight into tools like Google Analytics, SEO tools, social media management platforms, and more.
- Design posters and creatives for Instagram, websites, and other platforms
- Assist in creating and executing digital marketing campaigns
- Enthusiasm for digital marketing and a willingness to learn.
- Strong written and verbal communication skills.
- Basic understanding of social media platforms and trends.
- Familiarity with tools like Canva, Google Docs, or any analytics tool.
- Work on content creation, SEO, and social media strategies
- Knowledge of social media trends and strategies
- Self-motivated, creative, and eager to learn
Mode - Remote
PRINCIPAL RESPONSIBILITIES :
1. Inbound/Outbound Call Handling
2. Email/Ticket Handling
3. Escalation Handling
4 Data handling/managing
CRITICAL SKILLS REQUIRED :
1. Good listening skills
2. Good problem solving skills
3. Good English written skills
4. Good learning abilities
5. Good spoken English/Hindi skills
Good MS Excel & MS Word skills

Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
- Deliver Excellence - Deliver Delight
- Stay Curious - Stay Driven
- Dream Big - Rise Together
You could also be a Kriyator, if you are
- Fearless in taking on challenges
- Focused on learning, demonstrating new skills and working towards successful outcomes
- Fanatical in taking pride and responsibility in all your work
Why should you join us?
- Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
- Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
- Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As a Technical & Style Editor at Kriyadocs, you will play a crucial role in refining and enhancing our written content to meet the highest editorial standards. You will work closely with our authors and writers to ensure accuracy, clarity, and adherence to our style guidelines. This is a fantastic opportunity to work in a creative and collaborative environment, contributing to the success of our publishing projects.
Key Responsibilities:
Review and edit manuscripts for grammar, punctuation, and syntax, ensuring adherence to our in-house style guide.
- Verify and correct technical content, ensuring it is accurate, consistent, and understandable for the target audience.
- Collaborate with authors and writers to maintain the integrity of their work while enhancing readability and coherence.
- Provide feedback and suggestions to improve content structure and flow.
- Proofread and format documents to meet publishing standards.
- Assist in the development and maintenance of editorial guidelines.
Qualifications:
- Bachelor's degree in English, Journalism, or a related field.
- 1-2 years of experience in technical and style editing, preferably in the publishing industry.
- Attention to detail and an eye for consistency.
- Familiarity with editorial and publishing software is a plus.
- Excellent communication skills and the ability to work collaboratively.
If you're a detail-oriented editor with a passion for refining technical content and ensuring style consistency, we'd love to hear from you. Apply now to be a part of our dynamic team at Kriyadocs.
Job Types: Full-time, Permanent
Pay: Up to ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Business Development Executive
- Generating business through online freelancing portal likes freelancer, upwork, guru etc.
- Good write proposals skill for projects
- Setup portfolio on websites and get projects through these websites
- Should be comfortable in client interaction
- Should have prior experience in software or Web Development Company.
- Candidates should be dynamic enough to achieve our monthly or quartely targets.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• Connecting and handling potential clients via inbound/Outbound phone calls, emails, walk-ins.
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Developing and executing sales and marketing strategies to grow business.
• Achieving sales goals applying sales techniques.
• Bachelor’s Degree in Business, Marketing, or similar field.
• Minimum of 0-3 years of experience in sales, business development or similar role.
• Passion for sales.
• Excellent verbal and written communication skills.
• Must possess strong customer service skills.
• Ability to develop good relationships with current and potential clients.
- Accurate Database Management, daily updating, and weekly reporting.
- Extracting correct contact details of brand owners from target segments.
- Generating more leads through growth hacking solutions.
2. Business Development:
- Vetting the leads and focusing efforts on the biggest opportunities.
- Growing, Calling, Mailing & Converting inbound leads.
- Negotiating win-win deals - Maintain relationships with clients and fulfil their needs effectively.
- Create proposals, agreements, portfolio as per requirement and update monthly.
- Setting, attending, and presenting at meetings.
- On-Boarding clients and communicating the client briefs to the internal team (Focus sheet).
3. Internal Relations (Optional):
- Understanding the various issues in an organisation (Process, Relations) and resolving them.
- Analysing gaps and developing policies with the core team.
- Performance monitoring or preparing performance reports.
- Production Co-ordination.
About the Role
Hospitals, clinics and labs are the pillars of patient journey. As a BD Head for Hospitals and Healthcare, your role covers a variety of pitches, from partnering with Hospitals for Ambulance integration to onboarding Clinics, Labs and Pharmacies for strategic alliance and registering Doctors, Nurses, Paramedics for our Medical QRT.
Job Responsibilities:
-
Execute official tie-ups with Hospitals, Clinics and Labs.
-
Build relationships with Hospital PROs.
-
Build HelpNow’s Hospital Army.
- Onboard Doctors and nurses for at-home emergency response.
The candidate should have minimum 5 years of experience in:
- Working in business development role at a prime Hospital.
- Well nurtured network in Indian Healthcare Industry.
- Knowledge of hospital functioning and operations.
- Leading multi-city teams. (bonus, not a necessity)
- Jobs at large Hospital Chains. (bonus, not a necessity)

