Client Servicing Executive

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

• Exceptional writing and communication skills
• Proficient in G-suite (Sheets, Docs, Slides)
• Will be closely working with Engineering Manager.
• Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
• Ability to understand organizational workflows and processes.
• Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
• Maintain confidential and sensitive information.
• Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
• Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
• Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the program and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. We believe in a healthy and growing working culture that you would love to be a part of. Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities :

• Responsible for reaching out to prospective students and persuading them to purchase the courses.

• Timely addressing the queries and suggestions by students and acting on it on the quick TAT.

• Adhering strictly to the sales calls SLA’s.

• Execution of preset SOPs for the team that you are responsible for

• Collecting feedback from students & stakeholders for successful planning and execution for future

• Coordination between teams to provide swift resolution to prospective students

• Monitor the overall program health, Daily and weekly active users. Plan and execute campaigns to improve engagement.

• Recording all successful and unsuccessful attempts to close sales.

• Attending regular team meetings to clarify progress and performance-related expectations.

• Coordinating with the TL to come up with new offerings to increase revenue from existing accounts

• Conducting each of your functions with the utmost respect, regardless of other dispositions.

Requirements :

• Tolerance for ambiguity: A get-it-done rather than a wait-for-perfection' approach. A good bad answer is better than no answer at all.

• Iterative problem-solving: which means understanding problems clearly, and rapidly iterating on creative and implementable solutions

Good to have skills:

• Tech understanding/inclination

• Existing network/relationships in target group

• Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
• Direct email marketing/cold calling to key clients and prospects
• Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
• Research, track, maintain, and update leads
• Develop a strong knowledge of the company’s products and services to facilitate the sales process
• Achieving sales lead generation and appointment quota

Key Responsibilities:

• Inside Sales
• Lead Generation
• Executive Email marketing and Cold calling
• International sales experience preferred
• Relevant IT/ERP sales experience preferred

Dear All,

We are looking to hire candidates (Freshers/Experienced) from any Graduate/Post Graduate courses for the role of Sales Executive. The candidates should be proficient in English and Hindi (multilingual is also preferred), knows MS Excel & experience (if any) in the e-commerce sector (minimum 6 months-1 year) would be preferred, but not mandatory.

Working days- 6 (No week-off on weekends)

Shift type- Day Shift

Location- Bangalore Looking for candidates to work in Kaikondrahalli, Sarjapur Road.

CTC offered: 4,80,000 LPA (3,00,000 LPA Fixed+1,80,000 Variable) UG

CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable) PG

Any branch of Graduate and Post Graduate is welcome. Candidates will be shortlisted if they have 75% in two courses and 60% in one course. However, exceptions can be given to anyone with 60% in each course. The candidates are required to have a laptop/desktop of their own and an active internet connection and should be ready to work from the office

What you need to have:

Experience: 0 to 2 years

Annual CTC: Rupees 2,50,000 to 3,00,000