Senior Business Development Executive

JOB DESCRIPTION :

Accounts Executive:

• Must have good exposure in accounts writing on Tally or any other ERP

• Doing daily accounting entries in Tally for sale, purchase, receipts, payments, incomes and expenses

• Finalisation of TB and balance sheet and attending the queries of the auditors

• Calculations/Filing of Income tax returns, TDS returns and GST returns

• MS Excel and MS Office, Internet, Emails etc.

• Ledger Scrutiny

• Monthly MIS

Specific Knowledge - Tally / Tally ERP

- Daily Accounting Entries in Tally for sale, purchase, receipts, payments

- GST, TDS and Income Tax

- Excel (proficient/advanced knowledge required)

- Internet, Email and MS Office

Working Days

6 working days

Working Timings

10-7pm

We are Hiring Customer Success Manager

Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO

Location: Kochi - India

Department: Customer Service / Operations

Type: Full-Time

Job Summary:

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.

Key Responsibilities:

• Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
• Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
• Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
• Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
• Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
• Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
• Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
• Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
• Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
• Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).

Requirements:

• Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
• Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
• Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
• Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
• Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.

Preferred Skills:

• Multilingual capability (English is a must; Hindi, and/or other languages a plus).
• Prior experience with automation tools, chatbots, and self-service platforms.
• Proven ability to drive CSAT and NPS improvements.
• Experience managing distributed/remote teams.

If you are working in a product based company then only apply.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.

·         Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.

·         Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.

·         Familiar with web security, SEO, accessibility and internationalization.

Job Title: UI/UX and Graphic Designer

Department: Design

Reports To: Head of Design

Summary:

The UI/UX and Graphic Designer is responsible for the design of user interfaces and graphics for a variety of products and services. The ideal candidate will have a strong understanding of UI/UX design principles and practices, as well as experience with graphic design software such as Figma. The candidate will also be responsible for handling the company's WordPress website. Training will be provided.

Responsibilities:

• Design user interfaces for websites, mobile apps, and other digital products
• Create graphics for marketing materials, social media, and other promotional purposes
• Work with product managers, engineers, and other stakeholders to gather requirements and create designs
• Collaborate with other designers to create a cohesive look and feel for products and services
• Stay up-to-date on the latest trends in UI/UX and graphic design
• Handle the company's WordPress website

Qualifications:

• Bachelor's degree in design or a related field
• 1-3 years of experience in UI/UX or graphic design
• Strong understanding of UI/UX design principles and practices
• Experience with graphic design software such as Figma
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Creative and innovative problem-solving skills

Benefits:

• Competitive salary and benefits package
• Opportunity to work on a variety of interesting and challenging projects
• Collaborative and supportive work environment
• Chance to make a real impact on the company and its products

If you are a talented and experienced UI/UX and graphic designer who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position.

• Must have a Bachelor’s degree in Computer Science or an analytical discipline and/or equivalent experience
• Must have experience with Implementing RSA Aveksa/ IGL
• Must have experience with Active Directory (AD), LDAP and/or X 500 directory services,
• Must have experience with JavaScript, HTML, C++ and/or XML programming,
• Excellent attendance and punctuality record,
• Excellent communication and team skills,

• Engaging with multiple people through various social media platforms and getting backlinks.
• Getting high traffic by bookmarking web pages and blogs. Creating backlinks through various blog directory submissions.
• Keep up with search technology trends and recommend changes and updates accordingly will be responsible for On-Page Optimization, Off-Page Optimization,
• Social Media Optimization, Link Building Techniques
• Continuously monitor SEO status of assigned websites for opportunities and updates SEO experience will include excellent knowledge of search engine technology
• Develop, execute and maintain link building activities
• Take part in submissions across the web Directories and articles, directories, social bookmarking, blog, and forum Submission to increase link popularity for websites and other SEO-related activities.

Skills required for the role:

• Candidate must generate backlinks on a daily basis using good PR & amp; DA websites
• The candidate is expected to generate 150-200 backlinks in a day
• The candidate must be very enthusiastic about Off-page link building techniques
• Candidate must be up-to-date with new techniques coming in the market and accordingly use those methods for our clients
• Candidates must find out new websites for link generation on a daily basis
• The candidate will be responsible for improving the ranking of the website by using Off-Page techniques

WillStar Media is a one-stop marketing solution. We plan, execute and create the best results for brands. We provide services from Influencer marketing, campaign designing, media consulting, creative strategy to video production, social media marketing, and social media management.

We are currently looking for a Hindi content writer who could do content research and Scriptwriting for a youtube channel- The Willpower star and its social media which is managed by us.