Senior Business Development Executive

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

About TensorIoT

• AWS Advanced Consulting Partner (for ML and GenAI solutions) 
• Pioneers in IoT and Generative AI products. 
• Committed to diversity and inclusion in our teams.  

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal-opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Description 

At TensorIoT India team, we look forward to bringing on board senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process.

What are the kinds of tasks Data Scientists do at TensorIoT?

As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client. 

Minimum Requirements: 

• Masters + 6 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 8 years of work experience in Machine Learning Engineering 3 years of Cloud Experience.  
• Experience working with Generative AI (LLM), Prompt Engineering, Fine Tuning of LLMs.
• Hands-on experience in MLOps (model deployment, maintenance)
• Hands-on experience with Docker.
• Clear concepts of the following:
• - Supervised Learning, Unsupervised Learning, Reinforcement Learning
• - Statistical Modelling, Deep Learning
• - Interpretable Machine Learning  
• Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis.
• Scientific & Analytical mindset, proactive learning, adaptability to changes. 
• Strong interpersonal and language skills in English, to communicate within the team and with the clients.

Preferred Qualifications: 

• PhD in the domain of Data Science / Machine Learning 
• M.Sc | M.Tech in the domain of Computer Science / Machine Learning 
• Some experience in creating cloud-native technologies, and microservices design. 
• Published scientific papers in the relevant domain of work. 

CV Tips: 

Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following: 

• Focus: 
• More focus on technical skills relevant to the job description. 
• Less or no focus on your roles and responsibilities as a manager, team lead, etc. 
• Less or no focus on the design aspect of the document. 
• Regarding the projects you completed in your previous companies, 
• Mention the problem statement very briefly. 
• Your role and responsibilities in that project. 
• Technologies & tools used in the project. 
• Always good to mention (if relevant): 
• Scientific papers published, Master Thesis, Bachelor Thesis. 
• Github link, relevant blog articles. 
• Link to LinkedIn profile. 
• Mention skills that are relevant to the job description and you could demonstrate during the interview / tasks in the selection process.  

We appreciate your interest in the company and look forward to your application.

Key Responsibilities

• There are two main responsibilities of the role:
  • to increase the overall top line by increasing the application rate(optimizing the funnel) 
  • ensuring more users are retained post the first consumption cycle. 
• Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
• Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
• Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers. 
• Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
• Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes

We are Quamtulum Ventures an upcoming, direct to consumer ecommerce startup based out of Bangalore.

We are looking for a full stack developer with experience in new age tech (HTML5/CSS, Javascript, ReactJS, NodeJS,  Angular, Python etc) and the ability to scale and grow with the business. We are a team that is constantly exploring the possibilities of various business ideas/models, customer experience and tech. Hence when you join us, your ability to explore, learn and implement new stuff pretty much on a regular basis will be of paramount importance.

Section A: Purpose of the Role:

To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.

Section B: Job Description

B.1 Responsibilities:

• Generate sales revenue in line with the MnM’s objectives and goals
• Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
• Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues

to understand their issues/needs/priorities through a consultative selling approach

• Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
• Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
• Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
• Own the full sales cycle from prospecting through close and own the overall allocated sales quota
• Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
• Maintain compliance in utilizing internal sales enablement tools and management processes
• Attend and participate actively on all internal team meetings. 

B.2 Communication  

• Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
• External Stakeholders: Clients, Industry Experts, Government Agencies, Academia

Section C: Job Specifications

C.1 Skills:

• Excellent verbal and written communication skills

• Ability to engage with CXO, business leaders and build credibility and relationships
• Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
• Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
• Ability to comprehend and problem solve by thinking and acting quickly on your feet.

• Cultural Sensitivity in engaging with global clients

• Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity

C.2 Education:

• Essential: Bachelor’s degree
• Desirable: Master’s in Business Administration (MBA)

C.3 Prior Experience:

• 3+ years’ experience in product/solution/enterprise sales

• A consistent track record of overachievement in sales targets

• Looking for candidates from cable or wire marketing back ground is preferable.
• Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
• Proactive marketing, Customer Service & Sale's support
• Sending offers/quotations/proforma invoices to the customers
• Follow-up with the customers for orders/seeking feedback on the offers quoted
• Sending dispatch details to the customers after goods are dispatched
• Arranging samples of the products to the customer as per their request
• Maintaining and updating database regularly of all the customers, samples sent, offers made
• Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
• Need to have good browsing skills and hands on MS office skills
• Solving customer queries
• Other duties assigned    

We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Responsibilities

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating the necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

Requirements

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, Illustrator, Affinity Designer.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.