Cloud Technical Architect

• Providing on-call support within a high availability production environment
• Logging issues
• Providing Complex problem analysis and resolution for technical and application issues
• Supporting and collaborating with team members
• Running system updates
• Monitoring and responding to system alerts
• Developing and running system health checks
• Applying industry standard practices across the technology estate
• Performing system reviews
• Reviewing and maintaining infrastructure configuration
• Diagnosing performance issues and network bottlenecks
• Collaborating within geographically distributed teams
• Supporting software development infrastructure by continuous integration and delivery standards
• Working closely with developers and QA teams as part of a customer support centre
• Projecting delivery work, either individually or in conjunction with other teams, external suppliers or contractors
• Ensuring maintenance of the technical environments to meet current standards
• Ensuring compliance with appropriate industry and security regulations
• Providing support to Development and Customer Support teams
• Managing the hosted infrastructure through vendor engagement
• Managing 3rd party software licensing ensuring compliance
• Delivering new technologies as agreed by the business

• Experience working within a technical operations environment relevant to associated skills stated.
• Be proficient in:

1. Linux, zsh/ bash/ similar
2. ssh, tmux/ screen/ similar
3. vim/ emacs/ similar
4. Computer networking

• Have a reasonable working knowledge of:

1. Cloud infrastructure, Preferably GCP
2. One or more programming/ scripting languages
3. Git
4. Docker
5. Web services and web servers
6. Databases, relational and NoSQL

• Some familiarity with:

1. Puppet, ansible
2. Terraform
3. GitHub, CircleCI , Kubernetes
4. Scripting language- Shell
5. Databases: Cassandra, Postgres, MySQL or CloudSQL
6. Agile working practices including scrum and Kanban
7. Private & public cloud hosting environments

• Strong technology interests with a positive ‘can do’ attitude
• Be flexible and adaptable to changing priorities
• Be good at planning and organising their own time and able to meet targets and deadlines without supervision
• Excellent written and verbal communication skills.
• Approachable with both colleagues and team members
• Be resourceful and practical with an ability to respond positively and quickly to technical and business challenges
• Be persuasive, articulate and influential, but down to earth and friendly with own team and colleagues
• Have an ability to establish relationships quickly and to work effectively either as part of a team or singularly
• Be customer focused with both internal and external customers
• Be capable of remaining calm under pressure
• Technically minded with good problem resolution skills and systematic manner
• Excellent documentation skills
• Prepared to participate in out of hours support rota

Experience and Education
• Bachelor’s degree in engineering or equivalent.

Work experience
• 4+ years of infrastructure and operations management

Experience at a global scale.
• 4+ years of experience in operations management, including monitoring, configuration management, automation, backup, and recovery.

• Broad experience in the data center, networking, storage, server, Linux, and cloud technologies.

• Broad knowledge of release engineering: build, integration, deployment, and provisioning, including familiarity with different upgrade models.

• Demonstratable experience with executing, or being involved of, a complete end-to-end project lifecycle.

Skills
• Excellent communication and teamwork skills – both oral and written.

• Skilled at collaborating effectively with both Operations and Engineering teams.

• Process and documentation oriented.

• Attention to details. Excellent problem-solving skills.

• Ability to simplify complex situations and lead calmly through periods of crisis.

• Experience implementing and optimizing operational processes.

• Ability to lead small teams: provide technical direction, prioritize tasks to achieve goals, identify dependencies, report on progress.

Technical Skills
• Strong fluency in Linux environments is a must.

• Good SQL skills.
• Demonstratable scripting/programming skills (bash, python, ruby, or go) and the ability to develop custom tool integrations between multiple systems using their published API’s / CLI’s.

• L3, load balancer, routing, and VPN configuration.

• Kubernetes configuration and management.

• Expertise using version control systems such as Git.

• Configuration and maintenance of database technologies such as Cassandra, MariaDB, Elastic.

• Designing and configuration of open-source monitoring systems such as Nagios, Grafana, or Prometheus.

• Designing and configuration of log pipeline technologies such as ELK (Elastic Search Logstash Kibana), FluentD, GROK, rsyslog, Google Stackdriver.

• Using and writing modules for Infrastructure as Code tools such as Ansible, Terraform, helm, customize.

• Strong understanding of virtualization and containerization technologies such as VMware, Docker, and Kubernetes.

• Specific experience with Google Cloud Platform or Amazon EC2 deployments and virtual machines.c