Inside Sales Specialist

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deliver robust and scalable web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).

• Translate user requirements and wireframes into ecient and responsive front-end components while ensuring high performance and usability.

• Develop and maintain server-side logic using Node.js and Express.js, ensuring smooth integration with the front-end components.

• Design and implement data models, schemas, and queries for MongoDB, and manage database interactions effectively.

• Write reusable, testable, and efficient code following best practices and coding standards.

• Perform unit and integration testing of both front-end and back-end components to ensure reliability and quality of the application.

• Troubleshoot, debug, and resolve issues that arise during development, testing, and deployment phases.

• Stay up-to-date with industry trends and technologies, and proactively suggest improvements to enhance application performance, security, and maintainability.

• Participate in code reviews, provide constructive feedback, and mentor junior developers when necessary.

• Contribute to the continuous improvement of development processes, tools, and methodologies.

Designing and developing advanced applications for the Android platform

Unit-testing code for robustness, including edge cases, usability, and general reliability

Bug fixing and improving application performance

Java, Elastic Search or Apache Solr

Spring boot and Microservices

4+ Years

Hyderabad or Pan India

Less 30 days

Experience in 3rd Party Integration & migrating data ,Web Services (SOAP and REST)

Brief Overview:

Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world. 

We are looking for a Lead Backend Engineer who has hands-on experience working with and leading Product teams and has solved for and built complex backend solutions. You'll be involved with bringing features and products from idea to completion and mentoring an incredibly talented group of peers.

If you are looking for a challenging work environment where you can grow and deepen your technical skills as a backend engineer and architect, we’d love to chat with you!

Key Responsibilities:

• Working with CXO’s, product managers, devops, and frontend engineers to collaboratively own the backend-end layer for Vauld’s application.
• Architect and build highly scalable, secure features keeping the long term vision of the product.

Requirements:

• You have 7 years or more of backend development experience with expertise in designing and implementing high-performance applications.
• Worked with and built high performance products using Node Js/GoLang/ Python and have seen the product evolution cycle from PoC to Production 
• You have a deep understanding of design principles and can rightly judge/implement solutions to complex problems
• You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.
• You have experience building a product using a mainstream library or framework.
• You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Preferred:

• Previous work experience in product-based startups
• Experience building for products that have scaled and have seen the product evolution
• Understands the cryptocurrency landscape

Working at Vauld:

You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you.

• An understanding of Core JavaScript. ...
• In-depth knowledge of the Angular framework. ...
• Good command of TypeScript. ...
• Thorough knowledge of web markup, primarily focusing on HTML language, and CSS. ...
• A degree of experience with RESTful API integration.

• Setting up the annual brand calendar, coordinating cross-functional activities and ensuring consistency in brand-related decisions
• Reporting on brand performance to determine ROI
• Analysing competitor brands, shopping behaviours as well as consumer trends
• Creating brand budgets
• Coordinating with internal and external stakeholders to deliver high performing creatives
• Ensuring the rapid growth of the brand

What you need to have:

• MBA in Marketing from a tier 1/ tier 2 Business School
• Prior experience in working with brands in wellness/ nutrition
• Solid understanding of packaging, marketing communication, new product launch, market places etc.
• Excellent verbal and written communication skills    

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!