Client Relationship Associate

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

At Incruiter, we are building a next-generation SaaS platform that transforms how companies hire talent. As a QA Engineer – Manual Testing, you will take ownership of ensuring the reliability, functionality, and user experience of our product. This is an opportunity to be a quality champion and set up scalable QA practices in a fast- paced startup environment.

EXCITED ABOUT YOUR TASKS?

● Lead the manual testing efforts for Incruiter’s SaaS applications (web)

● Design, document, and execute comprehensive test plans, cases, and scenarios.

● Perform functional, regression, integration, system, and UAT testing to ensure high-quality releases.

● Use Postman to validate and test APIs. Identify, log, and track bugs to closure using tools like Jira, TestRail, and Bugzilla.

● Collaborate with Product Managers, Developers, and Business Teams to ensure clear understanding of requirements.

● Prepare and maintain QA documentation (test reports, defect analysis, test strategies).

● Mentor and guide junior QA members, ensuring adherence to best practices.

● Own the QA sign-off process before each release.

WHAT WILL YOU NEED TO SUCCEED?

● 2+ years of strong hands-on experience in manual testing (SaaS/product- based environment preferred).

● Proven expertise in testing web applications, APIs, and mobile applications.

● Strong knowledge of SDLC, STLC, and defect lifecycle.

● Proficiency in using Postman for API testing.

● Good to have Hands-on experience with Jira, TestRail, and Bugzilla.

● Strong attention to detail, analytical skills, and problem-solving ability.

● Excellent communication skills to work effectively across teams.

Job Opportunity:

Male or Female Security Guard at Siruseri for G4S Secure Solution Pvt Ltd

Qualification - 10th, 12th or any degree

Experience - Open to both freshers or experienced candidates

Note - Accommodation available

Requirements

• Banking domain, cards area (Credit, debit and prepaid)
• Excellent understanding of Cards and payments technologies
• Know-how of process mapping, requirement gathering, gap analysis, documentation
• Good understanding of following aspects of Vision Plus – CMS, FAS, CDM, TRAMS, Functional understanding of all VisionPLUS blocks, VMXservices, Various reports.
• End to end exposure on testing related activities.
• Experience with mainstream defect tracking tools like JIRA / QC.
• Excellent written and oral communication skills.
• Perform peer review and regular reporting on progress made.
• Must be a very good team player & willing to learn new skills.
• Excellent communication skills.

OREN is a rapidly growing technology business in Sustainability Analytics and Reporting space. Our ambition is to help companies include sustainability into their core business strategies and culture.

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You are expected to work with the best selection of tools, libraries, and cloud platforms to deliver a high-performance, scalable, flexible, reliable, and seamlessly integrated back-end solution to be used with a variety of mobile and web-browser-based clients.

Responsibilities :

-- Design and write lots of bug-free, efficient, scalable, and reusable code

-- Design & develop full-stack modules and components and promote coding best practices

-- Develop APIs and scripts using backend programming languages like Node.js

-- Design and implementation of low-latency, high-availability, and performant applications

-- Ability to work independently with minimum supervision

-- You will have ownership of developing and maintaining various backend services that support features in our application and website

-- Integrating solutions to enterprise software and legacy software

-- Manage project priorities, deadlines, and deliverables

-- Develop and manage well-functioning databases and applications

-- Ensuring responsiveness of applications

Requirements:

- 4+ years professional software engineering experience

- Bachelor's degree in Computer Science or a related field (or foreign equivalent)

- Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux

- Good understanding of React, Next.JS, Bootstrap, and Material UI

- Thorough understanding of modeling and scaling databases like Firestore, and SQL

- Expertise in developing micro-services based REST APIs and exposure to API Gateway (GraphQL a plus)

- Should be well-versed with collaboration tools like Git and Swagger

- Significant experience in developing high performance, distributed, and scalable applications with container deployment (Docker and Kubernetes)

- Comfortable working within GCP, AWS, Azure, or equivalent ecosystem

-Bonus point: Experience working with ML and recommendation systems

- Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in memory databases, Build tools like webpack.

- Preference will be given to the Immediate joiner

- Should be a team player, have a positive outlook towards challenges, and contribute to the growth of the team and company

Interview process:
1st Round - Techincal Assessment: a) Online Quiz b) Take Home Assignment
2nd Round - Joint video call discussion with Co-Founder and CTO

Oren is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

We are looking for a Product Engineer - Frontend Engineer to join our early stage startup with experience in building B2C products. 

If you have experience of working in product based companies (preferably startups), good to excellent coding skills in react js and typescript, have a keen eye for details in the UI, and are looking to build exciting things that children across the world will use - come talk to us!

What you get to do:

• Design and build advanced applications from scratch keeping scalability and performance in mind
• A good handle on both client and server architecture.
• Work on bug fixing and improving application performance.
• Comfortable in owning large scale products and continuously re-evaluating and innovating.

Who are we looking for:

• Bachelor's degree or equivalent in Computer Science
• 1+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in React JS, Typescript, HTML5, and CSS3
• Should be a quick learner and willing to go the extra mile in delivering the projects.
• Should be able to mentor junior folks whenever necessary.

• Spend most of your time developing brand new software in Python
• Build out a secure data replication infrastructure to replicate transactional data across a hierarchical system
• Build out APIs for supporting a fleet of 20k devices
• Build out a configurable data analytics and reporting framework
• Build out real time dashboards for getting a high level and deep dive view of the overall system
• Be responsible for independently designing and building out modules of the overall system
• Work with a team of smart peers and take ownership of the resulting system
• Push yourselves, create impact, learn and grow as an engineer