Chef De Partie

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities-

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

• Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

• Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

• Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

• Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Preferably in Defence and Aerospace Industry

Qualification

• MBA in Human Resources, Graduate in Science(Preferred)

Key Responsibilities:

Talent Acquisition

• Partner with hiring managers to understand manpower requirements and develop effective hiring strategies.

• Source candidates through job portals, LinkedIn, employee referrals, recruitment agencies, and social media.

• Screen resumes, conduct preliminary interviews, coordinate technical interviews, and manage candidate communication.

• Maintain recruitment dashboards, MIS reports, hiring metrics, and recruitment trackers.

• Build and maintain a talent pipeline for critical and niche positions.

• Coordinate internship programs, and apprenticeship initiatives.

HR Generalist

• Manage employee onboarding, induction, and joining formalities.

• Support probation confirmation, performance appraisal, and employee development initiatives.

• Coordinate employee engagement activities and welfare programs.

• Plan and coordinate skills development programs and team building activities.

• Proficient is handling HRMS software, MS Office

• Handle employee queries related to HR policies and procedures.

• Maintain employee records and ensure HR documentation compliance.

• Support HR audits and statutory compliance activities.

• Assist in implementing HR policies and process improvements.

• Coordinate exit formalities, full and final settlement documentation, and exit interviews.

• Work closely with payroll, administration, and business leaders to ensure smooth HR operations.

Role Overview 

We are seeking an enthusiastic Software Engineer (Full Stack) with 3- 5 years of experience to join our growing team in Noida. In this role, you will play a pivotal part in designing and developing innovative SaaS products, contributing across both backend and frontend stacks, and helping drive digital transformation in a traditionally paper-driven domain. 

This is a high-impact role where your work will directly influence the future of rare disease diagnostics in India and globally. 

Responsibilities 

• Contribute to all facets of software development and design 
• Break down complex problems into modular, scalable solutions 
• Write clean, efficient, well-commented code (Java, JavaScript, HTML, CSS) 
• Develop robust and scalable web applications using Java Spring Boot and Hibernate 
• Build and maintain RESTful APIs and integrate third-party services 
• Work with MySQL databases and write optimized SQL queries 
• Collaborate in Agile teams—participate in sprint planning, stand-ups, retrospectives 
• Perform bug fixes, troubleshoot technical issues, and ensure system stability 
• Design technical documentation and automated test suites 
• Stay updated with emerging technologies and tools relevant to the tech stack 
• Maintain a productive in-office work environment with essential infrastructure 

Requirements 

Experience 

• 3-5 years of hands-on software development 
• Experience working in Agile teams using tools like Azure DevOps or JIRA 

Technical Skills 

• Proficient in: Java, Spring Boot, Hibernate, MySQL, RESTful APIs 
• Strong front-end development using JavaScript, HTML, CSS 
• Solid understanding of Object-Oriented Design and common design patterns 
• Skilled in SQL and database interactions 
• Experience with token-based authentication and test-driven development 
• Familiarity with Git for version control 

Soft Skills 

• Strong analytical and troubleshooting abilities 
• Excellent communication and team collaboration skills 

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

📌 Knowledge of development technologies including HTML, JavaScript, JQuery, AJAX, and CSS.

📌 Knowledge of  Microsoft.NET/ C#, If not Ready to learn 

📌 Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.

📌 Internally motivated, able to work proficiently in a team environment.

📌 The candidate should be ready to learn multiple technologies.

·         Design content marketing strategies and set short-term goals.

·         Plan, handle and execute various digital channel ads and PPC campaigns for company websites

·         Handle team of executives to lead SEO, content, and design requirements of marketing campaigns

·         Handle both online and offline marketing: hands-on experience with digital media, including SEO , PPC, social media marketing, email, and affiliate channels.

·         Lead and manage whole lead generation initiative for B2B services campaign in international markets like USA, UK, Australia and Europe.

·         Use and manage different tools required to manage, control and report progress of marketing initiatives and campaigns

·         Conceptualize, design and execute various marketing campaigns from time to time to generate high quality qualifies leads for company

·         Accomplished at leveraging full value from marketing automation processes and tools.

·         4+ years of hands-on marketing experience in a B2B role.

·         Excellent understanding of B2B services marketing.

·         Knowledge of Demand Generation tactics and Lead Conversion principles.

·         Ability to create value propositions that communicate clearly to targeted audiences.

• Extensive experience in creating audience segments and developing marketing campaigns that deliver a targeted message and create affinity with brands.

·         Demonstrated ability to manage the budgeting process and use of analytical skills.

·         Proven track record in delivering marketing campaigns that drive sales growth.

·         An understanding of agile marketing, to identify and focus on high-value projects and then continuously and incrementally improve the results over time.

·         Excellent English written and verbal communication skills.

·         B2B Services Marketing

·         Marketing Campaigns

·         Demand Generation

·         Lead Conversion

·         Content Creation

·         Sales process understanding

·         SEO

·         PPC

• Ensure all tech projects are delivered on time and are profitable
• Work with Account Managers to understand project requirements
• Analyse, plan and develop requirements and standards in reference to the projects
• Assign and oversee the daily tasks of technical team while ensuring each person on the team is actively working toward established milestones
• Hold daily technical team meetings to determine progress and address any questions or challenges regarding projects
• Hold regular retrospectives to identify the positives and negatives of a project, and establish what the tech team can take forward from this
• Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
• Establish and implement training processes and strategies for the technical team with support from the L&D team and CTO
• Be part of the recruitment and training of exceptional employees to fulfil posted positions within the tech team
• Update and maintain all production technologies ensuring proper maintenance and installation

Qualifications 

• A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
• Strong credentials in software development and troubleshooting
• Demonstrated understanding of the software development lifecycle and Project Management processes, strategies and methods
• Experience in mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting teamwork 
• Experience in applying analytical thinking and problem-solving skills for project management
• Ability to predict challenges and seek to proactively head-off obstacles
• Professional Project Management Certification is an added advantage

As a PM Tech, you will work closely with:

• CTO
• Development team
• Account Managers

My Digital Shelf is an expanding and highly entrepreneurial start-up research and production company producing B2B conferences for the global Digital Retail and Consumer goods industry

The role of the Marketing Manager will be to perform general duties to support event planners, project managers and the Global Event team

• Social media daily management - primariliy linkedin and Twitter 
• Digital marketing - SEO, PPC advertising and more 
• Website content develpoment and management
• Copy writing for press releases, website and ad-hoc pieces
• Market research including competitot analysis and performance improvement 
• Liaising with external media agencies and association for advertising campaigns and barter agreements/partnership opportunities 
• Liaising with suppliers including printers, design agencies and publications
• Reporting directly to the Director and planning the event calendar with them
• Ad hoc support to team including assisting with events management and promotional activity
• Maintain production schedules for event materials/collateral
  Work on event follow-up and Event Metrics and Analysis

Candidate requirements:

• Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar
• Fluent in written and spoken English
• Ability to work under pressure and meet demanding deadlines
• Confident and mature approach, reflective of the profile of the position and organisation

• Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude
• Ability to multitask, prioritise and be flexible is essential
• Works well as part of fast-paced team, prioritising effectively and managing workload
• Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook)
• Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels
• Excellent organisational, analytical and administrative skills, meticulous attention to detail
• Flexible in approach and able to amend hours as required to suit business needs
• Able to work with confidential material and sensitive information with absolute discretion