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Chat / Voice support - Mohali
Chat / Voice support - Mohali
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Chat / Voice support - Mohali

Agency job
0.5 - 1 yrs
₹2.4L - ₹3.4L / yr
Mohali
Skills
chat
Customer Support

Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)

Location: Mohali

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

About the Role

We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.

Key Responsibilities

  • Handle customer queries through chat and support channels.
  • Provide accurate and timely resolutions to customer concerns.
  • Maintain high-quality customer interactions and service standards.
  • Follow process guidelines and meet productivity targets.
  • Ensure customer satisfaction through effective communication and problem-solving.

Eligibility Criteria

  • Minimum qualification: 12th Pass or Graduate
  • Freshers and candidates with 6+ months of customer service experience can apply.
  • Good English communication skills are required.
  • Ability to work in rotational shifts and rotational week-offs.
  • Immediate joiners preferred.

Skills Required

  • Strong written communication skills.
  • Customer-centric approach and problem-solving ability.
  • Typing speed of 25 WPM with 90% accuracy.
  • Basic computer proficiency.
  • Ability to work in a fast-paced environment.

Compensation

Flipkart Minutes Process

  • CTC up to ₹20,000 per month
  • Approx. ₹16,400 in-hand salary

Uber Eats Process (International Non-Voice)

  • CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
  • Total CTC up to ₹28,000 per month
  • Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
  • After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance

Work Schedule

  • 5–6 days working (depending on process)
  • Rotational shifts and rotational week-offs
  • Day, evening, and rotational shifts
  • No cab facility
  • No leaves during the initial 3 months (Uber Eats process)

Assessment Requirements

  • Versant Score: 3 or above
  • Typing Test: 25 WPM with 90% accuracy
  • AMCAT Assessment (Flipkart Minutes process)

Selection Process

  1. HR Screening / HR Round
  2. Assessment Round
  • Versant Test
  • Typing Test
  • Chat Simulation / Written Assessment
  1. Operations / Manager Round
  2. Offer & Joining

Location: Mohali

Mode: Work From Office

Joining: Immediate Joiners Preferred

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About Confidential

Founded :
2010
Type :
Products & Services
Size
Stage :
Bootstrapped

About

We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We're driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.
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