
Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)
Location: Mohali
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
About the Role
We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.
Key Responsibilities
- Handle customer queries through chat and support channels.
- Provide accurate and timely resolutions to customer concerns.
- Maintain high-quality customer interactions and service standards.
- Follow process guidelines and meet productivity targets.
- Ensure customer satisfaction through effective communication and problem-solving.
Eligibility Criteria
- Minimum qualification: 12th Pass or Graduate
- Freshers and candidates with 6+ months of customer service experience can apply.
- Good English communication skills are required.
- Ability to work in rotational shifts and rotational week-offs.
- Immediate joiners preferred.
Skills Required
- Strong written communication skills.
- Customer-centric approach and problem-solving ability.
- Typing speed of 25 WPM with 90% accuracy.
- Basic computer proficiency.
- Ability to work in a fast-paced environment.
Compensation
Flipkart Minutes Process
- CTC up to ₹20,000 per month
- Approx. ₹16,400 in-hand salary
Uber Eats Process (International Non-Voice)
- CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
- Total CTC up to ₹28,000 per month
- Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
- After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance
Work Schedule
- 5–6 days working (depending on process)
- Rotational shifts and rotational week-offs
- Day, evening, and rotational shifts
- No cab facility
- No leaves during the initial 3 months (Uber Eats process)
Assessment Requirements
- Versant Score: 3 or above
- Typing Test: 25 WPM with 90% accuracy
- AMCAT Assessment (Flipkart Minutes process)
Selection Process
- HR Screening / HR Round
- Assessment Round
- Versant Test
- Typing Test
- Chat Simulation / Written Assessment
- Operations / Manager Round
- Offer & Joining
Location: Mohali
Mode: Work From Office
Joining: Immediate Joiners Preferred

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