Confidential
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Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)
Location: Mohali
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
About the Role
We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.
Key Responsibilities
- Handle customer queries through chat and support channels.
- Provide accurate and timely resolutions to customer concerns.
- Maintain high-quality customer interactions and service standards.
- Follow process guidelines and meet productivity targets.
- Ensure customer satisfaction through effective communication and problem-solving.
Eligibility Criteria
- Minimum qualification: 12th Pass or Graduate
- Freshers and candidates with 6+ months of customer service experience can apply.
- Good English communication skills are required.
- Ability to work in rotational shifts and rotational week-offs.
- Immediate joiners preferred.
Skills Required
- Strong written communication skills.
- Customer-centric approach and problem-solving ability.
- Typing speed of 25 WPM with 90% accuracy.
- Basic computer proficiency.
- Ability to work in a fast-paced environment.
Compensation
Flipkart Minutes Process
- CTC up to ₹20,000 per month
- Approx. ₹16,400 in-hand salary
Uber Eats Process (International Non-Voice)
- CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
- Total CTC up to ₹28,000 per month
- Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
- After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance
Work Schedule
- 5–6 days working (depending on process)
- Rotational shifts and rotational week-offs
- Day, evening, and rotational shifts
- No cab facility
- No leaves during the initial 3 months (Uber Eats process)
Assessment Requirements
- Versant Score: 3 or above
- Typing Test: 25 WPM with 90% accuracy
- AMCAT Assessment (Flipkart Minutes process)
Selection Process
- HR Screening / HR Round
- Assessment Round
- Versant Test
- Typing Test
- Chat Simulation / Written Assessment
- Operations / Manager Round
- Offer & Joining
Location: Mohali
Mode: Work From Office
Joining: Immediate Joiners Preferred
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Java
Spring Boot
NodeJS (Node.js)Job Title: Senior Software Developer – Agentic AI / Backend
Location: Bangalore (Work from Office)
Experience: 5–8 Years
About the Role
We are looking for a highly skilled Software Developer to build next-generation agentic AI systems that automate and enhance customer support experiences. The role involves designing intelligent systems that can reason, retrieve knowledge, and perform automated actions by integrating with enterprise services and APIs.
Key Responsibilities
- Design and develop backend services using Node.js/TypeScript and Java (Spring Boot).
- Build scalable microservices and REST APIs that integrate with internal systems.
- Develop LLM-powered workflows, including RAG (Retrieval Augmented Generation) and AI agent capabilities.
- Implement workflow orchestration, session/context management, and automation logic.
- Integrate services with databases, APIs, and enterprise systems.
- Ensure scalability, security, monitoring, and reliability of production systems.
- Collaborate with cross-functional teams including Product, Data, and Engineering.
Required Skills
- 5–8 years of backend development experience.
- Strong experience with Node.js/TypeScript and Java (Spring / Spring Boot).
- Experience building microservices, APIs, and distributed systems.
- Hands-on exposure to Generative AI, LLMs, or RAG-based systems.
- Good understanding of SQL/NoSQL databases.
- Familiarity with Docker, Kubernetes, CI/CD pipelines, and Git.
- Strong problem-solving and collaboration skills.
Preferred Skills
- Experience with LangChain, OpenAI APIs, or similar LLM platforms.
- Exposure to AI agent architectures or automation frameworks.
- Knowledge of vector databases, embeddings, and semantic search.
- Experience working in large-scale production systems.
- Notice Period: Immediate to 30 days preferred.
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About the company
Passionate about education?
CK-12 is on the lookout for talented, creative, and dedicated people to join our mission to provide great education to students around the world. We are looking for candidates to join our office at Bangalore.
We have a strong education platform that has served over 200 Million users, have got over 1.45 Billion questions answered and have got more than 285 thousand customised Flexbooks. We have embarked on exciting journey to build AI-powered student tutor and Teacher Assistant to build next generation of learning platform.
About CK-12 Foundation
CK-12’s mission is to provide free access to open-source content and technology tools that empower students as well as teachers to enhance and experiment with different learning styles, resources, levels of competence, and circumstances.
To achieve this noble and ambitious vision, we at CK-12 are challenging traditional model of education to transform it dramatically. Technology has opened up lots of opportunities to revolutionize education for the benefit of students, teachers and parents.
We have chosen to be non-profit so that we can effectively realize our mission and so that we can do the right thing! It also provides us the ability to experiment big and bold ideas. CK-12 is backed by Vinod Khosla, a renowned technology venture capitalist.
At CK-12, you’ll experience the benefits of working in a dynamic, entrepreneurial, innovative and non bureaucratic environment where you will get a lot of cool things done than you ever imagined! We are a small group of passionate folks who are determined to disrupt the current form of education. We came together from companies such as Apple, eBay, Amazon, McGraw-Hill, and startups.
Technology is key to scale education and we deeply believe in it. Come develop great solutions on our cloud based (AWS) and AI-first platform delivering rich and interactive content.
Does our mission, people and technologies excite you? If the answer is YES! and you are a great technologist who will challenge status-quo (no order takers please!) by innovating, please come join us! Together, we will change the world!
Check out how CK-12 is making an impact in teaching and learning - https://www.ck12info.org/about/testimonials/
Flexi, our AI-powered Student Tutor - https://www.ck12.org/pages/student-tutor/
AI-powered Teacher Assistant - https://www.ck12.org/pages/teacher-assistant/
Benefits: Medical and Accident Insurance, Free food orders for lunch.
Location: https://goo.gl/maps/NkA2Hr8JhtE3raWr5
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