Social Media Executive

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Tasks and Responsibilities:

• Detailed technical analysis and specifications;

• Technical artifacts for new releases and automated tests as appropriate;

• Participation in meetings with the project team;

• Inputs to team lead for monthly activity and status reports of the team;

Profile:

• Bachelor or Master degree;

• +5 years of professional experience in software development;

• +3 years of hands-on Java or Node.js/Typescript development experience;

• Knowledge of JSF, Angular or Wicket;

• Knowledge of Docker, Solr/Elastic and/or Amazon Web Services (lambda, dynamodb, IAC, cognito, SNS, SQS, step-functions, cloud watch, log group, https codes used in REST api) is an advantage;

• Fluent in English

Node.js Developer Responsibilities:

• Node.js backend development experience and Vue js frontend development experience.
• Must have knowledge of Node, Feathersjs, Vue, Vuetify, Vuex, Nuxt, Mapbox, THREE.js
• Connecting to and working with databases.(MongoDb)
• Good Experience with RESTful API.
• Good Experience with Javascript, ExpressJs
• Develop code based on the requirements individually.
• Solve complex performance problems and architectural challenges.

About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.

Responsibilities:

• Work with stakeholders throughout the organisation and across entities to identify opportunities for leveraging internal and external data to drive business impact
• Mine and analyze data to improve and optimise performance, capture meaningful insights and turn them into business advantages
• Assess the effectiveness and accuracy of new data sources and data gathering techniques
• Develop custom data models and algorithms to apply to data sets
• Use predictive modeling to predict outcomes and identify key drivers
• Coordinate with different functional teams to implement models and monitor outcomes
• Develop processes and tools to monitor and analyze model performance and data accuracy

Requirements:

• Experience in solving business problem using descriptive analytics, statistical modelling / machine learning
• 2+ years of strong working knowledge of SQL language
• Experience with visualization tools e. g., Tableau, Power BI
• Working knowledge on handling analytical projects end to end using industry standard tools (e. g., R, Python)
• Strong presentation and communication skills
• Experience in education sector is a plus
• Fluency in English

• Point of Contact for Team Leads
• Point of Contact for Application team if any risk/issue is seen in the platform.
• Help Application team in case of test/data required.
• Engages the External Telephone network providers if required.
• Extensive knowledge of Microsoft Unified Communications product portfolio such as MS Teams / Skype for Business / Lync 2013.
• Good Understanding of Microsoft Teams/Skype for Business Architecture.
• Migration experience from Skype for Business to MS Teams along with Direct Routing.
• Hands-on troubleshooting experience on Microsoft UC products and deep expertise in AudioCodes & Ribbon SBC’s.
• Good knowledge of VOIP protocols such as ICE, H.323, SIP, and Silk including troubleshooting
• Experience in configuring and troubleshooting Session Border Controller.
• Knowledge of concepts such as CAC (Call-admission-Control), Emergency Calling, Auto Attendant, Call queue, Call quality Dashboards, Media Bypass.
• Understanding of Microsoft Phone system infrastructure and its elements.
• Good Understanding of Microsoft Teams PowerShell commands & Scripting.
• Support the operation of Microsoft voice network services and perform voice-related MACDs
• Basic Understanding of AudioCodes IP Phones.
• Basic Understanding of Network concepts such as TCP/IP, UDP, Subnetting.
• Knowledge of O365 & Azure is a plus.

FORMAL EDUCATION AND TRAINING

• Degree in engineering or related qualification
• 5-10 years of practical experience in a similar role is a must
• AudioCodes Certified Associate (ACA) certification is a big plus.
• MS-700, 70-333, 70-334 Microsoft Certifications is a plus

KEY COMPETENCIES AND REQUIREMENTS

• A self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• Flexible approach to working hours (UK and US hours)
• Ability to work effectively under pressure.
• Excellent communication skills at all levels
• Good organizational and time management skills