Catalogue Specialist

Key Responsibilities:

• On-Page SEO Optimization: Optimize website content, structure, and technical elements (meta tags, headers, alt text, internal linking) to improve search rankings and user experience.
• Keyword Research: Conduct in-depth keyword research to identify high-value search terms and opportunities to target for each client’s SEO strategy.
• Content Strategy & Optimization: Collaborate with the content team to ensure content is optimized for target keywords and search intent to drive organic traffic and improve rankings.
• Technical SEO: Assist in the technical SEO audit process, identifying issues such as site speed, mobile-friendliness, broken links, and crawl errors, and collaborating with the technical team to resolve them.
• Link Building & Off-Page SEO: Develop and implement effective link-building strategies to increase domain authority and improve rankings. Identify potential partnerships, guest post opportunities, and quality backlinks.
• Analytics & Reporting: Monitor, track, and analyze key SEO metrics (traffic, rankings, conversions, etc.) using tools like Google Analytics, Google Search Console, SEMrush, or Ahrefs. Create and present detailed reports to clients and internal teams.
• Competitor Analysis: Conduct regular competitor research to identify SEO trends, strategies, and opportunities that can be leveraged to stay ahead of the competition.
• SEO Trends & Best Practices: Stay up-to-date with the latest SEO trends, algorithm updates, and industry best practices to ensure strategies remain competitive and effective.
• Collaboration: Work closely with other teams such as content, design, and development to ensure cohesive and effective SEO strategies across all client projects.

Skills & Qualifications:

• Experience: Minimum of 1-2 years of hands-on experience in SEO, preferably in an agency or digital marketing environment.
• Technical Skills: Familiarity with SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and other keyword research and analytics tools.
• Knowledge of SEO Practices: Solid understanding of on-page and off-page SEO, link-building strategies, technical SEO, and how search engines work.
• Analytical Skills: Strong ability to analyze data, derive insights, and make informed decisions to improve SEO performance.
• Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with teams and explain SEO concepts to clients.
• Attention to Detail: Strong attention to detail, particularly when reviewing web content, identifying issues, and implementing strategies for optimization.
• Education: A degree in Marketing, Communications, IT, or a related field is preferred, but not required.

🌐 About Us:

Exotica IT Solutions is at the forefront of digital transformation — delivering cutting-edge solutions in AI, automation, and custom software development.

Join Exotica IT Solutions and lead our marketplace-driven growth journey!

🔹 What You’ll Do:

✅ Lead and scale our IT sales strategy on Upwork & similar platforms

✅ Drive high-quality lead generation and conversions

✅ Create compelling proposals, pitch decks & RFP responses

✅ Build and manage a high-performing sales & Upwork specialist team

✅ Strengthen client relationships and boost long-term retention

✅ Optimize our Upwork presence to increase win rates and visibility

✅ Report actionable insights to leadership on key sales metrics

🔹 What We’re Looking For:

✔️ 5+ years in B2B/B2C IT services sales

✔️ 6+ years of hands-on experience with Upwork or similar platforms

✔️ Strong leadership, communication, and technical understanding

✔️ Proven ability to hit revenue targets and grow accounts

✔️ Flexible to engage across time zones.

👉 Ready to take the lead? Apply now or DM us for more details.

🌐 www.exoticaitsolutions.com

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Basic Qualifications:

• 3+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking

Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

Job Responsibilities

• Manage, coordinate and arrange senior executives travel and travel-related activities, including hotel booking, transportation, and meal coordination
• Acting as the point of contact among executives, employees, clients and other external partners
• Manage correspondence flow in a timely and accurate manner
• Manage the MDs calendar and set up meetings
• Format information for internal and external communication memos, emails, presentations, reports
• Help prepare for meetings and accurately record the minutes from meetings.
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system
• Maintain professionalism and strict confidentiality with all maters pertaining to the Company and all the senior executives.

Skills and Qualifications

• 4 - 8 years experience in a similar role reporting directly to upper management
• Excellent written and verbal communication skills
• Strong time-management skills and the ability to organize and coordinate multiple projects at once
• Proficiency in Microsoft Office, Virtual meeting platforms (Zoom, Google Meet etc) with an aptitude to learn new software and systems
• Familiar with international travel arrangements
• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
• Ability to maintain company confidences

Only Male Cadidate 

Must have Experience in HR field 

• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of https://www.simplilearn.com/tutorials/java-tutorial/oops-interview-questions" target="_blank">Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries 
• Knowhow of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, AWT according to project requirements
• Ability to write clean, readable Java code
• Basic knowhow of class loading mechanism in Java
• Experience in handling external and embedded databases
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of https://www.simplilearn.com/jvm-and-the-implications-of-sandbox-model-rar41-article" target="_blank">JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests 
• In-depth knowledge of code versioning tools, for instance, Git
• Understanding of building tools like Ant, Maven, Gradle, etc
• Expertise in continuous integration