Project Manager

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

We are looking for hands on, smart thinking Applications developer to join our fast-growing team of talented professionals. You will have the opportunity to work on large enterprise solutions and deliver solutions that deliver business performance for our customers.

WORK YOU’LL DO

• Design and develop microservices/APIs using either Java/Spring boot, ISTIO, Kubernetes, Docker, CI / CD Pipelines
• You would scale micro services using Kafka or similar messaging systems.
• Collaborate with clients, architects, and application architectures to understand the operational objectives and purpose of the future system integration.
• Understand the points of integration between the different systems and highlight the potential risks associated with the delivery of solutions
• Collaborate with Functional Designers and Developers in order to find best solutions
• Produce detailed functional and technical specifications.
• Assist in producing solutions with threat assessments and associated security awareness.
•  

WHAT WE ARE LOOKING FOR

• 5- 8 years of hands-on experience designing and developing microservices using either Java/Spring Boot
• 3-5 years of experience with system integration
• Minimum of 3 years of relevant experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger
• Experience developing within agile methodology using CI/CD pipeline
• Experienced in 3-tier, n-tier, cloud computing, microservices architectures and SOA.
• Good knowledge of integration architectures
• Experience supporting and/or implementing complex integration projects
• Excellent client management skills
• Experience with Data modelling would be an asset

QUALIFICATIONS

• Experience of working in an Agile Environment
• Ability to drive design from Stories and Requirements
• Adept at UML, Design Patterns, Reusable Services Development,
• Knowledge on Scaling Microservices

Role: SDET III

Location: Pune

Department: Engineering

About Us:

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.

Ola’s core mobility offering in India is supplemented by its electric-vehicle arm, Ola Electric; India’s largest fleet management business, Ola Fleet Technologies and Ola Skilling, that aims to enable millions of livelihood opportunities for India's youth. With its acquisition of Ridlr, India’s leading public transportation app and investment in Vogo, a dockless scooter sharing solution, Ola is looking to build mobility for the next billion Indians. Ola also extends its consumer offerings like micro-insurance and credit led payments through Ola Financial Services and a range of owned food brands through India’s largest network of kitchens under its Food business. 

Ola was founded in 2011 by Bhavish Aggarwal and Ankit Bhati with a mission to build mobility for a billion people. For more details, visit https://mailtrack.io/trace/link/9cf02745c1ccbb168313fd6de6e15ec819c3fd1d?url=http%3A%2F%2Fwww.olacabs.com%2Fmedia&;userId=2857940&signature=1ee2b69749ed1642">www.olacabs.com/media.

Roles and Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured functional, system, and regression test plans and test cases.
• You will understand the requirements and would write automation tests for integration, load, and performance.
• Estimate, prioritize, plan and coordinate testing activities.
• Write and Implement Tests using Selenium and Java.
• Write and Implement Load and performance tests.
• Design, develop and troubleshoot automated test scripts to validate the technical and functional integrity of web and mobile-based application components, backend API, and reports.
• Collect, analyze and interpret test metrics.
• Summarize test data and report findings.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements. 
• Monitor debugging process results.

Critical Functional Skills

• Exposure to best practices in SQA and software development, including code reviews, debugging, troubleshooting and CI processes
• Strong knowledge of Rest-Assured/API testing, Selenium and Appium/Robotium.
• Hands-on experience in performance tools.
• Strong in Core Java fundamentals and Object-Oriented Programming concepts
• Proven work experience in software quality assurance.
• Strong knowledge of software QA methodologies, tools and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with both white box and black-box testing.
• Hands-on experience with functional and non-functional testing.
• Experience working in an Agile/Scrum development process.
• Excellent communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences, both technical and non-technical

Experience Required

• 6+ years of experience in QA
• QA experience across multiple projects.

Minimum Qualifications Required
BS/MS degree in Computer Science, Engineering or a related subject.

LogiNext is looking for a target oriented and enthusiastic technology recruiter who has a successful record in closing the perfect candidate for a job role. With an eye for the right talent, you will be a part of the end-to-end recruitment cycle driving hiring results and closures. 

You have experience in technology recruitment with a proven track record in a SaaS product company. You are a master in analysing the appropriate skills, building a strong recruitment pipeline and bringing them to closure.

Responsibilities   

• Handle end to end recruitment cycle for the open positions 
• Coordinate with the hiring managers to understand the skill-set required, create a job description, develop a recruitment plan and execute it
• Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
• Coordinate with hiring managers to schedule telephonic and face-to-face interviews and follow up with the candidates
• Negotiate with the candidates on salaries and perks offered
• Create a pipeline of active candidates qualified for further interview rounds for the open positions and construct of strong network of passive candidates
• Represent LogiNext strongly to generate a genuine interest in the candidates and provide them complete and inspiring details of the position
• Log and record each-and-every outreach made, in the ATS and generate regular activity reports 

Requirements

• Bachelor’s or Master’s Degree in HR, Business Management, Statistics or related field
• 4 to 6 years of experience in technology recruitment with high success ratio
• Possessing good understanding of recruitment cycle in a product organization
• Good knowledge of enterprise technologies and SaaS market
• Experience in negotiating with recruitment and staffing agencies while handling the internal recruitment activity
• Good screening skills along with strong judgement on the behavioral skills to evaluate the candidate’s technical fitment and alignment with LogiNext’s cultural values
• Ability to take ownership, understand the requirements of positions and prosper in a fast-paced recruitment environment
• Extensive working knowledge of developing relationships with candidates and keeping them interested in LogiNext along with ability to generate leads to find the best of the candidates
• Excellent verbal and written communication skills and time management skills are essential
• Ability to manage and handle multiple requirements at a time efficiently
• Regularly keep oneself posted with the latest technologies

Role- Sr. Engineer Networking-(Post Sales- Implementation Team)

The purpose of the role is to implement and manage different Networking Project implementation for  22by7 customers. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents and submitting to customers.

Key Responsibilities:

Project Implementation as per SoW

Interact with client Project Manager and managing the implementation activities for the client

Troubleshooting L1/L2/L3 tickets and submitting the RCA.

      Responsible for documentation and reporting

Presenting the appropriate solutions at customer meetings.

Keeping well informed of general technical developments, company products and services.

Maintaining accurate, up to date reporting using the company systems and providing reporting where required.

Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, collaborate with other colleagues and sharing unique knowledge with the rest of the company. 

Maintaining a positive and healthy attitude that contributes directly to the working environment of the sales team and the Company.

Perform all other role-related tasks as assigned.

Key Requirements: 

3 to 5 years of  experience, out of which recent 3 years minimum on handson implementation of Aruba switches and wi-fi solutions

Mandatory Hands on experience on technologies (Routing, Switching, Wi fi)

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).. IP addressing & sub netting, Routing Concepts (OSPF, BGP), VLSM/CIDR

In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

Good working knowledge of Application layer protocols and functions such as FTP, DHCP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.

Implementation scenarios, configuration and troubleshooting of network related issues.

Key Skills:

Routers, Switches, Wi-Fi (Primary Skill- Aruba Switches, Aruba Central, Aruba IAP, Mobility Controller, Mobility Master, Aruba Airwave, Aruba CPPM etc)

Secondary Product suite- Cisco or Ruckus

It will be added advantage if the candidate has a combination of skills in Aruba and network security like Palo Alto etc.

Education- Open

Diploma- Any Diploma

UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Electrical, Electronics/Telecommunication, Diploma - Any Specialization

PG: Any Postgraduate - Any Specialization (Post Graduation Not mandatory)

 CTC- As per the market standard

JOB SKILLS:

Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.

Solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.

Deadline driven with the ability to complete tasks independently with a strong sense of ownership.

Ability to correlate the impact of design on Digital Marketing & Sales.

Always thinking about multiple iterations & variations for testing which design works better for users.

Experience in Graphic Design software - Adobe Photoshop, InDesign, Illustrator, Sketch, Corel draw, etc.

Experience in Video Editing

software

knowledge of UI/UX.