SDET

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

● Lead User Stories and guide senior/software engineers in the development process

● Understand architectural principles, and design patterns, and implement them from architectural artifacts.

● Collaborate with product managers, designers, and other stakeholders to develop and implement project plans.

● Lead the development of software solutions using Microsoft Technologies, including .NET, C#, SQL Server, Azure, and other related technologies.

● Ensure the use of best practices and processes in software development, including code reviews, automated testing, and continuous integration/continuous deployment (CI/CD).

● Provide technical guidance and mentorship to team members, and work with them to resolve technical issues and challenges.

● Work with other Engineering Managers and senior leaders to define and implement engineering best practices and processes across the organization.

● Keep up to date with industry trends and emerging technologies and evaluate their potential impact on the organization's development practices.

Must-Have Skills:

● B.E/B.Tech in computer science

● 12 to 15 years of experience in software development, with a focus on Microsoft Technologies.

● 3+ years of experience in managing teams of software developers and leading software development projects.

● Understanding of Frontend Technologies: Angular 14+

● Strong technical skills in .NET, C#, SQL Server, Azure/AWS, and related technologies.

● Understanding of Design patterns and various Architecture patterns like Domain Driven Design/Microservices.

● Strong leadership and management skills, with a proven record of accomplishment in delivering high-quality software solutions on time, with high quality and within defined KPIs.

● Good understanding of Agile software development methodologies

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

Description:

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

About the role :

This is a senior staff backend engineer role in the engineering team that designs, implements and maintains our state of the art product IllusionBLACK. The team is responsible for designing and implementing secure, highly performant and maintainable product.

Responsibilities:

• Architect, develop and maintain high performance, fault tolerant and scalable cloud hosted service using NodeJS
• End to end responsibility to continuously create and monitor the services you build
• Help design reusable and clean API's for our frontend React app
• Guide team members with handling complex issues
• You will also be responsible for database schema design and development of migration scripts
• Experiment with new technologies and ideas and help shape our stack and processes

Requirement:

• 10+ years professional SW development experience
• All our production applications are built with either Typescript or Python. You must have a strong understanding of NodeJS express apps written in Typescript and ES6
• Must have good experience with Python
• Solid experience with databases is a must. We use and love Postgres here at Smokescreen
• You should be able to design a complex database SQL schema normalized to 3NF on the back of a napkin at 3am in the morning
• Deep understanding and working knowledge of Redis cache
• Experience with Solr or Elasticsearch is a must. We use Solr for our event analytics exclusively
• Experience with AWS, Azure or GCP is a plus. We have a large distributed application running on AWS
• Experience with Docker/Swarm is a plus
• Experience in some stream processing platforms like Kafka/Redis stream is a plus

Requirement::

• Must Have worked with Flutter / Android Application development.

• Excellent ability to develop & understand algorithms

• Excellent verbal & written communication.

• Strong knowledge in Restful web services. Experience in interacting with web services from the Flutter mobile platform

• Experience with Offline Storage, Threading, And Performance Tuning

• Strong knowledge in Push Notifications

• Analytical, Problem Solving and Decision Making Skills.

• Should have knowledge on client requirements analysis.

Website - https://praxinfo.com/">https://praxinfo.com/