
ServiceNow Analyst
at We are hiring on behalf of a globally renowned executive sea
Job Title: ServiceNow Analyst – CMDB and Discovery Specialist
Location: Gurgaon, Hybrid
Experience Required: 5+ Years
Job Type: [Full Time]
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.
This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.
The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).
Responsibilities:
CMDB Management:
- Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
- Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
- Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
- Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
- Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
- Strong hands-on experience in optimizing discovery, tailoring patterns and development.
- Validating discovery results and troubleshooting as required.
- Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
- Define, create, and manage Service Mapping infrastructure, including patterns.
- Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
- Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.
General/Admin:
- Assist with tasks related to implementing the ServiceNow application.
- Document procedures for the discovery, configuration management functions.
- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
- Over 5+ years of working experience in ServiceNow
- 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
- Solid understanding of Configuration Management practices and principles
- Experience implementing ServiceNow Service Mapping
- ITIL foundations certification preferred
- Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
- Effectively working under accelerated deadlines and working independently to complete objectives
- Experience working in a team-oriented, collaborative environment with good interpersonal skill
- Ability to translate business requirements into technical specifications and design
- Self-starter, positive attitude, and ability to problem-solve under minimal supervision
- Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
- Ability to manage multiple simultaneous tasks within an open and interactive environment

Similar jobs

About the Role:
We are seeking an experienced Tech Lead with 8+ years of hands-on experience in backend development using .NET or Java. The ideal candidate will have strong leadership capabilities, the ability to mentor a team, and a solid technical foundation to deliver scalable and maintainable backend systems. Prior experience in the healthcare domain is a plus.
Key Responsibilities:
- Lead a team of backend developers to deliver product and project-based solutions.
- Oversee the development and implementation of backend services and APIs.
- Collaborate with cross-functional teams including frontend, QA, DevOps, and Product.
- Perform code reviews and enforce best practices in coding and design.
- Ensure performance, quality, and responsiveness of backend applications.
- Participate in sprint planning, estimations, and retrospectives.
- Troubleshoot, analyze, and optimize application performance.
Required Skills:
- 8+ years of backend development experience in .NET or Java.
- Proven experience as a Tech Lead managing development teams.
- Strong understanding of REST APIs, microservices, and software design patterns.
- Familiarity with SQL and NoSQL databases.
- Good knowledge of Agile/Scrum methodologies.
Preferred Skills:
- Experience in the healthcare domain.
- Exposure to frontend frameworks like Angular or React.
- Understanding of cloud platforms such as Azure/AWS/GCP.
- CI/CD and DevOps practices.
What We Offer:
- Collaborative and value-driven culture.
- Projects with real-world impact in critical domains.
- Flexibility and autonomy in work.
- Continuous learning and growth opportunities.
Responsibilities
- Excellent communication skills
- Develop growth strategies and plans
- Proven work experience in business development or sales
- Able to understand client's requirements & provide solutions accordingly
- Eager to learn new things about sales & sales channels
- Research and analyze sales options
- Build and maintain professional networks
- Fast learner and quick thinker
- Cold call to arrange meetings with potential customers to prospect for new business
- Ability to work independently and as a part of team
- Daily planning & reporting to a senior.
Qrata is a talent startup that partners with fast moving digital companies globally to scale their teams. Since 2016, we have served over 100 funded startups ( top brands, some unicorns too!) hire teams in the spaces of engineering, growth, design and product. Our mission is to be the top curated talent marketplace while fostering a collaborative, diverse, and inclusive workplace.
About the role: Qrata is looking to hire a recruiter who should be an experienced, motivated that can help source and hire for top funded companies globally. Ideal candidate is a high- energy, strong communicator with a knack for engaging experienced professionals.
Responsibilities:
• Responsible for End to End Recruitment (Sourcing, screening of profiles, scheduling of interviews).
• Responsible for understanding and analyzing the requirements in different technical
skill set categories.
• Creative sourcing methods like Linked-In, internal database, referrals, head-hunting,
networking.
• Take steps to ensure positive candidate experience
• Willing to take challenges in Recruitment & closing the demands on time.
Candidate requirements:
• The ideal candidate should have zeal to grow in technical Recruitment world.
• Must have IT recruitment/Non IT hiring experience and expertise in Screening,
shortlisting, negotiation and coordinating with the Recruitment process.
• Experience in working on Job Portals is mandatory
• Experience in full-cycle Recruiting, Sourcing
• Proficient in the use of social media and job boards
• Aggressive and talented professionals with excellent communication skills.
• Well-organized & capable of managing Quality and Volumes of open positions

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Delivering efficient and effective corporate governance and secretariat support and advice
- Advising and keeping the management informed about their legal responsibilities
- Maintaining statutory registers and other records as per relevant legal Act(s)
- Drafting and vetting of various legal documents and agreements for the company
- Being responsible for all regulatory compliances of the company
- Convening various meetings as per procedure in law
- Keeping up to date with any regulatory or statutory policies and changes that might affect the organization
- Planning and coordinating internal audits
- Handling corporate filing and managing the processes and procedures related to the same
- Preparing various reports of the company by ensuring compliance of relevant rules, laws and regulations
- Working closely with various key stakeholders and acting as a point of coordination for matters related to corporate governance
- Improving processes related to corporate governance and secretariat by identifying and working on opportunities to improve coordination and communication
What you need to have:
- Qualified Company Secretary with relevant work experience of 3 – 5 years
- Previous experience of practical corporate compliances and also proven ability to handle independently corporate compliance of listed Company according to Listing Regulations.
- Must be active in understanding various amendments.
- Excellent knowledge Company/SEBI Law. In-depth knowledge of the industry standards and regulations.
- Proficiency in MS Office Suite. Excellent communication, coordination and analytical skills.
- Outstanding and vigilant planning and implementing abilities

products.
System impact analysis, design, local code development, Unit Test, application/installation of application
product patches/core package, support for system integration test/user acceptance test, and implementation
support.
Produce required SDLC(System Development Life Cycle) artefacts, including specification documents, layouts,
diagrams and manuals.
System environment support and maintenance in production environment and test environment.
BAU support for branches such as trouble shooting and QA.
Collaborate with partners across IT and business groups.

