ServiceNow Analyst at We are hiring on behalf of a globally renowned executive sea · Gurugram · 5 - 10 years · ₹15L - ₹25L / yr · Posted 22 Jul 2025
ServiceNow Analyst
at We are hiring on behalf of a globally renowned executive sea
Job Title: ServiceNow Analyst – CMDB and Discovery Specialist
Location: Gurgaon, Hybrid
Experience Required: 5+ Years
Job Type: [Full Time]
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.
This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.
The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).
Responsibilities:
CMDB Management:
- Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
- Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
- Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
- Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
- Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
- Strong hands-on experience in optimizing discovery, tailoring patterns and development.
- Validating discovery results and troubleshooting as required.
- Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
- Define, create, and manage Service Mapping infrastructure, including patterns.
- Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
- Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.
General/Admin:
- Assist with tasks related to implementing the ServiceNow application.
- Document procedures for the discovery, configuration management functions.
- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
- Over 5+ years of working experience in ServiceNow
- 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
- Solid understanding of Configuration Management practices and principles
- Experience implementing ServiceNow Service Mapping
- ITIL foundations certification preferred
- Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
- Effectively working under accelerated deadlines and working independently to complete objectives
- Experience working in a team-oriented, collaborative environment with good interpersonal skill
- Ability to translate business requirements into technical specifications and design
- Self-starter, positive attitude, and ability to problem-solve under minimal supervision
- Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
- Ability to manage multiple simultaneous tasks within an open and interactive environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Gurgaon / Bangalore (WFO)
Total Experience: 12+ Years
Budget - 24-25 LPA
Notice Period- Immediate to 20 days (maximum serving notice period)
NOTE: Need a very strong profile with excellent communication skills
Skills:
* 12+ years of overall IT experience with strong ServiceNow development background.
* Hands-on experience with ServiceNow HAM / HAM Pro implementation.
* Strong knowledge of Asset Management, CMDB, CSDM, ITSM, Discovery, and Procurement workflows.
* Experience with ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, Glide APIs.
* Strong experience in Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
* Good understanding of hardware asset lifecycle, stockroom management, inventory audits, model normalization, and compliance tracking.
* Experience in integrating ServiceNow with tools like SCCM, Intune, JAMF, Ariba, SAP, Oracle, or other enterprise systems.
* Strong debugging, troubleshooting, and performance optimization skills.
* Ability to work with architects, business analysts, process owners, and client stakeholders.
Preferred Skills
* ServiceNow certifications such as Certified System Administrator or Certified Application Developer or Certified Implementation Specialist – Hardware Asset Management
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* Knowledge of ITAM governance, audit controls, and compliance reporting.
* Experience in Agile/Scrum delivery environments.
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💼 Experience: 8+ Years
💰 Salary: Best in Class
Must-Have Technologies
- ServiceNow ITSM – Strong hands-on expertise
- ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
- ITOM, CMDB, Discovery & Service Mapping
- JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
- Flow Designer & Integration Hub
- REST & SOAP APIs
- Third-party integrations
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- ServiceNow Implementation & Upgrade Projects
- Automated Test Framework (ATF)
Good-to-Have
- ITOM Implementation
- Service Portal / UI Builder
- AWS / Azure / GCP
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Certification
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A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.
Immediate Joiners / Short Notice Candidates Preferred
Key Responsibilities –
- Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows.
- Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency.
- Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT).
- Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users.
- Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance.
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Required Qualifications
- A degree in a relevant field like Computer Science or Information Technology.
- Proven experience in implementing and configuring ServiceNow solutions.
- 8–12 years of experience in IT Service Management / Incident & Problem Management.
- Strong hands-on experience managing Major Incidents and Critical Production Issues.
- Proven experience in Problem Management and RCA.
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience coordinating multiple technical teams during high-severity incidents.
- Strong knowledge of SLA, KPI, and service performance management.
- Excellent documentation and reporting skills.
- Strong communication and stakeholder management capabilities.
- Ability to work under pressure and make effective decisions during critical incidents.
Preferred Experience
- ITIL certification is highly preferred.
- Experience working with enterprise ITSM tools such as ServiceNow.
- Exposure to SRE, production operations, and service reliability practices.
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Key Competencies
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- Strong focus on service quality, reliability, and continuous improvement.
JavascriptJob Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
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Notice Period
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We are looking for an experienced ServiceNow Developer to join our team!
🔹 Experience: 6+ Years
🔹 Skills: ServiceNow, ITSM, HRSD
🔹 Location: Bangalore
🔹 Work Mode: Hybrid – 3 Days WFO
🔹 Interview Process:
• Round 1 – Virtual
• Round 2 – Face-to-Face (FTF)
🔹 Interview: Tomorrow
📩 Interested candidates, please share your updated resume.
#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening
JavascriptJob Description:
Key Responsibilities
- Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
- Design and implement scalable solutions across multiple ServiceNow modules, including:
- ITSM (Incident, Problem, Change, Request, CMDB)
- CSM (Customer Service Management)
- ITOM (Discovery, Event, Service Mapping, Cloud Management)
- ITAM (Hardware, Software, and Cloud Asset Management)
- SecOps (Security Incident, Vulnerability, Threat Intelligence)
- GRC (Policy, Risk, Audit, and Compliance Management)
- APM (Application Portfolio Management)
- Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
- Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
- Ensure platform performance, scalability, and maintainability through best-practice design and governance.
- Define data models and relationships across CMDB, CSDM, and other configuration elements.
- Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
- Guide and mentor development teams, performing design reviews and code governance.
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- Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
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Qualifications
- 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
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Nice to Have
- Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
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- Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
- Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon