ServiceNow Analyst

We are hiring on behalf of a globally renowned executive sea

ServiceNow Analyst

NeoGenCode Technologies Pvt Ltd

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ServiceNow Analyst

at We are hiring on behalf of a globally renowned executive sea

Agency job

via NeoGenCode Technologies Pvt Ltd

5 - 10 yrs

₹15L - ₹25L / yr

Gurugram

Skills

ITOM

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required.
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

Assist with tasks related to implementing the ServiceNow application.
Document procedures for the discovery, configuration management functions.
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

Over 5+ years of working experience in ServiceNow
3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
Solid understanding of Configuration Management practices and principles
Experience implementing ServiceNow Service Mapping
ITIL foundations certification preferred
Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Effectively working under accelerated deadlines and working independently to complete objectives
Experience working in a team-oriented, collaborative environment with good interpersonal skill
Ability to translate business requirements into technical specifications and design
Self-starter, positive attitude, and ability to problem-solve under minimal supervision
Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
Ability to manage multiple simultaneous tasks within an open and interactive environment

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required.
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

Assist with tasks related to implementing the ServiceNow application.
Document procedures for the discovery, configuration management functions.
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

Over 5+ years of working experience in ServiceNow
3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
Solid understanding of Configuration Management practices and principles
Experience implementing ServiceNow Service Mapping
ITIL foundations certification preferred
Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Effectively working under accelerated deadlines and working independently to complete objectives
Experience working in a team-oriented, collaborative environment with good interpersonal skill
Ability to translate business requirements into technical specifications and design
Self-starter, positive attitude, and ability to problem-solve under minimal supervision
Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
Ability to manage multiple simultaneous tasks within an open and interactive environment

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Build solution which is easily configurable, deploy-able and secure in SaaS environment.
Responsible for planning product iterations & releasing iterations on schedule.
The Applicant with a total experience of 10-20years, should have hands-on development experience in Core Java and J2EE with proven expertise in writing application architecture and core design ground up with sound algorithmic thought process enabling bullet-proof application performance in terms of key drivers like security, load, scalability, etc.
Skills and Technologies:
1. Versatile experience with delivering highly available services on multiple technology stacks in traditional data centers, public clouds, and private clouds.
2. Core Java, J2EE, Spring, Hibernate, JMS/Rabbit MQ/Kafka, Web-Services, Oracle, MSSQL, JSP-Servlets, , Design Patterns.
Nice to have: New edge technology (Hadoop, AWS, Spark, RabbitMQ etc)

Team mentoring:
1. Mentor developers for difficult tasks & provide technical advice and guidance to the Tech Leads.
2. Guide the team is doing POCs and early risk assessments.
  Leadership Abilities:
  - Optimize & effectively manage resources and time of the team members.
  - Identify, track and mitigate risks to the product
  - Should not hesitate to carry out healthy and constructive confrontation with team members, peers and managers for the benefit of Product.
  - Along with a competitive compensation structure, Zycus believes in an open culture learning environment, where everyone gets a chance to share their ideas and deliver par excellence.