ServiceNow Analyst

We are hiring on behalf of a globally renowned executive sea

ServiceNow Analyst

NeoGenCode Technologies Pvt Ltd

Company

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ServiceNow Analyst

at We are hiring on behalf of a globally renowned executive sea

Agency job

via NeoGenCode Technologies Pvt Ltd

5 - 10 yrs

₹15L - ₹25L / yr

Gurugram

Skills

ITOM

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required.
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

Assist with tasks related to implementing the ServiceNow application.
Document procedures for the discovery, configuration management functions.
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

Over 5+ years of working experience in ServiceNow
3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
Solid understanding of Configuration Management practices and principles
Experience implementing ServiceNow Service Mapping
ITIL foundations certification preferred
Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Effectively working under accelerated deadlines and working independently to complete objectives
Experience working in a team-oriented, collaborative environment with good interpersonal skill
Ability to translate business requirements into technical specifications and design
Self-starter, positive attitude, and ability to problem-solve under minimal supervision
Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
Ability to manage multiple simultaneous tasks within an open and interactive environment

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required.
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

Assist with tasks related to implementing the ServiceNow application.
Document procedures for the discovery, configuration management functions.
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

Over 5+ years of working experience in ServiceNow
3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
Solid understanding of Configuration Management practices and principles
Experience implementing ServiceNow Service Mapping
ITIL foundations certification preferred
Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Effectively working under accelerated deadlines and working independently to complete objectives
Experience working in a team-oriented, collaborative environment with good interpersonal skill
Ability to translate business requirements into technical specifications and design
Self-starter, positive attitude, and ability to problem-solve under minimal supervision
Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
Ability to manage multiple simultaneous tasks within an open and interactive environment

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Remote only

2 - 5 yrs

₹10L - ₹25L / yr

React.js

Redux/Flux

React

NodeJS (Node.js)

Job Description

We are looking for a Senior Fullstack Engineer who is an expert on the Javascript stack (Node.js and React). We are looking for engineers who work like owners as you will be tasked with leading the development of one of our 5 major components of the Hatica platform. You will work with experienced engineers and on a modern serverless stack built using Javascript (React and Node) and Golang with a in-house realtime data analytics engine on Postgres and Elasticsearch among others.

Responsibilities

Work across the Javascript stack from React.js in the front to Node.js in the back.
Help your fellow DevOps and junior engineers working on our cloud infrastructure and other components of our product to ensure a code quality and robust architecture.

Requirements and Qualifications

BE/BTech in Computer Science or Engineering
Minimum Experience of 4 years with backend development.
Experience of at least 2 years with Node.js
Minimum Experience of 2 years with front end development in React
Familiarity with newer specifications of EcmaScript
Understanding of GraphQL
Understanding of AWS and cloud-native technologies is preferred

Benefits

Work with the best and brightest on a global cutting-edge SaaS product
Performance oriented culture built on fairness and inclusivity
Competitive Compensation
Flexible work hours
Fully remote team, work from anywhere

Job Description

Responsibilities

Work across the Javascript stack from React.js in the front to Node.js in the back.
Help your fellow DevOps and junior engineers working on our cloud infrastructure and other components of our product to ensure a code quality and robust architecture.

Requirements and Qualifications