ServiceNow Analyst
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Job Title: ServiceNow Analyst – CMDB and Discovery Specialist
Location: Gurgaon, Hybrid
Experience Required: 5+ Years
Job Type: [Full Time]
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.
This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.
The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).
Responsibilities:
CMDB Management:
- Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
- Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
- Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
- Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
- Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
- Strong hands-on experience in optimizing discovery, tailoring patterns and development.
- Validating discovery results and troubleshooting as required.
- Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
- Define, create, and manage Service Mapping infrastructure, including patterns.
- Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
- Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.
General/Admin:
- Assist with tasks related to implementing the ServiceNow application.
- Document procedures for the discovery, configuration management functions.
- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
- Over 5+ years of working experience in ServiceNow
- 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
- Solid understanding of Configuration Management practices and principles
- Experience implementing ServiceNow Service Mapping
- ITIL foundations certification preferred
- Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
- Effectively working under accelerated deadlines and working independently to complete objectives
- Experience working in a team-oriented, collaborative environment with good interpersonal skill
- Ability to translate business requirements into technical specifications and design
- Self-starter, positive attitude, and ability to problem-solve under minimal supervision
- Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
- Ability to manage multiple simultaneous tasks within an open and interactive environment
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Shifts: Rotational (Day/Night)
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Department: Customer Support / Operations
Job Summary:
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Experience: 7+ Yrs
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Capable of juggling several priorities and delivering results on time in a high-pressure, dynamic environment.
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Go Programming (Golang)
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JavaJavascriptFull-stack Developer
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Title: Software Developer
Location: Bangalore
Job definition
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While the domain of CAST is a niche, the position will propose you to work on software that dedicate to company Dashboards and control software, focusing on technical and creative skills.
Profile
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- Experience in backend technologies like GOLANG, NodeJS, Python, REST web services and Java(OOPS, Collections, DB Access) or any other technology.
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PHP
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Company Introduction
Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure to our home-grown .Net-based open-source framework for creating a cloud-friendly modernized enterprise web application https://www.rxweb.io/home">www.rxweb.io developed using top software design patterns and principles. Already being recognized by developers’ community across the world.
Also have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
- Opportunity to work on latest technologies
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- A strong and committed team of 450+ employee
- 70+ Employees working with us for 5+ Years
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon