
ServiceNow Analyst
at We are hiring on behalf of a globally renowned executive sea
Job Title: ServiceNow Analyst – CMDB and Discovery Specialist
Location: Gurgaon, Hybrid
Experience Required: 5+ Years
Job Type: [Full Time]
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.
This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.
The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).
Responsibilities:
CMDB Management:
- Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
- Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
- Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
- Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
- Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
- Strong hands-on experience in optimizing discovery, tailoring patterns and development.
- Validating discovery results and troubleshooting as required.
- Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
- Define, create, and manage Service Mapping infrastructure, including patterns.
- Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
- Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.
General/Admin:
- Assist with tasks related to implementing the ServiceNow application.
- Document procedures for the discovery, configuration management functions.
- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
- Over 5+ years of working experience in ServiceNow
- 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
- Solid understanding of Configuration Management practices and principles
- Experience implementing ServiceNow Service Mapping
- ITIL foundations certification preferred
- Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
- Effectively working under accelerated deadlines and working independently to complete objectives
- Experience working in a team-oriented, collaborative environment with good interpersonal skill
- Ability to translate business requirements into technical specifications and design
- Self-starter, positive attitude, and ability to problem-solve under minimal supervision
- Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
- Ability to manage multiple simultaneous tasks within an open and interactive environment

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1. You will be responsible for accelerating the growth (Reach, Activation, Engagement, Retention and Revenue) through the use of metrics and game-changing marketing strategies and technologies.
2. You will be evaluating platform traffic, customer usage, and other data to better understand customer engagement and conversion rates.
3. Analyse large sets of user data to identify user cohorts that convert well and collaborate with the performance marketing team to acquire more of these users
4. You will specialize in creating content, developing new growth programs, testing, and executing these programs.
5. You will be experimenting aggressively with copy, visuals, messaging to each user segment and scaling what works.
6. Conduct primary user research to understand blockers in the product flow to conversion, as well as get feedback on messaging, value propositions and visuals.
7. You will manage communication across our community groups such as (FB, Instagram, Sharechat, Telegram and Twitter) which includes posting, replying to comments, and answering queries.
8. You will identify opportunities for and carve out ownership for unique content.
9. You will partner with Product and Content teams to define an appropriate narrative that will accompany Lamamia as it is presented to various audiences.
10. You will be collaborating with other teams (Marketing, Sales and Product) in order to develop user journeys to implement effective marketing campaigns.
11. Together with the teams, you will create new work processes and constantly utilize technology to enrich Lamamia’s relationships with the users.
REQUIRED MARKETING SKILLS and TOOLS:
1. Analytics Tools (Google Analytics, Mixpanel, Amplitude, CleverTap, etc.)
2. Marketing Tools (Branch, Moengage, Webengage, marketo, customer.io and Ad Managers of Facebook, Instagram, Sharechat, Youtube, Google, etc.)
3. Community Building & Management (Messaging, Texting, Posting, emailing, etc.)
4. Copy writing, Content Creation, User Research, A/B testing, Brand building, PR.
5. Collaboration, Partnership, Teaming up
6. Customer Obsession, Growth mindset, Learning attitude
7. Leadership Traits (Empathy, Self-motivated, Goal-oriented, Biased-To-Action, Taking ownership)
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1. Managing B2C go-to-market campaigns, preferably within an Ed-Tech company.
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With Regards,
Kritika Verma | Manager - Talent Acquisition
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Pune | Hyderabad | Aurangabad | USA |UAE
http://www.syscort.com/">www.syscort.com
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We are looking for candidates who believe in commitment and in building strong relationships. We need people who are passionate about solving problems through software and are flexible.
Required Experience, Skills and Qualifications
Passionate to learn and explore new technologies
Any RDBMS experience (SQL Server/Oracle/MySQL)
Any ETL tool experience (Informatica/Talend/Kettle/SSIS)
Understanding of Big Data technologies
Good Communication Skills
Excellent Mathematical / Logical / Reasoning Skills

