Bussiness Development Executive

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years' experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Full stack engineer 

Purpose 

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. 

We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices. 

Team 

We are a team that is maniacally customer obsessed & building products that consumers love. 

The plumber in chief was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global 8 countries) & create global high quality products in an increasingly flat world. 

We want to recreate the magic, and build the same customer obsession & product culture here. 

Full stack engineer 

About the role 

Engineer new products and features, improve existing products and features. Help improve performance and reliability, or polish existing features. What are we looking for? 

3+ years working as a backend or full stack developer. 

Bachelor/Masters of engineering.

Better - Full stack engineer 1 

You're proficient with any part of our technology stack: React/Swift, TypeScript, Node.js, and Postgres. 

We are location agnostic, but in the same time zone India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space. 

You are not fixated about any one programming language & can learn new tech as needed. 

You are somebody who shares the same ethos. 

Bonus 

You have expertise in video or audio engineering skills. 

You contribute to open source projects. 

You've an interest in education & kids. 

You have interests outside of technology, such as in art, music or any performing art. 

What is our interview process? 

An initial 30 min call to understand each other at a high level. 

Work on a case study or assignment over the period of 2 weeks to ensure a good match. We care about effort & quality, and are happy to compensate fairly for the work put in) 

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services.

Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Requirements

• Objective C
• Knowledge of Apple's Xcode IDE
• Swift
• UI and UX design experience

Experience - 1-2 years

Location - Indore

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

# Responsibilities:

• Build the APIs and internal mechanisms of the backend across all our services.
• Architect and provide guidance on building end-to-end systems optimized for speed and scale.
• Build and lead engineering teams to achieve product roadmap milestones.
• Oversee the research and development of new products and technologies.
• Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers as we create reliable APIs
• Represent and evangelize engineering team in events, talks, conferences, etc.
• Be available for troubleshooting in case of backend emergencies.

# Requirements:

• Bachelor's in Computer Science or any Engineering domain with experience in Software Programming.
• 2-5 years of experience building large-scale software applications.
• Highly proficient with Java and knowledge of the many intricacies of Spring Boot.
• Proficient with MongoDB and Redis. Knowledge of Aerospike, other databases would be a bonus.
• Good understanding of distributed systems (servers, databases, etc.).
• Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps, performance testing frameworks like Mocha, Node + NPM
• Preferred degree in Computer Science, Information Technology or similar

Responsibilities:

• Develop and maintain the partner(fleet) application.
• Sit with the core team to learn and address various complications through tech.
• Attend meetings to understand the intricacies of the business and implement quick features/automation to improve the application.

Requirements:

• If you can develop flutter applications, then go ahead and click Apply. Added Advantage - If you have experience in MERN stack.