Business Growth Manager

Job Title: Sr. IT Analyst – IAM & Office 365

Location: Sector 32, Gurgaon

Work Mode: Hybrid

Shift Timing: 10:30 AM – 7:30 PM

Working Days: Monday to Friday (Should be comfortable working on weekends if needed)

About the Role

We are looking for a seasoned IT Security professional with a strong focus on Identity and Access Management (IAM) and Office 365 administration. This role is critical to ensuring secure access to enterprise systems, managing user identity lifecycles, and supporting ongoing cloud security initiatives.

You will work with cross-functional teams to implement security best practices, support operational tasks, and contribute to projects around IAM automation, Office 365 feature rollouts, and policy implementations.

Key Responsibilities

Identity and Access Management (IAM):

• Administer and maintain IAM systems across cloud and on-prem environments.
• Manage user provisioning, de-provisioning, and access reviews.
• Implement and optimize Conditional Access Policies, MFA, and RBAC.
• Integrate IAM solutions with Azure AD, Office 365, and other enterprise tools.
• Automate workflows for identity lifecycle management and secret/certificate rotation.
• Maintain documentation such as SOPs and process flows.

Office 365 Administration:

• Manage services like SharePoint Online, Teams, and PowerApps.
• Configure and monitor security features like DLP and Defender for Office 365.
• Troubleshoot Office 365 issues and respond to service requests.
• Ensure Office 365 logs are properly integrated into the SIEM system.

Operational Security & Projects:

• Conduct user access audits, incident handling, and vulnerability remediation.
• Participate in security tool upgrades and rollout of new O365 features.
• Ensure compliance with internal policies and external standards.
• Drive improvements in access control and security posture.

Requirements

• Education: Bachelor’s in Computer Science, IT, Cybersecurity, or a related field.
• Experience:
• 4+ years in IT Security with expertise in IAM and Office 365.
• Hands-on experience with Azure AD, MFA, Conditional Access, and O365 security.
• Technical Skills:
• Strong knowledge of IAM principles, RBAC, authentication protocols.
• PowerShell scripting for automation.
• Exposure to Microsoft Graph API is a plus.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration.

Good to Have

• Microsoft Certification – MS-102 or equivalent.

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Job Description:

Position: Sr. Business Development Executive

Exp: 3+ Years of experience

Mandatory Skills:

Sr. Business Development Executive

We are seeking a highly motivated and experienced Business Development Executive to

join

Our dynamic team. The ideal candidate will be responsible for identifying new business

Opportunities, building and maintaining client relationships, and driving revenue growth

for

The company..

Locations: US, AUS, UAE

Description:

Identifying and developing new business opportunities by researching and analyzing

market

Trends and customer needs.

Sourcing Potential Customers From LinkedIn.

Develop, execute and independently manage an effective lead generation strategy, set

new

Meetings

Proven experience of bidding on Upwork platforms.

Proven experience In International Business Development, must in the IT industry.

Strong understanding of global business practices.

Hands-on experience with cold calling, email campaigns, and social media campaigns.

Manage and coordinate the sales process for international clients, from initial contact

to

Contract negotiation and closing.

Excellent communication and interpersonal skills, with the ability to build and maintain

Relationships.Developing and implementing strategic plans to increase revenue.

Providing exceptional customer service and support to ensure client satisfaction.

Creating and delivering presentations to potential clients.

Keeping up-to-date with industry developments, emerging technologies, and

competitors’

Activities.

Other activities as needed to increase lead generation resulting in new selling

Opportunities/meetings

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

• Excellent mobile app development experience
• Strong CS fundamentals OOPS concepts, algorithms data structures Core Java
• Deep knowledge of basic React Native components and Android Studio
• Ability to write well-documented, clean Java and Javascript code
• In-Depth knowledge of building tools like XCode, and Android Studio
• Knowledge of Android Studio and React Native Lifecycle and publishing cycles on Google and Apple app stores.
• Experience with Git and ES6
• Experience in the kotlin  and flutter  

🏆 Benefits

• Remote Possible - Work from anywhere in India though we promote Work From Office like revered Narayan Murthy is appealing. https://trak.in/tags/business/2022/03/14/infosys-founder-narayan-murthy-wants-all-employees-back-to-office-says-work-from-home-is-bad-for-productivity/">Read it
• Flexible work hours
• Annual Appraisal Cycles
• Healthcare plans are on the way
• Free e-learning courses and external training plus certifications
• Fewer deductions so In Hand, Salary is more
• Special Guidance on Financial Investment planning to help you save more
• Healthcare sessions with our Doctors
• We promote employees to take timely leaves and take care of family

JOB DESCRIPTION:

• Experience range – 4 to 7 years

• Good understanding of software engineering practices, SDLC.
• Strong in analytical, design and problem-solving skills, with a strong desire to create new things, dive in wherever there’s a need and learn new things
• Hands-on experience in Java / J2EE application development using open-source frameworks like Spring.
• Experience in unit test frameworks like JUnit
• Need to optimize code and test programming modules
• Excellent Object-Oriented Analysis & Design skills.
• Must have experience in Software design using design patterns. Exposure to technical solutions will be an advantage
• Must have experience in relational database technologies with experience on databases such as PostgreSQL, MySQL
• Strong proficiency with Java programming - Must have experience on Micro-Services using Spring boot.
• Good to have experience in JavaScript
• Good to have previously worked on distributed systems
• Good to have a working knowledge of Redis
• Good to have exposure to stream processing and functional programming
• Strong sense of ownership and accountability.
• Excellent communication and teamwork skills

ROLES & RESPONSIBILITIES:

• Lead a team of 4- 8 engineers closely with complete authority and accountability to deliver high-quality software products in a fast-paced environment.
• Lead your team to design and develop applications based on Microservices architecture.
• Guide your team members on the latest technologies including Java, Spring, Spring-Boot, Angular, Hibernate, Redis, Hazelcast, Bootstrap, jQuery etc.
• Leverage development tools including AWS, GIT, Nginx, Jira, Confluence, Jenkins etc.
• Collaborate with other technical managers, architects, and product owners to build an integrated enterprise-class software product suite

Skills

• Java, Spring Boot – Must, Spring Data, ReactJS, DevOps, HTML5, CSS3, JavaScript ES6 & above – Good to have

About OJ Commerce: 

OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.

Responsibilities:

Work with business-stakeholders to understand requirements, prototype, build and deploy it.

CRUD the backend code you own keeping maintenance, performance and security in mind.

Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.

Automate the boring and mundane stuff for you prefer to be productive than being busy.

We are flat. Be responsible for professional growth of self and the team. 

• Tune application for performance.
• Take initiatives and manage change to work towards business goals at speed without compromising safety.
• Coach full-stack developers on backend skills.
• Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition

Develop functional, architectural and other documentation as required for productive functioning of teams.

• Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
• We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
• Take the lead in digital transformation of legacy applications.

What you need to shine?

• You have the prior experience in modernising legacy applications.
• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
• You are Cloud savvy, preferably Google Cloud.
• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

Hands-on experience in building SOA or Micro-services preferably on .NET Core.

Proven Architectural skills with high standards in Code quality

Knowledge of ReactJS/Typescript would be added advantage.

Practical experience in Agile development methodologies of using CI/CD.

Extreme Programming (TDD) experience is sought after by us.

What we Offer

• Greenfield opportunity to transform legacy backend applications to latest technology stack.
• Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
• Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
• Golden opportunity to make history by making big business impact.
• Competitive salary to take good care of self and family.
• Insurance Benefits: Medical and Accident cover.
• Flexible Working Hours