Solution Consultant

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

• Drive development and delivery of top notch technology solutions to clients efficiently.
• Lead development of implementation plan, logic and modules to embed in client solutions and client discussion ready documents /presentations.
• Lead in designing, implementing, maintaining and updating applications that are often high-volume and low-latency, required for mission critical systems.
• Lead in refining and improving system stability by continuously refactoring and measuring performance.
• Drive development of actionable, clean, maintainable, testable, reusable, extensible codes, including standardization and automation of processes.
• Provide technical and functional guidance to team members through expert knowledge and hands-on support.
• Manage projects, resource utilization, time schedules and deliveries to clients.
• Proactively drive discussions with stakeholders to understand their business requirements, business context and guide team to provide robust actional solutions.
• Effectively engage with stakeholders – create and nurture and deepen relationships. 
• Ensure positive & creative work-environment, culture of collaborations, speak-up, high level of energy & enthusiasm, curiosity to learn and continuous improvement.
• Inspire, engage, motivate and provide constructive feedback to team members to develop their technical & soft skills and fully support their development aspirations.
• Drive researching and conceptualizing solution approaches, new techniques or solution frameworks and author high quality discussion papers.

Qualifications, Skills and Experiences

• BE / BTech / ME / M Tech in engineering or MCA or similar relevant field.
• 2 to 17 years (Junior, Intermediate, Senior Role & we have multiple openings)of relevant hands-on experience and excellent knowledge of Java, Python, SQL, Relational Databases, DB schema or ORM technologies.
• Excellent knowledge and experience of building applications, platforms and services in Java, Python and MS SQL or at least two of them.
• 5 + years of experience of managing projects, team and stakeholders.
• Knowledge and experience of agile methodologies.
• Excellent communication and inter-personal skills.
• Experience of working in a fast-paced environment and make quality decisions in moderately to high ambiguous work environment.
• Previous work experience in financial services, especially, capital markets is preferred.

Key Requirements:

At least 2 end-to-end SAP EWM implementations

Strong experience in SAP EWM 9.5 and S/4HANA Embedded EWM Proficiency in EWM-ERP integration, IDOCs, CIF, RFC

Good grasp of Inbound, Outbound, Warehousing, Packaging processes Prior work in the Auto/Manufacturing industry (minimum 2 years)

Preferred:

SAP EWM certification Experience with SAP TM, Value-Added Services (VAS), and automated warehouses

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Desired Skills: React.js, JavaScript, Redux, RESTful APIs, TypeScript

Job Summary:

• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JWT Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Familiarity with any ReactJS testing framework is plus

• Contacting prospective clients / existing customers to inform them about the product using scripts

• Accurately record details of communication with customers 

• Developing and sustaining solid relationships with customers to encourage repeat business

• Answer questions about product features 

• Using sales scripts drive sales and respond to customer rejections

• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Go the ‘extra mile’ to meet customer expectations and perform diligently

Essential Criteria:-

https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.

We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.

We care about our company culture and invest in people to create the best teams of highly skilled developers. 

We are looking for a Fullstack Developer who is motivated to combine the art of software design with the skill of programming. Responsibilities will include translation of the business requirements to actual code that will produce a flexible and scalable cloud application. You will guide the team on technical implementations, take an active role on both sides i.e frontend + backend and define how the application works.

• Develop and design RESTful/GraphQL services and APIs.
• Develop databases, applications, and servers to support websites on the back end.
• Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end code.
• Design user interactions on web pages
• Stay up to date of developments in web applications and programming languages
• Strategize organizational direction on emerging technology platforms and communicate the effectiveness to executive stakeholders
• Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions.

• Proficiency in Java along with Spring Boot.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular, React or VueJS.
• Familiarity with database technology such as Postgres, MySQL, Oracle and MongoDB.
• Well versed with Data Structures and common Design Patterns.
• Strong organizational and project management skills.
• Excellent verbal communication skills.
• Good problem solving skills.
• Attention to detail.