Solution Consultant

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

• Develop and execute end to end projects and programs central to building a fast-paced high growth startup.
• You'll report to our founders and work closely with members of the leadership team.
• Should have exp. in working and collaborating with colleges/universities PAN Indian and Internationally
• If you are looking to build a career working with multiple teams and stakeholders by driving things centrally, then we should talk.
• We are hiring for multiple positions. An ideal candidate should have 3-6 years of experience. Preferred candidate should have experience in consulting + startup.

• Act as a central POC to design, drive and execute projects from the Founder's office.
• Take complete ownership of assigned projects - which have a direct impact and coordinate end to end.
• Maintain key internal and external stakeholder relationships. Own strategic relationship with external stakeholders including investors
• Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.
• Build systems and processes to run a smooth engine across multiple functions/teams.
• Define the key metrics (KRAs and KPIs) of different functions and make sure they are being completed as per the set targets.
• Plan out an approach/analysis strategy (data + qualitative) to infer underlying trends/actions specific to a program.
• Build high-quality reports and deducing insights from the same.
• Ability to work with cross-functional teams and resolve escalations.
• Review all the student feedback received from various sources.
• Market research competitor analysis to identify threats and opportunities.
• Analyze consumer behavior and determine student personas.
• Identify opportunities to reach new market segments and expand market share.
• Monitor competition (acquisitions, pricing changes, and new products and features.
• Understanding the student behaviour and gathering insights to suggest improvements in the product/programs.

• 3-6 years in a business or executive management/consulting roles, organizing and directing multiple teams and departments.
• Must have worked in a fast-paced growing technology startup and consulting experience
• Should have exp. in working and collaborating with colleges /universities
• Ability to share and seek feedback across functions
• Well versant with people/talent challenges and ability to manage the same in a high growth- stage startup.
• Extraordinary communication skills - written and verbal
• Extremely versatile, dedicated to efficient productivity with experience in planning and leading strategic initiatives

By joining one of our teams at Techwave, you’ll have an opportunity to shape the payments experience globally. The world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

If you think you could support the Techwave family by joining as a _Tech Business Analyst, we want to hear from you.

You’re an individual. We’re the team for you. Together, let’s transform the way the world pays

Organization : Techwave

Requirement : Tech Business Analyst – Expertise in B2B Cross Border Payments

Experience : 5+ yrs

Job type : Permanent

Work Location : Hyderabad

Work Experience: 

• Should have at least 5+ years of experience
• Deep interest in financial services and Expertise in payments domain 
• Technology BA with End to End Payments implementation.
• Experience in B2B cross border payments (Credit Payments won’t fly)
• Messaging standards. Should be good at Custom formats
• Should have good understanding of API’s and how it works
• Good in writing User stories in Agile, Jira

Desirable skills:

• Experience with or exposure to Agile and software development
• Some previous experience writing code or other technology experience

Position –Business Analyst.

Location – Mumbai Andheri

Time – 1 pm to 10 pm

Experience – 7+ Years

Job description

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.
• Work closely with the support team to ensure timely knowledge transfer.
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of client’s organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

Requirements

• Domain experience must include 4+ years of experience in the US property and casualty insurance.
• Good understanding and exposure to policy forms or insurance documents.
• Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
• Ability to work with offshore teams located across time zones.
• Ability to work with QA team and define testing strategies.
• Ability to work independently.

• Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
• Have a good experience of the Agile Process (SCRUM)
• Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.

Required Skills:

1. Strong BA with presentation skills
2. US Customer Engagement experience
3. Self-driven – should be able to independently work towards the business objective.
4. Should have past experience of program management
5. Strong communication skills.
6. Must be flexible to work in overlapping times with US PST timezone.

• Responsible for collecting all in-scope business requirements
• Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
• Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
• Able to formalize business requirements, ready for two way communication business communications up and technical communications down
• Capable of managing all non-technical aspects of the new requirements
• Capable of working with the test team to develop/ review test scripts and profile of test data
• Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
• Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
• Experience in Insurance Domain is a must
• Proficient in using Microsoft Office tools
• Get actively involved in various project phases
• Act as a key interface between users and development teams
• Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA